This document provides guidance and requirements for identifying and assessing impacts of climate change on drinking water systems and for developing strategies for the adaptation to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on drinking water systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied.

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The document provides guidelines for the management of electrically powered mobile toilets that are connected to water and electricity under public epidemic emergencies (PEEs) from different perspectives, including users, operators, and suppliers. It also gives recommendations to provide safe sanitation services for users, cleaners, and waste tank drivers. It is applicable to epidemic situations of major respiratory tract and intestinal infectious diseases, but not to group unexplained diseases, major food and occupational poisoning and other events that seriously affect public health.

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IEC TR 63511:2025 provides general information on a remote control and remote assistance system for use from the user side, especially in the home and local area with private or local network. This document includes an overview of the technology, performance characteristics, issues of performance measurements, and other information.

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This document provides guidance and requirements for identifying and assessing impacts of climate change on wastewater systems and on developing strategies for the adaptation to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on wastewater systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied. NOTE Both combined and non-combined wastewater systems are included in this document regarding the activities of collection, transport, storage and treatment of wastewater.

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This document specifies, in conjunction with ISO 22002-100, requirements for establishing, implementing and maintaining prerequisite programmes (PRPs) to control food safety hazards in catering services for direct consumer consumption or take away. The term “food services” is used synonymously with catering services. This document is applicable to restaurants, hotels, food trucks, vending machines, institutions, workplaces (school or factory cafeteria), on-board passenger services, where open exposed food activities (e.g. cooking, mixing, blending, preparation, reheating) occur on-site for direct consumer consumption or take-away. This includes minor processing activities at retail operations (e.g. slicing, portioning, reheating). This document is applicable to all organizations, regardless of size or complexity. This document does not apply to off-site catering kitchens or industrial kitchens that produce food not offered for immediate consumption. EXAMPLE Off-site kitchens that produce foodstuffs that will be supplied to restaurant(s), hotel(s) or onboard catering services. ISO 22002-1 applies in this case. This document does not apply to other parts of the food supply chain. Exclusions to requirements can be supported by a sufficient justification that ensures that the exclusion does not adversely impact food safety.

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  • Standard
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This International Standard specifies the minimum requirements for billing of all consumption-based utility
network services to domestic customers. It covers the processes required to produce the bill and to deal with
issues that arise after the bill has been sent, as well as the content of the billing document or statement. This
International Standard is applicable to utility network services that are unmetered, metered at the point of
delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured
charges appearing on the same bill as metered or measured charges, as well as flat rate charges.
NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and
communications.
NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally
entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection
requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another
consumer on billing matters.
This International Standard does not cover pricing, except for a requirement to provide information to
customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills
or statements for utility network services where there is an ongoing account relationship between the customer
and the supplier, regardless of the payment method used.
NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water
bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless
of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment
customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid
in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other
advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are
used to load and reload the service and to indicate what was purchased.
NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module)
cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered
by this International Standard.
NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are
therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.

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  • Standard
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This document provides guidance and requirements for the management of on-site domestic wastewater systems and services, using appropriate technologies in their entirety at any level of development. This document supplements and is intended to be used in conjunction with ISO 24511 and ISO 24525. It includes guidance and requirements for the following: — management of on-site domestic wastewater systems and services from the operator’s perspective, including maintenance techniques, training of personnel and risk considerations; — management of on-site domestic wastewater systems (ODWS) from the perspective of owners and users; — design and construction of ODWS; — planning, operation and maintenance, and health and safety issues. This document is applicable to both publicly and privately operated on-site domestic wastewater (black and grey water) services, for one or more dwellings. In rural areas and areas under development, management is sometimes provided by the owners of the premises where wastewater is generated. In this document the term “services” includes “self-services” provided by the owners of the premises. The following are outside the scope of this document: — limits of effluent quality for wastewater discharged into the environment; — analytical methods; — stormwater runoff; — content of contracts or subcontracts.

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This document establishes requirements and recommendations for adventure tourism involving cyclotourism [e.g. road bike, mountain bike, gravel bike, bikepacking or fatbike, including electrically power assisted cycles (EPAC) and mountain EPAC], relating to the safety of participants, leaders and assistants. This document also establishes criteria relating to characteristics and difficulty levels for cyclotourism route classification. This document applies to cyclotourism offered as a tourism product. Tourism product design involves a product planning and development phase that is not covered in this document. Some tourism products include cyclotourism combined with other tourism services (e.g. transfers, meals, lodging), but this document applies only to cyclotourism. Additional tourism services are excluded from the scope. This document is applicable to any kind of adventure tourism activity provider that offers tourism products consisting of cyclotourism. This document is not applicable to sportive cycling activities (including mountain biking in bike parks or in ski areas), bicycle rentals or bicycle sharing use (i.e. bicycle rental for urban or rural mobility) with no adventure tourism purposes. This document does not cover the maintenance and repair work of the bicycle.

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This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators. NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

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This document defines terms used in the tourism industry in the field of restaurants and catering. This document applies to restaurants and catering services, which prepare and serve or deliver food and beverages to customers. This document does not apply to the production line of food and beverages.

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This document provides the description of relevant factors for evaluating E-commerce transactions, which can help in identifying indicators, evaluation toolkits and an approach for selection of indicators. This document focuses on E-commerce transaction assurance by providing the relevant factors of evaluations including quality of E-commerce transaction platforms and sites, quality of E-commerce transaction services, local external environments for E-commerce transactions and sustainability of E-commerce transactions. This document also explains the way to set up a set of E-commerce transaction evaluation indicators that enables monitoring and improvement of the quality of E-commerce transactions.

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This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.

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This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.

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This document provides minimum quality requirements and recommendations for onsite tourist information services located at the destination, online tourist information services or both. This document is applicable for management organizations responsible for tourism information services at the destination.

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This document provides guidelines for sharing traceability information related to goods quality assurance in E-commerce. This document illustrates the generic process for establishing traceability for goods quality assurance, addresses critical tracking events (CTEs) and key traceability information in the E-commerce context and provides methods for sharing the collected traceability information. This document is intended to be applied to E-commerce supply chains only.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to 40 m using a nitrox breathing mixture or to 45 m using a trimix breathing mixture, requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives with a rebreather to a maximum depth of 30 m that do not require mandatory decompression stops using a nitrox breathing gas.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document provides guidance on identifying and assessing the impacts of climate change on stormwater systems and on developing strategies for adapting to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on stormwater systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied. NOTE Combined sewer systems are included in this document in relation to the activities of collection, transport, storage and treatment of stormwater. Non-combined wastewater systems are covered by ISO 24566-4.

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This document specifies requirements for defining a strategic approach and means for improving harbour cleanliness and for the protection of the environment and biodiversity. This document applies to: — yacht harbours, maritime or inland (lake, river, canal, etc.); — mixed purpose harbours (recreational and fishing/trade); — dry stacks. This document is applicable regardless of the public authorities and type of management in charge of the yacht harbour. The relevant coverage zone defined is the yacht harbour area.

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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

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This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers.  
NOTE 1 These incidents can occur anywhere.
This document is applicable to any person or any organization of any size, whether it is public, private or community-based.
NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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  • Standard
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  • Standard
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  • Standard
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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather requiring mandatory decompression stops using a breathing mixture containing helium. This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers. NOTE 1 These incidents can occur anywhere. This document is applicable to any person or any organization of any size, whether it is public, private or community-based. NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.

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  • Standard
    33 pages
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  • Standard
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  • Standard
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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers. This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.

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This document establishes high-level requirements for privacy by design to protect privacy throughout the lifecycle of a consumer product, including data processed by the consumer.
This document does not contain specific requirements for the privacy assurances and commitments that organizations can offer consumers nor does it specify particular methodologies that an organization can adopt to design and-implement privacy controls, nor the technology that can be used to operate such controls.

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  • Standard
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This document provides illustrative use cases, with associated analysis, chosen to assist in understanding the requirements of 31700-1.
The intended audience includes engineers and practitioners who are involved in the development, implementation or operation of digitally enabled consumer goods and services.

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  • Technical report
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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather requiring mandatory decompression stops using a breathing mixture containing helium. This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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  • Standard
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  • Standard
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  • Standard
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This document provides guidelines for the management of drinking water utilities and the assessment of drinking water services. This document is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model. This document addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities). The following are within the scope of this document: — the definition of a language common to different stakeholders; — the definition of the components of drinking water supply systems; — guidelines for the management of drinking water utilities; — guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services. The following are outside the scope of this document: — target values and thresholds for proposed objectives, service assessments criteria and related performance indicators; — matters relating to the design and construction of drinking water systems; — matters relating to the management structure of drinking water utilities; — matters relating to the regulation of drinking water services, including management and operational activities; — matters relating to regulating the content of contracts or subcontracts; — installations between point of delivery and point of use.

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This document provides guidelines for the management of wastewater utilities and the assessment of wastewater services. This document is applicable to publicly and privately owned and operated wastewater utilities but does not favour any particular ownership or operational model. NOTE 1 Wastewater is always generated when water is used or consumed. Accordingly, sources of wastewater can be residential, industrial, commercial or institutional. Collected storm water or (melted) snow can also be considered as wastewater, as it often carries contaminants and pathogens picked up from air or ground surfaces on its way to a collection system. In certain circumstances, especially in undeveloped areas, sanitary waste is collected in an undiluted form. This document addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities). The following are within the scope of this document: — the definition of a language common to different stakeholders; — objectives for the wastewater utility; — guidelines for the management of wastewater utilities; — service assessment criteria and related examples of performance indicators, all without setting any target values or thresholds. The following are outside the scope of this document: — methods of design and construction of wastewater systems; — regulation of the management structure and the methodology of wastewater service activities of operation and management; — regulation of the content of contracts or subcontracts; — topics related to the systems inside buildings, between the point-of-discharge and the point-of-collection.

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This document provides guidelines for the planning and implementation of hardening of different water and wastewater infrastructures aiming to improve the resilience of water and wastewater services provided by water utilities through security measures. It applies to the determination of measures for the protection of water supply systems and sewer collection systems from unwanted or unplanned access, as part of risk management. This document is applicable to all water and/or wastewater utilities. This document does not include guidelines for the protection of large water sources such as lakes or rivers.

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This document illustrates the use cases of serviced offices among the third workplaces used for flexible working hours and places.

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This document specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users’ needs and expectations and how to assess whether these are being met. The following are within the scope of this document: — the definition of a language common to the different stakeholders; — the definition of key elements and characteristics of the service to users; — the objectives for the service with respect to users’ needs and expectations; — guidelines for satisfying users’ needs and expectations; — assessment criteria for service to users; — introduction to performance indicators; — examples of performance indicators. The following are outside the scope of this document: — methods of design and construction of drinking water and wastewater systems; — the regulating management structure and methodology of operation and management of activities relating to drinking water and wastewater services, including contracting; — topics relating to the system inside buildings.

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This document provides guidelines for alternative water service (AWS) provision during a crisis for the ongoing operation of essential facilities. This document addresses: — AWS principles and methods; — AWS operational planning and implementation. This document is not applicable to: — planned water supply interruptions forming part of the drinking water utility's normal operations; NOTE However, many of the principles and methods described can be appropriate in such circumstances. — water supplied to temporary settlements, such as refugee camps; — the development and implementation of a crisis management system for water service, which is covered by ISO 24518[1] and ISO/TS 24520,[2] or the development and implementation of AWS provision during a crisis for private users, which is covered by ISO 24527.[3]

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This document identifies and sets out principles for integrating climate change impacts into the planning and design activities of water utilities for the provision of water services. It also includes methodologies to assess the principles in the context of climate change and to provide examples of adaptations made. NOTE Discussion of impacts and strategies for responses for stormwater, drinking water and wastewater utilities are intended to be set out in ISO 24566-2:—[1], ISO 24566-3:—[2] and ISO 24566-4:—[3], respectively, with examples of adaptations that have been made. [1] Under preparation. Stage at the time of publication: ISO/DIS 24566-2:2023. [2] Under preparation. Stage at the time of publication: ISO/CD 24566-3:2023. [3] Under preparation. Stage at the time of publication: ISO/CD 24566-4:2023.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 60 m with a rebreather, using a breathing mixture containing helium and requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 60 m with a rebreather, using a breathing mixture containing helium and requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies requirements for the supervision and staffing, necessary to protect the health, safety and welfare of users, staff and contractors across a wide range of fitness centres as specified in EN 17229.
This document specifies the essential skills required from operational staff and fitness staff who have a responsibility for the supervision of their users, staff and contractors using and working in their fitness centres.
This document applies in conjunction with, and in addition to EN 17229. This document cannot be used separately from EN 17229.
NOTE   National occupational health and safety rules and regulations are not affected by this document.

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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather using a breathing mixture containing helium and requiring mandatory decompression stops. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies the principles and framework for e-commerce transaction assurance, including participants, activities and assurance elements. It does not describe specific e-commerce transaction assurance requirements or methodologies in detail. It is intended to be used by organizations and individuals engaged in e-commerce transactions.

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    22 pages
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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 60 m with a rebreather, using a breathing mixture containing helium and requiring mandatory decompression stops. This document specifies evaluation criteria for these competencies. This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.

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This document specifies minimum requirements for artificial structures, such as aquariums or sites that have been built specifically for the use of recreational divers, to be considered as open water diving sites suitable for the conduct of recreational scuba diving training programmes. This document is applicable to all recreational diving training programmes in accordance with the standards prepared by ISO/TC 228.

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This document provides terms and definitions in the field of transaction assurance in e-commerce.

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This document establishes the minimum requirements for the operation of and service provision for dry stack boat storage. The document excludes the land storage of boats that do not use racks. The scope does not cover specifics of boat yards and docking areas. NOTE Dry stacks can be part of a yacht harbour facility or a stand-alone facility.

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This document specifies requirements for the supervision and staffing, necessary to protect the health, safety and welfare of users, staff and contractors across a wide range of fitness centres as specified in EN 17229.
This document specifies the essential skills required from operational staff and fitness staff who have a responsibility for the supervision of their users, staff and contractors using and working in their fitness centres.
This document applies in conjunction with, and in addition to EN 17229. This document cannot be used separately from EN 17229.
NOTE   National occupational health and safety rules and regulations are not affected by this document.

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