Customer Licence Agreement

Last updated: 2026-05-23.

This Customer Licence Agreement (the "Licence Agreement") governs your right to use the standards, publications, and related materials (each a "Document") you obtain from standards.iteh.ai (the "Platform"), operated by iTeh Inc. ("iTeh", "we", "us").

This Licence Agreement is incorporated into the Terms and Conditions by reference. Sections 5 (Termination) and 6 (Limitations of liability) of this Licence Agreement are expressly incorporated into the Terms and Conditions. The Privacy Policy applies to all personal data processed in connection with this Licence Agreement.

By placing an Order, accessing a Document, or otherwise using the Platform, you (the "Customer" or "you") accept this Licence Agreement on your own behalf and — where you are placing an Order under a business Account — on behalf of the organization you represent.

1. Definitions

Capitalized terms not defined below have the meaning given in the Terms and Conditions.

"Authorized User" — a natural person who is permitted to use a Document under a Licence held by the Customer, as described in Section 3.
"Document" — a standard or other publication delivered through the Platform, in any of the forms described in the Terms and Conditions Section 2 (Permanent PDF, Printed, E-Library, Subscription, Package).
"Issuing Body" — the standards-development organization, national standards body, or other rightsholder that publishes the Document.
"Licence" — the right granted under Section 2 of this Licence Agreement, specific to the Product type purchased.
"Seat" — a single Authorized User slot under a multi-licence Permanent PDF or under a Subscription.

2. Grant of licence

Subject to your continuing compliance with this Licence Agreement and the underlying terms of the Issuing Body, iTeh grants you the following non-exclusive, non-transferable, non-sublicensable Licences:

2.1 Permanent PDF licence

A perpetual right to access, view, store locally, and print for internal use only the Document associated with the Licence, for the number of Seats specified at checkout. Quantity equals the number of Authorized Users who may use the Document concurrently or otherwise.

2.2 Printed document

A permanent ownership of the physical copy delivered. The textual and graphical content of the Document remains subject to the copyright of the Issuing Body. You may not reproduce the Document, in whole or in part, beyond what is permitted by ordinary citation.

2.3 E-Library

A time-limited, per-document reading licence that grants in-browser access to a single Document during the access window selected at checkout. The licence is personal and non-transferable — one reader per purchase. Print, download, and "save as" are not enabled and you may not attempt to extract the Document by other means.

2.4 Subscription

A scope-based, time-limited reading licence that grants the number of Authorized Users equal to the Seat count concurrent access to every Document within the Subscription's scope, for the duration of the Subscription's paid period, together with the Engineering Workplace as described in Section 7 of the Terms and Conditions.

2.5 Package

The Documents within a Package are licensed as Permanent PDFs unless the Package description states otherwise.

2.6 AI Chat outputs

Outputs of AI Chat are licensed to you for internal use under the same restrictions that apply to the underlying Document. You may not reproduce or redistribute AI Chat outputs in a manner that would allow a third party to reconstruct material portions of the Document.

3. Authorized Users and seats

3.1 Who is an Authorized User

Under a personal Account, the Authorized User is the natural person who owns the Account.
Under a business Account, Authorized Users are the natural persons whom an Admin of the organization has added to the organization and who hold an active membership.
Authorized Users must be employees, contractors, or other personnel acting on behalf of the Customer organization, and must be bound by obligations of confidentiality and acceptable use no less protective than this Licence Agreement.

3.2 Seats

Where a Licence specifies a Seat count, the Customer may not allow more Authorized Users than there are Seats to use the relevant Document(s) concurrently. Adding additional Seats requires the purchase of additional Licences or, for Subscriptions, the upgrade of the existing Subscription per Terms and Conditions Section 6.5.

3.3 No credential sharing

Account credentials, Seat assignments, and session tokens are personal to each Authorized User and must not be shared, sold, or transferred. Misuse of credentials counts as a material breach under Section 5.

4. Restrictions

You agree that you and your Authorized Users will not:

reproduce, distribute, publish, post, lend, lease, rent, sell, sublicense, or otherwise transfer the Document, in whole or in part, to any third party;
make the Document available on a public or shared network, file server, intranet outside the Customer's organization, content delivery network, or any other system that would allow access by persons who are not Authorized Users;
remove, alter, obscure, or fail to reproduce any copyright notice, licence notice, watermark, or digital-rights mark applied by the Issuing Body or by iTeh;
circumvent or attempt to circumvent the Platform's reading-only controls, rate limits, DRM, or watermarking;
use any robot, scraper, headless browser, or automated agent (including AI agents and MCP clients) to download, index, mirror, or otherwise extract Documents at scale or in a manner inconsistent with the documented purpose of those interfaces;
use the Document or any AI Chat output to train, fine-tune, or otherwise improve a machine-learning model;
translate, adapt, or create derivative works of the Document, except to the extent that ordinary citation and internal working-document use are expressly permitted;
use the Document to develop a competing product or service, or to provide standards-distribution services to third parties;
use the Document in a manner that violates applicable export control, sanctions, or other laws.

4.1 Ordinary citation

Nothing in this Section 4 prevents ordinary academic or professional citation — a clause number, a short exact quotation, and attribution to the Issuing Body — to the extent permitted by the Issuing Body's own terms and applicable copyright law.

4.2 Internal working documents

You may incorporate short, attributed excerpts of a Document into your internal procedures, design documents, and audit reports, where necessary to demonstrate the requirement being applied, and provided that the recipient is an Authorized User or a third party (such as an auditor or regulator) with a legitimate need to know. Such excerpts must not substitute for a Licence of the Document.

5. Termination

5.1 Termination by the Customer

You may stop using the Platform at any time. Subscriptions may be cancelled per Terms and Conditions Section 6.6 — cancellation takes effect at the end of the current billing period. Closing your Account does not release iTeh from any retention or record-keeping obligation described in the Privacy Policy or imposed by law.

5.2 Termination by iTeh

iTeh may suspend or terminate your Account, an Order, a Licence, or a Subscription, in whole or in part, immediately upon notice if:

you commit a material breach of this Licence Agreement, the Terms and Conditions, or the terms of the Issuing Body, and (where the breach is curable) fail to cure it within 14 days of being notified;
you fail to pay any amount due, including a failed Subscription renewal that exhausts the gateway's retry sequence;
you engage in fraud, chargeback abuse, or attempts to circumvent the Platform's licence controls;
continued provision of the Platform to you would, in iTeh's reasonable judgment, expose iTeh or any Issuing Body to legal, regulatory, or material reputational risk.

5.3 Effect of termination

On termination of a Licence or of your Account:

your access to the affected Documents ceases;
your Permanent PDF Licences cease only on termination for cause under Section 5.2; otherwise they remain associated with your Account so long as your Account remains active;
E-Library reads and Subscriptions are not refunded for any unused portion;
you must, upon iTeh's request, destroy or return all copies of the Documents in your possession or control to the extent your Licence to them has ceased;
accrued payment obligations remain due;
Sections 4 (Restrictions), 5.3 (Effect of termination), 6 (Limitations of liability), 7 (Compliance with Issuing Body terms), and 9 (Audit) survive termination.

6. Limitations of liability and warranty disclaimer

6.1 Warranty disclaimer

The Documents and the Platform are provided "as is" and "as available". To the maximum extent permitted by applicable law, iTeh disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and any warranty arising from a course of dealing or trade usage.

iTeh distributes Documents authored by Issuing Bodies and does not warrant that any Document is suitable for any particular regulatory, contractual, or engineering purpose. AI Chat outputs are reading aids and not professional advice; reliance on them is at the Customer's risk.

6.2 Limitation of liability

To the maximum extent permitted by applicable law:

iTeh's aggregate liability under this Licence Agreement and the Terms and Conditions, however arising (contract, tort including negligence, breach of statutory duty, or otherwise), is limited to the amount paid by the Customer to iTeh in the twelve (12) months immediately preceding the event giving rise to the claim;
iTeh is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if iTeh has been advised of the possibility of such damages;
nothing in this Licence Agreement limits or excludes liability that cannot be limited or excluded under mandatory applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

6.3 Customer indemnity

The Customer agrees to defend, indemnify, and hold harmless iTeh and the Issuing Bodies against any third-party claim arising out of the Customer's breach of this Licence Agreement, including unauthorized redistribution of a Document or misuse of AI Chat outputs.

7. Compliance with Issuing Body terms

Each Document is also subject to the copyright and licence terms of its Issuing Body (ISO, IEC, CEN, CENELEC, ETSI, ASTM, SIST, and others). Where those terms are more restrictive than this Licence Agreement, the Issuing Body's terms prevail in respect of that Document. iTeh distributes Documents under authorization from the relevant Issuing Bodies and is required to enforce the Issuing Bodies' terms; nothing in this Licence Agreement may be construed to override an Issuing Body's licence terms.

8. Ownership and intellectual property

All rights, title, and interest in and to the Documents — including copyright, trademarks, and any other intellectual-property rights — remain with the Issuing Bodies. All rights, title, and interest in and to the Platform itself — including its software, design, interfaces, search indices, metadata enrichments, AI-generated embeddings, and aggregations — remain with iTeh and its licensors.

No transfer of ownership is implied by this Licence Agreement. Engineering Workplace annotations created by the Customer remain the Customer's content, subject to the storage and serving licence described in the Terms and Conditions Section 7.

9. Audit

Where iTeh has reasonable grounds to believe that the Customer is using a Document in breach of this Licence Agreement, iTeh may, on 30 days' written notice and no more than once per calendar year, audit the Customer's compliance. Audits will be conducted during business hours, in a manner that minimizes disruption to the Customer, and subject to confidentiality. If an audit reveals a material breach, the Customer shall pay the reasonable costs of the audit in addition to any other remedies available to iTeh.

10. General

10.1 Assignment

The Customer may not assign or transfer this Licence Agreement, in whole or in part, without iTeh's prior written consent. iTeh may assign this Licence Agreement to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to the Customer.

10.2 Notices

Notices to iTeh must be sent to support@iteh.ai. Notices to the Customer will be sent to the email address on the Account.

10.3 Entire agreement

This Licence Agreement, together with the Terms and Conditions, the Privacy Policy, and the applicable Issuing Body terms, constitutes the entire agreement between the Customer and iTeh in respect of the Documents and supersedes any prior or contemporaneous understandings.

10.4 Severability

If any provision of this Licence Agreement is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force.

10.5 No waiver

Failure or delay by iTeh to enforce any right or provision is not a waiver of that right or provision.

10.6 Force majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, internet or infrastructure-provider failures, or government action.

10.7 Governing law and jurisdiction

This Licence Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the competent courts of Delaware for any dispute arising from or in connection with this Licence Agreement, subject to any mandatory consumer-protection rules of the Customer's place of residence.

Contact

Questions about this Licence Agreement, or requests for clarification of permitted use: support@iteh.ai.

iTeh Inc. Delaware, USA.