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This document provides guidance to organizations on how to identify, assess, resolve and monitor conflict of interest based on the principles of trust, integrity, transparency and accountability.
The guidance in this document is generic and intended to be applicable to all organizations, regardless of type, size and nature of activity and whether in the public, private or not-for-profit sectors. It distinguishes between actual, apparent and potential conflict of interest.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard20 pagesEnglish languagesale 15% off
This document provides guidance to organizations on how to identify, assess, resolve and monitor conflict of interest based on the principles of trust, integrity, transparency and accountability. The guidance in this document is generic and intended to be applicable to all organizations, regardless of type, size and nature of activity and whether in the public, private or not-for-profit sectors. It distinguishes between actual, apparent and potential conflict of interest.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
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The present document defines specific QCStatement for the qcStatements extension as defined in IETF RFC 3739 [2],
clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these QCStatements can be used
for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 can be applied to regulatory environments outside the EU. Other requirements
specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other regulatory
environments.
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The present document specifies requirements on the content of certificates issued to natural persons. This profile builds
on IETF RFC 5280 [1] for generic profiling of Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3].
This profile supports the requirements of EU Qualified Certificates as specified in the Regulation (EU)
No 910/2014 [i.5] as well as other forms of certificate. The scope of the present document is primary limited to
facilitate interoperable processing and display of certificate information. This profile therefore excludes support for
some certificate information content options, which can be perfectly valid in a local context but which are not regarded
as relevant or suitable for use in widely deployed applications.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
Certain applications or protocols impose specific requirements on certificate content. The present document is based on
the assumption that these requirements are adequately defined by the respective application or protocol. It is therefore
outside the scope of the present document to specify such application or protocol specific certificate content
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- Standard16 pagesEnglish languagesale 15% off
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The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CA/Browser Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile
builds only on CA/Browser Forum baseline requirements [2].
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- Standard12 pagesEnglish languagesale 15% off
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The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based
certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to
[i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both Regulation (EU) No 910/2014 [i.9] and the use
of certificates in a wider international context. Within the European context, it aims to support both EU Qualified
Certificates and other forms of certificate.
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- Standard17 pagesEnglish languagesale 15% off
- Standard17 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.
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REN/ESI-0019411-1v151
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- Standardization document14 pagesEnglish languagesale 15% off
This document provides guidance for including sustainability within a service management system (SMS) based on the requirements defined in ISO/IEC 20000-1. It is aimed at: — organizations that are intending to implement the requirements of ISO/IEC 20000-1 and directly address sustainability; — organizations that intend to leverage their existing SMS to enable sustainability actions and sustainable delivery; — consultants, trainers and other experts supporting organizations that utilize ISO/IEC 20000-1, so that they can be informed on how to include sustainability actions in an SMS. Sustainability in this context has three interdependent dimensions, which are environmental, social and economic. Annex A expands on the three dimensions with examples of each. The guidance provided in this document aims to help organizations consider and address sustainability objectives as well as challenges related to their services. The complexity and detail surrounding the inclusion of sustainability within an SMS will vary and be dependent on the context of the organization, the scope of the SMS, compliance obligations and the nature of the services within the scope of the SMS. This document is intended to be used in conjunction with ISO/IEC 20000-1 to address sustainability objectives related to specific requirements in ISO/IEC 20000-1. As such, it is anticipated that the user of this document is aware of the requirements in ISO/IEC 20000-1. The suggestions included across clauses in this document will be most effective when applied to an SMS which is implemented according to the corresponding clauses in ISO/IEC 20000-1. Application of this guidance to an SMS according to ISO/IEC 20000-1 is therefore recommended. This document supports and is an addition to the guidance already provided in ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. Organizations can use the guidance in this document to also address the new requirements identified in ISO/IEC 20000-1:2018/Amd 1:2024 and ISO’s objectives to address climate change. The recommendations in this document for improving sustainability within an SMS are not exclusive and can be implemented along with other sustainability initiatives.
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The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].
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This document specifies requirements and recommendations for the accessibility of public and private spaces and universal access for assistance dog teams in an active status.
The accessibility requirements and recommendations for assistance dog teams in this document are applicable across the full spectrum of the built environment both indoor and outdoor (e.g. social service, medical and educational facilities, public institutions, cultural venues, sporting venues, hotel accommodation, public transport, parks, nature reserves).
The purpose of this document is to improve the accessibility for assistance dog teams ensuring their rights under the United Nations Convention on the Rights of Persons with Disabilities, so that they have the same opportunities as all citizens and can participate independently in all areas of life.
This document provides:
- specific requirements of assistance dog teams to support accessibility and to achieve universal access;
- responsibilities of assistance dog teams to enhance the public acceptance of assistance dogs;
- guidance for specific services and areas to be accessed;
- guidance for the implementation of accessibility measures at public and private bodies responsible for the built environment including transport and travel systems.
This document includes all private spaces where the public are generally admitted, or where the public can be accommodated (e.g. office buildings, waiting rooms, common areas of apartment buildings).
This document can be applied to improve accessibility of assistance dog teams in the workplace.
This document can be applied to assistance dogs in training and puppies preparing for an assistance dog role.
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This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
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This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
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This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied. This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series. This document is aimed at: a) organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1; b) organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1; c) consultants, trainers and other experts supporting these organizations. This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.
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This document defines terms for International Standards on translation, interpreting and related technology.
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This document gives general guidance on all stages of a translation project. Its main purpose is to ensure efficiency and quality by enhancing communication among the parties involved in the translation project.
This document provides a framework for developing translation project specifications that are the basis for requesting, setting up, managing and evaluating translation projects. It also includes guidance on needs analysis, risk assessment and workflows, but it does not provide procedures for evaluating the quality of translation output.
This document is primarily intended for those who request translation services. However, it can also be relevant for the translation service providers and the end users of the translation output.
It is applicable to all sectors, including the commercial and government sectors, and non-profit organizations.
It does not apply to interpreting services.
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This document gives guidance on the evaluation of human translation output, post-edited machine translation output, and unedited machine translation output. It also provides guidance on the qualifications and competences of evaluators. The role of sampling is also discussed in this document.
This document focuses on an analytic translation evaluation approach using error types and penalty points configured to produce an error score and a quality rating.
A further focus is the human evaluation of translation output only. This document follows an approach designed to reflect minimum complexity. The rationale behind this approach is to keep this document applicable for as many users as possible in the translation sector.
The guidance provided in this document can also support the evaluation of source texts intended for translation.
This document is applicable to translation service providers (TSPs), including individual translators, translation companies or in-house translation services, their clients and other interested parties in the translation sector, such as translator education and training institutions.
This document does not apply to related elements such as the processes of assuring the quality of translation output and corrective actions.
This document does not apply to interpreting.
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This document specifies requirements and recommendations for the provision of community interpreting services. It establishes the foundational principles and practices necessary to ensure quality community interpreting services for all language communities (spoken and/or signed), for end users, as well as for clients, and for community interpreters.
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The present document specifies general policy requirements relating to Trust Service Providers (TSPs) that are
independent of the type of TSP. It defines policy requirements on the operation and management practices of TSPs.
Other specifications refine and extend these requirements as applicable to particular forms of TSP. The present
document does not specify how the requirements identified can be assessed by an independent party, including
requirements for information to be made available to such independent assessors, or requirements on such assessors.
The present document aims to support the requirements on NIS2 Directive [i.13] and addresses the general requirements
for security management and cybersecurity of trust services (qualified and non-qualified).
NOTE: See ETSI EN 319 403-1 [i.2] for details about requirements for conformity assessment bodies assessing
Trust Service Providers.
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This document specifies requirements for rebreather instructor training programmes which provide the competencies required to be able to train rebreather divers.
This document specifies evaluation criteria for these competencies and specifies the requirements for four levels of rebreather instructors.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision according to ISO 24803.
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This document provides guidance on the relationship between ISO/IEC 20000–1:2018 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with ISO/IEC 20000–1, including: a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of Agile or DevOps to establish or improve the SMS and the services; b) an organization that already uses Agile or DevOps and is seeking guidance on how Agile or DevOps can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of Agile or DevOps as a support for achieving the requirements specified in ISO/IEC 20000–1. Both approaches can be used independently or together. Depending on the context, an organization can deploy Agile frameworks only, DevOps frameworks only, use both Agile and DevOps frameworks in isolation, or use an integrated workflow with combined Agile and DevOps approaches. In any of these situations, this document can be used as guidance for the integration of Agile and DevOps practices in an SMS. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1, noting that an organization can only claim conformity by fulfilling all requirements specified in ISO/IEC 20000-1.
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This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 100 m with a rebreather requiring mandatory decompression stops using a breathing mixture containing helium. This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard34 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for the provision of community interpreting services. It establishes the foundational principles and practices necessary to ensure quality community interpreting services for all language communities (spoken and/or signed), for end users, as well as for clients, and for community interpreters.
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This document defines a set of metadata to support the audit trail of the transformation of a geometry definition, while it is distributed and shared in supply-chains, to ensure the traceability of geometric model data. It also defines a set of web services based on the utilisation of these metadata. The following are within the scope of this document: — metadata definitions for geometry transformation audit trail: — syntax for storing these metadata in geometry data sets in various formats; — conformance level for implementers and business processes; — definitions of web services to query the geometric model data set and its associated metadata. The following are outside the scope of this document: — service specifications for CAD operations; — specifications of a cybersecurity infrastructure to enable web services; — the technical implementation of a STEP geometry services client or server; — any geometric model definition; — any product and manufacturing information (PMI) definition; — archiving.
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This document mainly specifies elements of information exchange between unmanned aircraft system (UAS) traffic management (UTM) service providers (USP) and different users to support relevant UTM services between them, while the protocol requirements and the transmission requirements at the operational level are not included. This document excludes the interface between USP and USP and the interface between USP and providers of operation support services.
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This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers. This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS. The intended users of this document include: — organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and — consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted. NOTE 1 This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS. This document is not applicable to organizations that have only one service provider. NOTE 2 In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.
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The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.
- Standard32 pagesEnglish languagesale 15% off
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- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
The present document provides an overview of the Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3] based
certificate profiles and the statements for EU Qualified Certificates specified in other parts of ETSI EN 319 412 ([i.4] to
[i.7]). It specifies common data structures that are referenced from other parts of ETSI EN 319 412 ([i.4] to [i.7]).
The profiles specified in this multi-part deliverable aim to support both the Regulation (EU) No 910/2014 [i.9] and use
of certificates in a wider international context. Within the European context, it aims to support both EU Qualified
Certificates and other forms of certificate.
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The present document specifies generally applicable policy and security requirements for Trust Service Providers
(TSPs) issuing public key certificates, including trusted web site certificates.
The policy and security requirements are defined in terms of requirements for the issuance, maintenance and life-cycle
management of certificates. These policy and security requirements support several reference certificate policies,
defined in clauses 4 and 5.
A framework for the definition of policy requirements for TSPs issuing certificates in a specific context where
particular requirements apply is defined in clause 7.
The present document covers requirements for CA hierarchies, however this is limited to supporting the policies as
specified in the present document. It does not include requirements for root CAs and intermediate CAs for other
purposes.
The present document is applicable to:
• the general requirements of certification in support of cryptographic mechanisms, including digital signatures
for electronic signatures and seals;
• the general requirements of certification authorities issuing TLS/SSL certificates;
• the general requirements of the use of cryptography for authentication and encryption.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.2] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 401 [9] for general policy requirements common to all classes of
TSP's services.
The present document includes provisions consistent with the requirements from the CA/Browser Forum in EVCG [4]
and BRG [6].
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The present document specifies a certificate profile for certificates issued to legal persons. The profile defined in the
present document builds on requirements defined in ETSI EN 319 412-2 [2].
The present document supports the requirements of EU qualified certificates as specified in the Regulation (EU)
No 910/2014 [i.3] as well as other forms of certificate.
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- Standard10 pagesEnglish languagesale 10% offe-Library read for1 day
The present document defines specific QCStatement for the qcStatements extension as defined in IETF
RFC 3739 [2], clause 3.2.6, including requirements for their use in EU qualified certificates. Some of these
QCStatements can be used for other forms of certificate.
The QCStatements defined in the present document can be used in combination with any certificate profile, either
defined in ETSI EN 319 412-2 [i.2], ETSI EN 319 412-3 [i.5] and ETSI EN 319 412-4 [i.6], or defined elsewhere.
The QCStatements defined in clause 4.3 can be applied to regulatory environments outside the EU. Other
requirements specified in clause 4 are specific to Regulation (EU) No 910/2014 [i.8] but may be adapted for other
regulatory environments.
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The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multi-part deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].
- Standard11 pagesEnglish languagesale 15% off
- Standard11 pagesEnglish languagesale 15% off
- Standard11 pagesEnglish languagesale 10% offe-Library read for1 day
The present document specifies requirements on the content of certificates issued to natural persons. This profile builds
on IETF RFC 5280 [1] for generic profiling of Recommendation ITU-T X.509 | ISO/IEC 9594-8 [i.3].
This profile supports the requirements of EU Qualified Certificates as specified in the Regulation (EU)
No 910/2014 [i.5] as well as other forms of certificate. The scope of the present document is primary limited to
facilitate interoperable processing and display of certificate information. This profile therefore excludes support for
some certificate information content options, which can be perfectly valid in a local context but which are not regarded
as relevant or suitable for use in widely deployed applications.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
Certain applications or protocols impose specific requirements on certificate content. The present document is based on
the assumption that these requirements are adequately defined by the respective application or protocol. It is therefore
outside the scope of the present document to specify such application or protocol specific certificate content.
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This document specifies the requirements of safety management systems for application services provided by service robots [application service safety management system (hereafter ASSMS)] that an application service provider can use for the safety of its users and its third parties when it provides application service in unstructured human spaces with trained and untrained persons (e.g. giving directions for visitors in airport or shopping mall, carrying goods to patients in hospital, delivering food to customers in restaurant.) This document is applicable to any organization that wishes to: a) improve safety performance of application services provided by service robots, b) establish, implement, maintain and improve safety management systems for application services provided by service robots, c) assure itself of conformity with its stated application service safety policy, and d) demonstrate conformity with this document. The requirements of this document can be conformed to by integrating safety management systems for application services provided by service robots into, or making it compatible with, other management systems or processes within the organization. The requirements of this document can be conformed to by multiple organizations without omission depending on what is done as an organization and safety management. Although intended for application services provided by service robots, this document can also be applied to services using robots other than service robots. This document is not intended to be used as a product safety standard. NOTE There are cases where the safety management systems for application services provided by service robots established in accordance with the requirements of this document cannot apply directly when the service robots to be used, robot systems, contents of service, places of operation, users or so, differ.
- Standard41 pagesEnglish languagesale 15% off
This document specifies requirements for rebreather diver training programmes which provide the competencies required to perform dives to 60 m with a rebreather, using a breathing mixture containing helium and requiring mandatory decompression stops.
This document specifies evaluation criteria for these competencies.
This document specifies the requirements under which training is provided, in addition to the general requirements for recreational diving service provision in accordance with ISO 24803.
- Standard30 pagesEnglish languagesale 10% offe-Library read for1 day
The development of a European standard(s) on reporting by online gambling service operators and suppliers to the gambling regulatory authorities in the Member States for the purpose of supervision of online gambling services will specify the core data for reporting purposes, while ensuring integrity and security of the data as well as personal data protection.
The requested European standard(s) will provide a voluntary tool to the gambling regulatory authorities in the Member States without prejudice to the scope of competence of Member States in the regulation of online gambling and without imposing any obligation on them to introduce reporting requirements or to authorize or deny authorization to any operators or suppliers.
- Standard271 pagesEnglish languagesale 10% offe-Library read for1 day
Ta standard določa osnovno izrazoslovje, ki se uporablja v PPP, pravila in smernice za preverjanje
primernosti ter usposabljanje vodnikov, psov in strokovnih sodelavcev PPP, za strokovno, varno in
učinkovito izvajanje programov PPP v ustanovah ter pravila in smernice za zagotavljanje dobrobiti vseh
udeležencev in sodelujočih v PPP.
Ta standard predstavlja shemo za certificiranje storitve PPP. Zajema splošne in specifične smernice za
izvajanje programov PPP.
- Standard27 pagesSlovenian languagesale 10% offe-Library read for1 day
This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.
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This document specifies requirements and recommendations for using simultaneous interpreting delivery platforms at communicative events where interpreters are not at the same venue as participants, speakers and signers.
In conjunction with ISO 20108, this document also provides requirements and recommendations for ensuring the quality of sound and images and their transmission from speakers and signers to interpreters, and from interpreters to participants, and for the configuration of the interpreter’s working environment.
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This document includes compliance monitoring, safety, security, privacy and other organisational requirements for providers in the context of UAS traffic management services.
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This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.
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This document specifies requirements and recommendations for the provision of conference interpreting services. It is primarily addressed to conference interpreters and conference interpreting service providers. It also serves as reference for users of conference interpreting services.
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This document includes the main overarching requirements for the provision of private security services for critical infrastructure.
NOTE 1 This document is the first part of a series of standards on the provision of private security services for critical infrastructure. It will be complemented by other sector specific parts, which give more detailed requirements for related services such as aviation, maritime and port security.
NOTE 2 Examples of critical infrastructure sectors are given in Annex A.
NOTE 3 See Figure 1.
NOTE 4 It is important that the selection of a private security service provider always represents the best balance between quality and price. This document sets out the minimum requirements that providers should comply with in order for this balance to be struck.
It specifies service requirements for quality in the organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider of security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of security services.
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This document gives guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for organizations intending to: a) implement ISO/IEC27001 when ISO/IEC 20000-1 is already implemented, or vice versa; b) implement both ISO/IEC27001 and ISO/IEC 20000-1 together; or c) integrate existing management systems based on ISO/IEC27001 and ISO/IEC 20000-1. This document focuses exclusively on the integrated implementation of an information security management system (ISMS) as specified in ISO/IEC 27001 and a service management system (SMS) as specified in ISO/IEC 20000-1.
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The present document specifies a certificate profile for web site certificates that are accessed by the TLS protocol [i.1].
The profile defined in the present document builds on the CA/Browser Forum Baseline requirements [2], Extended
validation guidelines [3] and other parts of the present multipart deliverable.
The present document focuses on requirements on certificate content. Requirements on decoding and processing rules
are limited to aspects required to process certificate content defined in the present document. Further processing
requirements are only specified for cases where it adds information that is necessary for the sake of interoperability.
This profile can be used for legal and natural persons. For certificates issued to legal persons, the profile builds on the
CAB Forum EV Profile [3] or baseline requirements [2]. For certificates issued to natural persons, the profile builds
only on CAB Forum baseline requirements [2].
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The present document specifies policy and security requirements for the issuance, maintenance and life-cycle
management of EU qualified certificates as defined in Regulation (EU) No 910/2014 [i.1]. These policy and security
requirements support reference certificate policies for the issuance, maintenance and life-cycle management of EU
qualified certificates issued to natural persons (including natural persons associated with a legal person or a website)
and to legal persons (including legal persons associated with a website), respectively.
The present document does not specify how the requirements identified can be assessed by an independent party,
including requirements for information to be made available to such independent assessors, or requirements on such
assessors.
NOTE: See ETSI EN 319 403 [i.6] for guidance on assessment of TSP's processes and services. The present
document references ETSI EN 319 411-1 [2] for general requirements on TSP issuing certificates.
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This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including: a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services; b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1; c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1. Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.
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