EN 17483-1:2021
(Main)Private security services - Protection of critical infrastructure - Part 1: General requirements
Private security services - Protection of critical infrastructure - Part 1: General requirements
This document includes the main overarching requirements for the provision of private security services for critical infrastructure.
NOTE 1 This document is the first part of a series of standards on the provision of private security services for critical infrastructure. It will be complemented by other sector specific parts, which give more detailed requirements for related services such as aviation, maritime and port security.
NOTE 2 Examples of critical infrastructure sectors are given in Annex A.
NOTE 3 See Figure 1.
NOTE 4 It is important that the selection of a private security service provider always represents the best balance between quality and price. This document sets out the minimum requirements that providers should comply with in order for this balance to be struck.
It specifies service requirements for quality in the organization, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider of security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of security services.
Private Sicherheitsdienstleistungen - Schutz kritischer Infrastrukturen - Teil 1: Allgemeine Anforderungen
Dieses Dokument enthält die wesentlichen übergeordneten Anforderungen an die Erbringung privater Sicherheitsdienstleistungen für kritische Infrastrukturen.
ANMERKUNG 1 Dieses Dokument ist der erste Teil einer Normenreihe über die Erbringung privater Sicherheitsdienstleistungen für kritische Infrastrukturen. Es wird durch weitere branchenspezifische Teile ergänzt, die detailliertere Anforderungen an zugehörige Dienstleistungen wie z. B. Sicherheit in der Luftfahrt sowie Sicherheit für Seeschifffahrt und Seehäfen angeben.
ANMERKUNG 2 Beispiele für Branchen mit kritischer Infrastruktur sind in Anhang A angegeben.
ANMERKUNG 3 Siehe Bild 1.
[Bild 1]
ANMERKUNG 4 Es ist wichtig, dass die Auswahl eines privaten Sicherheitsdienstleisters stets das am besten ausgewogene Verhältnis zwischen Qualität und Preis darstellt. Dieses Dokument legt die Mindestanforderungen fest, die Dienstleister erfüllen sollten, damit dieses ausgewogene Verhältnis hergestellt wird.
Es legt Dienstleistungsanforderungen an die Qualität in Bezug auf die Organisation, Prozesse, das Personal und die Verwaltung eines Sicherheitsdienstleisters und/oder dessen unabhängigen Zweigstellen und handelsrechtlichen Niederlassungen als Anbieter von Sicherheits¬dienstleistungen fest.
Es legt Qualitätskriterien für das Erbringen von Sicherheitsdienstleistungen fest, die von öffentlichen und privaten Kunden gefordert werden.
Dieses Dokument ist geeignet für die Auswahl, Zuteilung, Auftragsvergabe und Kontrolle des am besten geeigneten Anbieters von Sicherheitsdienstleistungen.
Services de sécurité privée - Protection des infrastructures critiques - Partie 1 : Exigences générales
Le présent document constitue la norme cadre pour la fourniture de services de sécurité privée pour les infrastructures critiques. Il est complété par des sous-normes verticales pour des secteurs spécifiques, l’accent étant mis plus précisément sur les services connexes tels que la sécurité aérienne et la sécurité maritime/portuaire.
Il spécifie les exigences de qualité de service relatives à l’organisation, aux processus, au personnel et à la gestion d’un prestataire de services de sécurité et/ou de ses succursales et établissements indépendants en vertu du droit commercial, agissant en tant que prestataire en matière de services de sécurité.
Il spécifie les critères de qualité relatifs à la prestation de services de sécurité demandés par des clients publics et privés.
Le présent document est adapté à la sélection, l’attribution, l’adjudication et la revue du prestataire de services de sécurité le plus approprié.
Storitve zasebnega varovanja - Zaščita kritične infrastrukture - 1. del: Splošne zahteve
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2021
Storitve zasebnega varovanja - Zaščita kritične infrastrukture - 1. del: Splošne
zahteve
Private security services - Protection of critical infrastructure - Part 1: General
requirements
Private Sicherheitsvorkehrungen zum Schutz kritischer Infrastrukturen - Teil 1:
Allgemeine Anforderungen
Dispositions de sécurité privée pour la protection des infrastructures critiques - Partie 1 :
Exigences générales
Ta slovenski standard je istoveten z: EN 17483-1:2021
ICS:
03.080.99 Druge storitve Other services
13.310 Varstvo pred kriminalom Protection against crime
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 17483-1
EUROPEAN STANDARD
NORME EUROPÉENNE
June 2021
EUROPÄISCHE NORM
ICS 03.080.99; 13.310
English Version
Private security services - Protection of critical
infrastructure - Part 1: General requirements
Dispositions de sécurité privée pour la protection des Private Sicherheitsvorkehrungen zum Schutz kritischer
infrastructures critiques - Partie 1 : Exigences Infrastrukturen - Teil 1: Allgemeine Anforderungen
générales
This European Standard was approved by CEN on 23 May 2021.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17483-1:2021 E
worldwide for CEN national Members.
Contents Page
European foreword . 4
1 Scope . 5
2 Normative references . 6
3 Terms and definitions . 6
4 Provider . 8
4.1 General . 8
4.2 Structure . 8
4.2.1 Management structure . 8
4.2.2 Human resources management . 10
4.3 Health and Safety Management . 11
4.4 Risk management . 11
4.5 Operational and financial capacity . 11
4.6 Business continuity management . 12
4.7 Insurances . 12
4.8 Corporate governance and compliance . 12
4.9 IT-Security Management . 12
5 Contracts . 13
5.1 General . 13
5.2 Contractual liabilities . 13
5.3 Contract manager . 13
5.4 On-site management . 13
5.5 Customer responsibility . 14
5.6 Resources . 14
5.7 Cooperation with other relevant parties . 14
5.8 Subcontractors . 14
5.8.1 General . 14
5.8.2 Contracts . 14
5.8.3 Selection . 14
5.9 Leased workers/ agency workers . 15
6 Staff . 15
6.1 General . 15
6.1.1 Introduction . 15
6.1.2 Terms and conditions of employment . 15
6.1.3 Security screening. 16
6.1.4 Identification of staff . 16
6.1.5 Uniform . 16
6.2 Recruitment and selection . 17
6.2.1 General . 17
6.2.2 Criteria to be fulfilled for employment . 17
6.2.3 Selection . 17
6.2.4 Interview . 18
6.2.5 Recruiting. 18
6.3 Training . 19
6.3.1 Training policy . 19
6.3.2 Trainer . 19
6.3.3 Training requirements . 19
7 Service delivery . 20
7.1 Start up and contract commencement . 20
7.2 Operating procedures . 20
7.3 Communication with the customer . 20
7.4 Operational plan and rostering . 21
7.5 Service level agreement . 21
7.6 Contract termination and cessation of services . 21
Annex A (informative) Examples of critical infrastructure sectors . 22
Bibliography . 24
European foreword
This document (EN 17483-1:2021) has been prepared by Technical Committee CEN/TC 439 “Private
security services”, the secretariat of which is held by ASI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by December 2021, and conflicting national standards shall
be withdrawn at the latest by December 2021.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
1 Scope
This document includes the main overarching requirements for the provision of private security services
for critical infrastructure.
NOTE 1 This document is the first part of a series of standards on the provision of private security services for
critical infrastructure. It will be complemented by other sector specific parts, which give more detailed
requirements for related services such as aviation, maritime and port security.
NOTE 2 Examples of critical infrastructure sectors are given in Annex A.
NOTE 3 See Figure 1.
Figure 1 — Structure for sector-specific standards
NOTE 4 It is important that the selection of a private security service provider always represents the best balance
between quality and price. This document sets out the minimum requirements that providers should comply with
in order for this balance to be struck.
It specifies service requirements for quality in the organization, processes, personnel and management
of a security service provider and/or its independent branches and establishments under commercial
law and trade as a provider of security services.
It lays down quality criteria for the delivery of security services requested by public and private clients.
This document is suitable for the selection, attribution, awarding and reviewing of the most suitable
provider of security services.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the
...
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