03 - SERVICES. COMPANY ORGANIZATION, MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY
ICS 03 Details
SERVICES. COMPANY ORGANIZATION, MANAGEMENT AND QUALITY. ADMINISTRATION. TRANSPORT. SOCIOLOGY
SOZIOLOGIE. DIENSTLEISTUNGEN. BETRIEBSWIRTSCHAFT UND -LEITUNG. VERWALTUNG. VERKEHR
SOCIOLOGIE. SERVICES. ORGANISATION ET GESTION DE L'ENTREPRISE. ADMINISTRATION. TRANSPORT
STORITVE. ORGANIZACIJA PODJETJA, VODENJE IN KAKOVOST. UPRAVA. TRANSPORT. SOCIOLOGIJA
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This document specifies the competencies required of assistance dogs’ professionals. The purpose of this document is to improve and ensure the quality of professionals working in a role within an assistance dog organization. Each speciality of assistance dog requires a specific set of role competencies and there are some common core competencies.
Core competencies in:
- breeding;
- puppy raising;
- dog care;
- assessors;
- orientation and mobility;
- trainers;
- instructors.
Specific competencies to train:
- guide dogs;
- hearing dogs;
- medical alert dogs;
- mobility assistance dogs;
- autism and development disorder dogs;
- team training instructor.
It is accepted that assistance dog organisations vary greatly in structure and not every organization will have all the roles identified. Where one person performs more than one role, it is expected that they will have the competencies of all the roles they perform e.g. a dog trainer may also have the competencies of a dog care specialist. And there will be some organisations where some of these roles are not required, e.g. those with no breeding programme will not require the associated role competencies.
- Standard35 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance to organizations on creating clear, accessible, fair and easy-to-understand online terms and conditions (T&Cs). This document is applicable to drafting business-to-consumer online T&Cs, including websites facilitating consumer-to-consumer sales, such as online auction sites. It does not apply to consumer-to-consumer and business-to-business online T&Cs.
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The purpose of this document is to:
— remind the end-purpose of the development phase (see Clause 5);
— precise the content and outcomes of a development plan (see Clause 6).
This document is a supporting document that supplements EN 9241 regarding the specific aspects to be taken into account in the development plan.
The iteratively realized development plan is consistent with the documents identified in 6.2.2.
This document applies to each level of the product breakdown structure. In particular, it takes into account the customer/supplier relationships.
- Standard14 pagesEnglish languagesale 10% offe-Library read for1 day
This document outlines guidance for the management of internships to enable host organizations to consistently offer and enhance internship experiences aligned with intended learning outcomes.
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard11 pagesEnglish languagesale 15% off
- Standard11 pagesFrench languagesale 15% off
This document provides a framework that applies to all resources and specifies how to describe resources. It includes rules governing the way in which descriptions are made.
This document provides principles, rules and structures for specifying the description of any type of resource; it identifies and establishes attributes for specifying properties, resources classes, vocabularies and application profiles and the rules governing their use. The key principles set out in this document are framed in a user-centric context and aim to meet the requirements of multilingual and cultural adaptability from a global perspective.
This document can be used for the specification of metadata describing any type of resource (not only learning resources). This document is information-technology-neutral and defines a set of common approaches.
This document specifies generic properties, generic resource classes and predefined rule sets for content value rules. These generic elements are proposed in such a way that they can be widely reused, thereby promoting interoperability.
This document is applicable to the development of:
— application profiles based on the ISO/IEC 19788 series but not part of it or any other document based on it,
— standards consisting of the description of resources (in a broad sense), whether they belong to the domain of education or to any other domain.
- Standard90 pagesEnglish languagesale 10% offe-Library read for1 day
This document describes various illustrative examples of provider verification on digital platforms in a sharing economy and can be used when implementing REF [1] \r \h ISO/TS 42502:2022. This document is applicable to platform operators and other stakeholders.
- Technical report13 pagesEnglish languagesale 15% off
This document describes pre-crash classification systems that specify the conflict situations between road traffic actors that lead to real-world crashes. Classification systems are useful tools in defining and understanding the role and actions of traffic actors and therefore, can be applied to the development of vehicle active safety technology, vehicle-safety assessment and traffic-safety research in general. This document addresses pre-crash classification systems that are based on characteristics of conflict situations which can lead to a crash. This document does not address test scenarios that describe the operation domain of assisted or automated driving systems.
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This document defines terms related to security and resilience topics.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
IEC 63341-3:2025 specifies the performance evaluation methodologies for fuel cell power systems that are designed for utilisation in electrically propelled rolling stock.
The scope of this document concerns itself exclusively with electrically powered rolling stock. Internal combustion engines utilising hydrogen are not encompassed within the scope of this document.
This document is applicable to hydrogen fuel cell power systems for electrically propelled rolling stock.
This document does not apply to reformer-equipped fuel cell power systems.
This document does not cover the hydrogen fuel systems that are permanently or separately attached to either the rolling stock or the fuel cell power system. These systems are addressed in IEC 63341-2. The fundamental system overview, incorporating the interrelationships between the primary functions and the connections to the external system, is delineated in IEC 63341-1:2025, Figure 4.
The relevant standards are comprehensively delineated in IEC 63341-1. The performance targets for fuel cell power systems are agreed upon between the user and the manufacturer
- Standard59 pagesEnglish languagesale 15% off
- Standard63 pagesFrench languagesale 15% off
- Standard122 pagesEnglish and French languagesale 15% off
The management of electronic transport regulations (METR) provides trustworthy, authoritative, machine-interpretable, transport-related rules for using the road network.
This document describes the operational concept (ConOps) for METR in a format that is consistent with ISO/IEC/IEEE 29148.
- Technical report94 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides guidelines for establishing, maintaining, monitoring and improving infrastructure resilience to help ensure the continuity and robustness of essential services. It supports collaborative decision-making across many stakeholders in diverse organizations. It can be used for engaging stakeholders at all levels responsible for, or having influence on, infrastructure resilience matters. This document is intended to be applicable to all types and sizes of organizations which have a role in infrastructure resilience.
- Standard33 pagesEnglish languagesale 15% off
This document establishes a framework to support stakeholders in supply and value chains to ensure the chain of trustworthiness regarding the properties of their products and production processes. This document provides guidelines to identify information relevant to trustworthiness to be exchanged between supply and value chain stakeholders. It also provides an interoperable data structure that is required for supply and value chain stakeholders to negotiate and exchange information relevant to trustworthiness. The guidelines set out in this document are generic and are intended to be applicable to all organizations and products, regardless of type, size or nature.
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This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
- Corrigendum3 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies data elements and data frames for messages a) exchanged between roadside modules and: 1) signal controllers; 2) traffic management centres, and/or; 3) other roadside modules. b) exchanged between traffic management centres and signal controllers. This document addresses the data in the application layer of the OSI (Open Systems Interconnection) reference model.
- Standard33 pagesEnglish languagesale 15% off
All parts of EN 16931 with a specific focus on CEN/TR 16931-5 (Electronic invoicing - Part 5: Guidelines on the use of sector or country extensions in conjunction with EN 16931-1, methodology to be applied in the real environment).
- Technical report49 pagesEnglish languagesale 10% offe-Library read for1 day
This document describes how trading partners may extend the Core Invoice Model and the related business rules and code lists, to support business cases that are specific to their trading environment, while at the same time maintaining semantic interoperability with the Core Invoice Model.
This document does not define a methodology for creation of a Core Invoice Usage Specification, nor does it describe the detailed process of syntax binding.
- Technical specification38 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines the end-to-end requirements for the entire management of electronic traffic regulations (METR) system of systems (SoS). This document introduces the reference architecture used by subsequent parts.
NOTE The operational concept for METR is provided in ISO/TR 24315-2.[9]
- Technical specification106 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1.
The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification.
NOTE This document can be used as a criteria document for accreditation, peer assessment or other audit processes.
- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines terms within the field of electronic fee collection (EFC).
This document defines:
— terms that are used in standards related to electronic fee collection;
— terms of a more general use that are used more specifically in standards related to electronic fee collection.
This document does not define terms related primarily to other fields that operate in conjunction with EFC, such as terms for intelligent transport systems (ITS), common payment systems, the financial sector, etc.
- Standard35 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines terms related to security and resilience topics.
- Standard26 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the architecture and the logical data model of static map data for connected and automated driving system applications.
- Technical specification269 pagesEnglish languagesale 15% off
This document defines terms related to security and resilience topics.
- Standard16 pagesEnglish languagesale 15% off
- Standard17 pagesFrench languagesale 15% off
This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
— Maintenance Technician Specialist;
— Maintenance Supervisor;
— Maintenance Engineer;
— Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the requirements and recommendations for establishing a traceability system for food in cold chain logistics, which enables integrated functions such as collecting traceability information, managing traceability information and implementing traceability. This document is applicable to the management processes by supporting food traceability whereas cold chain logistics service providers are needed, covering transportation, warehousing, loading and unloading and other related points in cold chain logistics links towards the end customers.
- Technical specification12 pagesEnglish languagesale 15% off
This document specifies contact tracing procedures for highly contagious respiratory infectious disease cases, including both symptomatic and asymptomatic infections for pandemic response. This document provides: — an overview and general procedures of contact tracing; — requirements and privacy protection guidance in contact tracing.
- Standard18 pagesEnglish languagesale 15% off
This document outlines guidance for the management of internships to enable host organizations to consistently offer and enhance internship experiences aligned with intended learning outcomes.
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard11 pagesEnglish languagesale 15% off
- Standard11 pagesFrench languagesale 15% off
This document specifies the requirements and recommendations relative to the construction of a sectoral transition plan for industry decarbonization.
This document does not specify the requirements for the construction of a roadmap of single industrial company’s transition plan (a plant or a group), however, a sectoral transition plan can be used as a reference in an entity transition plan.
This document is intended to be used by organizations, including national and public bodies, trade associations, federations, companies and NGOs that wish to establish or monitor sectoral decarbonization plans.
This document is climate-programme neutral. If a climate programme is applicable, requirements of this programme are additional to the requirement of this document.
In this document, either natural or technological sequestrations occur inside the geographical and sectoral boundaries considered in the sectoral transition plan. Otherwise, they are excluded.
In this document, considering its energy consumption and its cost, the direct air capture and storage technology (DACS) is not considered relevant and is excluded from the sectoral transition plan.
Carbon offsets are excluded from this document.
NOTE Carbon offsets are intended as be understood as “Emissions reduction or removal resulting from an action outside the geographical and sectoral boundary used to counterbalance the sector’s residual emissions”.
- Standard43 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the method for declaring the technical classification relating to acoustics for a Product Standard including DoP, or European assessment document (EAD) including European Technical Approval (ETA) for a specific building product or equipment, or a family of building products or equipment. In particular, it gives advice on how to write technical specifications in response to the mandated characteristics on acoustics under the Construction Products Regulation.
NOTE 1 In the remainder of this document, the terms used relate to CEN and product standards. The concepts are, however, equally applicable to the European Organisation for Technical Approvals (EOTA).
The purpose of this document is to assist the Technical Committees in preparing acoustic clauses to ensure that such product standards:
- are as homogeneous as possible, with each individual product standard having the same basic structure;
- are in full accordance with the standards for the measurement and declaration of acoustic properties;
- reflect the latest technical knowledge of methods of determining the acoustical properties from the specific family of building products or equipment under consideration.
NOTE 2 Annex A lists the European and International Standards to be used in the drafting of acoustic provisions standards. Annex B contains guidance on choosing appropriate properties. Annex C describes the relevant measured acoustic properties for common products.
- Technical report41 pagesEnglish languagesale 10% offe-Library read for1 day
The document provides guidelines for the management of electrically powered mobile toilets that are connected to water and electricity under public epidemic emergencies (PEEs) from different perspectives, including users, operators, and suppliers. It also gives recommendations to provide safe sanitation services for users, cleaners, and waste tank drivers. It is applicable to epidemic situations of major respiratory tract and intestinal infectious diseases, but not to group unexplained diseases, major food and occupational poisoning and other events that seriously affect public health.
- Standard13 pagesEnglish languagesale 15% off
This document provides guidance and requirements for identifying and assessing impacts of climate change on drinking water systems and for developing strategies for the adaptation to these impacts. The assessment of the impacts is based on the assessment principles described in ISO 24566-1. This document also provides examples of some of the impacts of climate change on drinking water systems and of the responses that have been implemented by municipal water services or by the relevant jurisdiction (e.g. municipality or region served by the service). The examples of responses illustrate adaptation strategies that have been applied.
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- Standard43 pagesFrench languagesale 15% off
This document specifies the management and control of cashmere goat farming and herding in the supply chain. This includes proper use of rangelands and pastures, housing and/or nomadic production system, reproduction, feeding, breeding and health, cashmere harvesting, labelling and traceability of fibre and herds.
- Standard26 pagesEnglish languagesale 15% off
- Standard28 pagesFrench languagesale 15% off
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills, and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
- Maintenance Technician Specialist;
- Maintenance Supervisor;
- Maintenance Engineer;
- Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document presents methods for determining the critical value of the response variable and the minimum detectable value in Poisson distribution measurements. It is applicable when variations in both the background noise and the signal are describable by the Poisson distribution. The conventional approximation is used to approximate the Poisson distribution by the normal distribution consistent with ISO 11843-3 and ISO 11843-4. The accuracy of the normal approximation as compared to the exact Poisson distribution is discussed in Annex B.
- Standard21 pagesEnglish languagesale 15% off
This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1.
The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification.
NOTE This document can be used as a criteria document for accreditation, peer assessment or other audit processes.
- Standard33 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines terms within the field of electronic fee collection (EFC).
This document defines:
— terms that are used in standards related to electronic fee collection;
— terms of a more general use that are used more specifically in standards related to electronic fee collection.
This document does not define terms related primarily to other fields that operate in conjunction with EFC, such as terms for intelligent transport systems (ITS), common payment systems, the financial sector, etc.
- Standard35 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on how to apply ISO 50002-1 to carry out energy audits of a building or group of buildings (new or existing). It is intended to be used in conjunction with, and is supplementary to, ISO 50002-1.
This document does not apply to other areas such as process audits (see ISO 50002-3), specific energy systems (e.g. compressed air) or transport.
This document is applicable to buildings and can be used independently or in conjunction with ISO 50002-3.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard21 pagesEnglish languagesale 15% off
This document gives guidance on how to apply ISO 50002-1 to carry out energy audits of a process. It is intended to be used in conjunction with, and is supplementary to, ISO 50002-1.
If buildings are included in the scope of the energy audit, the energy auditor can choose to apply ISO 50002-2.
- Standard24 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard19 pagesEnglish languagesale 15% off
This document specifies:
— the principles of carrying out energy audits;
— the process requirements for carrying out an energy audit in relation to energy performance;
— the roles and responsibilities of the organization and the energy auditor;
— deliverables for energy audits.
It gives guidance on determining and/or evaluating the competence of the energy auditor.
This document is applicable to any organization regardless of its size, complexity, geographical location, organizational culture or the products and services it provides, irrespective of the quantity, use or types of energy used.
This document does not apply to selecting and evaluating the competence of bodies providing energy audit services.
It also does not apply to auditing an organization’s energy management system (EnMS), as this is described in ISO 50003.
Additional documents provide information guidance on applying the energy audit process to buildings (see ISO 50002-2), processes (see ISO 50002-3) and other applications or uses.
- Standard43 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard37 pagesEnglish languagesale 15% off
This document specifies the requirements and recommendations relative to the construction of a sectoral transition plan for industry decarbonization.
This document does not specify the requirements for the construction of a roadmap of single industrial company’s transition plan (a plant or a group), however, a sectoral transition plan can be used as a reference in an entity transition plan.
This document is intended to be used by organizations, including national and public bodies, trade associations, federations, companies and NGOs that wish to establish or monitor sectoral decarbonization plans.
This document is climate-programme neutral. If a climate programme is applicable, requirements of this programme are additional to the requirement of this document.
In this document, either natural or technological sequestrations occur inside the geographical and sectoral boundaries considered in the sectoral transition plan. Otherwise, they are excluded.
In this document, considering its energy consumption and its cost, the direct air capture and storage technology (DACS) is not considered relevant and is excluded from the sectoral transition plan.
Carbon offsets are excluded from this document.
NOTE Carbon offsets are intended as be understood as “Emissions reduction or removal resulting from an action outside the geographical and sectoral boundary used to counterbalance the sector’s residual emissions”.
- Standard43 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies requirements and provides guidance for bodies providing audit and certification of a privacy information management system (PIMS) according to ISO/IEC 27701, in addition to the requirements contained within ISO/IEC 17021-1. The requirements contained in this document are demonstrated in terms of competence and reliability by bodies providing PIMS certification. The guidance contained in this document provides additional interpretation of these requirements for bodies providing PIMS certification. NOTE This document can be used as a criteria document for accreditation, peer assessment or other audit processes.
- Standard24 pagesEnglish languagesale 15% off
- Standard25 pagesFrench languagesale 15% off
This document defines terms within the field of electronic fee collection (EFC). This document defines: — terms that are used in standards related to electronic fee collection; — terms of a more general use that are used more specifically in standards related to electronic fee collection. This document does not define terms related primarily to other fields that operate in conjunction with EFC, such as terms for intelligent transport systems (ITS), common payment systems, the financial sector, etc.
- Standard23 pagesEnglish languagesale 15% off
- Standard24 pagesFrench languagesale 15% off
This document specifies the requirements and provides guidance for establishing, implementing, maintaining and continually improving an AI (artificial intelligence) management system within the context of an organization.
This document is intended for use by an organization providing or using products or services that utilize AI systems. This document is intended to help the organization develop, provide or use AI systems responsibly in pursuing its objectives and meet applicable requirements, obligations related to interested parties and expectations from them.
This document is applicable to any organization, regardless of size, type and nature, that provides or uses products or services that utilize AI systems.
- Standard59 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard51 pagesEnglish languagesale 15% off
This document specifies a fundamental principle on grid square statistics and includes the following: — To define or specify a set of methods that can be recommended as the standard method to enable policy decisions based on common recognition from grid statistics produced with different grid square reference system standards in different countries and areas that can have different geographic coding systems with different geometric shapes. — To standardize methods to accommodate the conversion calculation among grid statistics with different grid square reference systems having different geometric shapes by employing prorating method based on the grid areas as well as the method to calculate the approximation errors, for exchanging the converted grid statistics. Spatial expressions other than grid square also exist, but this document does not apply to the spatial expressions other than grid square. NOTE Clause 4 and Clause 5 define grid square statistics and specify some methods to generate grid square statistics. REF Section_sec_6 \r \h Clause 6 recommends conversion methods between grid square statistics generated based on different grid square reference systems.
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This document describes the use of robust methods for analysing the results of precision experiments without using outlier tests to exclude data from the calculations, and in particular, the detailed use of several such methods. The robust methods described in this document allow the data to be analysed in such a way that it is not required to make decisions about outliers that affect the results of the calculations.
- Standard38 pagesEnglish languagesale 15% off
- Standard39 pagesFrench languagesale 15% off
- Standard39 pagesFrench languagesale 15% off
This document defines the end-to-end requirements for the entire management of electronic traffic regulations (METR) system of systems (SoS). This document introduces the reference architecture used by subsequent parts.
NOTE The operational concept for METR is provided in ISO/TR 24315-2.[9]
- Technical specification106 pagesEnglish languagesale 10% offe-Library read for1 day
The management of electronic transport regulations (METR) provides trustworthy, authoritative, machine-interpretable, transport-related rules for using the road network.
This document describes the operational concept (ConOps) for METR in a format that is consistent with ISO/IEC/IEEE 29148.
- Technical report94 pagesEnglish languagesale 10% offe-Library read for1 day
This document describes quantitative approaches for acquisition of the voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard. NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.
- Standard44 pagesEnglish languagesale 15% off
This document defines the end-to-end requirements for the entire management of electronic traffic regulations (METR) system of systems (SoS). This document introduces the reference architecture used by subsequent parts. NOTE The operational concept for METR is provided in ISO/TR 24315-2.[ REF Reference_ref_13 \r \h 9 08D0C9EA79F9BACE118C8200AA004BA90B0200000008000000110000005200650066006500720065006E00630065005F007200650066005F00310033000000 ]
- Technical specification93 pagesEnglish languagesale 15% off