03.240 - Postal services
ICS 03.240 Details
Postal services
Postdienste
Services postaux
Poštne storitve
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This document covers physical properties and manufacturing requirements for envelopes having an address window and the flap on the front side once the flap has been sealed, hereafter the flap side. It covers the main design features of the reverse envelope, notably of the flap and address window, and the materials used for the manufacturing thereof. It applies to reverse envelopes with advertising or communication printed on the plain side, eventually on its entire surface.
This document covers empty envelopes, but also finished mailpieces that have been properly inserted, addressed and franked (reverse mailpieces) and are submitted to Postal Operators. In particular, reverse mailpieces will be compliant with relevant Postal standards applicable in the member states.
By extension, these requirements also apply to non-window envelopes used for reverse mailpieces and having the address printed on the flap side.
This document does not apply to:
- envelopes with a large window on the plain side (opposite to the flap) as these are already common and widely accepted,
- paper requirements to ensure print quality (except for the postage mark and address) and notably colour rendering.
- Technical specification15 pagesEnglish languagesale 10% offe-Library read for1 day
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.
- Technical report18 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.
- Technical report18 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists.
This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings.
This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator.
This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level.
The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.
The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain.
This standard does not include other service performance indicators than those related to end-to-end transit time. In particular, this standard does not measure whether the timings of collections meet customers’ requirements.
The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule will be in whole days.
This quality of service indicator does not measure the postal operator’s overall performance in a way, which provides direct comparison of postal service operators. This European Standard nevertheless provides minimum requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings.
This European Standard is not applicable for the measurement of end-to-end transit-times of single-piece mail services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. (...)
- Standard123 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists.
This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings.
This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator.
This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level.
The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.
The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain.
This standard does not include other service performance indicators than those related to end-to-end transit time. In particular, this standard does not measure whether the timings of collections meet customers’ requirements.
The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule will be in whole days.
This quality of service indicator does not measure the postal operator’s overall performance in a way, which provides direct comparison of postal service operators. This European Standard nevertheless provides minimum requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings.
This European Standard is not applicable for the measurement of end-to-end transit-times of single-piece mail services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. (...)
- Standard123 pagesEnglish languagesale 10% offe-Library read for1 day
This document focuses on assigning and maintaining addresses that allow the unambiguous determination of an object in the physical world for purposes of identification and location in the context of public administration and public service delivery. During assignment, an address is first associated with a particular object in the physical world. During maintenance, the address changes, for example, it is re-assigned to a different object, one or more of the address components are modified (e.g. a street name change), or the address is retired when it is no longer used. This document:
a) specifies a good practice for assigning and maintaining addresses and address data; and
b) specifies a governance framework for assigning and maintaining addresses and address data.
Very often local governments (e.g. municipalities) are assigned the mandate for the planning, implementation, evaluation and ongoing maintenance of addresses, and they are often supported by other organizations, such as the national government, a postal agency, private sector companies and national or regional organizations. This document is applicable to all organizations who have an interest, role or responsibility in address assignment and maintenance, for example in terms of:
— developing legislation, policies or regulations for addressing;
— facilitating and coordinating the naming of address components (the constituent parts of an address) and announcing and communicating these names;
— installing address component signs in the physical world;
— designing and implementing business processes related to address assignment and maintenance;
— designing, implementing and maintaining access to address data;
— developing software to facilitate the above; and
— using addresses.
- Standard51 pagesEnglish languagesale 10% offe-Library read for1 day
This document focuses on assigning and maintaining addresses that allow the unambiguous determination of an object in the physical world for purposes of identification and location in the context of public administration and public service delivery. During assignment, an address is first associated with a particular object in the physical world. During maintenance, the address changes, for example, it is re-assigned to a different object, one or more of the address components are modified (e.g. a street name change), or the address is retired when it is no longer used. This document:
a) specifies a good practice for assigning and maintaining addresses and address data; and
b) specifies a governance framework for assigning and maintaining addresses and address data.
Very often local governments (e.g. municipalities) are assigned the mandate for the planning, implementation, evaluation and ongoing maintenance of addresses, and they are often supported by other organizations, such as the national government, a postal agency, private sector companies and national or regional organizations. This document is applicable to all organizations who have an interest, role or responsibility in address assignment and maintenance, for example in terms of:
— developing legislation, policies or regulations for addressing;
— facilitating and coordinating the naming of address components (the constituent parts of an address) and announcing and communicating these names;
— installing address component signs in the physical world;
— designing and implementing business processes related to address assignment and maintenance;
— designing, implementing and maintaining access to address data;
— developing software to facilitate the above; and
— using addresses.
- Standard51 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes a common methodology for the calculation, allocation and declaration of Greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
- Standard81 pagesEnglish languagesale 10% offe-Library read for1 day
This document establishes a common methodology for the calculation, allocation and declaration of Greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
- Standard81 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines key terms for postal addressing, postal address components and constraints on their use.
Specifically, this document specifies postal address components organized into three hierarchical levels:
— elements, such as organization name or postcode, which have well-defined conceptual meaning and are not themselves made up of subordinate components, though they can be sub-divided for technical purposes;
— constructs, such as organization identification, which group elements into units form a logical portion of a postal address;
— segments, such as addressee specification, which group related postal address constructs and/or postal address elements into units with a specific defined function.
This document also specifies a mechanism for the creation of sub-elements, which correspond to either sub-divisions of element content, such as door type or door indicator or to multiple occurrences and locations of elements in an address, such as levels of administrative regions.
This document does not specify the length of any component nor the value range of any component.
Moreover, this document specifies the codes to identify elements and sub-elements.
Further, this document specifies postal address rendering rules. This includes:
— identification and ordering of output lines in a rendered address;
— conditions for the selection of candidate lines;
— the order and concatenation of postal address components;
— required and optional components;
— parameters to contextualize an address for rendering;
— the formatting of the components, subject to constraints on the space available for that task.
Postal address rendering rules are represented in this document as a postal address template.
Finally, this document specifies language suitable for computer processing to formally express postal address templates.
This document does not cover the topic of data protection. Users of the document are nevertheless reminded that the storage and exchange of personal data are subject to legislation in many countries.
- Standard74 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines key terms for postal addressing, postal address components and constraints on their use.
Specifically, this document specifies postal address components organized into three hierarchical levels:
— elements, such as organization name or postcode, which have well-defined conceptual meaning and are not themselves made up of subordinate components, though they can be sub-divided for technical purposes;
— constructs, such as organization identification, which group elements into units form a logical portion of a postal address;
— segments, such as addressee specification, which group related postal address constructs and/or postal address elements into units with a specific defined function.
This document also specifies a mechanism for the creation of sub-elements, which correspond to either sub-divisions of element content, such as door type or door indicator or to multiple occurrences and locations of elements in an address, such as levels of administrative regions.
This document does not specify the length of any component nor the value range of any component.
Moreover, this document specifies the codes to identify elements and sub-elements.
Further, this document specifies postal address rendering rules. This includes:
— identification and ordering of output lines in a rendered address;
— conditions for the selection of candidate lines;
— the order and concatenation of postal address components;
— required and optional components;
— parameters to contextualize an address for rendering;
— the formatting of the components, subject to constraints on the space available for that task.
Postal address rendering rules are represented in this document as a postal address template.
Finally, this document specifies language suitable for computer processing to formally express postal address templates.
This document does not cover the topic of data protection. Users of the document are nevertheless reminded that the storage and exchange of personal data are subject to legislation in many countries.
- Standard74 pagesEnglish languagesale 10% offe-Library read for1 day
This document:
- specifies a methodology for the measurement of defined print quality attributes of Digital Postage Marks in the form of two-dimensional bar code symbols on mail-pieces;
- defines methods for grading the results of these measurements and deriving an overall symbol quality grade as a guide to estimating the readability of the Digital Postage Marks;
- provides guidelines for printing and gives information on possible causes of deviation from high grades to assist users in taking appropriate corrective action;
- defines a test procedure for the assessment of printing systems for the production of Digital Postage Marks.
These provisions apply to the Digital Postage Mark blocks as they appear on fully produced mail items when remitted to postal operators, including the characteristics resulting from operations other than printing per se that affect their appearance to a mail processing system (covering, inserts into transparent window envelopes, affixed Digital Postage Mark labels).
This document does not define the qualification tests or sampling requirements necessary to determine the practical feasibility of any specific read rate.
Although this document is not intended for barcodes (other than Digital Postal Marks) which can be printed on mail pieces for item identification or additional services, a similar methodology can be applied.
- Technical specification30 pagesEnglish languagesale 10% offe-Library read for1 day
This document:
- specifies a methodology for the measurement of defined print quality attributes of Digital Postage Marks in the form of two-dimensional bar code symbols on mail-pieces;
- defines methods for grading the results of these measurements and deriving an overall symbol quality grade as a guide to estimating the readability of the Digital Postage Marks;
- provides guidelines for printing and gives information on possible causes of deviation from high grades to assist users in taking appropriate corrective action;
- defines a test procedure for the assessment of printing systems for the production of Digital Postage Marks.
These provisions apply to the Digital Postage Mark blocks as they appear on fully produced mail items when remitted to postal operators, including the characteristics resulting from operations other than printing per se that affect their appearance to a mail processing system (covering, inserts into transparent window envelopes, affixed Digital Postage Mark labels).
This document does not define the qualification tests or sampling requirements necessary to determine the practical feasibility of any specific read rate.
Although this document is not intended for barcodes (other than Digital Postal Marks) which can be printed on mail pieces for item identification or additional services, a similar methodology can be applied.
- Technical specification30 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).
- Standard116 pagesEnglish languagesale 10% offe-Library read for1 day
The scope will be defined during the preliminary stage.
- Technical report53 pagesEnglish languagesale 10% offe-Library read for1 day
The scope will be defined during the preliminary stage.
- Technical report93 pagesEnglish languagesale 10% offe-Library read for1 day
The scope will be defined during the preliminary stage.
- Technical report93 pagesEnglish languagesale 10% offe-Library read for1 day
The scope will be defined during the preliminary stage.
- Technical report53 pagesEnglish languagesale 10% offe-Library read for1 day
This document covers physical properties and characteristics for the packaging for small and light weight postal items to be delivered into the consumer’s letterbox. It covers the main design features for the packaging of letterboxable postal items, notably the sizes and stacking as well as postal and environmental requirements.
This document is targeted to e-retailers and postal operators.
- Technical specification16 pagesEnglish languagesale 10% offe-Library read for1 day
This document covers physical properties and characteristics for the packaging for small and light weight postal items to be delivered into the consumer’s letterbox. It covers the main design features for the packaging of letterboxable postal items, notably the sizes and stacking as well as postal and environmental requirements.
This document is targeted to e-retailers and postal operators.
- Technical specification16 pagesEnglish languagesale 10% offe-Library read for1 day
2020-07-08 - TC - Correction of two formats in rows "Item identifier" and "Additional barcode" in Table 1
- Corrigendum3 pagesEnglish languagesale 10% offe-Library read for1 day
2020-07-08 - TC - Correction of two formats in rows "Item identifier" and "Additional barcode" in Table 1
- Corrigendum3 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments.
This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).
- Standard116 pagesEnglish languagesale 10% offe-Library read for1 day
The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.
- Technical specification22 pagesEnglish languagesale 10% offe-Library read for1 day
The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.
- Technical specification22 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
- identification of parties participating in exchanges of information described by this document;
- identification of functions (interactions, use cases);
- definition of parties’ responsibilities in the context of above functions;
- definition of messages between parties: message meaning and definition of communication protocols to support each function;
- definition of significant content (payload) for each message;
- security mechanisms providing required security services, such as authentication, privacy, integrity and non-repudiation.
This document does not address:
- design of DPM supporting infrastructure for applications internal to providers and carriers;
- design of DPM devices and applications for applications internal to end-users.
NOTE Although there are other communications between various parties involved in postal communications, this document covers only DPM-related aspects of such communications.
- Technical specification44 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
- identification of parties participating in exchanges of information described by this document;
- identification of functions (interactions, use cases);
- definition of parties’ responsibilities in the context of above functions;
- definition of messages between parties: message meaning and definition of communication protocols to support each function;
- definition of significant content (payload) for each message;
- security mechanisms providing required security services, such as authentication, privacy, integrity and non-repudiation.
This document does not address:
- design of DPM supporting infrastructure for applications internal to providers and carriers;
- design of DPM devices and applications for applications internal to end-users.
NOTE Although there are other communications between various parties involved in postal communications, this document covers only DPM-related aspects of such communications.
- Technical specification44 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaints in order to improve the service given to postal users. It also gives guidance for complaints handling processes to be set up by postal service providers in order to improve quality of service.
This European Standard provides guidelines beyond the requirements given in ISO 10002 and ISO 9001 in order to consider both the effectiveness and efficiency of a complaint handling process, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This European Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.
It should be noted that the number of complaints received might not be related to the level of service given. A large number of complaints may on the contrary reflect the effectiveness of the postal operator's complaint handling process.
- Standard57 pagesEnglish languagesale 10% offe-Library read for1 day
This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, delivery).
- the electronic exchanges between the sender and the logistic operator with the description of the data to be provided, the forma of the exchanges.
While designated operators of UPU have drawn up business requirements using proprietary standards and related data components, online merchants have developed open, not‐for‐profit standards for final delivery which are integrated into their existing supply chain management environment.
The document aims to specify the interface between the e‐merchant (any commercial customer sending parcels) and the first logistic operator composed by incorporating the 3 elements:
- physical label attached to the parcel with information for item identification;
- electronic exchanges between the sender and the logistic operator concerning parcels dispatch;
- data needed for various delivery chain parts, in particular final delivery to the recipient, in order to facilitate exchange between the item‐specific identifiers.
NOTE 1 The last element enables the growth of integrated, data‐driven systems which support highly efficient and customer‐driven cross‐border ecommerce. This reflects the current trend to B‐to‐B‐to‐C delivery solutions in the European and international cross border e‐commerce markets. Delivery from original source to final consumer can be split over more than one service provider.
NOTE 2 C‐to‐B‐to‐B‐to‐C solutions will be an extension, in particular when returns are specified. The “first C” would indicate that consumers wishing to return items, or induct items themselves, will be able to print labels following the fundamentals specified in this standard.
E‐merchant exchange data with logistic operators (i.e. the postal operators, but not limited to those designated to fulfil the rights and obligations of UPU member countries) to help, simplify and enable the consequential logistic and transactional tasks. The establishment of common definitions and electronic formats, safeguards the reliability and decreases the overall costs by avoiding software development costs, multiple printing equipment, over‐labelling during the process, and the manual sorting. reliability and decreases the overall costs by avoiding software development costs, multiple printing equipment, over‐labelling during the process, and the manual sorting.
- Technical specification32 pagesEnglish languagesale 10% offe-Library read for1 day
This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, delivery).
- the electronic exchanges between the sender and the logistic operator with the description of the data to be provided, the forma of the exchanges.
While designated operators of UPU have drawn up business requirements using proprietary standards and related data components, online merchants have developed open, not‐for‐profit standards for final delivery which are integrated into their existing supply chain management environment.
The document aims to specify the interface between the e‐merchant (any commercial customer sending parcels) and the first logistic operator composed by incorporating the 3 elements:
- physical label attached to the parcel with information for item identification;
- electronic exchanges between the sender and the logistic operator concerning parcels dispatch;
- data needed for various delivery chain parts, in particular final delivery to the recipient, in order to facilitate exchange between the item‐specific identifiers.
NOTE 1 The last element enables the growth of integrated, data‐driven systems which support highly efficient and customer‐driven cross‐border ecommerce. This reflects the current trend to B‐to‐B‐to‐C delivery solutions in the European and international cross border e‐commerce markets. Delivery from original source to final consumer can be split over more than one service provider.
NOTE 2 C‐to‐B‐to‐B‐to‐C solutions will be an extension, in particular when returns are specified. The “first C” would indicate that consumers wishing to return items, or induct items themselves, will be able to print labels following the fundamentals specified in this standard.
E‐merchant exchange data with logistic operators (i.e. the postal operators, but not limited to those designated to fulfil the rights and obligations of UPU member countries) to help, simplify and enable the consequential logistic and transactional tasks. The establishment of common definitions and electronic formats, safeguards the reliability and decreases the overall costs by avoiding software development costs, multiple printing equipment, over‐labelling during the process, and the manual sorting. reliability and decreases the overall costs by avoiding software development costs, multiple printing equipment, over‐labelling during the process, and the manual sorting.
- Technical specification32 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaints in order to improve the service given to postal users. It also gives guidance for complaints handling processes to be set up by postal service providers in order to improve quality of service.
This European Standard provides guidelines beyond the requirements given in ISO 10002 and ISO 9001 in order to consider both the effectiveness and efficiency of a complaint handling process, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This European Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.
It should be noted that the number of complaints received might not be related to the level of service given. A large number of complaints may on the contrary reflect the effectiveness of the postal operator's complaint handling process.
- Standard57 pagesEnglish languagesale 10% offe-Library read for1 day
A feasibility study to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece crossborder priority mail.
- Technical report24 pagesEnglish languagesale 10% offe-Library read for1 day
A feasibility study to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece crossborder priority mail.
- Technical report24 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an architecture or design should be developed.
The document covers only requirements and considerations relating to applications that use digital postage marks, on individual postal items, as a means of communicating data (messages). The clause on design covers only the design of the digital postage marks themselves. It does not cover other aspects of design, including the possible use of other messages, transported by other means (e.g. statements of mailing), to provide for the communication of additional data, even though these might be just as important.
- Standard133 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an architecture or design should be developed.
The document covers only requirements and considerations relating to applications that use digital postage marks, on individual postal items, as a means of communicating data (messages). The clause on design covers only the design of the digital postage marks themselves. It does not cover other aspects of design, including the possible use of other messages, transported by other means (e.g. statements of mailing), to provide for the communication of additional data, even though these might be just as important.
- Standard133 pagesEnglish languagesale 10% offe-Library read for1 day
In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
An IDT-PAE interface enables interoperability among several systems and processes by providing specifications to the following requirements:
a) Data Collection and Transfer: Specification of data transported from the devices to higher level systems. There may be more than one permissible protocol referring to different OSI layers. The standard will define where the communication requires polling and where asynchronous messages are used.
The basis is messages triggered by events.
b) Data Storage and Format: Specification how data is formatted and structured. This concerns the choice between XML, CSV, EDI, JSON and other formats including possible binary representations.
c) Data Model: Specification of the semantics (meanings) behind the data. This is the most important part and the one of the most important objectives for the specification. This means that conceptual data model and its mapping to the Data Format will be developed. Major focus on specifications level of detail will be placed in order to provide a document that will provide detailed specification information without being too general or too specific.
- Technical specification84 pagesEnglish languagesale 10% offe-Library read for1 day
Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical development of postal and logistic operators - this part of the logistics process is currently too complex for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the process: from entrance (hand over) in the logistics chain to the first attempt of delivery.
(...)
The Technical Specification should:
- be technically and supplier neutral;
- not be limited to postal operators but open to all operators transporting parcels;
- take into account events relevant for the customer’s (sender or receiver) needs;
- define calculation rules;
- be easy to implement.
This Technical Specification does not set quality of service standards or targets.
- Technical specification16 pagesEnglish languagesale 10% offe-Library read for1 day
An IDT-PAE interface enables interoperability among several systems and processes by providing specifications to the following requirements:
a) Data Collection and Transfer: Specification of data transported from the devices to higher level systems. There may be more than one permissible protocol referring to different OSI layers. The standard will define where the communication requires polling and where asynchronous messages are used.
The basis is messages triggered by events.
b) Data Storage and Format: Specification how data is formatted and structured. This concerns the choice between XML, CSV, EDI, JSON and other formats including possible binary representations.
c) Data Model: Specification of the semantics (meanings) behind the data. This is the most important part and the one of the most important objectives for the specification. This means that conceptual data model and its mapping to the Data Format will be developed. Major focus on specifications level of detail will be placed in order to provide a document that will provide detailed specification information without being too general or too specific.
- Technical specification84 pagesEnglish languagesale 10% offe-Library read for1 day
Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical development of postal and logistic operators - this part of the logistics process is currently too complex for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the process: from entrance (hand over) in the logistics chain to the first attempt of delivery.
(...)
The Technical Specification should:
- be technically and supplier neutral;
- not be limited to postal operators but open to all operators transporting parcels;
- take into account events relevant for the customer’s (sender or receiver) needs;
- define calculation rules;
- be easy to implement.
This Technical Specification does not set quality of service standards or targets.
- Technical specification16 pagesEnglish languagesale 10% offe-Library read for1 day
In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2012. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within (J + n) days end-to-end according to the EU Postal directive .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN 14534 Measurement of the transit time of end-to-end services of bulk mail).
- Standard16 pagesEnglish languagesale 10% offe-Library read for1 day
TC origin - Mistakes in cross references
- Corrigendum2 pagesEnglish languagesale 10% offe-Library read for1 day
TC origin - Mistakes in cross references
- Corrigendum2 pagesEnglish languagesale 10% offe-Library read for1 day
This Technical Specification describes the technical features of parcel boxes for end use. This covers technical features such as size of parcels, ergonomics and safety, corrosion and water penetration resistance and security of delivery.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
This Technical Specification describes the technical features of parcel boxes for end use. This covers technical features such as size of parcels, ergonomics and safety, corrosion and water penetration resistance and security of delivery.
- Technical specification20 pagesEnglish languagesale 10% offe-Library read for1 day
This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.
- Technical report11 pagesEnglish languagesale 10% offe-Library read for1 day
This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a defined stretch of time to an address that deviates from the one presented on the postal items that are to be delivered to them.
It is not the purpose of this standard to measure the POs performance in a way that provides direct comparison of postal service providers.
- Technical report11 pagesEnglish languagesale 10% offe-Library read for1 day
The purpose of this Technical Specification is to define the syntax rules for a data stream for the submission of printing data to a Hybrid Mail operator or between Hybrid Mail operators. The Technical Specification defines a XML Schema Definition (XSD) describing the data stream.
The description is based upon the XML (eXtended Mark-up Language) definition of rules and semantics for defining an XSD. The purpose of this is to offer a generalised syntax description that can provide seamless integration with a number of existing applications generating data that is liable to be forwarded to or from a Hybrid Mail operator.
The use of an XSD will ensure that the documents confirm to the standard defined and that the output has the correct syntax. Software manufacturers can use an XSD to program applications that will produce correct outputs.
This Technical Specification defines the syntax for creating a data stream that will eventually be converted into a deliverable. The overall object (a batch) can be divided into one or more objects that again can be divided into objects. The hierarchy includes bundles that contain a common part and letters. Each object has a number of characteristics attached to it.
This diagram shows the structure of a HML (Hybrid Mail Language) document: each letter is self-contained (contains all the necessary information to be delivered on a certain destination).
Each letter can have one contact. Each contact can have multiple alternatives for delivery.
This Technical Specification does not define the specific services offered by local operators (Hybrid Mail operators).
This Technical Specification does not define the communication method used. It does only define the format of Hybrid Mail as such.
- Technical specification58 pagesEnglish languagesale 10% offe-Library read for1 day