CEN/TS 15472:2016

SLOVENSKI STANDARD
01-junij-2016
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Postal services - Method for measurement of parcel transit time for cross-border parcels
within the European Union and EFTA using Tracking and Tracing
Postalische Dienstleistungen - Anwendungsleitfaden zur Messung der Päckchenlaufzeit
bei Nutzung eines Nachverfolgungssystems
Services Postaux - Méthode de mesure des délais de traitement des colis
transfrontaliers au sein de l’Union européenne et de l’AELE par les procédés de suivi et
de localisation
Ta slovenski standard je istoveten z: CEN/TS 15472:2016
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TS 15472
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
March 2016
TECHNISCHE SPEZIFIKATION
ICS 03.240 Supersedes CEN/TR 15472:2006
English Version
Postal services - Method for measurement of parcel transit
time for cross-border parcels within the European Union
and EFTA using Tracking and Tracing
Services Postaux - Méthode de mesure des délais de Postalische Dienstleistungen - Anwendungsleitfaden
traitement des colis transfrontaliers au sein de l'Union zur Messung der Päckchenlaufzeit bei Nutzung eines
européenne et de l'AELE par les procédés de suivi et de Nachverfolgungssystems
localisation
This Technical Specification (CEN/TS) was approved by CEN on 11 January 2016 for provisional application.

The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.

CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2016 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 15472:2016 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Terms and definitions . 6
3 Characteristics of cross border parcel exchange within EU and other CEN-countries . 7
4 Methodology . 7
4.1 Transit time in general . 7
4.2 Approach for calculating transit time . 8
4.2.1 General approach . 8
4.2.2 Example PostNL - Netherlands . 8
4.2.3 Example PostNord: Denmark. 9
4.3 Calculating transit time and a result (on time) . 10
4.4 Calculation Rules . 10
4.4.1 General . 10
4.4.2 Example 1: Collection Monday-Friday / Delivery Monday-Friday . 11
4.4.3 Example 2: Collection Monday-Friday / Delivery Tuesday-Saturday . 11
4.5 Monitoring and independence . 12
4.6 Reporting . 12
Annex A (normative) A method to estimate delay in the stretch between actual handover
and the first sorting scan . 14
Annex B (informative) Examples of fields of study . 15
Bibliography . 16

European foreword
This document (CEN/TS 15472:2016) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes CEN/TR 15472:2006.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Introduction
This Technical Specification followed a two-phased approach.
In Phase 1 the Technical Report CEN/TR 15472 standard was reviewed.
The CEN/TR 15472 specified methods for measuring the transit time results of domestic and cross-
border parcels, collected, processed and delivered by postal service providers. This quality of service
indicator does not measure the postal or logistic operator’s overall performance in a way that provides
direct comparison of postal or logistic service operators, and does not include other service
performance indicators than those related to transit time.
If a global transit time result is required then all items included in the calculation needs to have been
scanned at all the location points within the pipeline. Consequently the scope of CEN/TR 15472 is not
useful anymore given that:
— reluctant implementation at national postal operators - only 4 countries implemented it in Europe;
— not fully adapted to the goals of the customers, operators and regulatory authorities: only a TR (not
a TS or EN) content inadequate and no implementation guide.
On Friday, November 28th 2014, in Budapest, Hungary, at the 37th plenary meeting of CEN/TC 331
Postal Services, made a decision to change the scope to a method for measurement of parcel transit time
for cross-border parcels within the European Union and other CEN member states using tracking and
tracing for measurement of the parcel transit time. The following countries have committed active
participation in its development: the Netherlands, Germany, Denmark, Finland and Austria.
This Technical Specification is Phase 2 of the project.
1 Scope
Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant
perspective, especially for small and medium-sized companies. Based on an earlier study, the method
will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the
flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical
development of postal and logistic operators - this part of the logistics process is currently too complex
for simple measurement. Therefore the Technical Specification (TS) will focus on the main part of the
process: from entrance (hand over) in the logistics chain to the first attempt of delivery.

Figure 1 — E-Commerce tracking platform
The Technical Specification should:
— be technically and supplier neutral;
— not be limited to postal operators but open to all operators transporting parcels;
— take into account events relevant for the customer’s (sender or receiver) needs;
— define calculation rules;
— be easy to implement.
This Technical Specification does not set quality of service standards or targets.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
POA
date proof of acceptance
event-scan on day X proving that the parcel is transferred to the operator before the latest acceptance
time (hand over in the logistics chain)
2.2
date first valid attempt of delivery
unchallenged event-scan on day X + Y giving reasonable and audible proof that a delivery-attempt has
been made within the conditions stipulated in the general terms or customer information of the
operator
2.3
delivery address
place where the parcel is to be delivered so the addressee can receive it according to the agreed service
conditions
Note 1 to entry: This might be a home address, but also a pack station, an alternative address chosen by the
addressee or an outlet of the operator if this is within the stipulated service conditions.
2.4
transit time
transit time in days between POA and first valid attempt of delivery
2.5
parcel
item that is to be conveyed from a sender to a receiver, that is in general up to 20 kg and mostly too big
to be delivered in a letter box
Note 1 to entry: The dimensions of a parcel do not exceed two meters for any one dimension or three meters for
the sum of the length and the greatest circumference measured in a direction other than that of the length. In the
context of this Technical Specification it is important that it is possible to track and trace a parcel (so a parcel is
barcoded or fitted with other means to track and trace).
Note 2 to entry: In line with the text of the EU directive.
2.6
held by customs
indicating a delay as an event in the track and trace system
Note 1 to entry: Delay which is attributed to customs activities and not to the operator’s performance.
2.7
receiver
receiver of the parcel
2.8
sender
entity offering parcels for shipment
EXAMPLE E-merchant.
3 Characteristics of cross border parcel exchange within EU and other CEN-
countries
One of the main and basic aspects of the European Union is the free movement of goods, services,
capital and people. No customs declaration is needed.
Certainly for EU – EU trade customs will investigate by sampling if taxes are paid (excise –goods) and
that there is no exchange of illegal goods (drugs, explosives etc.), but the general rule is that the
exchange of goods/ parcels is unhindered by customs.
Therefore for the exchange of parcels within the European Union delay by customs is an exception and
shall be treated as an exceptional cause of delay only. As for countries within the CEN-framework but
not in the EU held by customs is a common issue.
Relevant events
From the sender and receiver perspective there are only two events that are relevant in calculating the
transit time in order to assess if the service promise in terms of the number of days between sending
and receiving has been met:
a) the proof of acceptance before the latest acceptance time (POA);
1)
b) the proof of the first valid attempt of delivery .
Other issues might be important, but are irrelevant to the scope of this TS.
4 Methodology
4.1 Transit time in general
The transit time is measured in days between Proof of Acceptance (POA) and first valid attempt of
delivery.
a) Calculation of gross transit time.
b) Take into account the type of service in terms of transit time.
2)
c) Correction for work / holidays : this can be dependent on the receiver. For example, when it is
known that a company is closed or the receiver has reported not to be at home (customer profile),
the parcel will not go into distribution and the transit time is reduced by one or several working
days.
d) Correction for “held by customs”.

1) In gene
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