M/590 - Postal services
standardisation request to the European Committee for Standardisation as regards postal services and the improvement of quality of service in support of Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997
Mandate M/590 is a standardisation request issued to the European Committee for Standardisation (CEN) concerning postal services. It aims to improve the quality of postal service in support of Directive 97/67/EC of the European Parliament and Council dated 15 December 1997. The mandate seeks to develop standards that enhance service quality and efficiency within postal operations across the EU. The decision regarding approval or disapproval of this mandate is recorded under resolution reference CEN/BT C254/2022.
Purpose
This mandate concerns the development of standards related to postal services, specifically focusing on improving the quality of service. It is intended to support Directive 97/67/EC of the European Parliament and of the Council dated 15 December 1997, which establishes the framework for the postal sector within the European Union.
Standardisation request
The European Commission requests the European Committee for Standardisation (CEN) to develop harmonised standards addressing key aspects of postal services. These standards are aimed at enhancing service quality, thus ensuring a higher and more consistent level of performance across member states in line with the provisions of Directive 97/67/EC.
Expected deliverables
- Standards that define quality of service metrics and benchmarks for postal services
- Frameworks or guidelines facilitating the monitoring, measurement, and reporting of postal service performance
- Potential technical specifications or protocols supporting interoperability and efficiency within the postal network
- Other relevant standardisation outputs that contribute to the objectives of improving consumer protection and service reliability in postal services
Context
The mandate is linked to the EU legislative framework governing postal services, with Directive 97/67/EC aiming to establish common rules for the provision and improvement of postal services across the EU. Standardisation under this mandate supports regulatory goals by providing technical and operational tools to enforce quality requirements and harmonise postal service operations within the single market.
This mandate’s approval status was addressed by the CEN Board as per resolution CEN/BT C254/2022.
This mandate covers standardisation work related to postal services, focusing on improving the quality of service in support of Directive 97/67/EC concerning postal services within the European Union. The scope includes postal service operations and quality standards to enhance service delivery across member states.
General Information
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.
- Technical specification20 pagesEnglish languagee-Library read for1 day
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.
- Technical specification20 pagesEnglish languagee-Library read for1 day
This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.
- Technical report18 pagesEnglish languagee-Library read for1 day
This document specifies new methods available to customers from the logistic transportation companies for safe secure and contactless delivery of postal items.
The methods specified in this document provides the senders and the receivers with a proof of receipt or proof that an attempt of delivery was made. It includes methods on how to deliver without having the customer to sign for the delivery.
More specifically, the methods specified in this document cover the process of last mile delivery of postal items, including home delivery and delivery at public places, residential buildings and corporate buildings.
This document describes all delivery methods, including those requiring physical contact, and rank them from a health and safety, and operational point of view.
- Technical report18 pagesEnglish languagee-Library read for1 day
This document establishes a common methodology for the calculation, allocation and declaration of greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
Figure 1 - Overview of parcel delivery operations
- Draft79 pagesEnglish languagee-Library read for1 day
This document establishes a common methodology for the calculation, allocation and declaration of greenhouse gases (GHGs) as well as air pollutant emissions related to any parcel delivery service.
It only covers a part of the entire retail value chain. The retail value chain usually consists of creating the product, storing the inventory, distributing the goods and making the product available for consumers.
This document includes only the distribution of goods but considers the entire value chain of the parcel transportation process flow, namely the collection and delivery rounds, the trunking and the operations due to processing and the physical handling of parcels. See Figure 1 below for a graphical illustration.
Figure 1 - Overview of parcel delivery operations
- Draft79 pagesEnglish languagee-Library read for1 day
Frequently Asked Questions
A European Standardization Mandate is a formal request from the European Commission to the European Standardization Organizations (CEN, CENELEC, and ETSI) to develop European standards (ENs) in support of EU legislation and policies. Mandates are issued under Regulation (EU) No 1025/2012 and help ensure that products and services meet the essential requirements set out in EU directives and regulations.
M/590 is a European Standardization Mandate titled "standardisation request to the European Committee for Standardisation as regards postal services and the improvement of quality of service in support of Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997". standardisation request to the European Committee for Standardisation as regards postal services and the improvement of quality of service in support of Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 There are 6 standards developed under this mandate.
Standards developed in response to a mandate and cited in the Official Journal of the European Union become "harmonized standards". Products manufactured in compliance with harmonized standards benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation, facilitating CE marking and market access across the European Economic Area.