ISO/PC 329 - Consumer incident investigation guideline
Standardization in the field of consumer incident investigation. An international standard (guideline) to provide a general guide for investigations of consumer incidents. Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers. This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.
Lignes directrices en matière d'analyse des incidents affectant les consommateurs
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General Information
This document provides general requirements and recommendations on the principles, procedures, and methods for investigating incidents where there have been injuries, illnesses, damage to health, fatalities to consumers, damage to property or environmental damage related to the use of products, services or facilities by consumers. NOTE 1 These incidents can occur anywhere. This document is applicable to any person or any organization of any size, whether it is public, private or community-based. NOTE 2 This document is not limited to incidents while products, services or facilities are in use, but also includes incidents that occur when products, services or facilities are not in use, such as during transportation or storage by consumers.
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