ISO 3021:2023
(Main)Adventure tourism — Hiking and trekking activities — Requirements and recommendations
Adventure tourism — Hiking and trekking activities — Requirements and recommendations
This document establishes requirements for adventure tourism involving hiking and trekking activities, relating to the safety of participants, leaders and assistants. This document also establishes criteria relating to characteristics and difficulty level for hiking and trekking route classification. This document applies to hiking and trekking activities that are offered as tourism products. Tourism product design involves a product planning and development phase that is not subject to this document. Some tourism products include hiking and/or trekking activities together with other tourism services (e.g. transfers, meals, lodging), but this document applies only to hiking and trekking activities, the additional tourism services being excluded from the scope. This document is applicable to any kind of adventure tourism activity provider that offers tourism products consisting of hiking and/or trekking activities.
Tourisme d’aventure — Activités de randonnée et de trekking — Exigences et recommandations
Le présent document établit les exigences relatives au tourisme d’aventure impliquant des activités de randonnée et de trekking, qui ont trait à la sécurité des participants, des guides et des assistants. Le présent document définit également des critères relatifs aux caractéristiques et au niveau de difficulté pour la cotation des parcours de randonnée et de trekking. Le présent document s’applique aux activités de randonnée et de trekking proposées comme produits touristiques. La conception de produits touristiques implique une phase de développement et de planification qui ne fait pas partie du domaine d’application du présent document. Certains produits touristiques comprennent des activités de randonnée et/ou de trekking, associées à d’autres services touristiques (par exemple, les transferts, les repas ou l’hébergement), mais le présent document s’applique uniquement aux activités de randonnée et de trekking, les services touristiques complémentaires étant exclus de son domaine d’application. Le présent document est applicable à tout type de prestataire d’activités de tourisme d’aventure qui propose des produits touristiques constitués d’activités de randonnée et/ou de trekking.
General Information
Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 3021
First edition
2023-01
Adventure tourism — Hiking and
trekking activities — Requirements
and recommendations
Tourisme d’aventure — Activités de randonnée et de trekking —
Exigences et recommandations
Reference number
© ISO 2023
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ii
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Service requirements .4
5 L e ader s h ip . 5
5.1 Leader qualifications and quantities . 5
5.2 Assistant competencies . 5
6 Participants . 6
6.1 Profile collection . 6
6.2 Information analysis . 6
7 Equipment . 7
7.1 Equipment availability and quantities . 7
7.1.1 General . 7
7.1.2 Collective equipment . 7
7.1.3 Individual equipment . 7
7.2 Equipment maintenance, cleaning and sanitizing . 8
8 Participant preparation . 9
8.1 Information for participants . 9
8.1.1 General . 9
8.1.2 Knowledge of risks and responsibilities . 9
8.2 Participant instruction . 10
9 Safety and insurance requirements .10
9.1 General . 10
9.2 Prevention of risks and safety measures . 10
9.3 Communication . 11
9.4 Specific requirements for self-guided routes . 11
10 Risk management .12
10.1 Risk analysis and assessment .12
10.2 Hazard and risk inventory .12
10.3 Risk treatment .13
10.4 Emergency preparedness and response . 13
11 Service completion .14
12 Service control .14
12.1 General requirements . 14
12.2 Records . 15
12.2.1 Maintaining a registration system . 15
12.2.2 Suggestion and critical records . 15
12.2.3 Incident recording, including accidents . . 15
12.3 Procedures . 16
12.4 Critical service review . 16
13 Social and environmental mitigation and conservation .16
14 Route classification .17
14.1 General requirements . 17
14.2 Classification criteria . 17
14.3 Classification procedures . 17
14.3.1 General . 17
iii
14.3.2 Severity of the environment . 18
14.3.3 Route navigation orientation . 19
14.3.4 Terrain conditions . 19
14.3.5 Physical exertion . 20
14.4 Classification communication . 23
Annex A (informative) Hiking and trekking route classification reference table .25
Annex B (informative) Hiking and trekking route classification form .26
Annex C (informative) Example of hiking and trekking route classification .28
Bibliography .29
iv
Foreword
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v
Introduction
0.1 Adventure tourism
Adventure tourism is a global industry that is growing in importance. Whether provided on a
commercial, not-for-profit or charitable basis, adventure tourism activities involve an accepted,
inherent element of risk and challenge. Taking risks brings rewards but also brings dangers. In order
to maximize the rewards, adventure tourism activity providers should operate as safely as practicable.
ISO 20611, ISO 21101, ISO 21102 and ISO 21103 provide a basis for adventure tourism activity prov
...
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