03.080.10 - Maintenance services. Facilities management
ICS 03.080.10 Details
Maintenance services. Facilities management
Industrielle Dienstleistungen
Services de maintenance. Gestion des infrastructures
Vzdrževalne storitve. Upravljanje objektov
General Information
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This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
— Maintenance Technician Specialist;
— Maintenance Supervisor;
— Maintenance Engineer;
— Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document:
— specifies principle criteria and processes for FM and provides methods which enable the implementation and use of these processes within any FM organization;
— specifies criteria to support organizational decisions;
— gives guidance for developing and improving the FM processes to support and enable the function of the primary activities.
- Standard99 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies qualification of the personnel regarding the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems to fulfil the requirements of the maintenance job.
This document describes the knowledge, skills, and competencies required for the qualification of maintenance personnel. These guidelines can be used for training, skills validation of maintenance personal and career planning.
This document covers the following professional roles in the maintenance organization:
- Maintenance Technician Specialist;
- Maintenance Supervisor;
- Maintenance Engineer;
- Maintenance Manager.
These designations can be adapted based on company practices and operational organization. An example of an organizational structure can be seen in Annex A.
This document does not specify the verification criteria nor the specialized training of the personnel, which is related to specific sectors.
NOTE Specialization and profession are the subjects of the training carried out in the relevant sector.
- Standard27 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides the information gathered from the national standardization bodies regarding
area and space measurement standards and local rules. This document also identifies the potential
liaisons and stakeholders in addition to complementary standards to support the review of EN 15221-
6:2011 [1]. Finally, this document contains a preliminary gap analysis of EN 15221-6:2011 and
documents the criteria for the review work of the standard.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report26 pagesEnglish languagesale 10% offe-Library read for1 day
The scope of this document is to present the information gathered from the national standardisation bodies regarding area and space measurement standards and local rules. This document also identifies the potential liaisons and stakeholders in addition to complementary standards to support the review of EN 15221-6:2011 Facility Management. Part 6: Area and Space Measurement in Facility Management. Finally, this document contains a preliminary gap analysis of EN 15221-6:2011 and documents the criteria for the review work of the standard.
- Technical report22 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report26 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides users with guidance that help manage risks related to energies & fluids during maintenance activities on items when in use. It is the responsibility of each employer, according to the terms commonly used in the company, to:
- Set out the correlation between the processes described in this document and standard practices,
- Define the roles and responsibilities of the people involved in the energies & fluids lockout process.
This document refers to concepts, definitions, rules, recommendations, and best practices taken from national and international documents (lockout/tagout - "administrative lockout" - Lockout/Tagout (LOTO) - Safe isolation) that cover activities to ensure the safety of workers with respect to energies & fluids.
This document deals with the prevention of energy & fluid (e.g. powders, gases, liquids, etc.) related risks; it is noted that some are covered by specific regulations or standards, such as the electrical risk. Environmental issues related to energies & fluids are not in the scope of this document. Danger associated with energies & fluids can be direct (e.g. contact, absorption, etc.) or indirect by reaction (e.g. mixing, heating, etc.). The scope includes all fluids because they can be intrinsically dangerous or become dangerous.
The recommendations given in this document have been drawn up with a view to ensure the safety and health of workers around hazardous energies & fluids, and situations when they are conducting actions related to maintenance, settings or changing formats, regardless of the type of activity.
The recommendations relate to activities carried out on items. They are applied before, during and after the operation to:
- The energies & fluids supplied, contained, transported, or released by items, products,
- Risks related to the presence of hazardous energies & fluids for the worker and the surrounding personal.
This document is a methodological guideline within the maintenance standards.
NOTE Particular cases such as risks of lack of presence of vital elements for the worker (e.g. breathable air) are in the scope but will not be detailed.
- Standard98 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides users with guidance that help manage risks related to energies & fluids during maintenance activities on items when in use. It is the responsibility of each employer, according to the terms commonly used in the company, to:
- Set out the correlation between the processes described in this document and standard practices,
- Define the roles and responsibilities of the people involved in the energies & fluids lockout process.
This document refers to concepts, definitions, rules, recommendations, and best practices taken from national and international documents (lockout/tagout - "administrative lockout" - Lockout/Tagout (LOTO) - Safe isolation) that cover activities to ensure the safety of workers with respect to energies & fluids.
This document deals with the prevention of energy & fluid (e.g. powders, gases, liquids, etc.) related risks; it is noted that some are covered by specific regulations or standards, such as the electrical risk. Environmental issues related to energies & fluids are not in the scope of this document. Danger associated with energies & fluids can be direct (e.g. contact, absorption, etc.) or indirect by reaction (e.g. mixing, heating, etc.). The scope includes all fluids because they can be intrinsically dangerous or become dangerous.
The recommendations given in this document have been drawn up with a view to ensure the safety and health of workers around hazardous energies & fluids, and situations when they are conducting actions related to maintenance, settings or changing formats, regardless of the type of activity.
The recommendations relate to activities carried out on items. They are applied before, during and after the operation to:
- The energies & fluids supplied, contained, transported, or released by items, products,
- Risks related to the presence of hazardous energies & fluids for the worker and the surrounding personal.
This document is a methodological guideline within the maintenance standards.
NOTE Particular cases such as risks of lack of presence of vital elements for the worker (e.g. breathable air) are in the scope but will not be detailed.
- Standard98 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the main content of maintenance management and the main activities for which maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for infrastructure and buildings in order to achieve the success factors of the organization.
- Standard31 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the main content of maintenance management and the main activities for which maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for infrastructure and buildings in order to achieve the success factors of the organization.
- Standard31 pagesEnglish languagesale 10% offe-Library read for1 day
- Amendment7 pagesEnglish languagesale 10% offe-Library read for1 day
- Amendment7 pagesEnglish languagesale 10% offe-Library read for1 day
- Amendment7 pagesEnglish languagesale 10% offe-Library read for1 day
- Amendment7 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both: — the demand organization; — the FM organization across the breadth of public and private sector organizations, profit and not for profit.
- Technical report18 pagesEnglish languagesale 15% off
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
— establish and improve a sustainable integrated FM system;
— embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
— support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report44 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to:
— establish and improve a sustainable integrated FM system;
— embrace the wide-ranging and positive contribution that FM makes in managing the built environment;
— support the United Nations (UN) Sustainable Development Goals (SDGs).
This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use.
It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report44 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides a broad societal context for facility management (FM) to inspire organizations that wish to: — establish and improve a sustainable integrated FM system; — embrace the wide-ranging and positive contribution that FM makes in managing the built environment; — support the United Nations (UN) Sustainable Development Goals (SDGs). This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use. It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.
- Technical report36 pagesEnglish languagesale 15% off
This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice.
This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available.
This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.
- Technical report45 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice.
This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available.
This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.
- Technical report45 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
This document defines terms used in facility management.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice. This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available. This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.
- Technical report36 pagesEnglish languagesale 15% off
This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being. This document is applicable to all organizations, fully or partially operating, resuming or new to operating.
- Standard21 pagesEnglish languagesale 15% off
- Standard23 pagesFrench languagesale 15% off
This document defines terms used in facility management.
- Standard28 pagesEnglish languagesale 10% offe-Library read for1 day
- Standard1 pageEnglish languagesale 15% off
- Standard1 pageFrench languagesale 15% off
- Standard1 pageFrench languagesale 15% off
This document defines terms used in facility management.
- Standard19 pagesEnglish languagesale 15% off
- Standard19 pagesFrench languagesale 15% off
This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment.
Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001.
This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology.
This document is applicable to organizations both large and small.
NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated.
NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment.
Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001.
This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology.
This document is applicable to organizations both large and small.
NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated.
NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.
- Standard32 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001. This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.
- Standard24 pagesEnglish languagesale 15% off
- Standard26 pagesFrench languagesale 15% off
This document specifies the maintenance engineering discipline throughout the entire life cycle.
This document gives guidance on how maintenance engineering can contribute to the assurance of required dependability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.
This document does not give guidance on how to set up systems and infrastructure for maintenance engineering nor does it include guidance on software maintenance.
NOTE 1 For software components of an item, the maintenance activities are covered in ISO/IEC/IEEE 14764 [54].
NOTE 2 The overall maintenance process is covered by EN 17007 [10].
- Standard46 pagesEnglish languagesale 10% offe-Library read for1 day
This document specifies the maintenance engineering discipline throughout the entire life cycle.
This document gives guidance on how maintenance engineering can contribute to the assurance of required dependability to achieve a sustainable balance between performance, risk and costs.
This document refers to standards that further describe detailed methods and techniques.
This document does not give guidance on how to set up systems and infrastructure for maintenance engineering nor does it include guidance on software maintenance.
NOTE 1 For software components of an item, the maintenance activities are covered in ISO/IEC/IEEE 14764 [54].
NOTE 2 The overall maintenance process is covered by EN 17007 [10].
- Standard46 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.
- Standard25 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidance on the development of a facility management (FM) policy when the organization: a) intends to establish a framework for setting FM objectives and the effective management of risk; b) intends to achieve alignment between the FM strategy and operational FM requirements; c) wants to improve the usefulness and benefits provided by the FM system; d) aims to meet the needs of interested parties and applicable FM requirements consistently; e) aims to be sustainable.
- Standard16 pagesEnglish languagesale 15% off
- Standard18 pagesFrench languagesale 15% off
This document provides terms and definitions for facility management in relation to buildings and civil engineering works. These terms and definitions reflect standardized terminology relevant to construction works needed by those having a responsibility for facility management.
- Standard25 pagesEnglish languagesale 15% off
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.
- Standard51 pagesEnglish languagesale 10% offe-Library read for1 day
ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.
- Technical report15 pagesEnglish languagesale 10% offe-Library read for1 day
ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.
- Technical report15 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization:
a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business;
b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business;
c) aims to meet the needs of stakeholders and applicable provisions consistently;
d) aims to be sustainable in a globally competitive environment.
- Standard51 pagesEnglish languagesale 10% offe-Library read for1 day
This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization: a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business; b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business; c) aims to meet the needs of stakeholders and applicable provisions consistently; d) aims to be sustainable in a globally competitive environment.
- Standard41 pagesEnglish languagesale 15% off
- Standard46 pagesFrench languagesale 15% off
ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
· development of FM information systems;
· FM education and research;
· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
- Standard61 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.
- Standard55 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;
· development of FM information systems;
· FM education and research;
· organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).
- Standard61 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.
- Standard55 pagesEnglish languagesale 10% offe-Library read for1 day
This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to terms which are used for the maintenance of software only.
- Standard93 pagesEnglish, French and German languagesale 10% offe-Library read for1 day
- Standard – translation110 pagesSlovenian, English, German and French languagesale 10% offe-Library read for1 day
This European Standard provides a generic description of the maintenance process. It specifies the characteristics of all the processes, parts of maintenance process, and establishes a maintenance model to gives guidelines for defining indicators.
This European Standard is applicable to all organizations (company, institution, agency, etc.) in charge of maintaining physical assets. Therefore, it has been established without a particular organization in mind and does not aim to propose one. This description could be adapted based on the type and size of organization chosen to perform the maintenance, the complexity of the systems maintained and the scope of the external contracted services.
The purpose of the breakdown into processes and the representation of their inter-relationships is to help maintenance personnel, and particularly management at different levels, to:
- clearly identify the actions to be taken in order to meet the overall objectives set by Management in terms of maintenance;
- delegate responsibilities that ensure the realization of the actions with the required performance levels;
- for each process, clearly determine:
a) the necessary inputs and their origin;
b) the required results and their intended uses;
- monitor and quantitatively assess the performance obtained at various levels of the breakdown into processes;
- improve the collection and the distribution of data.
This standard does not cover software maintenance itself, but applies to items containing software.
- Standard75 pagesEnglish languagesale 10% offe-Library read for1 day
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization: a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization; b) aims to consistently meet the needs of interested parties and applicable requirements; c) aims to be sustainable in a globally-competitive environment. The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location. Annex A provides additional guidance on the use of this document.
- Standard45 pagesEnglish languagesale 15% off
- Standard48 pagesFrench languagesale 15% off
This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to terms which are used for the maintenance of software only.
- Standard93 pagesEnglish, French and German languagesale 10% offe-Library read for1 day
- Standard – translation110 pagesSlovenian, English, German and French languagesale 10% offe-Library read for1 day