EN ISO 41001:2018
(Main)Facility management - Management systems - Requirements with guidance for use (ISO 41001:2018)
Facility management - Management systems - Requirements with guidance for use (ISO 41001:2018)
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
Annex A provides additional guidance on the use of this document.
Facility Management - Managementsysteme - Anforderungen mit Anleitung für die Anwendung (ISO 41001:2018)
Dieses Dokument legt Anforderungen an ein FM-System fest, wenn eine Organisation:
a) die wirksame und effiziente Erbringung von FM nachweisen muss, das die Ziele der Nachfrage-organisation unterstützt;
b) danach strebt, die Erfordernisse interessierter Parteien und geltende Anforderungen konsistent zu erfüllen;
c) danach strebt, im weltweiten Wettbewerb nachhaltig zu sein.
Die Anforderungen in diesem Dokument sind nicht sektorspezifisch und sollen für alle Organisationen oder Teile davon, ob öffentlich oder privat, und unabhängig von der Art, Größe und Beschaffenheit der Organisation oder ihres Standorts gelten.
Anhang A enthält auch einen zusätzlichen Leitfaden für die Anwendung dieses Dokumentes.
Facility management - Systèmes de management - Exigences avec directives d'utilisation (ISO 41001:2018)
Le présent document spécifie les exigences relatives à un système de facility management (FM) lorsqu'un organisme:
a) doit démontrer une prestation de services de FM efficace et efficiente soutenant les objectifs de l'organisme demandeur;
b) vise à répondre constamment aux besoins des parties intéressées et à satisfaire aux exigences applicables;
c) vise à être durable dans un environnement concurrentiel mondial.
Les exigences spécifiées dans le présent document ne sont pas spécifiques à un secteur et sont prévues pour être applicables à tous les organismes, ou parties de ceux-ci, du secteur public ou privé, et indépendamment du type, de la taille et de la nature de l'organisme ou de la situation géographique.
L'Annexe A fournit des lignes directrices supplémentaires pour l'utilisation du présent document.
Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za uporabo (ISO 41001:2018)
Ta mednarodni standard določa zahteve za načrtovanje, vzpostavitev, izvajanje, upravljanje, nadzorovanje, pregledovanje, vzdrževanje in zagotavljanje dokumentiranega sistema za upravljanje objektov in storitev (sistema FM) v okviru upravljanja operativnih dejavnosti in tveganj organizacije. Zahteve, določene v tem mednarodnem standardu, so sektorsko nespecifične in so namenjene uporabi v vseh organizacijah ali njihovih delih, in sicer ne glede na vrsto, velikost in naravo organizacije, njeno geografsko lokacijo in ne glede na to, ali je v javnem ali privatnem sektorju. Obseg uporabe teh zahtev je odvisen od delovnega okolja in kompleksnosti organizacije. Na to bi tudi vplivala obseg in raznolikost geografskih lokacij, kjer bo takšen standard prinesel izjemne koristi. Standard je mogoče uporabiti pri notranjem in zunanjem izvajanju storitev FM. Namen tega mednarodnega standarda ni, da bi zahteval enotno strukturo sistema FM, ampak omogočiti, da organizacija oblikuje svoj sistem, ki ustreza njenim potrebam in izpolnjuje zahteve njenih zainteresiranih strani. Te potrebe oblikujejo pravne, regulativne, organizacijske in industrijske zahteve, proizvodi ter storitve, uporabljeni procesi in dejavnosti, velikost in struktura organizacije ter zahteve njenih zainteresiranih strani. Ta mednarodni standard lahko uporabi vsaka organizacija, ki želi: – a) vzpostaviti, izvajati, vzdrževati in izboljševati sistem upravljanja objektov in storitev (FM); – b) zagotoviti skladnost s svojo določenim pravilnikom o upravljanju; – c) dokazati skladnost s tem mednarodnim standardom, tako da: – 1) sprejme lastno odločitev in izda lastno izjavo ali – 2) pridobi potrditev svoje skladnosti pri strankah, ki imajo interes v organizaciji, na primer pri odjemalcih, ali – 3) pridobi potrditev lastne izjave pri zunanji stranki ali – 4) pridobiti certifikat/registracijo za svoj sistem FM pri pooblaščenem tretjem certifikacijskem organu. Vse zahteve tega mednarodnega standarda je mogoče vključiti v katerikoli sistem FM. Obseg uporabe je odvisen od takih dejavnikov, kot so splošno poslanstvo in pravilniki organizacije za FM, narava njenih dejavnosti, proizvodov in storitev ter lokacija, na kateri deluje, in razmere, v katerih deluje. V dodatku A tega mednarodnega standarda so tudi informativna navodila za njegovo uporabo. OPOMBA: Ta načrt se lahko sklicuje na odločitev za 1) v celoti zunanje izvajanje storitve, 2) kombinacijo storitev, ki jih zagotavljajo zunanji in notranji izvajalci, ali 3) v celoti notranje izvajanje storitve.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2018
Upravljanje objektov in storitev - Upravljanje sistemov - Zahteve z navodili za
uporabo (ISO 41001:2018)
Facility management - Management systems - Requirements with guidance for use (ISO
41001:2018)
Facility Management - Managementsysteme - Anforderungen mit Anleitung für die
Anwendung (ISO 41001:2018)
Facility management - Systèmes de management - Exigences avec directives
d'utilisation (ISO 41001:2018)
Ta slovenski standard je istoveten z: EN ISO 41001:2018
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.70 Sistemi vodenja Management systems
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 41001
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2018
EUROPÄISCHE NORM
ICS 03.080.10; 03.100.70
English Version
Facility management - Management systems -
Requirements with guidance for use (ISO 41001:2018)
Facility management - Systèmes de management - Facility Management - Managementsysteme -
Exigences avec directives d'utilisation (ISO Anforderungen mit Anleitung für die Anwendung (ISO
41001:2018) 41001:2018)
This European Standard was approved by CEN on 2 April 2018.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2018 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41001:2018 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 41001:2018) has been prepared by Technical Committee ISO/TC 267 “Facility
management” in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by NEN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by November 2018, and conflicting national standards
shall be withdrawn at the latest by November 2018.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 41001:2018 has been approved by CEN as EN ISO 41001:2018 without any modification.
INTERNATIONAL ISO
STANDARD 41001
First edition
2018-04
Facility management — Management
systems — Requirements with
guidance for use
Facility management — Systèmes de management — Exigences avec
directives d'utilisation
Reference number
ISO 41001:2018(E)
©
ISO 2018
ISO 41001:2018(E)
© ISO 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
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ii © ISO 2018 – All rights reserved
ISO 41001:2018(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 4
4.1 Understanding the organization and its context . 4
4.2 Understanding the needs and expectations of interested parties . 4
4.3 Determining the scope of the FM system . 5
4.4 FM system . 5
5 Leadership . 5
5.1 Leadership and commitment . 5
5.2 Policy . 6
5.3 Organizational roles, responsibilities and authorities. 6
6 Planning . 7
6.1 Actions to address risks and opportunities . 7
6.2 FM objectives and planning to achieve them . 7
7 Support . 8
7.1 Resources . 8
7.2 Competence . 8
7.3 Awareness . 8
7.4 Communication . 8
7.5 Documented information . 9
7.5.1 General. 9
7.5.2 Creating and updating information . 9
7.5.3 Control of documented information . 9
7.5.4 FM information and data requirements .10
7.6 Organizational knowledge .10
8 Operation .11
8.1 Operational planning and control .11
8.2 Coordination with interested parties .11
8.3 Integration of services .11
9 Performance evaluation .11
9.1 Monitoring, measurement, analysis and evaluation .11
9.2 Internal audit .12
9.3 Management review .12
10 Improvement .13
10.1 Nonconformity and corrective action .13
10.2 Continual improvement .14
10.3 Preventive actions .14
Annex A (informative) Guidance on the use of this document .15
Bibliography .45
ISO 41001:2018(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and
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