03.080.10 - Maintenance services. Facilities management

See ISO/TC 267 N 198 which defines the scope as:
"The standard will outline the ways in which facility managers can influence significantly the main decision makers of their demand organization and can establish communication with them regarding the role of FM on the long term. It will also show techniques and principles to derive the FM Strategy from the Core Business Strategy. The main goal of the standard is to help its users to set up a new FM Strategy, therefore this document describes in ...view more

This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization: a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business; b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business; c) aims to meet the needs of stakeholders and applicable provisions consistently; d) aims to be...view more

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreement...view more

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:
· essential elements in FM sourcing processes;
· FM roles and responsibilities in sourcing processes;
· development processes and structures of typical agreement models.
ISO 41012:2017 is applicable to:
· strategic processes related to service and support functions for the core business;
· development of FM strategies;
· development of facility service provision agreement...view more

This International Standard specifies requirements to plan, establish, implement, operate, monitor, review, maintain, and provide a documented FM management system within the context of managing an organization’s operational activities and risks.
The requirements specified in this International Standard are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size, and nature of the organization ...view more

This document defines terms used in facility management standards.

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;
b) aims to consistently meet the needs of interested parties and applicable requirements;
c) aims to be sustainable in a globally-competitive environment.
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations...view more

ISO 41011:2017 defines terms used in facility management standards.

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization: a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization; b) aims to consistently meet the needs of interested parties and applicable requirements; c) aims to be sustainable in a globally-competitive environment. The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or...view more

This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It may not be applicable to terms which are used for the maintenance of software only.

Maintenance is a process since it consists of organised, coordinated tasks using resources and performed by various players to obtain a given result. This proposal consists in providing a generic description of the maintenance process to allow an understanding of the actions and interactions between processes. It should apply to all systems and all organisations and should therefore be established without a particular organisation in mind and does not aim to propose one.
The purpose of the break...view more

This European Standard specifies generic terms and definitions for the technical, administrative and managerial areas of maintenance. It is not intended to terms which are used for the maintenance of software only.

This European Standard provides a generic description of the maintenance process. It specifies the characteristics of all the processes, parts of maintenance process, and establishes a maintenance model to gives guidelines for defining indicators.
This European Standard is applicable to all organizations (company, institution, agency, etc.) in charge of maintaining physical assets. Therefore, it has been established without a particular organization in mind and does not aim to propose one. This...view more

ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements cover...view more

ISO 41011:2017 defines terms used in facility management standards.

This European Standard provides guidance on the preparation of private contracts for maintenance work.
It can be applied to
   cross-border as well as national company/maintenance contractor relationships,
   the whole range of maintenance services including planning, management and control in addition to maintenance operations,
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
...view more

This European Standard provides guidance on the preparation of private contracts for maintenance work.
It can be applied to
   cross-border as well as national company/maintenance contractor relationships,
   the whole range of maintenance services including planning, management and control in addition to maintenance operations,
   every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment.
...view more

This European Standard specifies the qualification of the personnel with regard to the tasks to be performed in the context of the maintenance of plant, infrastructure and production systems.
In this European Standard, maintenance of plants and buildings is included in terms of technical aspects of services.
This European Standard guides to define the knowledge, skills and competencies required for the qualification of maintenance personnel.
This European Standard covers the following profess...view more

This document specifies the criteria and the general methods that can be used in the planning, management and control of maintenance in buildings and their surrounding area according to the applicable legal requirements, to the objectives of the owners and users and to the required quality of maintenance.
This document should apply to the maintenance management of buildings.
For informative purposes a possible classification of buildings is given in Annex A.