ISO/TC 267 - Facility management

This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both: — the demand organization; — the FM organization across the breadth of public and private sector organizations, profit and not for profit.

This document provides a broad societal context for facility management (FM) to inspire organizations that wish to: — establish and improve a sustainable integrated FM system; — embrace the wide-ranging and positive contribution that FM makes in managing the built environment; — support the United Nations (UN) Sustainable Development Goals (SDGs). This document provides a non-exhaustive contextual introduction to relevant concepts, initiatives and terms that are in common use. It is acknowledged that the practice of FM internationally is dynamic and diverse, hence this document provides generic information based on current experience without setting out any specific requirements, recommendations or permissions. Organizations are encouraged to make their own enquiries as to the extent this document is applicable to their circumstances.

This document provides an overview of the available facility management (FM) technologies. This document is applicable to facility managers, their teams and their stakeholders. It aligns specifically with ISO/TR 41013, the ISO 19650 series and the ISO 41000 family of standards as part of an integrated framework to achieve FM best practice. This document outlines various long-term benefits and enhanced value that can be derived progressively by the operators, occupants and owners of facilities, worldwide, via the effective application of technology. This document includes, defines and categorises systems, equipment, methodologies and software applications that are available. This framework defines how facility managers can understand and integrate digital practice and technologies in the built environment.

This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being. This document is applicable to all organizations, fully or partially operating, resuming or new to operating.

This document defines terms used in facility management.

This document gives guidance on the ways in which a facility management (FM) organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment. Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001. This document is intended to build upon the requirements in ISO 41001, which adheres to the Plan-Do-Check-Act methodology. This document is applicable to organizations both large and small. NOTE 1 For the purposes of this document, the term “organization” refers to the FM organization unless otherwise stated. NOTE 2 The terms “facility management” and “facilities management” can be used interchangeably.

This document gives guidance on the development of a facility management (FM) policy when the organization: a) intends to establish a framework for setting FM objectives and the effective management of risk; b) intends to achieve alignment between the FM strategy and operational FM requirements; c) wants to improve the usefulness and benefits provided by the FM system; d) aims to meet the needs of interested parties and applicable FM requirements consistently; e) aims to be sustainable.

This document gives guidelines for the development of a strategy for facility management (FM) when the FM organization: a) intends to ensure alignment between FM requirements and the objectives, needs and constraints of the demand organization's core business; b) wants to improve the usefulness and benefits provided by the facilities for the betterment of the demand organization and its core business; c) aims to meet the needs of stakeholders and applicable provisions consistently; d) aims to be sustainable in a globally competitive environment.

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization: a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization; b) aims to consistently meet the needs of interested parties and applicable requirements; c) aims to be sustainable in a globally-competitive environment. The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location. Annex A provides additional guidance on the use of this document.

ISO/TR 41013:2017 outlines the scope, key concepts and benefits of facility management (FM) and provides a context for the use and application of the terms defined in ISO 41011.

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).

ISO 41011:2017 defines terms used in facility management standards.