Package has 4 documents
ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 Customer Satisfaction Package
ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package
The ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package provides complete guidelines to planning, designing, developing, implementing, maintaining and improving customer satisfaction in an orgainization. More specifically, it addresses codes of conduct, complaint handling, dispute resolution and guidelines to monitor and measure customer satisfaction in your organization.
The ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package includes:
- ISO 10001:2018
- ISO 10002:2018
- ISO 10003:2018
- ISO 10004:2018
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Package has 4 documents
General Information
Directive
Standard
ISO 10001:2018 - Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
Spanish language
23 pages
Standard
ISO 10002:2018 - Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Spanish language
32 pages
Standard
ISO 10003:2018 - Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
Spanish language
38 pages
Standard
ISO 10004:2018 - Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
Spanish language
37 pages