Standard
ISO 10001:2018 - Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
Spanish language
23 pages
Standard
ISO 10002:2018 - Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Spanish language
32 pages
Standard
ISO 10003:2018 - Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
Spanish language
38 pages
Standard
ISO 10004:2018 - Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
Spanish language
37 pages