ISO 41011

ISO/DISFDIS 41011:2023(E)
Date: 2023-03-03
ISO/TC 267
Secretariat: BSI
Facility management — Vocabulary
Facility management — Vocabulaire

DIS stage

Second edition
Date: 2023-10-27

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ISO/FDIS 41011:2023(E)
© ISO 2023
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ii © ISO 2023 – All rights reserved

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ISO/FDIS 41011:2023(E)
Contents
Foreword . 4
Introduction . 6
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to facility management . 1
3.2 Terms related to assets . 3
3.3 Terms related to people . 4
3.4 Terms related to sourcing . 5
3.5 Terms related to process . 7
3.6 Terms related to finance . 9
3.7 Terms related to general business . 11
3.8 Terms related to measurement . 15
3.9 Terms related to technology. 16
3.10 Terms related to sustainability . 16
Bibliography . 19

© ISO 2023 – All rights reserved iii

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ISO/FDIS 41011:2023(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO
collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documentsdocument should be noted. This document was drafted in accordance
with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawnISO draws attention to the possibility that some of the elementsimplementation of this
document may beinvolve the subjectuse of (a) patent(s). ISO takes no position concerning the evidence,
validity or
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