Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements

This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention.
When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers.
This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.

Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine Anforderungen

Dieses Dokument führt allgemeine Anforderungen zur Festlegung von Kriterien zur Leistungsbewertung von Dienst¬leistungen in der Straßenreinigung und der Abfallwirtschaft auf. Allgemeine Anforderungen zur Berücksichtigung, Ausarbeitung und Durchführung von Dienstleistungsverträgen werden hinsichtlich eines qualitativ und quantitativ hochwertigen Ergebnisses beschrieben. Weiterhin werden Festlegungen zur Untersuchung des Leistungs¬ver¬mögens sowie klärende Übereinkünfte bei Abweichungen, wirtschaftlichen Optimierungen, sowie Festlegungen zur nachhaltigen und umweltfreundlichen Auftragsbearbeitung beschrieben.
Diese Norm kann auch angewandt werden, wenn der Auftraggeber keine öffentliche Behörde sondern ein Privat¬kunde ist, der Dienstleistungen in der Straßenreinigung und/oder der Abfallwirtschaft direkt vom Leistungsanbieter erwirbt; in diesem Fall umfasst der Begriff „Behörde" auch diese Privatkunden.
Dieses Dokument ist für Behörden und andere Körperschaften (Akteure) gedacht, die sowohl Dienst-leistungen in der Straßenreinigung und/oder der Abfallwirtschaft benötigen, als auch für öffent¬liche und private Abfallwirtschaftsunternehmen, die Dienstleistungen im Bereich Straßenreinigung und/oder Abfall- und Wertstofflogistik anbieten.

Niveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences générales

Le présent document énumère les exigences générales qui visent à définir des niveaux de performance et d’acceptation pour les services de gestion des déchets et de nettoiement des chaussées. Ces exigences sont à prendre en compte pour rédiger et exploiter des contrats de service en vue d’un meilleur résultat en termes de définition et d’examen des performances qualitatives et quantitatives, d’accords compensatoires en cas d’écarts avérés, d’optimisation économique, de prise en compte de l’environnement et de prévention de la pollution.
Lorsque le client n’est pas une administration publique, mais un client privé qui achète les services de gestion des déchets municipaux et/ou de nettoiement des chaussées directement auprès du prestataire de services, la norme est applicable, le cas échéant ; dans ce cas, le terme « Administration » inclut également les clients privés.
Le présent document est destiné aux pouvoirs publics et autres entités (ou acteurs) requérant des services de gestion des déchets et/ou de nettoiement des chaussées, ainsi qu’aux entreprises publiques et privées de gestion des déchets qui proposent ces services et ceux couvrant des activités liées aux déchets et à leur recyclage.

Merila za ugotavljanje zmogljivosti in sprejemljivosti storitev čiščenja ulic in ravnanja z odpadki v mestih - 1. del: Splošne zahteve

General Information

Status
Not Published
Publication Date
12-Jan-2014
Withdrawal Date
13-Jul-2014
ICS
03.080.01 - Services in general
 
13.030.40 - Installations and equipment for waste disposal and treatment
Technical Committee
CEN/TC 183 - Waste management
Drafting Committee
CEN/TC 183/WG 1 - Waste containers
Current Stage
5098 - Decision to abandon - Formal Approval
Start Date
11-Sep-2015
Completion Date
14-Apr-2025
Ref Project
kSIST FprEN 16250-1:2014 - Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements

Overview

FprEN 16250-1 (CEN) defines the general requirements to set levels of performance and acceptance for street cleaning and municipal waste management services. The standard is aimed at public authorities, private buyers and public or private service providers who need a structured basis for drafting, operating and monitoring service contracts. Key aims include clearer performance definitions, agreed acceptance criteria, economic optimisation, environmental sustainability and pollution prevention.

The document complements quality and customer-satisfaction approaches by referencing established management frameworks (e.g., EN ISO 9001 and ISO 10002) and describes both compulsory and recommended provisions applicable during procurement and contract fulfilment.

Key Topics

  • Scope and applicability: Applies to street cleaning and municipal waste services; relevant when private customers directly procure services (the term "Administration" may include private customers where appropriate).
  • Compulsory requirements: Core obligations for service providers (technical, legal and financial qualifications), manpower management (employment contracts, insurance, occupational safety) and mandatory insurance provisions.
  • Recommended requirements: Adoption of quality and environmental management systems, customer-complaint handling, service charts, planned maintenance and continuous performance control.
  • Contract content: Guidance on describing service parameters, pricing and adjustment mechanisms (inflation, quantitative/qualitative service growth), duties of the Administration and the service provider, and sanctions for deviations.
  • Survey and measurement: Sampling and inspection strategies are discussed, including control samples, random and stratified sampling, and methods to measure service parameters and evaluate defaults.
  • Operational documentation: Company operation charts, job descriptions, operation schedules and operational logs to support transparency and contract compliance.

Applications

FprEN 16250-1 is practical for:

  • Municipalities and local governments preparing procurement documents and performance-based contracts for street-cleaning or waste collection services.
  • Private facility owners or property managers contracting cleaning and municipal waste services who require clear acceptance criteria and dispute-resolution mechanisms.
  • Waste management companies seeking to align operational practices with European best practice for contract performance, environmental protection and economic efficiency.

Benefits include clearer performance expectations, improved contract monitoring, reduced disputes through predefined acceptance criteria, and enhanced environmental and economic outcomes.

Related Standards

  • EN ISO 9001:2008 - Quality management systems - Requirements (referenced)
  • ISO 10002 - Customer satisfaction - Guidelines for complaints handling (referenced)

For contract drafters and service providers, FprEN 16250-1 offers a structured framework to define, measure and manage the quality and acceptance of street cleaning and municipal waste services while promoting sustainability and pollution prevention.

Frequently Asked Questions

FprEN 16250-1 is a draft published by the European Committee for Standardization (CEN). Its full title is "Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements". This standard covers: This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention. When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers. This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.

This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention. When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers. This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.

FprEN 16250-1 is classified under the following ICS (International Classification for Standards) categories: 03.080.01 - Services in general; 13.030.40 - Installations and equipment for waste disposal and treatment. The ICS classification helps identify the subject area and facilitates finding related standards.

You can purchase FprEN 16250-1 directly from iTeh Standards. The document is available in PDF format and is delivered instantly after payment. Add the standard to your cart and complete the secure checkout process. iTeh Standards is an authorized distributor of CEN standards.

Standards Content (Sample)


2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine AnforderungenNiveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences généralesLevels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements13.030.40Naprave in oprema za odstranjevanje in obdelavo odpadkovInstallations and equipment for waste disposal and treatment03.080.01Storitve na splošnoServices in generalICS:Ta slovenski standard je istoveten z:FprEN 16250-1kSIST FprEN 16250-1:2014en,fr,de01-november-2014kSIST FprEN 16250-1:2014SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
FINAL DRAFT
August 2014 ICS 03.080.01; 13.030.40 English Version
Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements
Niveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences générales
Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine Anforderungen This draft European Standard is submitted to CEN members for second unique acceptance procedure. It has been drawn up by the Technical Committee CEN/TC 183.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2014 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. FprEN 16250-1:2014 EkSIST FprEN 16250-1:2014

Foreword .3 1 Scope .4 2 Normative references .4 3 Terms and definitions .4 4 Compulsory requirements .7 4.1 Compulsory requirements for service providers .7 4.2 Compulsory requirements for man power management .8 4.3 Compulsory requirements of insurances .9 4.4 General requirements for the service provider and its eventual subcontractors .9 5 Recommended requirements . 10 5.1 General . 10 5.2 Quality and environmental management systems . 10 5.3 Quality management and control systems . 10 5.4 Customer satisfaction management . 11 5.5 Service chart adoption . 11 5.6 Customers complaints management . 11 5.7 Company operation chart . 12 5.8 Operational Log . 12 5.9 Planned maintenance program . 13 5.10 Constant performance control by the service provider during the fulfilment of the service . 13 6 Contents of the contract . 14 6.1 General . 14 6.2 Description of the subject of the contract and parameters defining the services . 14 6.3 Service account . 15 6.4 Conditions and methods for the price adjustment . 15 6.4.1 General . 15 6.4.2 Price adjustment because of the inflation rate . 15 6.4.3 Price adjustment because of quantitative growth of the services . 16 6.4.4 Price adjustment because of qualitative growth of the services . 16 6.5 Service provider and Administration duties . 17 6.6 Methods to survey and measure the services parameters . 18 6.7 Ways to survey and challenge contract deviations and defaults . 18 6.8 Methods of technical and economical evaluation of the contract deviations and defaults . 19 6.9 Sanctions application for contract deviations and defaults and consequent duties for the service provider . 20 7 Methods to survey the possession and/or the adoption of compulsory and recommended requirements . 21 Annex A (informative)
Check list of the Service provider and of the Service provider manpower requirements . 23 Bibliography . 28
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