kSIST FprEN 16250-1:2014
(Main)Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements
Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements
This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention.
When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers.
This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.
Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine Anforderungen
Dieses Dokument führt allgemeine Anforderungen zur Festlegung von Kriterien zur Leistungsbewertung von Dienst¬leistungen in der Straßenreinigung und der Abfallwirtschaft auf. Allgemeine Anforderungen zur Berücksichtigung, Ausarbeitung und Durchführung von Dienstleistungsverträgen werden hinsichtlich eines qualitativ und quantitativ hochwertigen Ergebnisses beschrieben. Weiterhin werden Festlegungen zur Untersuchung des Leistungs¬ver¬mögens sowie klärende Übereinkünfte bei Abweichungen, wirtschaftlichen Optimierungen, sowie Festlegungen zur nachhaltigen und umweltfreundlichen Auftragsbearbeitung beschrieben.
Diese Norm kann auch angewandt werden, wenn der Auftraggeber keine öffentliche Behörde sondern ein Privat¬kunde ist, der Dienstleistungen in der Straßenreinigung und/oder der Abfallwirtschaft direkt vom Leistungsanbieter erwirbt; in diesem Fall umfasst der Begriff „Behörde" auch diese Privatkunden.
Dieses Dokument ist für Behörden und andere Körperschaften (Akteure) gedacht, die sowohl Dienst-leistungen in der Straßenreinigung und/oder der Abfallwirtschaft benötigen, als auch für öffent¬liche und private Abfallwirtschaftsunternehmen, die Dienstleistungen im Bereich Straßenreinigung und/oder Abfall- und Wertstofflogistik anbieten.
Niveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences générales
Le présent document énumère les exigences générales qui visent à définir des niveaux de performance et d’acceptation pour les services de gestion des déchets et de nettoiement des chaussées. Ces exigences sont à prendre en compte pour rédiger et exploiter des contrats de service en vue d’un meilleur résultat en termes de définition et d’examen des performances qualitatives et quantitatives, d’accords compensatoires en cas d’écarts avérés, d’optimisation économique, de prise en compte de l’environnement et de prévention de la pollution.
Lorsque le client n’est pas une administration publique, mais un client privé qui achète les services de gestion des déchets municipaux et/ou de nettoiement des chaussées directement auprès du prestataire de services, la norme est applicable, le cas échéant ; dans ce cas, le terme « Administration » inclut également les clients privés.
Le présent document est destiné aux pouvoirs publics et autres entités (ou acteurs) requérant des services de gestion des déchets et/ou de nettoiement des chaussées, ainsi qu’aux entreprises publiques et privées de gestion des déchets qui proposent ces services et ceux couvrant des activités liées aux déchets et à leur recyclage.
Merila za ugotavljanje zmogljivosti in sprejemljivosti storitev čiščenja ulic in ravnanja z odpadki v mestih - 1. del: Splošne zahteve
General Information
- Status
- Not Published
- Public Enquiry End Date
- 04-Dec-2014
- Technical Committee
- I13 - Imaginarni 13
- Current Stage
- 98 - Abandoned project (Adopted Project)
- Start Date
- 27-Jan-2020
- Due Date
- 01-Feb-2020
- Completion Date
- 27-Jan-2020
Overview
kSIST FprEN 16250-1:2014 is a European standard developed by SIST that sets out the general requirements for defining levels of performance and acceptance for street cleaning and municipal waste management services. The standard is designed to assist in drawing up, operating, and improving service contracts for enhanced quality, measurable results, clear agreements on deviations, economic optimization, environmental sustainability, and pollution prevention. While the standard primarily targets public administrations, it is also applicable to private customers when procuring street cleaning or municipal waste management services.
Adopted by public authorities, private clients, and service providers, this standard ensures consistent, transparent methods for both qualitative and quantitative performance assessment, fostering improvements in urban hygiene and sustainable waste management.
Key Topics
- Performance Criteria: Defines minimum qualitative and quantitative standards for street cleaning and waste management, ensuring services meet agreed-upon benchmarks.
- Service Contracts: Details the structure and contents required in tenders and contracts, including roles, responsibilities, and service specifications.
- Compulsory and Recommended Requirements: Lists mandatory and suggested qualifications for service providers (including technical, legal, insurance, personnel management, and environmental requirements).
- Manpower and Management: Establishes qualifications for operational and management staff, ensuring effective and compliant service delivery.
- Monitoring and Compliance: Presents methods for service assessment, contract deviation management, continuous performance monitoring, and maintaining compliance logs.
- Customer Satisfaction: Encourages the implementation of customer satisfaction monitoring and complaints management systems.
Applications
The standard is applicable to:
- Public and Private Sector Acquisitions: Guidance for municipalities, local councils, and private organizations when contracting street cleaning and waste management services.
- Service Providers: Public and private waste management companies aiming to meet standardized performance metrics and contractual obligations.
- Service Contracts: Development and management of contracts that require clarity on performance levels, deviation handling, and audit trails.
- Quality and Environmental Management: Implementation of robust systems (e.g., based on ISO 9001 and ISO 14001) for ongoing improvement and sustainability.
- Operational Optimization: Ensuring efficient workforce allocation, appropriate documentation (e.g., operation charts, maintenance logs), and proactive performance control.
- Pollution Prevention and Sustainability: Promotes environmentally sustainable practices as part of service provision, contributing to broader urban environmental goals.
By adopting this standard, organizations benefit from reduced disputes, greater transparency, measurable outcomes, and improved environmental impact in urban cleaning and waste management activities.
Related Standards
The following standards are referenced or closely associated with kSIST FprEN 16250-1:2014:
- EN ISO 9001 - Quality management systems - Requirements
- ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
- EN ISO 14001 - Environmental management systems - Requirements
- Directive 2008/98/EC - Waste Framework Directive (European Union legislation on waste management)
- other regional or national regulations governing waste collection, transport, disposal, and environmental protection.
Summary
Implementing kSIST FprEN 16250-1:2014 provides clear, practical guidance for municipalities and service providers aiming for excellence in street cleaning and municipal waste management. Organizations gain improved operational performance, robust contract management, measurable customer satisfaction, and contributions to environmental sustainability, supporting cleaner, safer, and more sustainable urban environments.
Keywords: street cleaning standard, waste management performance, municipal waste contracts, service quality standards, urban cleaning optimization, environmental sustainability, public procurement, SIST standards, performance measurement, service provider requirements, contract management, pollution prevention.
Get Certified
Connect with accredited certification bodies for this standard
CIS Institut d.o.o.
Personal Protective Equipment (PPE) certification body. Notified Body NB-2890 for EU Regulation 2016/425 PPE.
Great Wall Tianjin Quality Assurance Center
Established 1993, first batch to receive national accreditation with IAF recognition.
Hong Kong Quality Assurance Agency (HKQAA)
Hong Kong's leading certification body.
Sponsored listings
Frequently Asked Questions
kSIST FprEN 16250-1:2014 is a draft published by the Slovenian Institute for Standardization (SIST). Its full title is "Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements". This standard covers: This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention. When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers. This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.
This document lists the general requirements to define levels of performance and acceptance for street cleaning and waste management services and to take into account to draw up and to operate service contracts for a better result in terms of qualitative and quantitative performances definition and survey, clearing agreements in case of deviations, economic optimisation, environmental sustainability and pollution prevention. When the client isn’t a public administration but a private customer, purchasing street cleaning and/or municipal waste management services directly from the service provider, the standard is applicable, when appropriate; in this case the term “Administration” includes also these private customers. This document is intended for public authorities and other bodies (or actors) requiring street cleaning and/or waste management services as well as for public and private waste management companies offering services of street cleaning and/or of waste and recycling operations.
kSIST FprEN 16250-1:2014 is classified under the following ICS (International Classification for Standards) categories: 03.080.01 - Services in general; 13.030.40 - Installations and equipment for waste disposal and treatment. The ICS classification helps identify the subject area and facilitates finding related standards.
kSIST FprEN 16250-1:2014 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine AnforderungenNiveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences généralesLevels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements13.030.40Naprave in oprema za odstranjevanje in obdelavo odpadkovInstallations and equipment for waste disposal and treatment03.080.01Storitve na splošnoServices in generalICS:Ta slovenski standard je istoveten z:FprEN 16250-1kSIST FprEN 16250-1:2014en,fr,de01-november-2014kSIST FprEN 16250-1:2014SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
FINAL DRAFT
August 2014 ICS 03.080.01; 13.030.40 English Version
Levels of performance and acceptance for street cleaning and municipal waste management services - Part 1: General requirements
Niveaux de performance et d'acceptation pour les services de gestion des déchets municipaux et de nettoiement des chaussées - Partie 1: Exigences générales
Festlegung von Kriterien zur Leistungsbewertung von Dienstleistungen in der Straßenreinigung und Abfall- und Wertstofflogistik - Teil 1: Allgemeine Anforderungen This draft European Standard is submitted to CEN members for second unique acceptance procedure. It has been drawn up by the Technical Committee CEN/TC 183.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2014 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. FprEN 16250-1:2014 EkSIST FprEN 16250-1:2014
Foreword .3 1 Scope .4 2 Normative references .4 3 Terms and definitions .4 4 Compulsory requirements .7 4.1 Compulsory requirements for service providers .7 4.2 Compulsory requirements for man power management .8 4.3 Compulsory requirements of insurances .9 4.4 General requirements for the service provider and its eventual subcontractors .9 5 Recommended requirements . 10 5.1 General . 10 5.2 Quality and environmental management systems . 10 5.3 Quality management and control systems . 10 5.4 Customer satisfaction management . 11 5.5 Service chart adoption . 11 5.6 Customers complaints management . 11 5.7 Company operation chart . 12 5.8 Operational Log . 12 5.9 Planned maintenance program . 13 5.10 Constant performance control by the service provider during the fulfilment of the service . 13 6 Contents of the contract . 14 6.1 General . 14 6.2 Description of the subject of the contract and parameters defining the services . 14 6.3 Service account . 15 6.4 Conditions and methods for the price adjustment . 15 6.4.1 General . 15 6.4.2 Price adjustment because of the inflation rate . 15 6.4.3 Price adjustment because of quantitative growth of the services . 16 6.4.4 Price adjustment because of qualitative growth of the services . 16 6.5 Service provider and Administration duties . 17 6.6 Methods to survey and measure the services parameters . 18 6.7 Ways to survey and challenge contract deviations and defaults . 18 6.8 Methods of technical and economical evaluation of the contract deviations and defaults . 19 6.9 Sanctions application for contract deviations and defaults and consequent duties for the service provider . 20 7 Methods to survey the possession and/or the adoption of compulsory and recommended requirements . 21 Annex A (informative)
Check list of the Service provider and of the Service provider manpower requirements . 23 Bibliography . 28
...