EN 9104-002:2008

SLOVENSKI STANDARD
01-november-2008
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Aerospace series - Quality management systems - Part 002: Requirements for Oversight
of Aerospace Quality Management System Certification/Registrations Programs
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Teil 002: Anforderungen an
Überwachung/Kontrolle von Zertifizierungsverfahren für Qualitätsmanagementsysteme
der Luft- und Raumfahrt
Série aérospatiale - Systèmes de management de la qualité - Partie 002 : Exigences
relatives à la supervision des processus de certification des Systèmes de Management
de la qualité dans le domaine aérospatial
Ta slovenski standard je istoveten z: EN 9104-002:2008
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 9104-002
NORME EUROPÉENNE
EUROPÄISCHE NORM
August 2008
ICS
English Version
Aerospace series - Quality management systems - Part 002:
Requirements for Oversight of Aerospace Quality Management
System Certification/Registrations Programs
Série aérospatiale - Systèmes de management de la Luft- und Raumfahrt - Qualitätsmanagementsysteme - Teil
qualité - Partie 002 : Exigences relatives à la supervision 002: Anforderungen an Überwachung/Kontrolle von
des processus de certification des Systèmes de Zertifizierungsverfahren für Qualitätsmanagementsysteme
Management de la qualité dans le domaine aérospatial der Luft- und Raumfahrt
This European Standard was approved by CEN on 1 May 2008.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
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EUROPÄISCHES KOMITEE FÜR NORMUNG
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© 2008 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9104-002:2008: E
worldwide for CEN national Members.

Contents Page
Foreword.3
Introduction .4
1 Scope .5
2 Normative references .5
3 Terms and definitions .6
4 General.8
5 Requirements for participating international aerospace quality group member companies.9
6 Requirements for international aerospace quality group other party management team.10
7 Requirements for the sector management structure.13
8 Requirements for international aerospace quality group member shared oversight .15
9 Roles and responsibilities .17
10 Confidentiality and conflict of interest .19
11 Complaint resolution process .20
12 Records.20
13 Notes .20
Annex A (normative) International aerospace quality group (IAQG) industry controlled other party
(ICOP) sector management structure diagram and process model.21
Annex B (normative) On-line aerospace supplier information system (OASIS) management
assessment check sheet.23
Annex C (normative) Sector management structure (SMS) assessment check sheet .25
Annex D (normative) Certification body management committee (CBMC) assessment check
sheet.27
Annex E (normative) Accreditation body (AB) office assessment check sheet.30
Annex F (normative) Certification body (CB) office assessment check sheet.32
Annex G (normative) Accreditation body (AB) / certification body (CB) witness assessment
check sheet .35
Annex H (normative) Auditor authentication body (AAB) / training provider approval body (TPAB)
office assessment check sheet.38
Annex I (normative) Industry Controlled Other Party (ICOP) declaration form for other party (OP)
assessors conducting EN 9104 oversight .40
Annex J (normative) Oversight nonconformity record .41
Annex K (normative) Oversight assessment summary report.43
Bibliography .44

Foreword
This document (EN 9104-002:2008) has been prepared by the Aerospace and Defence Industries Association
of Europe - Standardization (ASD-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of ASD,
prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by February 2009, and conflicting national standards shall be withdrawn
at the latest by February 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Introduction
This document is written to define a robust shared oversight process to ensure conformance to established
aerospace industry 9100-series accreditation/certification requirements.
In December 1998, the Aerospace Industry established the International Aerospace Quality Group (IAQG)
with the purpose of achieving significant improvements in quality and reductions in cost throughout the value
stream.
This document details the operating processes of the IAQG Other Party Management Team (OPMT) that
monitors and reviews the Aerospace Supplier Quality System Accreditation/Certification Schemes of each
Sector Management Structure (SMS).
This document provides requirements for a shared oversight process based on:
 the establishment of oversight committees at the international and global sector levels;
 use of joint team assessments;
 the use of qualified and approved IAQG member Other Party (OP) assessors;
 the use of common assessment tools;
 the reporting of oversight results.
This document addresses the following issues:
a) Establishment of standard oversight processes in all three global sectors (Europe, Asia Pacific and the
Americas). The management of these global sector schemes is referred to as SMS.
b) Oversight of SMS, Certification Body Management Committees (CBMCs), Accreditation Bodies (ABs),
Certification Bodies (CBs), Auditor Authentication Bodies (AABs), Training Provider Approval Bodies
(TPABs) and training providers.
1 Scope
1.1 General
These requirements are applicable to IAQG global sectors when utilizing Aerospace Industry Controlled Other
Party (ICOP) schemes for the assessment and certification of supplier quality systems in accordance with the
requirements contained in EN 9104.
IAQG member companies have committed to perform sufficient oversight of the Aerospace
accreditation/certification assessment processes in order to ensure conformance to established requirements
contained in EN 9104.
NOTE The IAQG OPMT oversight structure is depicted graphically in Annex A.
1.2 Purpose
The purpose of this standard is to document the process for oversight of the 9100-series certification of
Aerospace Quality Management Systems (AQMS) program. This process shall be implemented by
participating IAQG member companies, ABs, CBs, AABs, TPABs and training providers to ensure consistent
conformance with the requirements of EN 9104.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 9100, Aerospace series — Quality management systems — Requirements (based on ISO 9001:2000) and
Quality systems — Model for quality assurance in design, development, production, installation and servicing
1)
(based on ISO 9001:1994)
EN 9104:2006, Aerospace series — Quality management systems — Requirements for Aerospace Quality
1)
Management System Certification/Registrations Programs
EN 9104-003, Aerospace series — Quality management systems — Part 003: Requirements for Aerospace
1) 2)
Quality Management System (AQMS) Auditor Training and Qualification
EN 9110, Aerospace series — Quality systems — Model for quality assurance applicable to maintenance
1)
organizations
EN 9120, Aerospace series — Quality management systems — Requirements for stockist distributors (based
1)
on ISO 9001:2000)
EN ISO 9000, Quality management systems — Fundamentals and vocabulary (ISO 9000:2005)
EN ISO 9001, Quality management systems — Requirements (ISO 9001:2000)
EN ISO/IEC 17011:2004, Conformity assessment — General requirements for accreditation bodies
accrediting conformity assessment bodies (ISO/IEC 17011:2004)

1) Or the corresponding AAQG standards (e.g. AS, ARP, etc.) or APAQG (e.g. JISQ, SJAC, HB, etc.)
2) In preparation at the date of publication of this standard.
EN ISO/IEC 17021, Conformity assessment — Requirements for bodies providing audit and certification of
management systems (ISO/IEC 17021:2006)
EN ISO/IEC 17024:2003, Conformity assessment — General requirements for bodies operating certification of
persons (ISO/IEC 17024:2003)
EN ISO 19011:2002, Guidelines for quality and/or environmental management systems auditing (ISO
19011:2002)
IAF, Guidance on the Application of ISO/IEC Guide 61:1996
IAF, Guidance on the Application of ISO/IEC Guide 62:1996
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
accreditation body (AB)
body recognized by an IAQG sector that has the primary responsibility for the accreditation of CBs to issue
certifications/registrations to AQMS standards
3.2
aerospace
business of design, manufacture, maintenance, distribution, and support of aviation vehicles and engines,
accessories and component parts, all ancillary and allied businesses including aerospace vehicle operations
This also includes Space and Defence.
3.3
3)
aerospace experience auditor (AEA)
auditor that has met the requirements set forth in EN 9104 and EN 9104-003
3.4
auditor authentication body (AAB)
body recognized by an IAQG sector that has the primary responsibility for certifying or approving persons (e.g.
auditors) against specific requirements
3.5
other party (OP) assessor
...