EN 9104-002:2016

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.URJUDPLFHUWLILFLUDQMDAerospace series - Quality management systems - Part 002: Requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs49.020Letala in vesoljska vozila na splošnoAircraft and space vehicles in general03.120.10Vodenje in zagotavljanje kakovostiQuality management and quality assurance03.100.70Sistemi vodenjaManagement systemsICS:Ta slovenski standard je istoveten z:EN 9104-002:2016SIST EN 9104-002:2016en,fr,de01-september-2016SIST EN 9104-002:2016SLOVENSKI
STANDARDSIST EN 9104-002:20081DGRPHãþD

EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 9104-002
June
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r uä s t rä s râ
v {ä r t r Supersedes EN
{ s r væ r r tã t r r zEnglish Version
Aerospace series æ Quality management systems æ Part
r r tã Requirements for Oversight of Aerospace Quality Série aérospatiale æ Systèmes de management de la qualité æ Partie
r r tã Exigences relatives à la supervision des processus de certification des Systèmes de Management de la qualité dans le domaine aérospatial
Luftæ und Raumfahrt æ Qualitätsmanagementsysteme æ von Zertifizierungsverfahren für Qualitätsmanagementsysteme der Luftæ und RaumfahrtThis European Standard was approved by CEN on
s y December
t r s wä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey andUnited Kingdomä
EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels
t r s x CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
{ s r væ r r tã t r s x ESIST EN 9104-002:2016

Appendices Page Appendix A
EN 9104-002 FORMS . 28 Appendix B
ACRONYM LOG . 91 Appendix C
INDUSTRY CONTROLLED OTHER PARTY (ICOP) PROCESS MODEL . 93
Tables Page Table 1 — Oversight assessment frequency summary . 17 Table 2 — Complaint resolution escalation examples . 26
EN 9104-001 – Requirements for Aviation, Space, and Defence Quality Management System Certification Programs;
EN 9104-002 – Requirements for Oversight of Aerospace Quality Management System Registration/Certification Programs; and
EN 9104-003 – Requirements for Aerospace Auditor Competency and Training Courses. This document is written to define a robust shared oversight process to ensure conformance to established aviation, space, and defence industry EN 9100-series accreditation/certification requirements. The purpose of this revision is to align with the respective EN 9104-001 and EN 9104-003 standards and incorporate lessons learned from past oversight activities. SIST EN 9104-002:2016

use of joint team assessments;
use of qualified and approved IAQG member Other Party (OP) assessors;
use of common assessment tools; and • reporting of oversight results. This document addresses the following activities: a) Establishment of standard oversight processes in all three global sectors (i.e., Europe, Asia Pacific, and the Americas). The management of these global sector schemes is referred to as SMS. b) Oversight of SMS, Certification Body Management Committees (CBMCs), Accreditation Bodies (ABs), Certification Bodies (CBs), Auditor Authentication Bodies (AABs), Training Provider Approval Bodies (TPABs), and training classes. SIST EN 9104-002:2016

ISO 9000:2005, Quality management systems — Fundamentals and vocabulary ISO/IEC 17000:2004, Conformity assessment — Vocabulary and general principles ISO/IEC 17011:2004, Conformity assessment — General requirements for accreditation bodies accrediting conformity assessment bodies
1) As developed under the auspice of the IAQG and published by various standards bodies [e.g., AeroSpace and Defence Industries Association – Standardization (ASD-STAN), SAE International, European Committee for Standardization (CEN), Japanese Standards Association (JSA)/Society of Japanese Aerospace Companies (SJAC), Brazilian Association for Technical Norms (ABNT)]. SIST EN 9104-002:2016

ISO 19011:2011, Guidelines for auditing management systems IAF ID 4:2012, IAF Informative Document — Market Surveillance Visits to Certified Organizations IAF MD 1:2007, IAF Mandatory Document for the Certification of Multiple Sites Based on Sampling IAF MD 2:2007, IAF Mandatory Document for the Transfer of Accredited Certification of Management Systems IAF MD 3:2008, IAF Mandatory Document for Advanced Surveillance and Recertification Procedures IAF MD 4:2008, IAF Mandatory Document for the Use of Computer Assisted Auditing Techniques (“CAAT”) for Accredited Certification of Management Systems IAF MD 5:2009, IAF Mandatory Document for Duration of QMS and EMS Audits IAF MD 10:2013, IAF Mandatory Document for Assessment of Certification Body Management of Competence in Accordance with ISO/IEC 17021:2011 IAF MD 11:2013, IAF Mandatory Document for the Application of ISO/IEC 17021 for Audits of Integrated Management Systems 3 Terms and definitions Definitions for general terms can be found in ISO 9000, ISO/IEC 17000, ISO 19011, EN 9104-001, and the IAQG International Dictionary (located on the IAQG website). An acronym log for this document is presented in Appendix B. For the purpose of this standard, the following definitions apply: 3.1 aerospace the business of design, manufacture, maintenance, distribution, or support of aviation, space, and defence vehicles or engines, accessories, or component parts; and all ancillary and allied businesses, including vehicle maintenance and parts distribution operations 3.2 appeal request by the provider of the object of conformity assessment to the conformity assessment body or AB for reconsideration by that body of a decision it has made relating to that object (see ISO/IEC 17000). An appeal can be lodged by any entity within the ICOP scheme. 3.3 assessment a systematic process to assess the competence of an AB or a conformity assessment body (e.g., AB, CB, AAB, TPAB), based on the assessment criteria (see ISO/IEC 17011) 3.4 audit a systematic, independent, and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which audit criteria are fulfilled SIST EN 9104-002:2016
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