EN 16072:2015
(Main)Intelligent transport systems - ESafety - Pan-European eCall operating requirements
Intelligent transport systems - ESafety - Pan-European eCall operating requirements
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident.
This European Standard specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services may also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this European Standard.
The communications protocols and methods for the transmission of the eCall message are not specified in this European Standard.
This European Standard specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722.
This European Standard does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).Conformance
Intelligente Transportsysteme - ESicherheit - Paneuropäische Notruf-Betriebsanforderungen
Das Ziel der Implementierung des gesamteuropäischen bordeigenen Notrufsystems (eCall) besteht darin, die Benachrichtigung über den Eintritt eines Verkehrsunfallereignisses europaweit mit denselben technischen Normen und denselben Dienstgütezielen durch Nutzung eines Mobilfunknetzes (en: Public Land Mobile Network, PLMN) (wie z. B. GSM oder UMTS), welches die europäische zuvor zugeordnete Notzieladresse (siehe „Normative Verweisungen“) unterstützt, zu automatisieren. Zusätzlich soll ein Hilfsmittel für die manuelle Auslösung der Benachrichtigung über den Eintritt eines Notfalls zur Verfügung gestellt werden.
Diese Europäische Norm legt die allgemeinen Betriebsanforderungen und intrinsischen Verfahren für fahrzeuginterne Notruf(eCall)-Dienste mit dem Ziel fest, im Falle eines Unfalls oder eines sonstigen Notfalls über eine eCall-Kommunikationssitzung einen Notruf vom Fahrzeug an eine Notrufzentrale (PSAP) zu übermitteln und eine Sprachverbindung zwischen der fahrzeugseitigen Ausrüstung und der PSAP herzustellen.
Von Dritten bereitgestellte, private fahrzeuginterne Dienste zur Unterstützung in Notfällen können eine ähnliche eCall-Funktion auch mit anderen Mitteln zur Verfügung stellen. Derartige Dienste sind in EN 16102 festgelegt und nicht Gegenstand des vorliegenden Dokuments.
Die Kommunikationsprotokolle und die Verfahren für die Übertragung der eCall-Nachricht sind in der vorliegenden Norm nicht festgelegt.
Diese Europäische Norm legt die Betriebsanforderungen für eCall-Dienste fest. Ein wichtiger Bestandteil des eCall-Dienstes ist der „Minimale Datensatz“ (en: Minimum Set of Data, MSD). In der vorliegenden Europäischen Norm sind die Betriebsanforderungen für den MSD, nicht aber seine Form und sein Dateninhalt festgelegt. Ein gemeinsamer Europäischer MSD ist in EN 15722 festgelegt.
Diese Europäische Norm legt nicht fest, ob eCall in Geräten integriert ist oder mit anderen Mitteln zur Verfügung gestellt wird (z. B. bei Nachrüstgeräten).
Prüf- und Konformitätsanforderungen sind in Abschnitt 11 beschrieben. Konformitätsprüfverfahren werden in einem gesonderten Dokument (CEN/TS 16454) festgelegt und sind nicht Gegenstand der vorliegenden Europäischen Norm. CEN/TS 16454 liegt derzeit zur Abstimmung vor, um den Status von EN 16454 zu erhalten.
Systèmes de transport intelligents - ESafety - Exigences opérationnelles du service eCall paneuropéen
L'implémentation du système embarqué d'appel d'urgence paneuropéen (eCall) a pour objectif d'automatiser la notification d'un accident routier, quel que soit le lieu de cet accident en Europe, avec les mêmes critères techniques et les mêmes objectifs de qualité de service en utilisant un réseau mobile terrestre public appelé PLMN (GSM et UMTS, par exemple) qui prend en charge l'adresse européenne pré-affectée de destination des appels d'urgence (voir références normatives), et de fournir un moyen de déclenchement manuel de la notification d'un incident.
La présente Norme Européenne définit les exigences générales de fonctionnement et les procédures inhérentes aux services d'appel d'urgence embarqués (eCall) afin de transmettre un message d'urgence d'un véhicule à un "centre de réception des appels d'urgence" (PSAP) en cas d'accident ou d'urgence, par le biais d'une session de communication d'appel d'urgence et d'établir un appel vocal entre l'équipement à bord du véhicule et le PSAP
Les services d’urgence embarqués de fournisseurs privés peuvent également exercer une fonction d'appel d'urgence similaire par d’autres moyens. Les dispositions applicables à ces types de services sont définies dans la norme EN 16102 et ne relèvent pas du domaine d’application de la présente norme.
La présente Norme européenne ne spécifie ni les protocoles de communication ni les méthodes de transmission du message eCall.
La présente Norme européenne détermine les exigences de fonctionnement d’un service eCall. Une part importante du service eCall est constituée par l'"ensemble minimal de données" (MSD). Les exigences de fonctionnement d'un MSD sont déterminées dans la présente Norme européenne, mais la forme et le contenu des données du MSD n'y sont pas définis. Un MSD européen commun est déterminé dans la norme EN 15722.
La présente Norme européenne ne spécifie pas si l'eCall est fourni à l'aide d'un équipement intégré ou d'autres moyens (par exemple en cas d'équipement de seconde monte). Conformité
Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega elektronskega klica v sili
Cilj uvedbe vseevropskega sistema za klic v sili v vozilih (elektronski klic v sili) je avtomatizirati obveščanje ob prometni nesreči, kjer koli v Evropi, z enakimi tehničnimi standardi in enakimi cilji glede kakovosti storitev z uporabo »javnih kopenskih mobilnih omrežij« (PLMN) (kot sta GSM in UMTS), ki podpirajo evropske vnaprej dodeljene ciljne naslove za nujne primere (glej normativne sklice), ter zagotoviti način za ročno pošiljanje obvestila ob prometni nesreči.
Ta evropski standard določa splošne operativne zahteve in notranje postopke za storitve elektronskih klicev v sili iz vozila za prenos sporočila klica v sili od vozila do »odzivne točke javne varnosti« (PSAP), če pride do trka ali nujnega primera, prek komunikacijske seje v okviru elektronskega klica v sili, in za vzpostavitev glasovnega kanala med opremo v vozilu in PSAP.
Tudi zasebne podporne storitve tretjih strani za nujne primere v vozilih lahko zagotovijo podobno funkcijo elektronskega klica v sili na druge načine. Zagotavljanje takih storitev je opredeljeno v standardu EN 16102 in je zunaj področja uporabe tega evropskega standarda.
Komunikacijski protokoli in metode za prenos sporočila elektronskega klica v sili niso opredeljeni v tem evropskem standardu.
Ta evropski standard določa zahteve za delovanje storitve elektronskega klica v sili. Pomemben del storitve elektronskega klica v sili je minimalni nabor podatkov. Zahteve za delovanje za minimalni nabor podatkov so določene v tem evropskem standardu, vendar pa oblika in vsebina podatkov minimalnega nabora podatkov nista opredeljeni v standardu. V standardu EN 15722 je opredeljen skupen evropski minimalni nabor podatkov.
Ta evropski standard ne določa, ali se elektronski klic v sili zagotavlja z uporabo vgrajene opreme ali na druge načine (na primer v primeru opreme za naknadno vgradnjo). Skladnost
Zahteve glede preskusa in skladnosti so opisane v točki 11. Postopki za skladnost so določeni v ločenem dokumentu (CEN/TS 16454) in so zunaj področja uporabe tega evropskega standarda. CEN/TS 16454 je v postopku glasovanja o nadgradnji na status standarda EN 16454.
General Information
- Status
- Withdrawn
- Publication Date
- 21-Apr-2015
- Withdrawal Date
- 13-Apr-2025
- Technical Committee
- CEN/TC 278 - Road transport and traffic telematics
- Drafting Committee
- CEN/TC 278/WG 15 - eSafety
- Current Stage
- 9960 - Withdrawal effective - Withdrawal
- Start Date
- 21-Sep-2022
- Completion Date
- 14-Apr-2025
Relations
- Replaces
EN 16072:2011 - Intelligent transport systems - eSafety - Pan-European eCall operating requirements - Effective Date
- 16-Apr-2014
- Replaced By
EN 16072:2022 - Intelligent transport systems - ESafety - Pan-European eCall operating requirements - Effective Date
- 28-Sep-2022
Frequently Asked Questions
EN 16072:2015 is a standard published by the European Committee for Standardization (CEN). Its full title is "Intelligent transport systems - ESafety - Pan-European eCall operating requirements". This standard covers: The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident. This European Standard specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP. Private third party in-vehicle emergency supporting services may also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this European Standard. The communications protocols and methods for the transmission of the eCall message are not specified in this European Standard. This European Standard specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722. This European Standard does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).Conformance
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident. This European Standard specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP. Private third party in-vehicle emergency supporting services may also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this European Standard. The communications protocols and methods for the transmission of the eCall message are not specified in this European Standard. This European Standard specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722. This European Standard does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).Conformance
EN 16072:2015 is classified under the following ICS (International Classification for Standards) categories: 03.220.20 - Road transport; 13.200 - Accident and disaster control; 35.240.60 - IT applications in transport; 43.040.15 - Car informatics. On board computer systems. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 16072:2015 has the following relationships with other standards: It is inter standard links to EN 16072:2011, EN 16072:2022. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
EN 16072:2015 is associated with the following European legislation: EU Directives/Regulations: 2010/40/EU. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
EN 16072:2015 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega elektronskega klica v siliIntelligente Transportsysteme - ESicherheit - Paneuropäische Notruf-BetriebsanforderungenSystèmes de transport intelligents - ESafety - Exigences opérationnelles du service eCall paneuropéenIntelligent transport systems - ESafety - Pan-European eCall operating requirements43.040.15Car informatics. On board computer systems35.240.60Uporabniške rešitve IT v transportu in trgoviniIT applications in transport and trade13.200NDWDVWURIAccident and disaster controlICS:Ta slovenski standard je istoveten z:EN 16072:2015SIST EN 16072:2015en,fr,de01-september-2015SIST EN 16072:2015SLOVENSKI
STANDARDSIST EN 16072:20111DGRPHãþD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16072
April 2015 ICS 35.240.60; 43.040.15 Supersedes EN 16072:2011English Version
Intelligent transport systems - ESafety - Pan-European eCall operating requirements
Systèmes de transport intelligents - ESafety - Exigences opérationnelles du service eCall paneuropéen
Intelligente Transportsysteme - ESicherheit - Paneuropäische Notruf-Betriebsanforderungen This European Standard was approved by CEN on 1 February 2015.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2015 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16072:2015 ESIST EN 16072:2015
‘Coverage’ has been replaced by ‘service area’ in 7.13.2; — A paragraph has been removed from 7.13.3; — The term USIM is now used consistently, and the term SIM is no longer used (for consistency with the ETSI eCall NAD standards deliverables); — As later instantiations of eCall may use E_UTRAN or other communications technologies, references to ETSI standards are now made specific that they are in respect of GSM/UMTS instantiation; — A clause (8.3) has been moved from EN 16062 re the role of USIM in managing false generation of eCalls); — A clause (8.3) has been moved from EN 16062 re End of life management of IMEI; — References/cross references have been updated; — IVS has been changed to “IVS responsible for the eCall system” throughout; — IVS redial (7.17.2) and PSAP call-back (7.17.3) have been reorganized and some content moved from one section to the other and the text clarified; — Data storage. A reminder that data retention ‘shall respect European data protection regulations’ has been added to 7.17.4. According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16072:2015
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights other than those identified above. CEN shall not be held responsible for identifying any or all such patent rights. SIST EN 16072:2015
[SOURCE: ETSI/TS 122 003] 3.2 E112 emergency communications service using the single European emergency call number, 112, which is enhanced with location information of the calling user 3.3 association data concept; structural relationship 3.4 cellular network wireless communications network consisting of multiple adjacent access points (cells) with the capability of homogeneous transfer of a communications session instance to an adjacent cell without significant interruption to the session 3.5 data representations of static or dynamic objects in a formalized manner suitable for communication, interpretation, or processing by humans or by machines 3.6 data concept any of a group of data structures (i.e., object class, property, value domain, data elements, message, interface dialogue, association) referring to abstractions or things in the natural world that can be identified with explicit boundaries and meaning and whose properties and behaviour all follow the same rules 3.7 data element single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity) class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to be indivisible in a particular context 3.8 eCall emergency call generated either automatically via activation of in-vehicle sensors or manually by the vehicle occupants; when activated it provides notification and relevant location information to the most appropriate Public Safety Answering Point, by means of mobile wireless communications networks, carries a defined standardized Minimum Set of Data notifying that there has been an incident that requires response from the SIST EN 16072:2015
This action is typically initiated by turning the ignition key to an ‘off’ position, or other method as specified by the vehicle manufacturer. Related systems may take a few seconds to shut down before ‘ignition –off’ is achieved. 3.20 in-vehicle equipment within the context of this European Standard ‘in-vehicle equipment’ refers only to ‘in-vehicle equipment’ for the purposes of eCall (eCall in-vehicle equipment), sometimes referred to as eCall in-vehicle system or IVS, and does not refer to any other in-vehicle equipment provided for purposes other than eCall; see eCall in-vehicle system 3.21 in-vehicle equipment provider provider of eCall in-vehicle equipment which is given access to the relevant Minimum Set of Data by the vehicle manufacturer, or which is providing the relevant Minimum Set of Data in order to effect the eCall service Note 1 to entry: The in-vehicle equipment provider can be the vehicle manufacturer or the provider of aftermarket equipment. 3.22 in-vehicle system see eCall in-vehicle system; in-vehicle equipment together with the means to trigger, manage and effect the eCall transaction 3.23 Minimum Set of Data (MSD) standardized data concept comprising data elements of relevant vehicle generated data essential for the performance of the eCall service 3.24 mobile telecommunication network operator (MNO) provider of a mobile wireless communications network that supports TS12 emergency services [SOURCE: ETSI/TS 122 003] 3.25 mobile wireless communications network wireless communications network with homogeneous handover between network access points 3.26 most appropriate PSAP PSAP defined beforehand by the responsible authorities (Member State) to cover emergency calls from a certain area or for emergency calls of a certain type Note 1 to entry: See also PSAP. Note 2 to entry: A number of different instantiations of PSAP service are supported within this European Standard. A PSAP can be a Public Authority or a private service provider operating under the control of a Public Authority. 3.27 network access device (NAD) device providing communications to a mobile wireless communications network with homogeneous handover between network access points SIST EN 16072:2015
[SOURCE: EN 15722:2015] 3.34 service provider physical and functional component responsible for providing telematics based services to its subscribers 3.35 Teleservice Teleservices supported by a PLMN that supports Teleservice 12 are described by a number of attributes which are intended to be largely independent. They are grouped into three categories: - High layer attributes. - Low layer attributes (describing the Bearer capabilities which support the Teleservice). - Information transfer attributes. - Access attributes. - General attributes; examples include including fax-on-demand, voice mail computer telephone integration and emergency services support; in the case of GSM/UMTS circuit switched networks circuit switched networks [SOURCE: ETSI/TS 122 003]
[SOURCE: ETSI/TS 100 905] SIST EN 16072:2015
Figure 1 — eCall system overview (SOURCE: European Commission) 6.1.5 eCall operation sequence The MNO system shall treat the eCall as any other emergency call (in the case of GSM/UMTS circuit switched networks circuit switched networks, a ‘TS12’ call), and shall include caller line identification and caller location information. NOTE 1 This caller line identification and caller location information is obtained from the network and is in addition to the vehicle calculation of location that is included in the MSD. The generic eCall functional operational sequence is as follows: a) the eCall generator initiates the eCall by sensors triggered and/or manually, sends the in-vehicle triggered eCall to a PSAP. The eCall consists of two elements: 1) the Minimum Set of Data (MSD), and 2) a voice (audio) telephone call based on TS12; b) the eCall carried through the wireless communications network, is recognized by the wireless communications network operator (MNO) system as an emergency call (in the case of GSM/UMTS circuit switched networks, a TS12 call). An eCall compliant MNO system shall make use of an eCall flag, (in the case of GSM/UMTS circuit switched networks, as specified in ETSI/TS 124 008 [Release 8 or later]), received in the emergency call set-up message, to differentiate eCalls from other emergency calls. eCall flags may be used to filter and route eCalls to a dedicated destination if required; c) the MNO shall then treat the eCall as any other emergency call (in the case of GSM/UMTS circuit switched networks, a TS12 call); d) the wireless communications network operator (MNO) system shall establish the emergency call (in the case of GSM/UMTS circuit switched networks, a TS12 call) and route the voice call, including the MSD, to the most appropriate PSAP, according to national arrangements; e) the PSAP transmits an acknowledgement to the IVS responsible for the eCall system specifying that the MSD has been properly received. (In the case of GSM/UMTS circuit switched networks, the detail of how this is achieved, and consequent responses, are determined in EN 16062); f) the voice (audio) link is established. SIST EN 16072:2015
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