SIST EN 15696:2009

SLOVENSKI STANDARD
oSIST prEN 15696:2007
01-september-2007
6DPRGHMQRVNODGLãþHQMH=DKWHYH]DVWRULWHYVDPRGHMQHJDVNODGLãþHQMD
Self storage - Specification for self storage services
Selbsteinlagerung - Anforderungen an Selbsteinlagerungsdienstleistungen
Self-stockage - Spécification pour les services de self-stockage
Ta slovenski standard je istoveten z: prEN 15696
ICS:
03.080.30 Storitve za potrošnike Services for consumers
55.220 6KUDQMHYDQMH6NODGLãþHQMH Storing. Warehousing
oSIST prEN 15696:2007 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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EUROPEAN STANDARD
DRAFT
prEN 15696
NORME EUROPÉENNE
EUROPÄISCHE NORM
June 2007
ICS 03.080.30; 55.220

English Version
Self storage - Specification for self storage services
Self-stockage - Spécification pour les services de self- Selbsteinlagerung - Anforderungen an
stockage Selbsteinlagerungsdienstleistungen
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 320.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which
stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language
made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the
same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2007 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 15696:2007: E
worldwide for CEN national Members.

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prEN 15696 :2007 (E)
Contents Page
Foreword. 4
Introduction . 5
1 Scope. 6
2 Terms and Definitions . 6
3 The self storage facility . 7
3.1 Security. 7
3.2 Access. 7
3.3 Health, safety and the environment . 7
3.4 Handling equipment. 8
4 Self storage units . 8
4.1 General construction and condition of units . 8
4.2 Closure of units. 8
4.3 Access to units. 8
5 Response to enquiry.9
5.1 Preliminary information.9
5.2 Assessment of space required. 9
5.3 Reservations. 9
6 Drafting and Completion of the self storage contract. 9
6.1 The self storage contract and Terms and Conditions. 9
6.2 Proof of identity and address . 10
6.3 Customer Goods Insurance Declaration . 10
7 During the contract period. 10
7.1 Move in. 10
7.2 Customer access to unit . 10
7.3 Service provider access to units. 11
7.4 Other authorised access to units. 11
8 Late payment and Lien . 11
9 Unit vacate process - Condition of unit. 11
10 After sales service. 11
10.1 Monitoring. 11
10.2 Response to Feedback. 11
10.3 Resolution of Dispute. 12
11 Insurance. 12
12 Risk management.12
12.1 Prohibited Goods.12
12.2 Anti-terrorism and anti-criminality requirements . 12
12.3 Disaster plan. 12
13 Operations Manual.12
14 Human resources.12
15 Implementation of the standard . 13
15.1 Communication of the standard. 13
15.2 Conducting, controlling and reviewing responsibilities for the standard . 13
15.3 Elimination of sub-standard service. 13
15.4 Corrective Action. 13
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prEN 15696 :2007 (E)
16 Claims of Conformance. 13
Annex A List of Prohibited Goods . 14

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prEN 15696 :2007 (E)
Foreword
This document (prEN 15696:2007) has been prepared by Technical Committee CEN/TC 320
“Transport - Logistics and services”, the secretariat of which is held by DS.
This document is currently submitted to the CEN Enquiry.

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prEN 15696 :2007 (E)
Introduction
This European Standard has been drafted at an early stage in the development of self storage
services in the European Community in order to promote a customer focussed approach to the
commercial provision of customer direct access space for storage purposes, to both businesses and
private individuals.
Given the various implications attaching to the provision of such services, it is recognised that the
applicable legislative framework may be subject to change and it is therefore strongly recommended
that service providers establish a system designed to identify European, national or local legislation
applicable to such facilities and ensure that they are kept abreast of changes as they occur.

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prEN 15696 :2007 (E)
1 Scope
This European Standard specifies requirements for the provision of self storage facilities and related
services, for both personal and business purposes.
2 Terms and Definitions
For the purposes of this document, the following terms and definitions apply.
2.1
self storage
system of storage in which the service provider allocates, under the terms of a self storage contract, a
finite, securable unit for storage to which the customer has the right to exclusive access
2.2
self storage facility
building or other designated area in which self storage is provided
2.3
self storage unit (unit)
individual self-contained, securable, unit of storage space which once occupied is static in a self
storage facility
2.4
hard-standing ground
permanent hard purpose-built surface (e.g. pavement, tarmac or concrete) with good drainage to
enable rainwater to run off with ease
2.5
the natural elements
weather conditions usually prevailing in the vicinity of the self storage facility
2.6
service provider
entity providing the self storage service on a commercial basis
2.7
self storage contract
written agreement between the service provider and the customer by means of which the customer is
allocated the use of one or more self storage units, in accordance with the terms and conditions
agreed
2.8
sound condition
structurally robust, without significant deterioration from the as new condition, clean and free from
contamination that would affect stored items, and capable of protecting stored items from
unauthorised access (other than through forced entry or other illegal means) and deterioration
through exposure to the natural elements
2.9
unit size
approximate area/volume of usable floor space expressed in square/cubic feet or square/cubic metres
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prEN 15696 :2007 (E)
2.10
prohibited goods
goods which shall not be stored in a self storage facility
A list of Prohibited Goods based on their characteristics is at Annex A.
A service provider may add to this list at his discretion.
3 The self storage facility
3.1 Security
The self storage facility shall, as a minimum, be constructed and maintained to provide the following:
 a secure, defined perimeter, which may be the building itself and/or a perimeter fence;
 means of securing entrances/exits;
 control of access and egress, with the aim of preventing unauthorised removal of stored items
other than through forced entry or forced exit or other illegal means;
 monitoring and/or recording of movements through access and exit points. Records shall be
retained for a minimum of 14 days subject only to legislative restriction;
 intruder alarm system automatically triggered and alerting a remote monitoring system and/ or
capable of giving an audible alarm unless the facility is covered by an authorised guard.
3.2 Access
The self storage facility shall, as a minimum, be constructed and maintained to provide the following:
 adequate space for loading/ unloading of goods;
 lift, escalator, rolling staircase, ramp or permanent stairs for access to upper/lower floors and
levels.
3.3 Health, safety and the environment
The self storage facility shall be constructed, maintained and operated in a manner commensurate
with promoting the safety and well-being of the customer, and subject to national and local fire safety
legislation, to provide the following as a minimum:
 a clean, dry environment inside any building of the facility, and hard-standing ground for storage
units and access, externally;
 monitoring of vermin infestation and provision of control measures by a professional;
 facility to maintain privacy for the goods in individual units at least when requested;
 fire protection that includes provision of:
 within any building a fire detection and alarm system capable of triggering an audible
warning and alerting a remote monitoring system;
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