03.080.30 - Services for consumers

This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism. This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation. This document does not apply to thalassotherapy centres, medical spas or wellness spas.

This document specifies guidelines for the implementation of continuous monitoring systems for drinking water quality and operational parameters in drinking water distribution networks. It provides guidance for determining the: — effective number of continuous monitoring stations in the drinking water distribution network; — location of monitoring stations in the drinking water distribution network; — types of operational and drinking water quality parameter measuring devices (MDs) that can be i...view more

This document establishes requirements and guidance for clients working with one or more service provider(s) to carry out the assessment of an individual, a group or an organization for work-related purposes. This document enables the client to base its decisions on sound assessment results. This document specifies the requirements of the client with respect to: a) the needs and rationale for using assessments; b) the conditions under which the assessment will be used; c) the decisions about the...view more

This document establishes requirements and guidance for one or more service provider(s) in working with a client to carry out the assessment of an individual, group or organization for work-related purposes and to deliver quality assessment services. This document addresses the requirements for the service provider with respect to, among other areas: a) the choice, integration, implementation and evaluation of assessment procedures and methods in making recommendations to a client who has an ass...view more

This document establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, which can affect the quality and safety of the services provided. It can be used by all types and sizes of providers operating in different geographic, cultural and social environments. This document does not apply to diving leaders, for whom References [1], [2] and [4] to [9] apply.

This Technical Specification 'Service model for social care alarms', provides a framework and recommendations for the roles and responsibilities of the different actors in the social care alarm service chain.
The following topics are included in this technical specification:
1. Service user perspective: objectives, roles, needs and processes
2. Process description on service chain, including:
- service user experience, instruction and installation, use, service accessibility, response ar...view more

This document specifies requirements for the provision and operation of indirect, temperature-controlled refrigerated delivery services for refrigerated parcels which contain temperature-sensitive goods (including foods) in land transportation. It includes all refrigerated delivery service stages from acceptance (receipt) of a chilled or frozen parcel from the delivery service user to its delivery at the designated destination, including intermediate transfer of the refrigerated parcels between ...view more

This document provides guidelines on alternative drinking water service (ADWS) provision during a crisis. This document addresses: a) ADWS principles and methods; b) ADWS operational planning and implementation. This document is not applicable to: 1) planned water supply interruptions forming part of drinking water utilities' normal operations; NOTE However, many of the principles and methods described can be appropriate in such circumstances. 2) drinking water supplied for the ongoing operation...view more

This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators. Fulfilment of all the requirements se...view more

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

This document establishes minimum requirements for commercial and non-commercial harbours for yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the yachting community. It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing exceptional levels of customer service to meet the user's needs in a time-efficient way. This document does not cover specifics of yards, dry stacks, dry-docking areas, dry stor...view more

This standard specifies hygiene requirements before, during tattooing and tattoo aftercare. It provides guidance for tattooists and their routine interactions with clients and public authorities. It gives guidance for the correct procedures to be used to ensure optimum protection of the client, the tattooist and others in the tattoo workspace.

This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers. This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).

This document specifies hygiene requirements before and during tattooing and for aftercare. It gives guidelines for tattooists and their routine interactions with clients and public authorities. It gives guidelines for the correct procedures to be used to ensure optimum protection of the client, the tattooist and others in the tattoo work area.

This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable practices in recreational diving activities.
The training programme consists of theory and an optional practical part (water session).

This document specifies requirements for service providers with regard to responsible practices for the provision of their services.
This document applies to recreational diving related activities, e.g:
•   scuba diving;
•   snorkelling;
•   free diving (breath hold diving).
Further, this document provides guidance to all stakeholders involved in recreational diving related activities on best practice to minimise negative impact on the aquatic environment and to optimise positive outcomes.
This ...view more

This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable environmental practices in recreational diving activities.
The training programmes consist of theory and an optional practical training segment water session.

This document provides guidance to stormwater management authorities and relevant stakeholders on both structural and non-structural stormwater management approaches. The guidance includes consideration of relevant policies, planning, design criteria and implementation processes for stormwater management, and performance evaluation. This document can be applied to new stormwater systems and to the extension or improvement of existing systems for both fully separated and combined storm and sanita...view more

This document specifies requirements for service providers with regard to responsible practices for the provision of their services.
This document applies, but is not limited, to recreational-diving-related activities, for example:
— scuba diving;
— snorkelling;
— free diving (breath hold diving).
Further, this document provides guidance to all stakeholders involved in recreational-diving-related activities on best practice to minimize negative impact on the aquatic environment and to optim...view more

This document sets out the requirements for the provision of funeral services with respect to education, transport, facilities, advisory services, and care of the deceased for both burial and cremation services.
This document is applicable to all funeral professionals, funeral homes, and funeral-related services at cemeteries and crematoria as well as any other person(s) providing funeral services of any kind.
This document does not apply to product-related technical requirements. Occupational...view more