EN 15696:2008
(Main)Self storage - Specification for self storage services
Self storage - Specification for self storage services
This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes.
Selbsteinlagerung - Anforderungen an Selbsteinlagerungsdienstleistungen
Diese Europäische Norm legt Anforderungen an die Bereitstellung von Selbsteinlagerungseinrichtungen und damit verbundenen Dienstleistungen sowohl für persönliche als auch für geschäftliche Zwecke fest.
Self-stockage - Spécification pour les services de self-stockage
La présente Norme européenne fixe les exigences s’appliquant à la mise à disposition d’espace de
self-stockage et de services associés pour les particuliers et les professionnels.
Samopostrežno skladiščenje - Zahteve za storitev samopostrežnega skladiščenja
General Information
- Status
- Published
- Publication Date
- 11-Nov-2008
- Technical Committee
- CEN/TC 320 - Transport - Logistics and services
- Drafting Committee
- CEN/TC 320/WG 9 - Self Storage Services
- Current Stage
- 9060 - Closure of 2 Year Review Enquiry - Review Enquiry
- Start Date
- 02-Dec-2024
- Completion Date
- 02-Dec-2024
Overview
EN 15696:2008 - Self storage: Specification for self storage services is a European Standard published by CEN that defines minimum requirements for the commercial provision of self storage facilities and related services for both private and business customers. Approved in October 2008 and adopted by CEN members, the standard promotes a customer‑focused, safe and consistent approach to self storage operations across Europe.
Key topics and requirements
The standard sets out technical and operational requirements across the full service lifecycle. Major topics include:
Security
- Secure perimeter and controlled entrances/exits
- Camera monitoring/recording of access points (records retained for minimum 14 days)
- Intruder alarm systems or authorised guards
Access and handling
- Adequate loading/unloading areas, lifts/ramps/stairs where needed
- Sufficient circulation and illuminated access ways for safe handling
- Provision and maintenance of handling equipment
Health, safety and environment
- Clean, dry internal environment and hard‑standing external areas
- Vermin monitoring and professional control measures
- Fire detection, alarm and appropriate extinguishing equipment
- Signage for no‑smoking, prohibited goods and safety instructions
- Measures to reduce environmental impact (lighting, insulation, recycling)
Self storage units
- Units must be in a sound condition, lockable and protect goods from the natural elements and unauthorised access
- Closure mechanisms capable of preventing unauthorised access (except forced entry)
Customer interaction and contracts
- Written self storage contract and clear Terms & Conditions
- Information at enquiry: unit sizes, prices, access hours, prohibited goods (Annex A), insurance requirements
- Proof of identity and address before contract completion
- Policies for move‑in, access rights, service provider access, late payment, lien and unit vacate
Risk management & operations
- Prohibited goods list, anti‑criminality measures, disaster planning
- Operations manual, human resources and processes for implementation, monitoring, complaints and corrective action
- Insurance declarations and customer responsibility to insure goods
Applications and who uses it
EN 15696:2008 is intended for:
- Self storage operators and facility managers to design and run compliant, customer‑oriented sites
- Property developers and architects specifying facilities and access
- Health & safety and security professionals implementing controls and emergency planning
- Insurers and legal advisors assessing liability, contract terms and risk
- Regulators and consumer protection bodies for benchmarking service quality
Adoption of EN 15696 helps ensure consistent service standards, reduces operational risk, improves customer transparency and supports regulatory compliance with national/local fire, health and safety legislation.
Related standards
EN 15696 complements applicable national and local fire, health & safety and building regulations and should be implemented alongside those legal requirements and any nationally adopted versions of the EN text.
Frequently Asked Questions
EN 15696:2008 is a standard published by the European Committee for Standardization (CEN). Its full title is "Self storage - Specification for self storage services". This standard covers: This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes.
This European Standard specifies requirements for the provision of self storage facilities and related services, for both personal and business purposes.
EN 15696:2008 is classified under the following ICS (International Classification for Standards) categories: 03.080.30 - Services for consumers; 55.220 - Storing. Warehousing. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 15696:2008 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.VNODGLãþHQMDSelbsteinlagerung - Anforderungen an SelbsteinlagerungsdienstleistungenSelf-stockage - Spécification pour les services de self-stockageSelf storage - Specification for self storage services55.220Storing. Warehousing03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 15696:2008SIST EN 15696:2009en,fr,de01-januar-2009SIST EN 15696:2009SLOVENSKI
STANDARD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 15696November 2008ICS 03.080.30; 55.220 English VersionSelf storage - Specification for self storage servicesSelf-stockage - Spécification pour les services de self-stockageSelbsteinlagerung - Anforderungen anSelbsteinlagerungsdienstleistungenThis European Standard was approved by CEN on 5 October 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2008 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15696:2008: ESIST EN 15696:2009
List of Prohibited Goods.14 SIST EN 15696:2009
unit individual self-contained, securable, unit of storage space which once occupied is static in a self storage facility 2.4 hard-standing ground permanent hard purpose-built surface (e.g. pavement, tarmac or concrete) with good drainage to enable rainwater to run off with ease 2.5 the natural elements weather conditions usually prevailing in the vicinity of the self storage facility 2.6 service provider entity providing the self storage service on a commercial basis 2.7 self storage contract written agreement between the service provider and the customer by means of which the customer is allocated the use of one or more self storage units, in accordance with the terms and conditions agreed 2.8 sound condition structurally robust, without significant deterioration from the as new condition, clean and free from contamination that would affect stored items, and capable of protecting stored items from unauthorised access (other than through forced entry or other illegal means) and deterioration through exposure to the natural elements 2.9 unit size approximate area/volume of usable floor space expressed in square/cubic metres
NOTE In some countries this is expressed in square/cubic feet. SIST EN 15696:2009
...
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.
Loading comments...