ISO/PAS 5643:2021
(Main)Tourism and related services — Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry
Tourism and related services — Requirements and guidelines to reduce the spread of Covid-19 in the tourism industry
This document establishes requirements and recommendations for tourist organizations to prevent the spread of coronavirus SARS-CoV-2 in order to protect their employees’ health from COVID-19 and to provide safer tourist services and products to tourists and residents. NOTE This document does not address after-work practices of employees. This document applies to the whole tourism value chain, including the following 20 subsectors: accommodation adventure tourism and ecotourism beaches catering services golf services medical and wellness spas MICE tourism museums and heritage sites natural protected areas (NPAs) night leisure scuba diving ski areas theme and leisure parks NOTE This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres. tourist transport tourist guides tourist visits tourist information offices travel agencies unique public spaces yacht harbours and nautical activities Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6. NOTE The term tourist organization applies for all 20 subsectors.
Tourisme et services connexes — Exigences et lignes directrices pour la réduction de la propagation de la Covid-19 dans l'industrie du tourisme
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja bolezni covid-19 v turistični industriji
Ta dokument določa zahteve in priporočila za turistične organizacije v zvezi s preprečevanjem širjenja koronavirusa SARS-CoV-2, da bi zaščitile svoje zaposlene pred okužbo s COVID-19 ter zagotovile varnejše turistične storitve in izdelke za turiste in prebivalce.
OPOMBA 1: Ta dokument ne obravnava aktivnosti zaposlenih po koncu delovnega časa.
Ta dokument se uporablja za celotno turistično vrednostno verigo, vključno z naslednjimi 20 podsektorji:
nastanitve
avanturistični turizem in ekoturizem
plaže
gostinske storitve
storitve golfa
medicinska in wellness zdravilišča
poslovni turizem (MICE)
muzeji in območja kulturne dediščine
naravovarstvena območja (NPA)
nočno razvedrilo
potapljanje z jeklenko
smučišča
tematski in zabaviščni parki
OPOMBA 2: Sem spadajo tudi vodni parki, parki z živalmi (živalski vrt, akvarij, zatočišče za divje živali) in zabaviščni centri za družine.
transport turistov
turistični vodniki
obiski turistov
turistični informacijski centri
potovalne agencije
edinstveni javni prostori
marine in vodne dejavnosti
Od posamezne turistične organizacije se pričakuje upoštevanje samo tistih ukrepov, ki veljajo za storitve, ki jih ponuja, vključno s temeljnimi zahtevami iz točke 4, ustrezno veljavno podtočko v točki 5 ter ustreznimi veljavnimi pomožnimi storitvami in opremo iz točke 6.
OPOMBA 3: Izraz turistična organizacija se uporablja za vseh 20 podsektorjev.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-julij-2024
Turizem in z njim povezane storitve - Zahteve in smernice za zmanjšanje širjenja
bolezni covid-19 v turistični industriji
Tourism and related services - Requirements and guidelines to reduce the spread of
Covid-19 in the tourism industry
Tourisme et services connexes — Exigences et lignes directrices pour la réduction de la
propagation de la Covid-19 dans l'industrie du tourisme
Ta slovenski standard je istoveten z: ISO/PAS 5643:2021
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
03.200.01 Prosti čas in turizem na Leisure and tourism in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
©
ISO 2021
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
5.6.2 Waiting areas, consultation areas .19
5.6.3 Treatments .19
5.7 MICE (meetings, incentives, conferences and events) tourism .20
5.7.1 General.20
5.7.2 Activity planning .20
5.7.3 Preparing and holding the activity .21
5.8 Museums and heritage sites .23
5.8.1 General.23
5.8.2 Welcoming, information and communication .23
5.8.3 Booking and ticket sales .23
5.8.4 Guided visits .24
5.8.5 Facility requirements .24
5.9 Natural protected areas (NPAs).24
5.9.1 General.24
5.9.2 Capacity control and safety distance in regard to the use of public
facilities and services .25
5.9.3 Welcoming and receiving users .25
5.9.4 Booking and ticket sales .
...
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
©
ISO 2021
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
5.6.2 Waiting areas, consultation areas .19
5.6.3 Treatments .19
5.7 MICE (meetings, incentives, conferences and events) tourism .20
5.7.1 General.20
5.7.2 Activity planning .20
5.7.3 Preparing and holding the activity .21
5.8 Museums and heritage sites .23
5.8.1 General.23
5.8.2 Welcoming, information and communication .23
5.8.3 Booking and ticket sales .23
5.8.4 Guided visits .24
5.8.5 Facility requirements .24
5.9 Natural protected areas (NPAs).24
5.9.1 General.24
5.9.2 Capacity control and safety distance in regard to the use of public
facilities and services .25
5.9.3 Welcoming and receiving users .25
5.9.4 Booking and ticket sales .25
5.9.5 Visiting NPAs .26
5.10 Night leisure .26
5.10.1 General requirements .26
5.10.2 Box offices, access and admission .26
5.10.3 Bars and drinks-dispensing services.26
5.10.4 Booking and special celebrations .
...
PUBLICLY ISO/PAS
AVAILABLE 5643
SPECIFICATION
First edition
2021-05
Tourism and related services —
Requirements and guidelines to
reduce the spread of Covid-19 in the
tourism industry
Reference number
©
ISO 2021
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2021 – All rights reserved
Contents Page
Foreword .vi
Introduction .vii
1 Scope . 1
2 Normative references . 2
3 Terms and definitions . 2
4 COVID-19 risk management requirements . 3
4.1 General . 3
4.1.1 General requirements . 3
4.1.2 Legal requirements . 3
4.2 COVID-19 risk management group. 4
4.3 Contingency plan . 4
4.4 General measures for the tourist organization . 5
4.5 Staff . 5
4.5.1 General requirements . 5
4.5.2 Staff areas . 6
4.6 Informative measures . 6
4.7 Cleaning and disinfection requirements . 7
4.8 Heating, ventilating and air conditioning (HVAC) . 7
5 Specific requirements per tourist subsector . 8
5.1 Accommodation . 8
5.1.1 General. 8
5.1.2 Reception area and check-in service . 9
5.1.3 Bedrooms . 9
5.1.4 Holiday parks and campsites . 9
5.1.5 Hostels . 9
5.1.6 Hotels . . 9
5.1.7 Common areas . 9
5.1.8 Cleaning and disinfection requirements for accommodation .10
5.2 Adventure tourism and ecotourism .11
5.2.1 General.11
5.2.2 Before the activity .11
5.2.3 During the activity .11
5.2.4 After the activity .11
5.3 Beaches .12
5.3.1 General.12
5.3.2 Safe capacity .12
5.3.3 Access points .13
5.3.4 Security, lifesaving and first aid .13
5.3.5 Accessibility .13
5.3.6 Showers and foot-washers .13
5.3.7 Commercial activities .13
5.4 Catering services .14
5.4.1 General requirements .14
5.4.2 Kitchen .14
5.4.3 Services .15
5.5 Golf services .17
5.5.1 General requirements .17
5.5.2 Before play .17
5.5.3 During play.17
5.5.4 Facilities . .18
5.6 Medical and wellness spas .18
5.6.1 General.18
5.6.2 Waiting areas, consultation areas .19
5.6.3 Treatments .19
5.7 MICE (meetings, incentives, conferences and events) tourism .20
5.7.1 General.20
5.7.2 Activity planning .20
5.7.3 Preparing and holding the activity .21
5.8 Museums and heritage sites .23
5.8.1 General.23
5.8.2 Welcoming, information and communication .23
5.8.3 Booking and ticket sales .23
5.8.4 Guided visits .24
5.8.5 Facility requirements .24
5.9 Natural protected areas (NPAs).24
5.9.1 General.24
5.9.2 Capacity control and safety distance in regard to the use of public
facilities and services .25
5.9.3 Welcoming and receiving users .25
5.9.4 Booking and ticket sales .25
5.9.5 Visiting NPAs .26
5.10 Night leisure .26
5.10.1 General requirements .26
5.10.2 Box offices, access and admission .26
5.10.3 Bars and drinks-dispensing services.26
5.10.4 Booking and special celebrations .
...
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