ISO/IEC TR 29138-2:2009

TECHNICAL ISO/IEC
REPORT TR
29138-2
First edition
2009-06-15


Information technology — Accessibility
considerations for people with
disabilities —
Part 2:
Standards inventory
Technologies de l'information — Considérations d'accessibilité pour les
personnes infirmes —
Partie 2: Inventaire des normes




Reference number
ISO/IEC TR 29138-2:2009(E)
©
ISO/IEC 2009

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ISO/IEC TR 29138-2:2009(E)
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ii © ISO/IEC 2009 – All rights reserved

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ISO/IEC TR 29138-2:2009(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 Terms and definitions .1
3 Standards categories.2
4 The standards.3
4.1 High-level standards.3
4.1.1 High-level standards focused on accessibility .3
4.1.2 High-level standards partly related to accessibility .5
4.2 Hardware-oriented / equipment-oriented standards.7
4.2.1 Hardware-oriented / equipment-oriented standards focused on accessibility.7
4.2.2 Hardware-oriented / equipment-oriented standards partly related to accessibility.9
4.3 Software-oriented standards.15
4.3.1 Software-oriented standards focused on accessibility.15
4.3.2 Software-oriented standards partly related to accessibility.18
4.4 User capabilities-oriented standards .21
4.4.1 User capabilities-oriented standards focused on accessibility .21
4.4.2 User capabilities-oriented standards partly related to accessibility .23
4.5 Environment-oriented standards.25
4.5.1 Environment-oriented standards focused on accessibility.25
4.5.2 Environment-oriented standards partly related to accessibility .27
4.6 Communications services-oriented standards .29
4.6.1 Communications services-oriented standards focused on accessibility .29
4.6.2 Communications services-oriented standards partly related to accessibility .31
4.7 Other-relevant standards.37
4.7.1 Other-relevant standards focused on accessibility.37
4.7.2 Other-relevant standards partly related to accessibility.38
Annex A (informative) Developers of this part of ISO/IEC TR 29138 .39

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ISO/IEC TR 29138-2:2009(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report
of one of the following types:
⎯ type 1, when the required support cannot be obtained for the publication of an International Standard,
despite repeated efforts;
⎯ type 2, when the subject is still under technical development or where for any other reason there is the
future but not immediate possibility of an agreement on an International Standard;
⎯ type 3, when the joint technical committee has collected data of a different kind from that which is
normally published as an International Standard (“state of the art”, for example).
Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether
they can be transformed into International Standards. Technical Reports of type 3 do not necessarily have to
be reviewed until the data they provide are considered to be no longer valid or useful.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC TR 29138-2, which is a Technical Report of type 3, was prepared by Joint Technical Committee
ISO/IEC JTC 1, Information technology.
ISO/IEC TR 29138 consists of the following parts, under the general title Information technology —
Accessibility considerations for people with disabilities:
⎯ Part 1: User needs summary
⎯ Part 2: Standards inventory
⎯ Part 3: Guidance on user needs mapping
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ISO/IEC TR 29138-2:2009(E)
Introduction
ISO/IEC JTC 1 believes that the work in the area of information communication technology (ICT)
standardization for accessibility is a major undertaking, encompassing many global, regional and local
interests. Additionally, there are significant standards efforts taking place in ISO, IEC, ITU and the national
and regional standards bodies as well as various consortia/fora and user groups.
This Technical Report identifies sources of ICT accessibility guidance to support users with the widest range
of capabilities. The number of people using ICT products and services, which combine hardware, software,
and network technologies, is increasing, as is the variety of ICT products and services. Our everyday lives are
filled with such products and services. Currently available ICT equipment and services, however, are not
always accessible. Typically, the people most excluded by poor accessibility of products and services are
those with disabilities and those with limitations due to age. However, they are not the only ones who
experience difficulty in operating ICT products, such as personal computers (PCs). It is essential to improve
ICT accessibility so that people with such special needs can have access to ICT products and services. The
improvement of accessibility of products and services benefits all users, not only people with such special
needs, leading to an inclusive e-society.
By providing appropriate ICT accessibility standards, the market of accessible ICT products and services will
develop more efficiently and effectively. Standardization encourages organizations to address the needs of
the people with disabilities and people with limitations due to age and triggers development of ICT products
and services with built in accessibility.
Standardization bodies are starting to address disability and age-related issues and will, increasingly, develop
and implement policies and programs in their standards development to include the needs of both people with
disabilities and people with limitations due to age. Individuals have different access needs because of their
different levels of capabilities and disabilities. Particularly people with multiple disabilities have distinct needs.
The great variety and distinctiveness of individual differences make it difficult for individual standards to
address all the needs which address the widest range of capabilities and disabilities.

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TECHNICAL REPORT ISO/IEC TR 29138-2:2009(E)

Information technology — Accessibility considerations for
people with disabilities —
Part 2:
Standards inventory
1 Scope
This part of ISO/IEC TR 29138 identifies a collection of documents (which it refers to as standards even
though they encompass more than traditional ISO and ISO/IEC standards) that provides guidance on meeting
the needs of people with disabilities. While its primary audience is standards developers, it can also be helpful
for developers of information technology products and services, policy makers, procurers and for accessibility
advocates to consider.
In addition to identifying user needs, this part of ISO/IEC TR 29138 identifies problems that people with
disabilities experience with Information Technologies that lead to these user needs and identifies the
relationship of these user needs with the accessibility factors for standards developers to consider found in
ISO/IEC Guide 71: Guidelines to address the needs of older persons and people with disabilities when
developing standards.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
standard
identifiable document that contains some specific guidance
NOTE In the context of this part of ISO/IEC TR 29138, document standards include: all ISO and ISO/IEC standards,
technical reports, publicly available specifications and all documents of other organizations that have a similar function to
these ISO and ISO/IEC documents.
2.2
user
person who interacts with the product, service or environment
NOTE Adapted from ISO/IEC Guide 71 definition 3.4, which is adapted from ISO 9241-11:1998.
2.3
user accessibility need
user need
requirement of a product or its environment of use that improves accessibility to the system for users whose
abilities are reduced through environmental factors, injury, disability, or natural degradation from aging
NOTE 1 Where there are many other types of user needs, this Technical Report only deals with user accessibility
needs and thus uses the shorter form "user need" to refer to user accessibility needs.
NOTE 2 It might not be possible to meet all user needs.
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ISO/IEC TR 29138-2:2009(E)
3 Standards categories
There are many possible means of organizing the set of standards identified in this part of ISO/IEC TR 29138.
The approach taken here is to categorize them in terms of their breadth of application. This organization does
not provide mutually exclusive categories, but rather categories that can be added together to provide
increasingly detailed guidance.
a) High-level standards (clause 4.1) are the most generally applicable standards. In addition to collections
of guidance from multiple categories, this category also includes standards providing general guidance
and those providing guidance on design.
NOTE Because of their composition, standards listed in clause 4.1 can also be considered as belonging to all
other categories.
b) Hardware/equipment-oriented standards (clause 4.2) apply to all types of computer hardware and to
most types of related equipment, including consumer electronics, communication equipment, and
computers and related equipment designed for use in specialized environments.
NOTE 1 Additional standards applying to specialized environments are listed in clause 4.5.
NOTE 2 Additional standards applying to communications services are listed in clause 4.6.
c) Software/services-oriented standards (clause 4.3) apply to software used to control computer
hardware and equipment with embedded computer controls.
NOTE Additional standards applying to communications services are listed in clause 4.6.
d) User capabilities-oriented standards (clause 4.4) apply to people regardless of the types of computer
systems, equipment, and/or environmental elements that they interact with. These standards provide
anthropomorphic guidance related to various populations of humans.
e) Environment-oriented standards (clause 4.5) apply to specialized types of computer hardware, related
equipment, and environmental design factors for various specific environments, including: public access
systems, control centers, and remote / mobile computing.
f) Communications services-oriented standards (clause 4.6) apply to the functionality of various types of
computer and telecommunications communications. This category includes standards dealing with:
communications protocols, telephone regulations and television regulations.
NOTE Standards on communications equipment (as opposed to communications services) listed in clause 4.2.
g) Other relevant standards (clause 4.7) include packaging and other issues.
Good general design is a prerequisite to good accessible design. Thus standards, which may or may not have
their own accessibility related guidance are also important in ensuring aspects of usability, which is the goal of
accessibility when applied to populations of users with differing capabilities.
Within each category, standards are subdivided into tow subcategories|:
a) standards focused on accessibility
b) standards partly related to accessibility
Within each subcategory, standards are ordered in the following manner:
a) ISO and ISO/IEC standards ordered based on their ISO number
b) Other global standards and sets of guidelines (where such exist, e.g. W3C and IEEE)
c) Regional and national standards, guidelines and regulations

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ISO/IEC TR 29138-2:2009(E)
© ISO/IEC 2009 – All rights reserved 3
4 The standards
4.1 High-level standards
4.1.1 High-level standards focused on accessibility
Standard Title OrganizationStatus Source
Identifier
ISO and ISO/IEC standards
ISO Guide 71 Guidelines for standards developers to address the ISO Guide published 2001 http://www.iso.ch/iso/en/CatalogueDetail
needs of older persons and persons with disabilities Page.CatalogueDetail?CSNUMBER=33
987
ISO 9241-20 Ergonomics of human-system interaction — Part 20: ISO IS published 2008 http://www.iso.ch/iso/en/CatalogueDetail
Accessibility guidelines for information/ TC159/SC4 Page.CatalogueDetail?CSNUMBER=40
communication technology (ICT) equipment and 727
services
ISO TR 22411 Ergonomic data and guidelines for the application of ISO TR published 2008 http://www.iso.org/iso/en/CatalogueDetai
ISO/IEC Guide 71 in standards related to products TC159/WG2 lPage.CatalogueDetail?CSNUMBER=40
now under
and services to address the needs of older persons 933
and persons with disabilities redevelopment
ISO/IEC 24756 Information technology — Framework for specifying a ISO/IEC under development http://www.iso.org/iso/en/CatalogueDetai
common access profile (CAP) of needs and JTC1/SC35 lPage.CatalogueDetail?CSNUMBER=41
capabilities of users, systems, and their FDIS published 2007 526
environments
Regional and national standards, guidelines and
regulations
BS 7000-6 Design management systems. Managing inclusive UK Published 2005 http://www.bsi-
design. Guide global.com/en/Shop/Publication-
BSI Detail/?pid=000000000030142267
CWA 14661 Guidelines to Standardisers of ICT products and EU Published 2003 ftp://cenftp1.cenorm.be/PUBLIC/CWAs/e
services in the CEN ICT domain -Europe/DFA/cwa14661-00-2003-
CEN Feb.pdf

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ISO/IEC TR 29138-2:2009(E)
4 © ISO/IEC 2009 – All rights reserved
DIN TR 124 Barrierefreie Gebrauchsgüte Germany Published 2005 http://www.beuth.de/beuth/owa/bwr_eins
tieg.artikelinfo?z_kontaktnummer=20060
41477573539720060727020140&z_art_
DIN
id=83849626
JIS X 8341-1 Guidelines for older persons and persons with Japan Published 2004 http://www.webstore.jsa.or.jp/webstore/
disabilities — Information and communications Com/FlowControl.jsp?lang=en&bunsyoI
equipment, software and services — Part 1: JIS d=JIS+X+8341-
Common Guidelines 1%3A2004&dantaiCd=JIS&status=1&pa
geNo=0
JIS Z 8071 Guidelines for standards developers to address the Japan Published 2003 http://www.webstore.jsa.or.jp/webstore/
needs of older persons and persons with disabilities Com/FlowControl.jsp?lang=en&bunsyoI
JIS d=JIS+Z+8071%3A2003&dantaiCd=JIS
&status=1&pageNo=0
Stanca Act Provisions to support the access to information Italy Published 2004 http://www.pubbliaccesso.gov.it/english/i
technologies for the disabled ndex.htm
Federal Law
Korea Recommendation Guidelines to Improve Accessibility Korea Published 2002 http://www.iabf.or.kr/lib/common/downlo
Guidelines for the Disabled and the Elderly to the IT services/IT ad.asp?path=pds&file=Recommendation
products MIC Guidelines to Improve Accessibility.pdf
Nordic Nordic Guidelines for Computer Accessibility Nordic Published 1998 http://trace.wisc.edu/docs/nordic_guideli
Guidelines Council of nes/nordic_guidelines.htm
Ministers
US 508 Section 508 of the US Rehabilitation Act USA Published 1998 http://www.section508.gov/index.cfm?Fu
seAction=Content&ID=12
Federal Law under revision

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ISO/IEC TR 29138-2:2009(E)
© ISO/IEC 2009 – All rights reserved 5
4.1.2 High-level standards partly related to accessibility
Standard Title OrganizationStatus Source
Identifier
ISO and ISO EC standards
/I
Ergonomic requirements for design on spatial ISO http://www.iso.org/iso/iso_catalogue/cat
ISO 1503 IS published 2008
orientation and directions of movements TC159/SC4 alogue_ics/catalogue_detail_ics.htm?cs
number=40302

ISO http://www.iso.ch/iso/en/CatalogueDetail
ISO 6385 Ergonomic principles in the design of work systems IS published 2004
TC159/SC1 Page.CatalogueDetail?CSNUMBER=35
under revision as 6385-2
885

Ergonomics — Part 1: Basic concepts, terms and ISO http://www.iso.org/iso/en/CatalogueDetai
ISO 6385-1 under development
definitions TC159/SC1 lPage.CatalogueDetail?CSNUMBER=42
CD published 2008
885

(will replace ISO 6385)
ISO 9241-1 Ergonomic requirements for office work with visual ISO IS published 1997 http://www.iso.ch/iso/en/CatalogueDetail
display terminals (VDTs) — Part 1: General TC159/SC4 Page.CatalogueDetail?CSNUMBER=21
introduction 922
Amendment 1 http://www.iso.ch/iso/en/CatalogueDetail
Page.CatalogueDetail?CSNUMBER=31
published 2001
246
ISO 9241-2 Ergonomic requirements for office work with visual ISO IS published 1992 http://www.iso.ch/iso/en/CatalogueDetail
display terminals (VDTs) — Part 2: Guidance on task Page.CatalogueDetail?CSNUMBER=16
TC159/SC4
requirements 874
ISO 9241-11 Ergonomic requirements for office work with visual ISO IS published 1998 http://www.iso.ch/iso/en/CatalogueDetail
display terminals (VDTs) — Part 11: Guidance on Page.CatalogueDetail?CSNUMBER=16
TC159/SC4
usability 883
ISO 9241-210 Ergonomics of human system interaction — Part 210: ISO under development —
Human-centred design for interactive systems TC159/SC4
DIS p 008
ublished 2
(will replace ISO13407)

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ISO/IEC TR 29138-2:2009(E)
6 © ISO/IEC 2009 – All rights reserved
Information technology — Software life cycle ISO/IEC http://www.iso.org/iso/iso_catalogue/cat
ISO/IEC 12207 IS published 2008
processes JTC1/SC7 alogue_ics/catalogue_detail_ics.htm?cs
number=43447
Human-centred design processes for interactive ISO http://www.iso.ch/iso/en/CatalogueDetail
ISO 13407 IS published 1999
systems TC159/SC4 Page.CatalogueDetail?CSNUMBER=21
(under revision as
197
9241-210)
ISO EC 15288 Sys ems engineer ng — Sys em e cyc e pr ses ISO/IEC http://www.iso.org/iso/iso_catalogue/cat
/I t i t lif l oces IS published 2008
JTC1/SC7 alogue_tc/catalogue_detail.htm?csnumb
er=43564
ISO EC 15289 Systems and software engineering — Content of ISO/IEC Published 2006 http://www.iso.org/iso/iso_catalogue/cat
/I
systems and software life cycle process information JTC1/SC7 alogue_tc/catalogue_detail.htm?csnumb
products (Documentation) er=43790
ISO TR 16982 Ergonomics of human-system interaction — Usability ISO h http://www.iso.ch/iso/en/CatalogueDetail
TR publis ed 2002
methods supporting human-centred design TC159/SC4 Page.CatalogueDetail?CSNUMBER=31
176
ISO P 18152 Ergonomics of human-system interaction — ISO http://www.iso.ch/iso/en/CatalogueDetail
AS PAS published 2003
Specification for the process assessment of human- TC159/SC4 Page.CatalogueDetail?CSNUMBER=38
system issues 596
ISO T 18529 Ergonomics — Ergonomics of human-system ISO http://www.iso.ch/iso/en/CatalogueDetail
R TR published 2000
interaction — Human-centred lifecycle process TC159/SC4 Page.CatalogueDetail?CSNUMBER=33
descriptions 499
ISO C 25060 Software product Quality Requirements and ISO/IEC under development http://www.iso.org/iso/iso_catalogue/cat
/IE
Evaluation (SQuaRE) — Common Industry Format JTC1/SC7 alogue_tc/catalogue_detail.htm?csnumb
DTR published 2008
(CIF) for Usability — General Framework for
er=35786
Usability-related Information
ISO/IEC 25062 Software engineering — Software product Quality ISO/IEC IS published 2006 http://www.iso.org/iso/en/CatalogueDetai
Requirements and Evaluation (SQuaRE) — Common lPage.CatalogueDetail?CSNUMBER=43
JTC1/SC7
Industry Format (CIF) for usability test reports 046

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ISO/IEC TR 29138-2:2009(E)
© ISO/IEC 2009 – All rights reserved 7
4.2 Hardware-oriented / equipment-oriented standards
4.2.1 Hardware-oriented / equipment-oriented standards focused on accessibility
Standard Title OrganizationStatus Source
Identifier
ISO and ISO/IEC standards
ISO/IEC 10779 Information Technology — Office equipment ISO/IEC IS published 2008 http://www.iso.org/iso/iso_catalogue/cat
accessibility guidelines for elderly persons and alogue_tc/catalogue_detail.htm?csnumb
JTC1 SC 28
persons with disabilities er=46086
ISO/IEC 29136 Information Technology — User Interfaces — ISO/IEC under development —
Accessibility functions for personal computers JTC1 SC 35
new work item 2007
ISO C 13066 Information Technology — Interoperability with ISO/IEC —
/IE under development
Assistive Technology (AT) JTC1 SC 35
new work item 2008
Regional and national standards, guidelines and
regulations
American National Standard for Methods of http://webstore.ansi.org/ansidocstore/pro
ANSI C.63.19 USA Published 2007
Measurement of Compatibility between Wireless duct.asp?sku=IEEE+Std+C63%2E19%2
ANSI/IEEE
Communication Devices and Hearing Aids D2007
http://www.jbmia.or.jp/hyojun2/upload-
JBMS-71 Auditory signal Japan Published 2006
v3/archive/JBMS-71.pdf
JBMIA
JIS S0011 Guidelines for all people including elderly and people Japan Published 2000 http://www.webstore.jsa.or.jp/webstore/
with disabilities — Marking of tactile dots on Com/FlowControl.jsp?lang=en&bunsyoI
JIS
consumer products d=JIS+S+0011%3A2000&dantaiCd=JIS
&status=1&pageNo=0
JIS S 0012 Guidelines for all people including elderly and people lis http://www.webstore.jsa.or.jp/webstore/
Japan Pub hed 2000
with disabilities — Usability of consumer products Com/FlowControl.jsp?lang=en&bunsyoI
JIS
d=JIS+S+0012%3A2000&dantaiCd=JIS
&status=1&pageNo=0

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ISO/IEC TR 29138-2:2009(E)
8 © ISO/IEC 2009 – All rights reserved
JIS S 0013 Guidelines for the elderly and people with Japan Published 2002 http://www.webstore.jsa.or.jp/webstore/
disabilities — Auditory signals on consumer products Com/FlowControl.jsp?lang=en&bunsyoI
d=JIS+S+0013%3A2002&dantaiCd=JIS
JIS
&status=1&pageNo=0
JIS S 0014 Guidelines for the elderly and people with Japan Published 2003 http://www.webstore.jsa.or.jp/webstore/
disabilities — Auditory signals on consumer Com/FlowControl.jsp?lang=en&bunsyoI
products — Sound pressure levels of signals for the JIS d=JIS+S+0014%3A2003&dantaiCd=JIS
elderly and in noisy conditions &status=1&pageNo=0
JIS X 8341-2 Guidelines for older persons and persons with Japan Published 2004 http://www.webstore.jsa.or.jp/webstore/
disabilities — Information and communications Com/FlowControl.jsp?lang=en&bunsyoI
equipment, software and services — Part 2: d=JIS+X+8341-
JIS
Information processing equipment 2%3A2004&dantaiCd=JIS&status=1&pa
geNo=0
JIS X 8341-4 Guidelines for older persons and persons with Japan Published 2005 http://www.webstore.jsa.or.jp/webstore/
disabilities — Information and communications Com/FlowControl.jsp?lang=en&bunsyoI
equipment, software and services — Part 4: d=JIS+X+8341-
JIS
Telecommunications equipment 4%3A2005&dantaiCd=JIS&status=1&pa
geNo=0
JIS X 8341-5 Guidelines for older persons and persons with Japan Published 2006 http://www.webstore.jsa.or.jp/webstore/
disabilities — Information and communications Com/FlowControl.jsp?lang=en&bunsyoI
equipment, software and services — Part 5: Office d=JIS+X+8341-
JIS
equipment 5%3A2006&dantaiCd=JIS&status=1&pa
geNo=0
TIA 504-A Telecommunications-Telephone Terminal USA Published 1998 http://www.tiaonline.org/standards/catalo
Equipment-Magnetic Field and Acoustic Gain g/details.cfm?document_id=1213
Requirements for Headset Telephones Intended for
TIA
Use by the Hard of Hearing
UNE 139801 Computer applications for people with disabilities. Spain Published 2003 http://www.aenor.es/desarrollo/inicio/ho
Computer accessibility requirements. Hardware. me/home.asp#
AENOR

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ISO/IEC TR 29138-2:2009(E)
© ISO/IEC 2009 – All rights reserved 9
4.2.2 Hardware-oriented / equipment-oriented standards partly related to accessibility
Standard Title OrganizationStatus Source
Identifier
ISO and ISO/IEC standards
ISO 7000 Graphical symbols for use on equipment — Index ISO IS published 2004 http://www.iso.org/iso/en/CatalogueDetai
and synopsis TC145/SC 3 lPage.CatalogueDetail?CSNUMBER=35
627
ISO 9241-3 Ergonomic requirements for office work with visual ISO IS published 1992 http://www.iso.ch/iso/en/CatalogueDetail
display terminals (VDTs) — Part 3: Visual display TC159/SC4 Page.CatalogueDetail?CSNUMBER=16
requirements 875
under revision as 9241-
300 to 308
ISO 9241-4 Ergonomic requirements for office work with visual ISO IS published 1998 http://www.iso.ch/iso/en/CatalogueDetail
display terminals (VDTs) — Part 4: Keyboard TC159/SC4 Page.CatalogueDetail?CSNUMBER=16
requirements 876
ISO 9241-7 Ergonomic requirements for office work with visual ISO IS published 1998 http://www.iso.ch/iso/en/CatalogueDetail
d
...