ISO 6273:2024

International
Standard
ISO 6273
First edition
Assistive products — Accessibility
guidelines and requirements to
survey the needs of persons with
sensory disabilities for assistive
products and services
PROOF/ÉPREUVE
Reference number
ISO 6273:2024(en) © ISO 2024

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ISO 6273:2024(en)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
PROOF/ÉPREUVE
© ISO 2024 – All rights reserved
ii

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ISO 6273:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Accessibility of surveys . 5
4.1 Management of the survey process .5
4.1.1 Accessibility requirements and recommendations .5
4.1.2 Planning of the survey project .5
4.1.3 Documentation of the survey process .5
4.1.4 Design of the data collection instruments and pre-tests .6
4.1.5 Recruitment of participants . .6
4.1.6 Problems and complaints management.7
4.2 Types of survey data . .7
4.2.1 General .7
4.2.2 Quantitative data .7
4.2.3 Qualitative data .7
5 Data collection . . 8
5.1 General .8
...

ISO/DISPRF 6273:2022(E)
ISO/TC 173/SC 7/WG 7
Secretariat: JISC
Date: 2023-11-302024-01-10
Assistive products — Accessibility guidelines and requirements to
survey the needs of persons with sensory disabilities for assistive
products and services
PROOF

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ISO/DISPRF 6273:20222024(E)
© ISO 2022, Published in Switzerland2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this
publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical,
including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can
be requested from either ISO at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel.Phone: + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2022 – All rights reserved
© ISO 2024 – All rights reserved

ii

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ISO/DISPRF 6273:20222024(E)
Contents

Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Accessibility of surveys . 6
4.1 Management of the survey process . 6
4.1.1 Accessibility requirements and recommendations . 6
4.1.2 Planning of the survey project . 6
4.1.3 Documentation of the survey process . 6
4.1.4 Design of the data collection instruments and pre-tests . 7
4.1.5 Recruitment of participants . 7
4.1.6 Problems and complaints management . 8
4.2 Types of survey data . 8
4.2.1 General . 8
4.2.2 Quantitative data . 8
4.2.3 Qualitative data . 8
5 Data collection . 9
5.1 General . 9
5.2 Questionnaires . 9
5.2.1 Format of questionnaire . 9
5.2.2 Open-ended and closed-ended
...