EN 9120:2010
(Main)Quality Management Systems - Requirements for Aviation, Space and Defence Distributors
Quality Management Systems - Requirements for Aviation, Space and Defence Distributors
1.1 General
This standard includes ISO 9001:2008 ) quality management system requirements and specifies additional aviation, space and defense industry requirements, definitions and notes as shown in bold, italic text.
It is emphasized that the requirements specified in this standard are complementary (not alternative) to contractual and applicable statutory and regulatory requirements. Should there be a conflict between the requirements of this standard and applicable statutory or regulatory requirements, the latter shall take precedence.
This European Standard specifies requirements for a quality management system where an organization:
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements; and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
NOTE 1 In this European Standard, the term "product" only applies to:
a) product intended for, or required by, a customer;
b) any intended output resulting from the product realization processes.
NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.
1.2 Application
All requirements of this European Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.
Where any requirement(s) of this European Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.
(...)
Qualitätsmanagementsysteme - Anforderungen für Händler und Lagerhalter der Luftfahrt, Raumfahrt und Verteidigung
Diese Norm enthält die Anforderungen an das Qualitätsmanagementsystem nach ISO 9001:20081) und
legt zusätzliche Anforderungen, Definitionen und Anmerkungen für die Luft-, Raumfahrt- und Verteidigungsindustrie
fest, die in Fettdruck und Kursivschrift angegeben werden.
Es wird ausdrücklich darauf hingewiesen, dass die in dieser Norm angegebenen Anforderungen eine
Ergänzung (und keine Alternative) zu den vertraglichen und geltenden gesetzlichen und regelsetzenden
Anforderungen sind. Sollte es einen Widerspruch zwischen den Anforderungen dieser Norm
und den geltenden gesetzlichen und regelsetzenden Anforderungen geben, müssen die letztgenannten
Anforderungen Vorrang haben.
Diese Europäische Norm legt Anforderungen an ein Qualitätsmanagementsystem fest, wenn eine Organisation
a) ihre Fähigkeit zur ständigen Bereitstellung von Produkten darzulegen hat, die die Anforderungen der
Kunden und die zutreffenden gesetzlichen und behördlichen Anforderungen erfüllen, und
b) danach strebt, die Kundenzufriedenheit durch wirksame Anwendung des Systems zu erhöhen, einschließlich
der Prozesse zur ständigen Verbesserung des Systems und der Zusicherung der Einhaltung
der Anforderungen der Kunden und der zutreffenden gesetzlichen und behördlichen Anforderungen.
ANMERKUNG 1 In dieser Europäischen Norm bezieht sich die Benennung „Produkt“ nur auf
a) solche Produkte, die für einen Kunden vorgesehen sind oder von diesem gefordert werden,
b) alle beabsichtigten Ergebnisse der Produktrealisierungsprozesse.
ANMERKUNG 2 Gesetzliche und behördliche Anforderungen können auch als rechtliche Anforderungen bezeichnet
werden.
Systèmes de management de la Qualité - Exigences pour les distributeurs en aéronautique, spatial et défense
Sistemi vodenja kakovosti - Zahteve za distributerje na področju zračnega prometa, vesoljskih poletov in obrambe
Ta evropski standard določa zahteve za sistem vodenja kakovosti, kjer: a) mora organizacija prikazati svojo sposobnost dosledno zagotavljati proizvode, ki izpolnjujejo zahteve kupcev in veljavne zakone in predpise; in b) skuša organizacija krepiti zadovoljstvo kupcev s pomočjo učinkovite uporabe sistema, vključno s postopki za nenehno izboljševanje sistema in zagotavljanje skladnosti z zahtevami kupcev in veljavnimi zakoni in predpisi.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2010
1DGRPHãþD
SIST EN 9120:2008
6LVWHPLYRGHQMDNDNRYRVWL=DKWHYH]DGLVWULEXWHUMHQDSRGURþMX]UDþQHJD
SURPHWDYHVROMVNLKSROHWRYLQREUDPEH
Quality Management Systems - Requirements for Aviation, Space and Defence
Distributors
Qualitätsmanagementsysteme - Anforderungen für Händler und Lagerhalter der
Luftfahrt, Raumfahrt und Verteidigung
Systèmes de management de la Qualité - Exigences pour les distributeurs en
aéronautique, spatial et défense
Ta slovenski standard je istoveten z: EN 9120:2010
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
95.020 Vojaška tehnika. Vojaške Military engineering. Military
zadeve. Orožje affairs. Weapons
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN 9120
NORME EUROPÉENNE
EUROPÄISCHE NORM
June 2010
ICS 03.120.10; 49.020; 95.020 Supersedes EN 9120:2005
English Version
Quality Management Systems - Requirements for Aviation,
Space and Defence Distributors
Systèmes de management de la Qualité - Exigences pour Qualitätsmanagementsysteme - Anforderungen für Händler
les distributeurs en aéronautique, spatial et défense und Lagerhalter der Luftfahrt, Raumfahrt und Verteidigung
This European Standard was approved by CEN on 11 March 2010.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9120:2010: E
worldwide for CEN national Members.
Contents Page
Foreword .4
FOREWORD .5
REVISION SUMMARY/RATIONALE .5
0 Introduction .6
0.1 General .6
0.2 Process approach .6
Quality management systems — Requirements .8
1 Scope .8
1.1 General .8
1.2 Application .8
2 Normative references .9
3 Terms and definitions .9
3.1 Airworthiness certificate .9
3.2 Certificate of conformity .9
3.3 Counterfeit part .9
3.4 Distributor .9
3.5 Risk .9
3.6 Splitting . 10
3.7 Suspected unapproved part . 10
3.8 Test report . 10
4 QUALITY MANAGEMENT SYSTEM. 10
4.1 General requirements . 10
4.2 Documentation Requirements . 11
4.2.1 General . 11
4.2.2 Quality Manual . 11
4.2.3 Control of Documents . 12
4.2.4 Control of Records . 12
5 MANAGEMENT RESPONSIBILITY . 13
5.1 Management Commitment . 13
5.2 Customer Focus . 13
5.3 Quality Policy . 13
5.4 Planning . 13
5.4.1 Quality Objectives . 13
5.4.2 Quality Management System Planning . 13
5.5 Responsibility, Authority and Communication . 14
5.5.1 Responsibility and Authority . 14
5.5.2 Management Representative . 14
5.5.3 Internal Communication . 14
5.6 Management Review . 14
5.6.1 General . 14
5.6.2 Review Input . 14
5.6.3 Review Output . 15
6 RESOURCE MANAGEMENT . 15
6.1 Provision of Resources . 15
6.2 Human Resources . 15
6.2.1 General . 15
6.2.2 Competence, Training and Awareness . 15
6.3 Infrastructure . 16
6.4 Work Environment . 16
7 PRODUCT REALIZATION . 16
7.1 Planning of Product Realization . 16
7.1.1 Configuration Management. 16
7.1.2 Control of work transfers . 17
7.2 Customer related processes . 17
7.2.1 Determination of requirements related to the product . 17
7.2.2 Review of Requirements Related to the Product . 17
7.2.3 Customer Communication . 18
7.3 Design and Development . 18
7.4 Purchasing . 18
7.4.1 Purchasing Process . 18
7.4.2 Purchasing Information . 19
7.4.3 Verification of Purchased Product . 19
7.5 Production and Service Provision . 20
7.5.1 Control of Production and Service Provision . 20
7.5.2 Validation of Processes for Production and Service Provision . 20
7.5.4 Customer Property . 21
7.5.5 Preservation of Product . 21
7.6 Control of Monitoring and Measuring Equipment . 22
8 MEASUREMENT, ANALYSIS AND IMPROVEMENT . 22
8.1 General . 22
8.2 Monitoring and Measurement . 23
8.2.1 Customer Satisfaction . 23
8.2.2 Internal Audit . 23
8.2.3 Monitoring and Measurement of Processes . 23
8.2.4 Monitoring and Measurement of Product . 24
8.2.5 Evidence of conformity . 24
8.3 Control of Nonconforming Product . 25
8.4 Analysis of Data . 26
8.5 Improvement . 26
8.5.1 Continual Improvement .
...
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