CEN/TR 14383-5:2010

SLOVENSKI STANDARD
01-april-2010
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Prevention of crime - Urban planning and building design - Part 5: Petrol stations
Vorbeugende Kriminalitätsbekämpfung - Stadt und Gebäude Planung - Teil 5:
Tankstellen
Prévention de la malveillance - Urbanisme et conception des bâtiments - Partie 5 :
Stations-service
Ta slovenski standard je istoveten z: CEN/TR 14383-5:2010
ICS:
13.310 Varstvo pred kriminalom Protection against crime
91.020 Prostorsko planiranje. Physical planning. Town
Urbanizem planning
91.040.20 Trgovske in industrijske Buildings for commerce and
stavbe industry
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

TECHNICAL REPORT
CEN/TR 14383-5
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
January 2010
ICS 13.310; 91.020
English Version
Prevention of crime - Urban planning and building design - Part
5: Petrol stations
Prévention de la malveillance - Urbanisme et conception Vorbeugende Kriminalitätsbekämpfung - Stadt- und
des bâtiments - Partie 5 : Stations-service Gebäudeplanung - Teil 5: Tankstellen

This Technical Report was approved by CEN on 10 August 2009. It has been drawn up by the Technical Committee CEN/TC 325.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2010 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 14383-5:2010: E
worldwide for CEN national Members.

Contents Page
Foreword .3
Introduction .4
1 Scope .5
2 Normative references .5
3 Terms and definitions .5
4 Historical background and design .6
4.1 General .6
4.2 The image of the petrol station – First source of prevention .7
4.3 Designing with regard to sociological and psychological factors .7
5 Risk assessment and management in petrol station .8
5.1 General .8
5.2 Local factors .8
5.3 Environmental and social risks .8
5.4 The site .9
5.5 Who are the potential offenders .9
5.6 Types of crime that occur most frequently . 10
6 Security strategy for petrol stations . 12
6.1 General . 12
6.2 Risk analysis . 13
6.3 Vulnerability of site and building . 14
6.4 Security concept . 14
7 Security recommendations for petrol stations . 15
7.1 General . 15
7.2 Identifying the grade of risk and protection required . 15
8 Access to petrol station – perimeter protection . 16
8.1 General . 16
8.2 Requirements . 17
8.3 Forecourt and its secondary activities . 17
9 The main building . 20
9.1 Risk analysis . 20
10 Management . 25
10.1 Staff and manager role . 25
10.2 The part of oil companies and other partners . 25
10.3 Management of the funds in transit in petrol stations . 26
10.4 Maintenance . 26
Annex A (normative) Recommended levels of security . 28
Annex B (informative) Risk analysis of petrol stations vulnerability to the crime . 29
B.1 Introduction . 29
B.2 Risk assessment . 30
B.3 How to fill in the questionnaire . 31
B.4 Application example of the risk analysis . 32
Bibliography . 50

Foreword
This document (CEN/TR 14383-5:2010) has been prepared by Technical Committee CEN/TC 325 “Prevention
of crime by urban planning and building design”, the secretariat of which is held by SNV.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
The status of Technical Report (CEN/TR) was proposed to give all countries the opportunity to compare
experiences and to harmonise procedures.
CEN/TR 14383, Prevention of crime ― Urban planning and building design,, consists of the following parts:
1)
 Part 1: Definition of specific terms
 Part 2: Urban planning
 Part 3: Dwellings
 Part 4: Shops and offices
 Part 5: Petrol stations
2)
 Part 6: Schools
 Part 7: Design and management of public transport facilities
 Part 8: Protection of buildings and sites against criminal attacks with vehicles

1) Published as EN 14383-1.
2) Published as prCEN/TR 14383-6.
Introduction
The nature, cost and scale of crime against petrol stations can be hard to quantify and there are many factors
that can influence whether or not an offence is committed. For the purpose of this Technical Report, apart
from the three basic criminological approaches already described in CEN/TS 14383-4, there should be a
further examination of the vulnerability of petrol stations. This vulnerability can depend on multiple factors that
can vary from country to country. The diverse nature of regulations that apply to petrol stations and the
differences in management and trading relations should be accounted for in any risk analysis.
Petrol stations can be described as highly accessible trading sites (they can be reached by foot or by car and
can be left immediately). They can be quite isolated in space (even for citizen urban petrol stations)
sometimes because of their size, their small number of staff, and/or because they have a multiple and free
service function (fuel, food shop, drinks, accessories, car maintenance, etc.), with a wide opening time to the
public.
In addition, factors that do not depend directly on the location of the petrol station and its activities should be
taken into account, i.e. the general physical and social environment, the retailer's commercial strategies, the
power of reaction of law enforcement agencies (police, gendarmerie, local police department).
The result is that crime in petrol stations varies in rate and nature according to the accumulation of the
described risk factors, which means that producing uniform modes of management and security equipments
for petrol stations is very difficult. In practice, each petrol station should be subject to individual analysis in
order to optimize the safety strategies and apply the most efficient tools to prevent crime.
1 Scope
This Technical Report gives guidelines for a recommended strategy for efficiently combating the different
types of crime liable to be committed against petrol stations.
NOTE Crimes that are liable to be committed against petrol stations could include: armed robbery, violent theft,
burglary (usually by breaking in at night), theft, fraud (failure to pay, use of stolen credit cards or cheques and other
frauds), arson, vandalism and other crimes and offences.
This Technical Report is applicable to new and existing petrol station buildings that are open to and accessible
by the public.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 356, Glass in building ― Security glazing ― Testing and classification of resistance against manual attack
EN 1063, Glass in building ― Security glazing ― Testing and classification of resistance against bullet attack
EN 1143-1, Secure storage units ― Requirements, classification and methods of test for resistance to
burglary ― Part 1: Safes, ATM safes, strongroom doors and strongrooms
EN 1303, Building hardware ― Cylinders for locks ― Requirements and test methods
EN 1522, Windows, doors, shutters and blinds ― Bullet resistance ― Requirements and classification
ENV 1627, Windows, doors, shutters ― Burglar resistance ― Requirements and classification
EN 14383-1:2006, Prevention of crime ― Urban planning and building design ― Part 1: Definition of specific
terms
CEN/TS 14383-4:2006, Prevention of crime ― Urban planning and design ― Part 4: Shops and offices
EN 50132-7, Alarm systems ― CCTV surveillance systems for use in security applications ― Part 7:
Application guidelines
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 14383-1:2006 and the following
apply.
3.1
petrol station
liquid fuel supplying point for motor vehicles that provides supplies for the operation of motor vehicles, and
can provide other services as well (i.e. food, catering, car wash, maintenance and car repair, emergency car
repair)
3.2
petrol
liquid fuel comprising a mixture of several hydrocarbons that are derived from petroleum refining and/or
organic fuel, and which is used to power combustion engines
4 Historical background and design
4.1 General
The occupation of petrol supply to the general public has greatly changed over time from the petrol pump and
emergency car repair to petrol self service and the multi service station.
The evolution towards the multi purpose service station may have satisfied the customer's need, but it has
also created new opportunities of crime.
A new community business is created that satisfies the customer's need, but it is a business
...