Competence of standards professionals — Part 2: In standards-related organizations

This document specifies the competence, consisting of knowledge, skills and attributes, needed to perform the tasks of standards professionals. This document is applicable to all personnel involved in some aspect of standardization in an organization performing standardization activities.

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IWA 30-2:2019 - Competence of standards professionals
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INTERNATIONAL IWA
WORKSHOP 30-2
AGREEMENT
First edition
2019-10
Competence of standards
professionals —
Part 2:
In standards-related organizations
Reference number
©
ISO 2019
© ISO 2019
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ii © ISO 2019 – All rights reserved

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Tasks and competences . 2
4.1 Tasks. 2
4.2 Knowledge . 3
4.3 Skills . 4
4.4 Attributes . 5
5 Competence of standards professionals . 6
5.1 General . 6
5.2 Common competences . 6
5.2.1 Common knowledge . 6
5.2.2 Common skills . 6
5.2.3 Common attributes . 7
5.3 Competence for T1: “Standardization planning and evaluation” . 8
5.3.1 Description of T1 . 8
5.3.2 Knowledge for T1 . 8
5.3.3 Skills for T1 . 9
5.3.4 Attributes for T1 . 9
5.4 Competence for T2: “Standards development: work programme management” .10
5.4.1 Description of T2 .10
5.4.2 Knowledge for T2 .10
5.4.3 Skills for T2 .11
5.4.4 Attributes for T2 .12
5.5 Competence for T3: “Standards development: committee operation and assistance” .12
5.5.1 Description of T3 .12
5.5.2 Knowledge for T3 .12
5.5.3 Skills for T3 .13
5.5.4 Attributes for T3 .14
5.6 Competence for T4: “Standards development: drafting standards” .14
5.6.1 Description of T4 .14
5.6.2 Knowledge for T4 .14
5.6.3 Skills for T4 .15
5.6.4 Attributes for T4 .15
5.7 Competence for T5: “Participation in international standardization” .16
5.7.1 Description of T5 .16
5.7.2 Knowledge for T5 .16
5.7.3 Skills for T5 .17
5.7.4 Attributes for T5 .17
5.8 Competence for T6: “Editing and publication of standards” .18
5.8.1 Description of T6 .18
5.8.2 Knowledge for T6 .18
5.8.3 Skills for T6 .18
5.8.4 Attributes for T6 .19
5.9 Competence for T7: “Dissemination of standards” .19
5.9.1 Description of T7 .19
5.9.2 Knowledge for T7 .19
5.9.3 Skills for T7 .20
5.9.4 Attributes for T7 .20
5.10 Competence for T8: “Training and education about standards” .21
5.10.1 Description of T8 .21
5.10.2 Knowledge for T8 .21
5.10.3 Skills for T8 .21
5.10.4 Attributes for T8 .22
5.11 Competence for T9: “Public service related to standards” .22
5.11.1 Description of T9 .22
5.11.2 Knowledge for T9 .23
5.11.3 Skills for T9 .23
5.11.4 Attributes for T9 .24
Annex A (informative) Survey questionnaire to identify the competence of standards
professionals in standards-related organizations .25
Annex B (informative) Summary of ISO/IWA 30 survey results .29
Annex C (informative) Career roadmap for standards professionals in standards-related
organizations .33
Annex D (informative) Workshop contributors .34
Bibliography .36
iv © ISO 2019 – All rights reserved

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
International Workshop Agreement IWA/30-2 was approved at a workshop hosted by KATS (Korean
Agency for Technology and Standards) and KSA (Korean Standards Association), held in Jeju, Korea, in
May 2019.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
Introduction
Competence development and education for people performing a job or tasks related to standardization
activities is naturally one of the key interests of national standards bodies, standards-developing
organizations and industries involved in standardization activities, as well as for education providers
such as universities, professional associations and consultancy firms. Effective competence
development should be based on the competence requirements of these companies and standards-
developing organizations.
This rationale is why efforts have been made to develop knowledge or skill sets and qualification
programmes for standards professionals at the international, regional and national levels. At the
international level, ISO created a task force team under the Technical Management Board (TMB)
to develop capability requirements for chairs, secretaries and project editors. At the regional level,
relevant projects and activities have been carried out with published results, such as APEC's Education
[20]
Guideline 5 and a research project undertaken by the European Commission (EC). At the national
or organizational level, several countries or organizations have already tried to define a knowledge
system, required skill sets and a qualification programme for standards professionals, including China,
Japan, Korea and the United States.
These efforts have presented a need for competence requirements for standards professionals.
To deliver objectivity in this document, a global survey was carried out to identify the common and
specific competences required and then recommended for standards professionals in companies and
[21]
standards-related organizations. This document is based on APEC's Education Guideline 6 , the
responses to the global survey and an analysis of the responses. It presents the tasks and the related
competences for standards professionals in two separate parts: in companies (this document) and in
standards-related organizations (ISO/IWA 30-2).
This document includes the following topics:
— the structure of tasks and sub-tasks of standards professionals in standards-related organizations;
— the common competences for standards professionals in standards-related organizations;
— the competences by task for standards professionals in standards-related organizations;
— a career roadmap for standards professionals in standards-related organizations.
This document does not cover the certification of persons or qualifications for personnel issues. Also,
this document in principle does not focus on competence for conformity assessment tasks because this
aspect is defined in other existing ISO and IEC documents, e.g. ISO/IEC 17025.
This document is also the result of collecting the practices of different interested parties and common
competence requirements. It is a voluntary guidance document intended for global use. This document,
in its present or revised form, is intended to serve as a stepping stone for competence development and
education programmes for both ISO and its members.
vi © ISO 2019 – All rights reserved

International Workshop Agreement IWA 30-2:2019(E)
Competence of standards professionals —
Part 2:
In standards-related organizations
1 Scope
This document specifies the competence, consisting of knowledge, skills and attributes, needed to
perform the tasks of standards professionals.
This document is applicable to all personnel involved in some aspect of standardization in an
organization performing standardization activities.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
attribute
inherent characteristic of a person
EXAMPLE Visual acuity; sensitivity to others; openness.
[SOURCE: ISO/IEC TS 17027:2014, 2.10]
3.2
competence
ability to apply knowledge (3.3), skills (3.5) and attributes (3.1) to achieve intended results
Note 1 to entry: “Competence” can also be referred to as “competency”.
[SOURCE: ISO 9000:2015, 3.10.4, modified — “attributes” and Note 1 to entry have been added.]
3.3
knowledge
facts, information, truths, principles or understanding acquired through experience or education
[SOURCE: ISO/IEC TS 17027:2014, 2.56]
3.4
responsibility
obligation to act and take decisions to achieve required outcomes
[SOURCE: ISO/IEC 38500:2015, 2.22]
3.5
skill
ability acquired through education, training, experience or other means to perform a task (3.8) or
activity with a specific intended outcome
[SOURCE: ISO/IEC TS 17027:2014, 2.74, modified — The wording in the definition has been reordered.]
3.6
standards professional
person who has the competence (3.2) to perform a job or tasks (3.8) related to standardization activities
in a company or an organization performing standardization activities
3.7
standards-related organization
organization that carries out standardization activities such as planning and evaluation, development,
adoption, publication and/or dissemination of standards
Note 1 to entry: A standards-related organization is defined as a broader term than a standards-developing
organization. Standards-related organizations include organizations involved in any part of the life cycle of
standards, including planning, developing, publishing, disseminating, applying and evaluating. They include
industry, national, regional and international organizations, both governmental and non-governmental
organizations, and both formal and less formal organizations including consortia or fora.
Note 2 to entry: Some of the primary activities and staff of standards-related organizations are related to
standards, but other activities of standards-related organizations may apply. The number of staff involved
in standards in regulatory agencies or trade associations is limited, but their tasks (3.8) are described in this
document. In that context, standards-related organizations may include governmental agencies and non-
governmental organizations that have and undertake any standards-related function or division.
3.8
task
set of activities undertaken in order to achieve a specific goal
Note 1 to entry: These activities can be physical, perceptual and/or cognitive.
Note 2 to entry: While goals are independent of the means used to achieve them, tasks describe particular means
of achieving goals.
[SOURCE: ISO 9241-11:2018, 3.1.11]
4 Tasks and competences
4.1 Tasks
The tasks of standards professionals in standards-related organizations generally include, but are not
limited to, nine tasks that can be repeated or expanded throughout planning, developing and applying
the standards.
The nine tasks of standards professionals in standards-related organizations are:
a) T1: Standardization planning and evaluation;
b) T2: Standards development: work programme management;
c) T3: Standards Development: committee operation and assistance;
d) T4: Standards development: drafting standards;
e) T5: Participation in international standardization;
f) T6: Editing and publication of standards;
2 © ISO 2019 – All rights reserved

g) T7: Dissemination of standards;
h) T8: Training and education about standards;
i) T9: Public service related to standards.
NOTE T# represents a specific task.
In conducting standardization tasks in standards-related organizations, standards professionals
should meet the expectations of the members, domestic interested parties including regulators and
companies, and foreign partners.
Standardization tasks in standards-related organizations may involve planning, developing, publishing,
disseminating, educating and providing relevant services.
NOTE The tasks of standards professionals in standards-related organizations can vary depending on what
they perform in their standardization activities.
To perform the tasks of standards professionals successfully, these professionals need a certain
competence. Competence can be defined as knowledge, skills and attributes, as shown in Figure 1.

Figure 1 — Relationship between task and competence
4.2 Knowledge
The 20 recommended types of knowledge for standards professionals in standards-related
organizations are:
a) K1: Technical knowledge in a specified sector;
b) K2: Knowledge of existing standards/technical regulations in a specified sector;
c) K3: Knowledge of methodologies/methods for strategy development;
d) K4: Knowledge of methodologies for performance management;
e) K5: Knowledge of methods for standard/technology analysis and needs survey;
f) K6: Knowledge of programme management;
g) K7: Knowledge of harmonization with International Standards;
h) K8: Knowledge of the principles, process and procedure for standards development;
i) K9: Knowledge of project management;
j) K10: Knowledge of the drafting rules for standards;
k) K11: Knowledge of the validation methods for standards;
l) K12: Knowledge of international standardization activities and organizations;
m) K13: Knowledge of marketing and public relations;
n) K14: Knowledge of IT systems and database management;
o) K15: Knowledge of human resource development;
p) K16: Knowledge of the laws and systems related to standardization;
q) K17: Knowledge of the legislation process and methods;
r) K18: Knowledge of standards application to the development of technical regulations;
s) K19: Knowledge of responding to foreign technical regulations (WTO/TBT);
t) K20: Knowledge of statistical methods.
NOTE K# represents a specific type of knowledge.
4.3 Skills
The 29 recommended skills for standards professionals in standards-related organizations are:
a) S1: Ability to develop a strategic plan for standardization;
b) S2: Ability to conduct performance measurement and analysis for standardization;
c) S3: Ability to develop action plans for implementing the strategic plan;
d) S4: Ability to identify the needs of standardization;
e) S5: Ability to collect relevant information of standards and standardization;
f) S6: Ability to quantify the needs and expectations of interested parties;
g) S7: Ability to determine whether a standard(s) needs to be newly established or revised;
h) S8: Ability to prepare standards development plans;
i) S9: Ability to manage multiple projects;
j) S10: Written and verbal communication and presentation skills;
k) S11: Ability to work with committees and individuals;
l) S12: Programme management abilities;
m) S13: Project management abilities;
n) S14: Ability to draft standards;
o) S15: Ability to validate standards;
p) S16: Leadership skills for committee operation;
q) S17: Ability to derive agreement on proposed standards;
r) S18: Ability to organize a committee;
s) S19: Documentation skills of international standardization;
t) S20: Language and communication skills;
u) S21: Ability to edit and publish documents;
4 © ISO 2019 – All rights reserved

v) S22: Ability to undertake standards marketing and sales;
w) S23: Ability to manage IT systems and databases;
x) S24: Ability to plan education and training programmes;
y) S25: Teaching and training skills;
z) S26: Ability related to drafting law;
aa) S27: Ability to apply standards to technical regulations;
bb) S28: Ability to interpret relevant documents and official letters related to WTO/TBT;
cc) S29: Ability to communicate with organizations related to WTO/TBT.
NOTE S# represents a specific skill.
4.4 Attributes
The 20 recommended attributes for standards professionals in standards-related organizations are:
a) A1: Accurate/precise/meticulous;
b) A2: Adaptable/adjustable/flexible/versatile;
c) A3: Analytical/logical/systematic;
d) A4: Attentive/good listener;
e) A5: Collaborative/cooperative/synergic;
f) A6: Courteous/well-mannered/polite/respectful;
g) A7: Culturally broad-minded/non-discriminatory/unprejudiced;
h) A8: Decisive (able to reach timely conclusions);
i) A9: Diplomatic;
j) A10: Friendly/outgoing;
k) A11: Globally minded (able to work with people worldwide);
l) A12: Intellectual/fast learner;
m) A13: Observant/eagle-eyed;
n) A14: Open-minded;
o) A15: Patient/uncomplaining/tolerant;
p) A16: Perceptive/insightful/incisive;
q) A17: Responsible/accountable;
r) A18: Results-oriented/willing to improve and/or learn;
s) A19: Self-reliant/self-directed;
t) A20: Strong-willed/persistent.
NOTE A# represents a specific attribute.
5 Competence of standards professionals
5.1 General
Standards professionals should have the competence to conduct and support standardization activities
at the international, national and organizational level based on their profile or assigned tasks so as to
accomplish the mission and objectives of the organization performing standardization activities.
They do not have to be technical experts about the products, services and processes, but they should
have sufficient knowledge about these areas to understand how these can benefit from standards and
standardization, and to carry out the applicable standardization tasks.
The competence of standards professionals can be defined as adeptly using required or recommended
technical and non-technical knowledge, managerial and operational skills and personal attributes
including behaviours and attitudes.
5.2 Common competences
5.2.1 Common knowledge
The common knowledge recommended for standards professionals in standards-related organizations
is defined in Table 1.
Table 1 — Common knowledge recommended for standards professionals
Knowledge Description
K2: Knowledge of existing Standards professionals should have knowledge of relevant existing
standards/technical regulations standards and/or technical regulations in a specified sector.
in a specified sector
K1: Technical knowledge in a Standards professionals should have basic technical and/or professional
specified sector knowledge of a specific industry or a related field, at a level sufficient to
understand the added value of standards and standardization, and to be
able to carry out the applicable standardization tasks.
K8: Knowledge of the Standards professionals should have basic understanding of the principles,
principles, process and proce- process and procedure associated with standards development, and be able
dure for standards to provide appropriate advice.
development
EXAMPLE  Standards professionals developing standards with ISO and IEC
[31][32][33][34][35]
are able to apply the ISO/IEC Directives .
K12: Knowledge of international Standards professionals should have practical knowledge of standardization
standardization activities and activities and organizations at the international, regional, national or
organizations industrial level.
Standards professionals participating in national standardization activities
should be aware of council or technical management board decisions regard-
ing the activities of the technical committees in general and of the committee
for which s/he is responsible.
NOTE 1  For basic information for standards professional participating in
ISO’s technical work, see Reference [37].
NOTE 2  For additional information on international standardization
[31][32][33][34][35]
activities, see the ISO/IEC Directives .
5.2.2 Common skills
The common skills recommended for standards professionals in standards-related organizations are
defined in Table 2.
6 © ISO 2019 – All rights reserved

Table 2 — Common skills recommended for standards professionals
Skills Description
S1: Ability to develop a strategic Standards professionals should be able to identify and develop a strategic
plan for standardization plan for standardization that harmonizes with the national plan for
standards development.
S10: Written and verbal Standards professionals should be able to communicate with committee
communication and members and related interested parties by written communication as well as
presentation skills by verbal communication when developing and disseminating standards.
S5: Ability to collect relevant Standards professionals should be able to collect the relevant information
information of standards and of standards, standardization, market needs or other information to
standardization determine the establishment of a new standard(s) or the revision of an
existing standard(s).
Standards professionals should be able to search for standards (published or
under development), e.g. by developing an inventory of standards in a
specified sector.
NOTE  International Standards, graphical symbols, codes or terms and
[38]
definitions can be searched for using ISO's Online browsing platform .
S11: Ability to work with Standards professionals should be able to cooperate and co-work with ex-
committees and individuals perts and interested parties from different perspectives and backgrounds in
terms of culture and technology.
NOTE  For additional information on participating in IEC as a committee
member, see Reference [25].
5.2.3 Common attributes
The common attributes recommended for standards professionals in standards-related organizations
are defined in Table 3.
Table 3 — Common attributes recommended for standards professionals
Attributes Description
A5: Collaborative/cooperative/ Standards professionals should be able to facilitate cooperation among
synergic interested parties to reach consensus, which is an essential procedural
principle and a necessary condition for the development of standards.
Standards professionals should adhere to the code of conduct, where
applicable.
NOTE 1  For additional information for standards professionals
participating in ISO, see Reference [28].
NOTE 2  For additional information for standards professionals
participating in IEC, see Reference [24].
A1: Accurate/precise/ Standards professionals should be able to manage the whole process for
meticulous standards development according to agreed target dates and in accordance
with the development plan from preparation to completion.
A3: Analytical/logical/ Standards professionals should have extensive analytical ability and talent
systematic for a logical and systematic approach to integrate technical and non-
technical knowledge into drafting standards that will be accepted and
widely used.
A2: Adaptable/adjustable/ Standards professionals should have good flexibility and ongoing
flexible/versatile adaptability to adjust to working with people with different cultural
and technical backgrounds both inside or outside of an organization.
5.3 Competence for T1: “Standardization planning and evaluation”
5.3.1 Description of T1
T1: “Standardization planning and evaluation” may include, but is not limited to, the following sub-
tasks or processes:
a) T1-1: Set and implement a medium- to long-term standardization strategic plan to align with and
support the organization strategy;
b) T1-2: Develop and implement an action plan(s) based on medium- to long-term strategies;
c) T1-3: Conduct an environment scan and determine the context for standardization;
d) T1-4: Review and evaluate the standardization strategic plan in line with the current organization
strategy to provide new opportunities or mitigate risks.
NOTE T#-# represents a specific sub-task. Subtask codes are used in the career roadmap given in Annex C.
The competence required or recommended for T1: “Standardization planning and evaluation” can be
defined using knowledge (see 5.3.2), skills (see 5.3.3) and attributes (see 5.3.4).
5.3.2 Knowledge for T1
The knowledge recommended for T1: “Standardization planning and evaluation” is defined in Table 4.
Table 4 — Knowledge recommended for T1
Knowledge Description
K3: Knowledge of Standards professionals in charge of establishing policy on standards/
methodologies/methods standardization at the country and regional level, as well as in industry and
for strategy development non-government organizations, should have knowledge of methodologies/
methods for strategy and roadmap development.
NOTE  For methodologies/methods for the development of a strategy and
roadmap for standardization, the following techniques can be used:
— environmental analysis (context analysis);
— PEST analysis;
— SWOT analysis;
— risk assessment, etc.
K5: Knowledge of methods for Standards professionals should have knowledge of designing and conducting
standard/technology analysis methods for a standard/technology analysis and needs survey.
and needs survey
K6: Knowledge of programme Standards professionals should have general knowledge of programme
management management applicable to standards development.
EXAMPLE  Programme management activities include setting and reviewing
the objectives of a programme, coordinating activities across projects, and
overseeing the integration of project outputs/results.
NOTE  A standardization programme is generally a group of standardization
projects aligned with specific goals.
K7: Knowledge of harmonization Standards professionals participating in national standardization activities
with International Standards should understand the methods for the adoption of International Standards
and other international deliverables as regional or national standards as
specified in ISO/IEC Guide 21-1 and ISO/IEC Guide 21-2.
K4: Knowledge of methodologies Standards professionals should have knowledge of the methodologies to
for performance management measure and manage the performance of the planning, development and
dissemination of standards.
8 © ISO 2019 – All rights reserved

5.3.3 Skills for T1
The skills recommended for T1: “Standardization planning and evaluation” are defined in Table 5.
Table 5 — Skills recommended for T1
Skills Description
S3: Ability to develop action Standards professionals should be able to develop action plans for
plans for implementing the implementing the strategic plan, including designing an architecture of
strategic plan standards related to a framework of products, services and/or processes.
NOTE  “Action plan” can also be referred to as an “implementation plan”.
S4: Ability to identify the needs Standards professionals should be able to identify the needs of
of standardization standardization based on an environment analysis, context analysis, etc.
S2: Ability to conduct Standards professionals should be able to measure and analyse the
performance measurement performance of standardization activities.
and analysis for standardization
S9: Ability to manage multiple Standards professionals should be able to manage multiple projects
projects simultaneously.
NOTE  For the effective and efficient management of multiple projects, it can
be necessary to prioritize projects, block times, create focuses, review the
workload regularly, overlay project plans, track progress, stay organized, etc.
S8: Ability to prepare standards Standards professionals should be able to prepare plans for standards
development plans development in accordance with the rules of the international, regional,
national and/or industrial organization in which s/he is participating.
S6: Ability to quantify the needs Standards professionals should be able to evaluate and prioritize the needs
and expectations of and expectations of interested parties and express them as a number or a
interested parties quantity.
5.3.4 Attributes for T1
The attributes recommended for T1: “Standardization planning and evaluation” are defined in Table 6.
Table 6 — Knowledge recommended for T1
Attributes Description
A18: Results-oriented/willing to Standards professionals should be results-oriented and willing to improve
improve and/or learn the system and process:
— for standards development;
— for the editing, publication, and dissemination of standards;
— for public service related to standards.
A4: Attentive/good listener Standards professionals should be able to pay close attention to issues in an
acceptable manner.
A17: Responsible/accountable Standards professionals should be able to take responsibility for the overall
management of:
— standards development, including providing advice on the process,
meeting preparation and networking;
— the editing, publication and dissemination of standards;
— the service for the public and interested parties provided by
governmental bodies and/or standards bodies.
A14: Open-minded Standards professionals should be willing to consider new ideas without
prejudice in general, and as facilitators for training and education on
standards and standardization.
Table 6 (continued)
Attributes Description
A16: Perceptive/insightful/ Standards professionals should provide thoughtful insights and be good at
incisive understanding issues or figuring issues out.
A20: Strong-willed/persistent Standards professionals should be able to continue firmly or obstinately on a
course of action in despite of difficulty or opposition.
A11: Globally minded (able to Standards professionals should be able to understand and respect the
work with people worldwide) political, social and cultural environments of others to ensure that the
views of all are heard and understood.
5.4 Competence for T2: “Standards development: work programme management”
5.4.1 Description of T2
T2: “Standards development: work programme management” may include, but is not limited to, the
following sub-tasks or processes:
a) T2-1: Develop plans or a roadmap for specific technical/industrial sectors;
b) T2-2: Manage and evaluate the performance of work plans for specific technical/industrial sectors;
c) T2-3: Develop and manage the standards development procedures and rules.
The competence required or recommended for T2: “Standards development: work programme
management” can be defined using knowledge (see 5.4.2), skills (see 5.4.3) and attributes (see 5.4.4).
5.4.2 Knowledge for T2
The knowledge recommended for T2: “Standards development: work programme management” is
defined in Table 7.
Table 7 — Knowledge recommended for T2
Knowledge Description
K10: Knowledge of the drafting Standards professionals should have substantial knowledge of the rules,
rules for standards principles and structure of standards to be drafted in detail.
NOTE 1  For the drafting of International Standards, see Reference [35].
NOTE 2  For additional information on writing standards, see Reference [27].
NOTE 3  For a model manuscript of a draft International Standard, see
Reference [36].
NOTE 4  For the drafting of standards considering small and medium
enterprises (SMEs), see ISO/IEC Guide 17.
Standards professionals should have knowledge of how to address safety,
environmental and consumer issues in product standards at all stages of the
product life cycle.
— Safety aspects as specified in ISO/IEC Guide 51.
— Environmental aspects as specified in ISO Guide 64.
— Consumer aspects as specified in ISO/IEC Guide 76.
10 © ISO 2019 – All rights reserved

Table 7 (continued)
Knowledge Description
K9: Knowledge of project Standards professionals should have knowledge of the project management
management methodology applicable to standards development at the international,
regional, national and industry/association level.
Project management addresses the planning, organizing, monitoring, con-
trolling and reporting of all aspects of a project, and the motivation of all
those involved to achieve the project objectives as specified in ISO 21500.
NOTE  For additional information on project management applied to
ISO standards development, see References [39] and [40].
K18: Knowledge of standards Standards professionals should have knowledge of standards application to
application to the development the development of technical regulations.
of technical regulations
K7: Knowledge of harmonization See the description of K7 in 5.3.2 (Knowledge for T1).
with International Standards
K6: Knowledge of programme See the description of K6 in 5.3.2 (Knowledge for T1).
...


INTERNATIONAL IWA
WORKSHOP 30-2
AGREEMENT
First edition
2019-10
Competence of standards
professionals —
Part 2:
In standards-related organizations
Reference number
©
ISO 2019
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ii © ISO 2019 – All rights reserved

Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Tasks and competences . 2
4.1 Tasks. 2
4.2 Knowledge . 3
4.3 Skills . 4
4.4 Attributes . 5
5 Competence of standards professionals . 6
5.1 General . 6
5.2 Common competences . 6
5.2.1 Common knowledge . 6
5.2.2 Common skills . 6
5.2.3 Common attributes . 7
5.3 Competence for T1: “Standardization planning and evaluation” . 8
5.3.1 Description of T1 . 8
5.3.2 Knowledge for T1 . 8
5.3.3 Skills for T1 . 9
5.3.4 Attributes for T1 . 9
5.4 Competence for T2: “Standards development: work programme management” .10
5.4.1 Description of T2 .10
5.4.2 Knowledge for T2 .10
5.4.3 Skills for T2 .11
5.4.4 Attributes for T2 .12
5.5 Competence for T3: “Standards development: committee operation and assistance” .12
5.5.1 Description of T3 .12
5.5.2 Knowledge for T3 .12
5.5.3 Skills for T3 .13
5.5.4 Attributes for T3 .14
5.6 Competence for T4: “Standards development: drafting standards” .14
5.6.1 Description of T4 .14
5.6.2 Knowledge for T4 .14
5.6.3 Skills for T4 .15
5.6.4 Attributes for T4 .15
5.7 Competence for T5: “Participation in international standardization” .16
5.7.1 Description of T5 .16
5.7.2 Knowledge for T5 .16
5.7.3 Skills for T5 .17
5.7.4 Attributes for T5 .17
5.8 Competence for T6: “Editing and publication of standards” .18
5.8.1 Description of T6 .18
5.8.2 Knowledge for T6 .18
5.8.3 Skills for T6 .18
5.8.4 Attributes for T6 .19
5.9 Competence for T7: “Dissemination of standards” .19
5.9.1 Description of T7 .19
5.9.2 Knowledge for T7 .19
5.9.3 Skills for T7 .20
5.9.4 Attributes for T7 .20
5.10 Competence for T8: “Training and education about standards” .21
5.10.1 Description of T8 .21
5.10.2 Knowledge for T8 .21
5.10.3 Skills for T8 .21
5.10.4 Attributes for T8 .22
5.11 Competence for T9: “Public service related to standards” .22
5.11.1 Description of T9 .22
5.11.2 Knowledge for T9 .23
5.11.3 Skills for T9 .23
5.11.4 Attributes for T9 .24
Annex A (informative) Survey questionnaire to identify the competence of standards
professionals in standards-related organizations .25
Annex B (informative) Summary of ISO/IWA 30 survey results .29
Annex C (informative) Career roadmap for standards professionals in standards-related
organizations .33
Annex D (informative) Workshop contributors .34
Bibliography .36
iv © ISO 2019 – All rights reserved

Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
International Workshop Agreement IWA/30-2 was approved at a workshop hosted by KATS (Korean
Agency for Technology and Standards) and KSA (Korean Standards Association), held in Jeju, Korea, in
May 2019.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
Introduction
Competence development and education for people performing a job or tasks related to standardization
activities is naturally one of the key interests of national standards bodies, standards-developing
organizations and industries involved in standardization activities, as well as for education providers
such as universities, professional associations and consultancy firms. Effective competence
development should be based on the competence requirements of these companies and standards-
developing organizations.
This rationale is why efforts have been made to develop knowledge or skill sets and qualification
programmes for standards professionals at the international, regional and national levels. At the
international level, ISO created a task force team under the Technical Management Board (TMB)
to develop capability requirements for chairs, secretaries and project editors. At the regional level,
relevant projects and activities have been carried out with published results, such as APEC's Education
[20]
Guideline 5 and a research project undertaken by the European Commission (EC). At the national
or organizational level, several countries or organizations have already tried to define a knowledge
system, required skill sets and a qualification programme for standards professionals, including China,
Japan, Korea and the United States.
These efforts have presented a need for competence requirements for standards professionals.
To deliver objectivity in this document, a global survey was carried out to identify the common and
specific competences required and then recommended for standards professionals in companies and
[21]
standards-related organizations. This document is based on APEC's Education Guideline 6 , the
responses to the global survey and an analysis of the responses. It presents the tasks and the related
competences for standards professionals in two separate parts: in companies (this document) and in
standards-related organizations (ISO/IWA 30-2).
This document includes the following topics:
— the structure of tasks and sub-tasks of standards professionals in standards-related organizations;
— the common competences for standards professionals in standards-related organizations;
— the competences by task for standards professionals in standards-related organizations;
— a career roadmap for standards professionals in standards-related organizations.
This document does not cover the certification of persons or qualifications for personnel issues. Also,
this document in principle does not focus on competence for conformity assessment tasks because this
aspect is defined in other existing ISO and IEC documents, e.g. ISO/IEC 17025.
This document is also the result of collecting the practices of different interested parties and common
competence requirements. It is a voluntary guidance document intended for global use. This document,
in its present or revised form, is intended to serve as a stepping stone for competence development and
education programmes for both ISO and its members.
vi © ISO 2019 – All rights reserved

International Workshop Agreement IWA 30-2:2019(E)
Competence of standards professionals —
Part 2:
In standards-related organizations
1 Scope
This document specifies the competence, consisting of knowledge, skills and attributes, needed to
perform the tasks of standards professionals.
This document is applicable to all personnel involved in some aspect of standardization in an
organization performing standardization activities.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
attribute
inherent characteristic of a person
EXAMPLE Visual acuity; sensitivity to others; openness.
[SOURCE: ISO/IEC TS 17027:2014, 2.10]
3.2
competence
ability to apply knowledge (3.3), skills (3.5) and attributes (3.1) to achieve intended results
Note 1 to entry: “Competence” can also be referred to as “competency”.
[SOURCE: ISO 9000:2015, 3.10.4, modified — “attributes” and Note 1 to entry have been added.]
3.3
knowledge
facts, information, truths, principles or understanding acquired through experience or education
[SOURCE: ISO/IEC TS 17027:2014, 2.56]
3.4
responsibility
obligation to act and take decisions to achieve required outcomes
[SOURCE: ISO/IEC 38500:2015, 2.22]
3.5
skill
ability acquired through education, training, experience or other means to perform a task (3.8) or
activity with a specific intended outcome
[SOURCE: ISO/IEC TS 17027:2014, 2.74, modified — The wording in the definition has been reordered.]
3.6
standards professional
person who has the competence (3.2) to perform a job or tasks (3.8) related to standardization activities
in a company or an organization performing standardization activities
3.7
standards-related organization
organization that carries out standardization activities such as planning and evaluation, development,
adoption, publication and/or dissemination of standards
Note 1 to entry: A standards-related organization is defined as a broader term than a standards-developing
organization. Standards-related organizations include organizations involved in any part of the life cycle of
standards, including planning, developing, publishing, disseminating, applying and evaluating. They include
industry, national, regional and international organizations, both governmental and non-governmental
organizations, and both formal and less formal organizations including consortia or fora.
Note 2 to entry: Some of the primary activities and staff of standards-related organizations are related to
standards, but other activities of standards-related organizations may apply. The number of staff involved
in standards in regulatory agencies or trade associations is limited, but their tasks (3.8) are described in this
document. In that context, standards-related organizations may include governmental agencies and non-
governmental organizations that have and undertake any standards-related function or division.
3.8
task
set of activities undertaken in order to achieve a specific goal
Note 1 to entry: These activities can be physical, perceptual and/or cognitive.
Note 2 to entry: While goals are independent of the means used to achieve them, tasks describe particular means
of achieving goals.
[SOURCE: ISO 9241-11:2018, 3.1.11]
4 Tasks and competences
4.1 Tasks
The tasks of standards professionals in standards-related organizations generally include, but are not
limited to, nine tasks that can be repeated or expanded throughout planning, developing and applying
the standards.
The nine tasks of standards professionals in standards-related organizations are:
a) T1: Standardization planning and evaluation;
b) T2: Standards development: work programme management;
c) T3: Standards Development: committee operation and assistance;
d) T4: Standards development: drafting standards;
e) T5: Participation in international standardization;
f) T6: Editing and publication of standards;
2 © ISO 2019 – All rights reserved

g) T7: Dissemination of standards;
h) T8: Training and education about standards;
i) T9: Public service related to standards.
NOTE T# represents a specific task.
In conducting standardization tasks in standards-related organizations, standards professionals
should meet the expectations of the members, domestic interested parties including regulators and
companies, and foreign partners.
Standardization tasks in standards-related organizations may involve planning, developing, publishing,
disseminating, educating and providing relevant services.
NOTE The tasks of standards professionals in standards-related organizations can vary depending on what
they perform in their standardization activities.
To perform the tasks of standards professionals successfully, these professionals need a certain
competence. Competence can be defined as knowledge, skills and attributes, as shown in Figure 1.

Figure 1 — Relationship between task and competence
4.2 Knowledge
The 20 recommended types of knowledge for standards professionals in standards-related
organizations are:
a) K1: Technical knowledge in a specified sector;
b) K2: Knowledge of existing standards/technical regulations in a specified sector;
c) K3: Knowledge of methodologies/methods for strategy development;
d) K4: Knowledge of methodologies for performance management;
e) K5: Knowledge of methods for standard/technology analysis and needs survey;
f) K6: Knowledge of programme management;
g) K7: Knowledge of harmonization with International Standards;
h) K8: Knowledge of the principles, process and procedure for standards development;
i) K9: Knowledge of project management;
j) K10: Knowledge of the drafting rules for standards;
k) K11: Knowledge of the validation methods for standards;
l) K12: Knowledge of international standardization activities and organizations;
m) K13: Knowledge of marketing and public relations;
n) K14: Knowledge of IT systems and database management;
o) K15: Knowledge of human resource development;
p) K16: Knowledge of the laws and systems related to standardization;
q) K17: Knowledge of the legislation process and methods;
r) K18: Knowledge of standards application to the development of technical regulations;
s) K19: Knowledge of responding to foreign technical regulations (WTO/TBT);
t) K20: Knowledge of statistical methods.
NOTE K# represents a specific type of knowledge.
4.3 Skills
The 29 recommended skills for standards professionals in standards-related organizations are:
a) S1: Ability to develop a strategic plan for standardization;
b) S2: Ability to conduct performance measurement and analysis for standardization;
c) S3: Ability to develop action plans for implementing the strategic plan;
d) S4: Ability to identify the needs of standardization;
e) S5: Ability to collect relevant information of standards and standardization;
f) S6: Ability to quantify the needs and expectations of interested parties;
g) S7: Ability to determine whether a standard(s) needs to be newly established or revised;
h) S8: Ability to prepare standards development plans;
i) S9: Ability to manage multiple projects;
j) S10: Written and verbal communication and presentation skills;
k) S11: Ability to work with committees and individuals;
l) S12: Programme management abilities;
m) S13: Project management abilities;
n) S14: Ability to draft standards;
o) S15: Ability to validate standards;
p) S16: Leadership skills for committee operation;
q) S17: Ability to derive agreement on proposed standards;
r) S18: Ability to organize a committee;
s) S19: Documentation skills of international standardization;
t) S20: Language and communication skills;
u) S21: Ability to edit and publish documents;
4 © ISO 2019 – All rights reserved

v) S22: Ability to undertake standards marketing and sales;
w) S23: Ability to manage IT systems and databases;
x) S24: Ability to plan education and training programmes;
y) S25: Teaching and training skills;
z) S26: Ability related to drafting law;
aa) S27: Ability to apply standards to technical regulations;
bb) S28: Ability to interpret relevant documents and official letters related to WTO/TBT;
cc) S29: Ability to communicate with organizations related to WTO/TBT.
NOTE S# represents a specific skill.
4.4 Attributes
The 20 recommended attributes for standards professionals in standards-related organizations are:
a) A1: Accurate/precise/meticulous;
b) A2: Adaptable/adjustable/flexible/versatile;
c) A3: Analytical/logical/systematic;
d) A4: Attentive/good listener;
e) A5: Collaborative/cooperative/synergic;
f) A6: Courteous/well-mannered/polite/respectful;
g) A7: Culturally broad-minded/non-discriminatory/unprejudiced;
h) A8: Decisive (able to reach timely conclusions);
i) A9: Diplomatic;
j) A10: Friendly/outgoing;
k) A11: Globally minded (able to work with people worldwide);
l) A12: Intellectual/fast learner;
m) A13: Observant/eagle-eyed;
n) A14: Open-minded;
o) A15: Patient/uncomplaining/tolerant;
p) A16: Perceptive/insightful/incisive;
q) A17: Responsible/accountable;
r) A18: Results-oriented/willing to improve and/or learn;
s) A19: Self-reliant/self-directed;
t) A20: Strong-willed/persistent.
NOTE A# represents a specific attribute.
5 Competence of standards professionals
5.1 General
Standards professionals should have the competence to conduct and support standardization activities
at the international, national and organizational level based on their profile or assigned tasks so as to
accomplish the mission and objectives of the organization performing standardization activities.
They do not have to be technical experts about the products, services and processes, but they should
have sufficient knowledge about these areas to understand how these can benefit from standards and
standardization, and to carry out the applicable standardization tasks.
The competence of standards professionals can be defined as adeptly using required or recommended
technical and non-technical knowledge, managerial and operational skills and personal attributes
including behaviours and attitudes.
5.2 Common competences
5.2.1 Common knowledge
The common knowledge recommended for standards professionals in standards-related organizations
is defined in Table 1.
Table 1 — Common knowledge recommended for standards professionals
Knowledge Description
K2: Knowledge of existing Standards professionals should have knowledge of relevant existing
standards/technical regulations standards and/or technical regulations in a specified sector.
in a specified sector
K1: Technical knowledge in a Standards professionals should have basic technical and/or professional
specified sector knowledge of a specific industry or a related field, at a level sufficient to
understand the added value of standards and standardization, and to be
able to carry out the applicable standardization tasks.
K8: Knowledge of the Standards professionals should have basic understanding of the principles,
principles, process and proce- process and procedure associated with standards development, and be able
dure for standards to provide appropriate advice.
development
EXAMPLE  Standards professionals developing standards with ISO and IEC
[31][32][33][34][35]
are able to apply the ISO/IEC Directives .
K12: Knowledge of international Standards professionals should have practical knowledge of standardization
standardization activities and activities and organizations at the international, regional, national or
organizations industrial level.
Standards professionals participating in national standardization activities
should be aware of council or technical management board decisions regard-
ing the activities of the technical committees in general and of the committee
for which s/he is responsible.
NOTE 1  For basic information for standards professional participating in
ISO’s technical work, see Reference [37].
NOTE 2  For additional information on international standardization
[31][32][33][34][35]
activities, see the ISO/IEC Directives .
5.2.2 Common skills
The common skills recommended for standards professionals in standards-related organizations are
defined in Table 2.
6 © ISO 2019 – All rights reserved

Table 2 — Common skills recommended for standards professionals
Skills Description
S1: Ability to develop a strategic Standards professionals should be able to identify and develop a strategic
plan for standardization plan for standardization that harmonizes with the national plan for
standards development.
S10: Written and verbal Standards professionals should be able to communicate with committee
communication and members and related interested parties by written communication as well as
presentation skills by verbal communication when developing and disseminating standards.
S5: Ability to collect relevant Standards professionals should be able to collect the relevant information
information of standards and of standards, standardization, market needs or other information to
standardization determine the establishment of a new standard(s) or the revision of an
existing standard(s).
Standards professionals should be able to search for standards (published or
under development), e.g. by developing an inventory of standards in a
specified sector.
NOTE  International Standards, graphical symbols, codes or terms and
[38]
definitions can be searched for using ISO's Online browsing platform .
S11: Ability to work with Standards professionals should be able to cooperate and co-work with ex-
committees and individuals perts and interested parties from different perspectives and backgrounds in
terms of culture and technology.
NOTE  For additional information on participating in IEC as a committee
member, see Reference [25].
5.2.3 Common attributes
The common attributes recommended for standards professionals in standards-related organizations
are defined in Table 3.
Table 3 — Common attributes recommended for standards professionals
Attributes Description
A5: Collaborative/cooperative/ Standards professionals should be able to facilitate cooperation among
synergic interested parties to reach consensus, which is an essential procedural
principle and a necessary condition for the development of standards.
Standards professionals should adhere to the code of conduct, where
applicable.
NOTE 1  For additional information for standards professionals
participating in ISO, see Reference [28].
NOTE 2  For additional information for standards professionals
participating in IEC, see Reference [24].
A1: Accurate/precise/ Standards professionals should be able to manage the whole process for
meticulous standards development according to agreed target dates and in accordance
with the development plan from preparation to completion.
A3: Analytical/logical/ Standards professionals should have extensive analytical ability and talent
systematic for a logical and systematic approach to integrate technical and non-
technical knowledge into drafting standards that will be accepted and
widely used.
A2: Adaptable/adjustable/ Standards professionals should have good flexibility and ongoing
flexible/versatile adaptability to adjust to working with people with different cultural
and technical backgrounds both inside or outside of an organization.
5.3 Competence for T1: “Standardization planning and evaluation”
5.3.1 Description of T1
T1: “Standardization planning and evaluation” may include, but is not limited to, the following sub-
tasks or processes:
a) T1-1: Set and implement a medium- to long-term standardization strategic plan to align with and
support the organization strategy;
b) T1-2: Develop and implement an action plan(s) based on medium- to long-term strategies;
c) T1-3: Conduct an environment scan and determine the context for standardization;
d) T1-4: Review and evaluate the standardization strategic plan in line with the current organization
strategy to provide new opportunities or mitigate risks.
NOTE T#-# represents a specific sub-task. Subtask codes are used in the career roadmap given in Annex C.
The competence required or recommended for T1: “Standardization planning and evaluation” can be
defined using knowledge (see 5.3.2), skills (see 5.3.3) and attributes (see 5.3.4).
5.3.2 Knowledge for T1
The knowledge recommended for T1: “Standardization planning and evaluation” is defined in Table 4.
Table 4 — Knowledge recommended for T1
Knowledge Description
K3: Knowledge of Standards professionals in charge of establishing policy on standards/
methodologies/methods standardization at the country and regional level, as well as in industry and
for strategy development non-government organizations, should have knowledge of methodologies/
methods for strategy and roadmap development.
NOTE  For methodologies/methods for the development of a strategy and
roadmap for standardization, the following techniques can be used:
— environmental analysis (context analysis);
— PEST analysis;
— SWOT analysis;
— risk assessment, etc.
K5: Knowledge of methods for Standards professionals should have knowledge of designing and conducting
standard/technology analysis methods for a standard/technology analysis and needs survey.
and needs survey
K6: Knowledge of programme Standards professionals should have general knowledge of programme
management management applicable to standards development.
EXAMPLE  Programme management activities include setting and reviewing
the objectives of a programme, coordinating activities across projects, and
overseeing the integration of project outputs/results.
NOTE  A standardization programme is generally a group of standardization
projects aligned with specific goals.
K7: Knowledge of harmonization Standards professionals participating in national standardization activities
with International Standards should understand the methods for the adoption of International Standards
and other international deliverables as regional or national standards as
specified in ISO/IEC Guide 21-1 and ISO/IEC Guide 21-2.
K4: Knowledge of methodologies Standards professionals should have knowledge of the methodologies to
for performance management measure and manage the performance of the planning, development and
dissemination of standards.
8 © ISO 2019 – All rights reserved

5.3.3 Skills for T1
The skills recommended for T1: “Standardization planning and evaluation” are defined in Table 5.
Table 5 — Skills recommended for T1
Skills Description
S3: Ability to develop action Standards professionals should be able to develop action plans for
plans for implementing the implementing the strategic plan, including designing an architecture of
strategic plan standards related to a framework of products, services and/or processes.
NOTE  “Action plan” can also be referred to as an “implementation plan”.
S4: Ability to identify the needs Standards professionals should be able to identify the needs of
of standardization standardization based on an environment analysis, context analysis, etc.
S2: Ability to conduct Standards professionals should be able to measure and analyse the
performance measurement performance of standardization activities.
and analysis for standardization
S9: Ability to manage multiple Standards professionals should be able to manage multiple projects
projects simultaneously.
NOTE  For the effective and efficient management of multiple projects, it can
be necessary to prioritize projects, block times, create focuses, review the
workload regularly, overlay project plans, track progress, stay organized, etc.
S8: Ability to prepare standards Standards professionals should be able to prepare plans for standards
development plans development in accordance with the rules of the international, regional,
national and/or industrial organization in which s/he is participating.
S6: Ability to quantify the needs Standards professionals should be able to evaluate and prioritize the needs
and expectations of and expectations of interested parties and express them as a number or a
interested parties quantity.
5.3.4 Attributes for T1
The attributes recommended for T1: “Standardization planning and evaluation” are defined in Table 6.
Table 6 — Knowledge recommended for T1
Attributes Description
A18: Results-oriented/willing to Standards professionals should be results-oriented and willing to improve
improve and/or learn the system and process:
— for standards development;
— for the editing, publication, and dissemination of standards;
— for public service related to standards.
A4: Attentive/good listener Standards professionals should be able to pay close attention to issues in an
acceptable manner.
A17: Responsible/accountable Standards professionals should be able to take responsibility for the overall
management of:
— standards development, including providing advice on the process,
meeting preparation and networking;
— the editing, publication and dissemination of standards;
— the service for the public and interested parties provided by
governmental bodies and/or standards bodies.
A14: Open-minded Standards professionals should be willing to consider new ideas without
prejudice in general, and as facilitators for training and education on
standards and standardization.
Table 6 (continued)
Attributes Description
A16: Perceptive/insightful/ Standards professionals should provide thoughtful insights and be good at
incisive understanding issues or figuring issues out.
A20: Strong-willed/persistent Standards professionals should be able to continue firmly or obstinately on a
course of action in despite of difficulty or opposition.
A11: Globally minded (able to Standards professionals should be able to understand and respect the
work with people worldwide) political, social and cultural environments of others to ensure that the
views of all are heard and understood.
5.4 Competence for T2: “Standards development: work programme management”
5.4.1 Description of T2
T2: “Standards development: work programme management” may include, but is not limited to, the
following sub-tasks or processes:
a) T2-1: Develop plans or a roadmap for specific technical/industrial sectors;
b) T2-2: Manage and evaluate the performance of work plans for specific technical/industrial sectors;
c) T2-3: Develop and manage the standards development procedures and rules.
The competence required or recommended for T2: “Standards development: work programme
management” can be defined using knowledge (see 5.4.2), skills (see 5.4.3) and attributes (see 5.4.4).
5.4.2 Knowledge for T2
The knowledge recommended for T2: “Standards development: work programme management” is
defined in Table 7.
Table 7 — Knowledge recommended for T2
Knowledge Description
K10: Knowledge of the drafting Standards professionals should have substantial knowledge of the rules,
rules for standards principles and structure of standards to be drafted in detail.
NOTE 1  For the drafting of International Standards, see Reference [35].
NOTE 2  For additional information on writing standards, see Reference [27].
NOTE 3  For a model manuscript of a draft International Standard, see
Reference [36].
NOTE 4  For the drafting of standards considering small and medium
enterprises (SMEs), see ISO/IEC Guide 17.
Standards professionals should have knowledge of how to address safety,
environmental and consumer issues in product standards at all stages of the
product life cycle.
— Safety aspects as specified in ISO/IEC Guide 51.
— Environmental aspects as specified in ISO Guide 64.
— Consumer aspects as specified in ISO/IEC Guide 76.
10 © ISO 2019 – All rights reserved

Table 7 (continued)
Knowledge Description
K9: Knowledge of project Standards professionals should have knowledge of the project management
management methodology applicable to standards development at the international,
regional, national and industry/association level.
Project management addresses the planning, organizing, monitoring, con-
trolling and reporting of all aspects of a project, and the motivation of all
those involved to achieve the project objectives as specified in ISO 21500.
NOTE  For additional information on project management applied to
ISO standards development, see References [39] and [40].
K18: Knowledge of standards Standards professionals should have knowledge of standards application to
application to the development the development of technical regulations.
of technical regulations
K7: Knowledge of harmonization See the description of K7 in 5.3.2 (Knowledge for T1).
with International Standards
K6: Knowledge of programme See the description of K6 in 5.3.2 (Knowledge for T1).
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