EN 60300-1:2003

SLOVENSKI STANDARD
01-september-2004
1DGRPHãþD
SIST EN 60300-1:2002
Vodenje zagotovljivosti – 1. del: Sistemi vodenja zagotovljivosti (IEC 60300-1:2003)
Dependability management -- Part 1: Dependability management systems
Zuverlässigkeitsmanagement -- Teil 1: Zuverlässigkeitsmanagementsysteme
Gestion de la sûreté de fonctionnement -- Partie 1: Gestion du programme de sûreté de
fonctionnement
Ta slovenski standard je istoveten z: EN 60300-1:2003
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD EN 60300-1
NORME EUROPÉENNE
EUROPÄISCHE NORM September 2003

ICS 03.100.40; 03.120.01; 21.020 Supersedes EN 60300-1:1993

English version
Dependability management
Part 1: Dependability management systems
(IEC 60300-1:2003)
Gestion de la sûreté de fonctionnement Zuverlässigkeitsmanagement
Partie 1: Gestion du programme Teil 1: Zuverlässigkeits-
de sûreté de fonctionnement managementsysteme
(CEI 60300-1:2003) (IEC 60300-1:2003)

This European Standard was approved by CENELEC on 2003-09-01. CENELEC members are bound to
comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on
application to the Central Secretariat or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CENELEC member into its own language and
notified to the Central Secretariat has the same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Czech Republic,
Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland and United Kingdom.

CENELEC
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung

Central Secretariat: rue de Stassart 35, B - 1050 Brussels

© 2003 CENELEC - All rights of exploitation in any form and by any means reserved worldwide for CENELEC members.

Ref. No. EN 60300-1:2003 E
Foreword
The text of document 56/856/FDIS, future edition 2 of IEC 60300-1, prepared by IEC TC 56,
Dependability, was submitted to the IEC-CENELEC parallel vote and was approved by CENELEC as
EN 60300-1 on 2003-09-01.
This European Standard supersedes EN 60300-1:1993.

The following dates were fixed:

– latest date by which the EN has to be implemented
at national level by publication of an identical
national standard or by endorsement (dop) 2004-06-01

– latest date by which the national standards conflicting
with the EN have to be withdrawn (dow) 2006-09-01

The main changes with respect to EN 60300-1:1993 are listed below:
- Dependability management system seen as part of the organization's overall management system.
- Structural and terminological alignment with EN ISO 9000:2000 standards.
- Focus on systems.
Annexes designated "normative" are part of the body of the standard.
Annexes designated "informative" are given for information only.
In this standard, annex ZA is normative and annexes A and B are informative.
Annex ZA has been added by CENELEC.
__________
Endorsement notice
The text of the International Standard IEC 60300-1:2003 was approved by CENELEC as a European
Standard without any modification.
__________
- 3 - EN 60300-1:2003
Annex ZA
(normative)
Normative references to international publications
with their corresponding European publications
This European Standard incorporates by dated or undated reference, provisions from other
publications. These normative references are cited at the appropriate places in the text and the
publications are listed hereafter. For dated references, subsequent amendments to or revisions of any
of these publications apply to this European Standard only when incorporated in it by amendment or
revision. For undated references the latest edition of the publication referred to applies (including
amendments).
NOTE When an international publication has been modified by common modifications, indicated by (mod), the relevant
EN/HD applies.
Publication Year Title EN/HD Year
1) 1)
IEC 60300-2 - Dependability management EN 60300-2 -
Part 2: Guidance for dependability
management
ISO 9000 2000 Quality management systems EN ISO 9000 2000
Fundamentals and vocabulary
ISO 9001 2000 Quality management systems - EN ISO 9001 2000
Requirements
ISO 9004 2000 Quality management systems EN ISO 9004 2000
Guidelines for performance
improvements
1)
At draft stage.
INTERNATIONAL IEC
STANDARD
60300-1
Second edition
2003-06
Dependability management –
Part 1:
Dependability management systems
Gestion de la sûreté de fonctionnement –
Partie 1:
Gestion du programme de sûreté de fonctionnement
 IEC 2003  Copyright - all rights reserved
No part of this publication may be reproduced or utilized in any form or by any means, electronic or
mechanical, including photocopying and microfilm, without permission in writing from the publisher.
International Electrotechnical Commission, 3, rue de Varembé, PO Box 131, CH-1211 Geneva 20, Switzerland
Telephone: +41 22 919 02 11 Telefax: +41 22 919 03 00 E-mail: inmail@iec.ch  Web: www.iec.ch
PRICE CODE
Commission Electrotechnique Internationale
Q
International Electrotechnical Commission
Международная Электротехническая Комиссия
For price, see current catalogue

– 2 – 60300-1  IEC:2003(E)
CONTENTS
FOREWORD . 3
INTRODUCTION .5
1 Scope and object . 6
2 Normative references. 6
3 Terms and definitions . 6
4 Dependability management system. 8
4.1 Application. 8
4.2 General recommendations . 8
4.3 Documentation recommendations . 9
5 Management responsibility. 9
5.1 Management function and commitment on dependability. 9
5.2 Customer focus on dependability . 9
5.3 Dependability policy. 9
5.4 Dependability planning .10
5.5 Responsibility, authority and communication.10
5.6 Management review.10
6 Resource management .10
6.1 Provision of resources .10
6.2 Human resources .11
6.3 Infrastructure .11
6.4 Work environment.11
7 Product realization.11
7.1 Planning of product realization.11
7.2 Customer-related processes .12
7.3 Design and development .12
7.4 Purchasing and subcontracting .12
7.5 Production and service provision .12
7.6 Control of monitoring and measuring devices.13
8 Measurement, analysis and improvement .13
8.1 General .13
8.2 Monitoring and measurement.13
8.3 Control of nonconforming product .13
8.4 Analysis of data .13
8.5 Improvement.14
Annex A (informative) Dependability relationships.15
Annex B (informative) Process steps for managing dependability .16
Bibliography.17
Figure A.1 – Dependability relationships .15
Figure B.1 – Sequence of activities .16

60300-1  IEC:2003(E) – 3 –
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 1: Dependability management systems
FOREWORD
1) The IEC (International Electrotechnical Commission) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of the IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, the IEC publishes International Standards. Their preparation is
entrusted to technical committees; any IEC National Committee interested in the subject dealt with may
participate in this preparatory work. International, governmental and non-governmental organizations liaising
with the IEC also participate in this preparation. The IEC collaborates closely with the International
Organization for Standardization (ISO) in accordance with conditions determined by agreement between the
two organizations.
2) The formal decisions or agreements of the IEC on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
from all interested National Committees.
3) The documents produced have the form of recommendations for international use and are published in the form
of standards, technical specifications, technical reports or guides and they are accepted by the National
Committees in that sense.
4) In order to promote international unification, IEC National Committees undertake to apply IEC International
Standards transparently to the maximum extent possible in their national and regional standards. Any
divergence between the IEC Standard and the corresponding national or regional standard shall be clearly
indicated in the latter.
5) The IEC provides no marking procedure to indicate its approval and cannot be rendered responsible for any
equipment declared to be in conformity with one of its standards.
6) Attention is drawn to the possibility that some of the elements of this International Standard may be the subject
of patent rights. The IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-1 has been prepared by IEC technical committee 56:
Dependability.
This second edition cancels and replaces the first edition, published in 1993, and constitutes
a technical revision.
The main changes with respect to the previous edition are listed below.
– Dependability management system seen as part of the organization’s overall management
system.
– Structural and terminological alignment with ISO 9000:2000 standards.
– Focus on systems.
The text of this standard is based on the following documents:
FDIS Report on voting
56/856/FDIS 56/861/RVD
Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.

– 4 – 60300-1  IEC:2003(E)
The committee has decided that the contents of this publication will remain unchanged until 2010.
At this date, the publication will be
• reconfirmed;
• withdrawn;
• replaced by a revised edition, or
• amended.
60300-1  IEC:2003(E) – 5 –
INTRODUCTION
Dependability is a key decision factor in today’s global business environment. Dependability
affects product costs and processes. It is an inherent product design property influencing
product performance. A dependable product is achieved through the implementation of
dependability disciplines in the early concept and design phases of the product life cycle to
provide cost-effective product operations. Like other technical and engineering disciplines,
dependability needs to be managed in order to deliver high-value products to customers. In the
broadest sense, dependability reflects user confidence in fitness for use by attaining satisfaction
in product performance capability, delivering service availability upon demand, and minimizing
the costs associated with the acquisition and ownership throughout the life cycle.
Dependability is the collective term describing the availability performance of any simple to
complex product. The factors influencing the availability performance of a product are the
reliability and maintainability design characteristics and the maintenance support perform-
ance. Annex A provides the dependability relationships. In many products, reliability,
maintainability, and availability rank amongst the dominant performance characteristics of
importance to the customers seeking cost-effective operation. Reliability and maintainability
are performance characteristics inherent in the product design. Maintenance support is
external to the product, and will affect its dependability. Maintenance support performance
reflects the ability of the maintenance organization to provide the necessary resources to
sustain a level of maintenance support effort to achieve system availability performance
objectives.
This part of IEC 60300 provides general guidelines in establishing a dependability manage-
ment system to meet most organization or project needs. The structure of the referenced
dependability standards follows a “tool-box” concept. The recommendations are non-
prescriptive to facilitate tailoring and effective implementation of dependability disciplines in
management. The top-level dependability management standard IEC 60300-1 is supported by
IEC 60300-2 providing references to application guidelines and methods. This “tool-box”
concept helps standards users locate specific dependability application guidelines and
relevant methods to accomplish their respective project objectives.
This standard encourages innovation and flexibility in management and design for product
optimization with known constraints and technology limitations. It is aligned with
ISO 9001:2000 and ISO 9004:2000 Quality Management Systems (QMS) structure to facilitate
incorporation of dependability activities in the overall management system. Dependability
activities complement QMS processes to achieve the desired levels of reliability,
maintainability, and maintenance support performance of products. The alignment of
IEC 60300-1 to ISO 9001:2000 and ISO 9004:2000 is necessary to link specific dependability
recommendations to relevant QMS processes. The major clauses in IEC 60300-1 are cross-
referencing ISO 9001:2000 and ISO 9004:2000 although some clause headings may not be
exactly the same. They address similar quality topics from a dependability perspective.

– 6 – 60300-1  IEC:2003(E)
DEPENDABILITY MANAGEMENT –
Part 1: Dependability management systems
1 Scope and object
This part of IEC 60300 describes the concepts and principles of dependability management
systems. It identifies the generic processes in dependability for planning, resource allocation,
control, and tailoring necessary to meet dependability objectives.
This standard deals with the dependability performance issues in the product life-cycle
phases concerning planning, design, measurements, analysis and improvement. Depend-
ability includes availability performance and its influencing factors: reliability performance,
maintainability performance, and maintenance support performance.
The object of this standard is to facilitate co-operation by all parties concerned (supplier,
organization and customer) and foster understanding of the dependability needs and value to
achieve the overall dependability objectives.
2 Normative references
The following referenced documents are indispensable for the application of this document.
For dated references, only the edition cited applies. For undated references, the latest edition
of the referenced document (including any amendments) applies.
IEC 60300-2, Dependability management – Part 2: Guidelines for dependability programme
management
ISO 9000:2000, Quality management systems – Fundamentals and vocabulary
ISO 9001:2000, Quality management systems – Requirements
ISO 9004:2000, Quality management systems – Guidelines for performance improvements
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
NOTE Certain terms come from IEC 60050(191) and, where this is the case, the concept from that publication is
referenced in square brackets after the definition. ISO 9000:2000 is used as referenced to quality vocabulary.
3.1
dependability
collective term used to describe the availability performance and its influencing factors:
reliability performance, maintainability performance and maintenance support performance
NOTE Dependability is used only for general descriptions in non-quantitative terms.
[IEC 60050, 191-02-03]
___________
Second edition to be published.

60300-1  IEC:2003(E) – 7 –
3.2
dependability management
coordinated activities to direct and control an organization with regard to dependability
NOTE Dependability management is part of an organization’s overall management.
3.3
dependability management system
management system to direct and control an organization with regard to dependability
NOTE 1 The dependability management system of an organization is part of its overall management system.
NOTE 2 The organizational structure, responsibilities, procedures, processes and resources used for managing
dependability are often referred to as dependability programme.
3.4
dependability plan
document setting out the specific dependability practices, resources and sequences of
activities relevant to a particular product, contract or project
3.5
product
result of a process
NOTE 1 There are four generic product categories, as follows:
– services (for example, transport);
– software (for example, computer program, dictionary);
– hardware (for example, engine mechanical part);
– processed materials (for example, lubricant).
Many products comprise elements belonging to different generic product categories. Whether the product is then
called service, software, hardware or processed material depends on the dominant element. For example the
offered product “automobile” consists of hardware (for example, tyres), processed materials (for example, fuel,
cooling liquid), software (for example, engine control software, driver's manual), and service (for example,
operating explanations given by the salesman).
NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier
and customer and is generally intangible. Provision of a service can involve, for example, the following:
– an activity performed on a customer-supplied tangible product (for example, automobile to be repaired);
– an activity performed on a customer-supplied intangible product (for example
...