EN 60300-1:2014

SLOVENSKI STANDARD
01-november-2014
1DGRPHãþD
SIST EN 60300-1:2004
SIST EN 60300-2:2004
Vodenje zagotovljivosti - 1. del: Navodilo za vodenje in izvedbo (IEC 60300-1:2014)
Dependability management - Part 1: Guidance for management and application
Gestion de la sûreté de fonctionnement - Partie 1: Lignes directrices pour la gestion et
l’application
Ta slovenski standard je istoveten z: EN 60300-1:2014
ICS:
03.120.01 Kakovost na splošno Quality in general
21.020 =QDþLOQRVWLLQQDþUWRYDQMH Characteristics and design of
VWURMHYDSDUDWRYRSUHPH machines, apparatus,
equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD EN 60300-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2014
ICS 03.100.40; 03.120.01; 21.020 Supersedes EN 60300-1:2003, EN 60300-2:2004
English Version
Dependability management - Part 1: Guidance for management
and application
(IEC 60300-1:2014)
Gestion de la sûreté de fonctionnement - Partie 1: Lignes Zuverlässigkeitsmanagement - Teil 1: Leitfaden für
directrices pour la gestion et l'application Management und Anwendung
(CEI 60300-1:2014) (IEC 60300-1:2014)
This European Standard was approved by CENELEC on 2014-06-27. CENELEC members are bound to comply with the CEN/CENELEC
Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC
Management Centre or to any CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the
same status as the official versions.
CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,
Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.

European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2014 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.
Ref. No. EN 60300-1:2014 E
Foreword
The text of document 56/1550/FDIS, future edition 3 of IEC 60300-1, prepared by IEC TC 56,
“Dependability”; was submitted to the IEC-CENELEC parallel vote and approved by CENELEC as
The following dates are fixed:
• latest date by which the document has (dop) 2014-09-27
to be implemented at national level by
publication of an identical national
standard or by endorsement
(dow) 2017-06-27
• latest date by which the national
standards conflicting with the
document have to be withdrawn
This document supersedes EN 60300-1:2003 and EN 60300-2:2004.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CENELEC [and/or CEN] shall not be held responsible for identifying any or all such patent
rights.
Endorsement notice
The text of the International Standard IEC 60300-1:2014 was approved by CENELEC as a European
Standard without any modification.

IEC 60300-1 ®
Edition 3.0 2014-05
INTERNATIONAL
STANDARD
Dependability management –
Part 1: Guidance for management and application

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
PRICE CODE
X
ICS 03.100.40, 03.120.01, 21.020 ISBN 978-2-8322-1558-6

– 2 – IEC 60300-1:2014 © IEC 2014
CONTENTS
FOREWORD . 4
INTRODUCTION . 6
1 Scope . 7
2 Normative references . 7
3 Terms, definitions and abbreviations . 7
3.1 Terms and definitions . 7
3.2 Abbreviations . 10
4 Dependability management . 10
4.1 Understanding dependability . 10
4.2 Benefits of dependability management . 12
4.3 Challenges of managing dependability . 12
5 System for managing dependability . 12
5.1 Overview. 12
5.2 Organizational arrangements . 13
5.3 Management actions . 14
5.4 Performance evaluation . 14
6 Application of dependability management . 15
6.1 Tailoring a dependability programme . 15
6.2 Analysis of objectives and requirements . 16
6.3 Risk management . 17
6.4 Implementation of dependability activities through the life cycle . 17
6.5 Selection of dependability tools and technical activities . 17
6.6 Resources . 18
6.7 Measurement and assessment . 18
6.8 Assurance of dependability . 19
6.9 Reviewing dependability outcomes and activities . 20
Annex A (informative) Organizational arrangements of a dependability management
system . 22
A.1 Organizational structures . 22
A.2 Organization of dependability activities . 22
Annex B (informative) Activities of a dependability management system . 24
B.1 Dependability activities within the life cycle . 24
B.2 Dependability life cycle activities . 27
Annex C (informative) Defining requirements of an item . 32
C.1 Requirements from an application perspective . 32
C.2 Examples of performance requirements that include dependability . 33
C.2.1 Requirements determined by both provider and user . 33
C.2.2 Requirements determined by provider only . 34
Annex D (informative) Structure of dependability standards . 37
D.1 Structure . 37
D.2 Core standards . 37
D.3 Process standards . 37
D.4 Support standards. 38
D.5 Associated standards . 38

IEC 60300-1:2014 © IEC 2014 – 3 –
Annex E (informative) Checklist for review of dependability . 39
E.1 Introductory remark . 39
E.2 Concept . 39
E.2.1 Requirements definition . 39
E.2.2 Requirements analysis. 39
E.2.3 High-level architectural design . 39
E.3 Development . 40
E.3.1 Item design . 40
E.3.2 Full-scale system development . 40
E.4 Realization . 41
E.4.1 Item realization . 41
E.4.2 Item implementation . 41
E.5 Utilization . 41
E.6 Enhancement . 41
E.7 Retirement . 42
Bibliography . 43

Figure 1 – Relationship of dependability to the needs and requirements of an item
(product, system, process or service). 11
Figure 2 – Dependability management systems . 13
Figure B.1 – Dependability activities and the life cycle . 26
Figure C.1 – Example showing the relationship between the functional, non-functional
and dependability requirements for a motor-driven pipeline pump . 34
Figure C.2 – Example showing the relationship between the functional, non-functional
and dependability requirements for a family car . 36
Figure D.1 – Framework for dependability standards . 37

Table B.1 – Activities during the concept stage . 27
Table B.2 – Activities during development stage . 29
Table B.3 – Activities during the realization stage . 30
Table B.4 – Activities during the utilization stage . 31
Table B.5 – Activities during the enhancement stage . 31
Table B.6 – Activities during the retirement stage . 31

– 4 – IEC 60300-1:2014 © IEC 2014
INTERNATIONAL ELECTROTECHNICAL COMMISSION
____________
DEPENDABILITY MANAGEMENT –
Part 1: Guidance for management and application

FOREWORD
1) The International Electrotechnical Commission (IEC) is a worldwide organization for standardization comprising
all national electrotechnical committees (IEC National Committees). The object of IEC is to promote
international co-operation on all questions concerning standardization in the electrical and electronic fields. To
this end and in addition to other activities, IEC publishes International Standards, Technical Specifications,
Technical Reports, Publicly Available Specifications (PAS) and Guides (hereafter referred to as “IEC
Publication(s)”). Their preparation is entrusted to technical committees; any IEC National Committee interested
in the subject dealt with may participate in this preparatory work. International, governmental and non-
governmental organizations liaising with the IEC also participate in this preparation. IEC collaborates closely
with the International Organization for Standardization (ISO) in accordance with conditions determined by
agreement between the two organizations.
2) The formal decisions or agreements of IEC on technical matters express, as nearly as possible, an international
consensus of opinion on the relevant subjects since each technical committee has representation from all
interested IEC National Committees.
3) IEC Publications have the form of recommendations for international use and are accepted by IEC National
Committees in that sense. While all reasonable efforts are made to ensure that the technical content of IEC
Publications is accurate, IEC cannot be held responsible for the way in which they are used or for any
misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees undertake to apply IEC Publications
transparently to the maximum extent possible in their national and regional publications. Any divergence
between any IEC Publication and the corresponding national or regional publication shall be clearly indicated in
the latter.
5) IEC itself does not provide any attestation of conformity. Independent certification bodies provide conformity
assessment services and, in some areas, access to IEC marks of conformity. IEC is not responsible for any
services carried out by independent certification bodies.
6) All users should ensure that they have the latest edition of this publication.
7) No liability shall attach to IEC or its directors, employees, servants or agents including individual experts and
members of its technical committees and IEC National Committees for any personal injury, property damage or
other damage of any nature whatsoever, whether direct or indirect, or for costs (including legal fees) and
expenses arising out of the publication, use of, or reliance upon, this IEC Publication or any other IEC
Publications.
8) Attention is drawn to the Normative references cited in this publication. Use of the referenced publications is
indispensable for the correct application of this publication.
9) Attention is drawn to the possibility that some of the elements of this IEC Publication may be the subject of
patent rights. IEC shall not be held responsible for identifying any or all such patent rights.
International Standard IEC 60300-1 has been prepared by IEC technical committee 56:
Dependability.
This third edition cancels and replaces the second edition published in 2003 and constitutes a
technical revision.
This edition includes the following significant technical changes with respect to the previous
edition:
a) an updating of definitions to reflect IEC 60050-191:2014;
b) an enhanced description of dependability and its attributes;
c) a more generic approach to dependability management;
d) revised guidelines for application of dependability management;
e) a more generic approach to the life cycle;

IEC 60300-1:2014 © IEC 2014 – 5 –
f) a framework for dependability standards.

In addition, this third edition cancels and replaces the second edition of document
IEC 60300-2 published in 2004.
The text of this standard is based on the following documents:
FDIS Report on voting
56/1550/FDIS 56/1556/RVD
Full information on the voting for the approval of this standard can be found in the report on
voting indicated in the above table.
This publication has been drafted in accordance with the ISO/IEC Directives, Part 2.
A list of all parts in the IEC 60300 series, published under the general title Dependability
management, can be found on the IEC website.
The committee has decided that the contents of this publication will remain unchanged until
the stability date indicated on the IEC web site under "http://webstore.iec.ch" in the data
related to the specific publication. At this date, the publication will be
• reconfirmed,
• withdrawn,
• replaced by a revised edition, or
• amended.
A bilingual version of this publication may be issued at a later date.

– 6 – IEC 60300-1:2014 © IEC 2014
INTRODUCTION
This part of IEC 60300 describes the processes involved in managing dependability within an
organization and establishes a framework for managing dependability activities for the
purpose of achieving dependability performance.
Dependability is the ability of an item to perform as and when required. Dependability is a
term used to describe the time-dependent characteristics associated with the performance of
an item. Dependability includes characteristics such as availability, reliability, maintainability
and supportability under given conditions of use and maintenance support requirements.
Dependability describes the extent to which something can be trusted to behave as expected.
Dependability creates trust and confidence and affects the ability of an organization to meet
its objectives. It is achieved by effective planning and implementation of dependability
activities throughout the life cycle of items.
Dependability has a strong impact on the user’s perception of the value of an item developed
or provided by an organization. Poor dependability will affect an organization’s capability to
deliver its objectives and reduce its reputation.
Dependability management provides a systematic approach for addressing dependability and
related issues from an organizational and business perspective. Dependability is often driven
by technology and requires the integration of innovation with legacy products. Achieving
dependability throughout the life cycle process can be influenced by market dynamics, global
economics and resource distributions, changing customer needs, and a competitive
environment. Strategies need to adapt to anticipated changes to sustain viability in business
operations. Dependability management focuses on the needs of stakeholders in optimizing
dependability to enhance organizational objectives and return-on-investments.
This standard is written specifically for application to technological products, systems,
processes and services, which are referred to in this standard by the general term “item”.
However, much of the guidance provided is generic and can be adapted for application in
various non-technological applications. In addition, the potential side effects on safety,
environment and other factors should be identified, analysed and managed when optimizing
dependability.
The intended audience for this standard ranges from users, owners and customers to
organizations involved in and responsible for ensuring dependability requirements are being
met. Organizations include all types and sizes of corporations, public and private institutions
such as in government agencies, business enterprises, and non-profit associations.

IEC 60300-1:2014 © IEC 2014 – 7 –
DEPENDABILITY MANAGEMENT –
Part 1: Guidance for management and application

1 Scope
This part of IEC 60300 establishes a framework for dependability management. It provides
guidance on dependability management of products, systems, processes or services involving
hardware, software and human aspects or any integrated combinations of these elements. It
presents guidance on planning and implementation of dependability activities and technical
processes throughout the life cycle taking into account other requirements such as those
relating to safety and the environment.
This standard gives guidelines for management and their technical personnel to assist them
to optimize dependability.
This standard is not intended for the purpose of certification.
2 Normative references
The following documents, in whole or in part, are normatively referenced in this document and
are indispensable for its application. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any
amendments) applies.
None.
3 Terms, definitions and abbreviations
For the purposes of this document, the following terms and definitions apply.
3.1 Terms and definitions
3.1.1
availability < of an item>
ability to be in a state to perform as required
Note 1 to entry: Availability depends upon the combined characteristics of the reliability, recoverability and
maintainability of the item, and in some cases, on the maintenance support performance.
Note 2 to entry: Availability may be quantified using appropriate performance measures.
[SOURCE: IEC 60050-191:2014 [1] , 191-41-23]
3.1.2
dependability
ability to perform as and when required
Note 1 to entry: Dependability includes availability, reliability, recoverability, maintainability, and maintenance
support performance, and, in some cases, other characteristics such as durability, safety and security.
_____________
Numbers in brackets refer to the bibliography.

– 8 – IEC 60300-1:2014 © IEC 2014
Note 2 to entry: Dependability is used as a collective term for the time-related quality characteristics of an item.
[SOURCE: IEC 60050-191:2014, 191-41-22]
3.1.3
dependability case
evidence-based, reasoned, traceable argument created to support the contention that a
defined system will satisfy the dependability requirements
3.1.4
dependability management
coordinated activities to direct and control an organization with regard to dependability
Note 1 to entry: Dependability management is part of an organization’s overall management.
3.1.5
dependability management system
set of interrelated or interacting elements of an organization to establish dependability-related
policies and objectives and the processes to achieve those dependability objectives
Note 1 to entry: Systems for managing dependability are part of the overall management system and not usually a
separate management system.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning,
procedures and processes.
3.1.6
dependability plan
set of scheduled activities to achieve dependability objectives and targets for an item
3.1.7
dependability programme
coordinated set of plans that describe the activities that lead to cost-effective achievement of
dependability objectives and targets and the way they are resourced
3.1.8
item
subject being considered
Note 1 to entry: The item may be an individual part, component, device, functional unit, equipment, subsystem, or
system.
Note 2 to entry: The item may consist of hardware, software, people or any combination thereof.
Note 3 to entry: The item is often comprised of elements that may each be individually considered.
[SOURCE: IEC 60050-191:2014, 191-41-01]
3.1.9
life cycle
series of identifiable stages through which an item goes, from its conception to disposal
EXAMPLE A typical system lifecycle consists of: concept and definition; design and development; construction,
installation and commissioning; operation and maintenance; mid-life upgrading, or life extension; and
decommissioning and disposal.
Note1 to entry: The stages identified will vary with application.
[SOURCE: IEC 60050-191:2014, 191-41-09]

IEC 60300-1:2014 © IEC 2014 – 9 –
3.1.10
maintainability
ability to be retained in, or restored to a state to perform as required, under given conditions
of use and maintenance
Note 1 to entry: Given conditions would include aspects that affect maintainability, such as: location for
maintenance, accessibility, maintenance procedures and maintenance resources.
Note 2 to entry: Maintainability may be quantified using appropriate measures.
[SOURCE: IEC 60050-191:2014, 191-41-27]
3.1.11
maintenance support
provision of resources to maintain an item
Note 1 to entry: Resources include human resources, support equipment, materials and spare parts, maintenance
facilities, documentation and information, and maintenance information systems.
[SOURCE: IEC 60050-191:2014, 191-41-28]
3.1.12
organization
person or group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives
Note 1 to entry: The concept of organization includes, but is not limited, to sole-trader, company, corporation,
firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or
not, public or private.
Note 2 to entry: For organizations with more than one operating unit, a single unit may be defined as an
organization.
3.1.13
reliability
ability to perform as required, without failure, for a given time interval, under given conditions
Note 1 to entry: The time interval duration may be expressed in units appropriate to the item concerned, e.g.
calendar time, operating cycles, distance run, etc., and the units should always be clearly stated.
Note 2 to entry: Given conditions include aspects that affect reliability, such as: mode of operation, stress levels,
environmental conditions and maintenance.
Note 3 to entry: Reliability may be quantified using appropriate measures.
[SOURCE: IEC 60050-191:2014, 191-41-24]
3.1.14
requirement
need or expectation that is stated, generally implied or obligatory
[SOURCE: ISO 9000:2005, 3.1.2]
3.1.15
stakeholder
person or organization that can affect, be affected by, or perceive themselves to be affected
by a decision or activity
3.1.16
supportability
ability to be supported to sustain the required availability with a defined operational profile
and logistic and maintenance resources

– 10 – IEC 60300-1:2014 © IEC 2014
Note 1 to entry: Supportability complements the inherent reliability and maintainability of the item, combined with
factors external to the item that affect the relative ease of providing the required maintenance and logistic support.
[SOURCE: IEC 60050-191:2014, 191-41-31, note 1 has been modified]
3.1.17
system
set of interrelated items that collectively fulfil a requirement
Note 1 to entry: A system is considered to have a defined real or abstract boundary.
Note 2 to entry: External resources (from outside the system boundary) may be required for the system to
operate.
Note 3 to entry: A system structure may be hierarchical, e.g. system, subsystem, component, etc.
Note 4 to entry: Conditions of use and maintenance should be expressed or implied within the requirement.
[SOURCE: IEC 60050-191:2014, 191-41-03]
3.1.18
tailoring
process to adapt, adjust or alter an organization’s set of established processes and activities
to fulfil, satisfy or meet requirements as they apply to dependability
3.2 Abbreviations
COTS Commercial-off-the-shelf
FMEA Failure modes and effects analysis
FRACAS Failure recording, analysis and corrective action system
FTA Fault tree analysis
HSE Health, safety and environment
MTBF Mean time between failure
HAZOP Hazard and operability studies
RCM Reliability centred maintenance
4 Dependability management
4.1 Understanding dependability
Dependability is the ability of an item to perform as and when required. Dependability is thus
the ability to fulfil the requirements and expectations of an item consistently over time.
Dependability creates value in that the item retains its performance characteristics, operates
as desired, and satisfies customer needs and expectations.
Management of dependability is a key element of an organization’s wider management
systems in particular those for assets, finance and quality. Dependability management
encompasses the planning and application of organizational arrangements, processes and
associated methods and techniques to achieve the organization’s performance and product
objectives.
Dependability is improved by systematically reducing the frequency of outages, product
failures, service downtimes, and other undesired events and minimizing their effects. This is
achieved by actions such as improving design, eliminating root causes of failure, simplifying
complex processes, mitigating anomalies, promoting fault tolerance in design and fitness for
use, advocating fault avoidance and error prevention, managing maintenance activities and
making commitments to build trust and integrity to ensure user confidence throughout the life
cycle. Early consideration of dependability in the life cycle is crucial since rectifying a design

IEC 60300-1:2014 © IEC 2014 – 11 –
that causes poor dependability will often be more difficult, time consuming and costly at a
later time.
Figure 1 illustrates the relationship of dependability to the needs of stakeholders and the
requirements of an item. Depending on context, stakeholders can include users, owners,
customers, government agencies, businesses and organizations responsible for ensuring
dependability requirements are met.
IEC  1362/14
Figure 1 – Relationship of dependability to the needs and
requirements of an item (product, system, process or service)
Requirements are determined from the needs of stakeholders and from constraints such as
the conditions of use, resources and legislation. They include functional requirements, which
define what the item is required to do, and non-functional requirements, which specify
additional attributes. Examples of functional requirements are capacity and power output and
examples of non-functional requirements are safety, environmental sustainability and
efficiency. Dependability requirements, which define the time-dependent ability to achieve
dependability performance in these requirements consist of characteristics such as reliability,
availability, maintainability and supportability.
Functional and non-functional requirements and dependability requirements are inter-related.
A dependability requirement can only exist if there is a functional or non-functional
requirement that has to be satisfied. There can be competing objectives between desirable
requirements, such as safety or oil/gas production and dependability, and therefore trade-offs
may be necessary. There can also be constraints related to cost, availability of item
components or resources, or fixed timelines that could cause a compromise between
functionality and dependability.
The perception of the ability to perform as and when required can vary for different
stakeholders. Users, providers, operators, maintainers and others who interact with an item
can have overlapping dependability requirements but with different application objectives and
usage expectations. This can result in differing perceptions of dependability which might need
to be considered while defining requirements.
Dependability includes objectively measureable characteristics, such as reliability, availability
and maintainability, and more subjective judgements of trustworthiness relating to the
functions required by particular stakeholders. The ability to measure the attainment of
performance objectives is a fundamental consideration in setting the requirements.

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Dependability includes both the ability to meet functional and non-functional requirements
under normal and expected conditions, and the ability to adapt to unexpected changes in
requirements, assumptions and circumstances to recover from external system failures.
4.2 Benefits of dependability management
Managing dependability results in benefits such as
• meeting stakeholder requirements and objectives,
• achieving expected service levels,
• maintaining production or manufacturing capacity through increased availability,
• improving safety when potential detrimental consequences are identified and dealt with
appropriately,
• reducing environmental impact when detrimental consequences are identified and dealt
with appropriately,
• increasing life and durability and reducing life cycle costs, and
• improving quality.
4.3 Challenges of managing dependability
Dependability needs to be addressed during the entire life cycle of an item. Early
consideration and implementation of relevant dependability activities will better ensure that
dependability requirements are achieved.
There can be complications when multiple organizations are involved, mid-life upgrading
occurs, or the item’s dependability is influenced by interconnected and external systems.
Items are often integrated to operate with legacy items that are in different stages of the life
cycle, with older generation technologies and methods of design. Dependability management
needs to ensure interoperability and dependability of the integrated items through interface
specifications to ensure dependable performance.
Systems are becoming more complex and can exhibit the characteristics of "open systems”,
“systems of systems” or “unbounded or weakly bounded systems”. The systems can be
managed by different parties that have different objectives and can be at different stages of
the life cycle. This, together with the scale and complexity of the system makes it difficult for
any stakeholder to comprehend the system as a whole and changes are thus less predictable
and controllable. For that reason, it is crucial for stakeholders to understand and agree on the
boundaries of their responsibilities and to assign accountability for implementation. Planning
for dependability needs to take into account the potential for major failures and changes
outside respective boundaries as well as inside.
5 System for managing dependability
5.1 Overview
The purpose of a system for managing dependability is to direct and control an organization
with regard to dependability, coordinating with other disciplines to provide an efficient and
integrated effort to achieve objectives. Organizational policies and objectives may include
dependability policies and objectives, which then lead to a dependability management system
that can effectively implement them.
Figure 2 shows dependability management as a part of a generic management system. The
dependability management system results in a dependability programme which feeds into
organizational plans and activities.

IEC 60300-1:2014 © IEC 2014 – 13 –

IEC  1363/14
Figure 2 – Dependability management systems
A dependability management system consists of three elements:
• organizational arrangements to implement dependability policies and objectives;
• dependability activities that are implemented in the dependability programme;
• performance evaluation arrangements.
5.2 Organizational arrangements
Establishing organizational arrangements focuses on the management structure needed to
facilitate effective implementation of the dependability policies. Dependability management
should be integrated by the management systems of an organization in order to enable
effective decision-making and influence technical direction. In particular, dependability
engineering should be closely integrated into engineering projects for design and process
improvements. Annex A describes the incorporation of dependability activities in the
organizational operations, strategies and processes to achieve long-term goals and on-going
project objectives.
Dependability policies and objectives need to be aligned with organizational policies and
objectives and those of stakeholders comprising both technical and business perspectives.
Organizational arrangements for managing dependability should take into consideration the
organization’s context, its objectives and the strategies to achieve them, and its risks and
opportunities.
Dependability management systems do not always require a complex organizational
infrastructure and reporting hierarchy to be effective. Dependability activities either can be
managed by a separate organizational unit with close coordination, be fully integrated into
other relevant areas, or be a mixture of the two approaches. The alignment of organizational
structure, responsibilities, procedures, activities, resources and information is critical to
efficient and effective direction and control of dependability. There should be dependability
management involvement in planning, review, auditing, verification and validation of on-going
project activities.
Where functions such as design, maintenance and logistic support are outsourced, the
responsibility for dependability aspects of outsourcing should be specified, monitored and
controlled.
One of the challenges with managing dependability over the life cycle is that often more than
one organization is involved. Over the life cycle, certain responsibilities may need to be

– 14 – IEC 60300-1:2014 © IEC 2014
passed from one organization to another. Since organizational styles and procedures vary,
the management of dependability needs to adapt to different situations.
A means to manage and control dependability data and information should be established as
a part of the organization’s management information systems. This is to provide management
insights on historical data and dependability-related performance records, enabling
measurement of dependability status and improvements.
5.3 Management actions
Effective dependability management helps to ensure that dependability requirements are met
in conjunction with functional and non-functional requirements.
Management actions should address the following:
• provide leadership through management commitment, policy direction and establishment
of roles, responsibilities and authority;
• provide operational planning and control to achieve dependability objectives and manage
risks;
• involve stakeholders by identifying dependability requirements and issues, communication
of dependability programme status, conflict resolution and trade-offs, and securing and
maintaining agreements and accountability;
• coordinate different organizational functions that are involved in dependability activities
with assigned dependability responsibility for the coordination of management and
technical effort;
• manage risks to dependability objectives and targets;
• provide and manage resources including acquisition of capital equipment, staff training
and deployment, outsourcing and sub-contracting of dependability technical work;
• manage the technical activities needed during an item’s life cycle to achieve dependability;
• manage knowledge and information through the capture and dissemination of relevant
dependability data and knowledge, including maintenance of a dependability performance
data base;
• undertake performance evaluations through monitoring, measuring analysis and
evaluation, audit and assurance and management review;
• ensure sustained improvement via the planning and control of enhancement activities and
appropriate reviews of progress.
Dependability related issues and technical concerns should be brought to management
attention at review meetings for resolution, decisions and priority setting of task assignments.
5.4 Performance evaluation
Performance of organizational arrangements and processes is evaluated to assure relevant
stakeholders that dependability management activities are being carried out well and will
achieve the required dependability performance.
The organization should define performance indicators and targets for the dependability
management system and monitor measure, analyse and improve performance against these
indicators and targets.
This could involve
• evaluating the operation and effectiveness of dependability processes, activities and
procedures,
• evaluating whether the organization’s dependability policies and objectives are being met,

IEC 60300-1:2014 © IEC 2014 – 15 –
• reviewing the suitability of the dependability policies objectives and programme,
• assessing the dependability performance of items, and
• monitoring agreements and responsibilities.
6 Application of dependability management
6.1 Tailoring a dependability programme
The basic elements of a dependability programme are as follows:
• dependability plans, which define the activities, techniques and resources required to
achieve dependability of items;
• methods for measurement and assessment;
• assurance and review (see Figure 2).
Management accountable for the resulting dependability of an item should tailor these
elements to fulfil the dependability objectives for that specific situation or project. Tailoring
applies to any stage of the life cycle but important tailoring occurs during the initial design-
related parts of the life cycle. It might not be necessary to tailor activities in all cases, for
example, for manufacturers who develop and produce similar products.
The general tailoring of the dependability programme involves the following:
• identification of the organizational context, including policy and infrastructure;
• consideration of regulatory requirements or standards;
• identification of item related characteristics such as its features and functions, past history
of similar items, their intended end use and anticipated application environments;
• analysis of objectives and requirements;
• determination of the specific life cycle stages or phases that are applicable;
• assessing risks;
• selection of dependability activities relevant to the specific life cycle stages or phases
identified;
• selection of tools and technical activities needed to achieve dependability;
• selection of techniques for measurement and
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