EN ISO 11064-4:2004

SLOVENSKI STANDARD
01-november-2004
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,62
Ergonomic design of control centres - Part 4: Layout and dimensions of workstations
(ISO 11064-4:2004)
Ergonomische Gestaltung von Leitzentralen - Teil 4: Auslegung und Maße von
Arbeitsplätzen (ISO 11064-4:2004)
Conception ergonomique des centres de commande - Partie 4: Agencement et
dimensionnement du poste de travail (ISO 11064-4:2004)
Ta slovenski standard je istoveten z: EN ISO 11064-4:2004
ICS:
13.180 Ergonomija Ergonomics
25.040.10 9HþRSHUDFLMVNLVWURML Machining centres
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

INTERNATIONAL ISO
STANDARD 11064-4
First edition
2004-07-01
Ergonomic design of control centres —
Part 4:
Layout and dimensions of workstations
Conception ergonomique des centres de commande —
Partie 4: Agencement et dimensionnement du poste de travail

Reference number
ISO 11064-4:2004(E)
©
ISO 2004
ISO 11064-4:2004(E)
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ii © ISO 2004 – All rights reserved

ISO 11064-4:2004(E)
Contents Page
Foreword. iv
Introduction . v
1 Scope. 1
2 Normative references . 1
3 Terms and definitions. 1
4 Initial workstation layout considerations . 3
5 Factors determining control workstation design . 5
5.1 User population. 5
5.1.1 General user considerations. 5
5.1.2 User requirements . 5
5.2 Visual tasks . 8
5.2.1 General visual considerations. 8
5.2.2 General visual recommendations . 8
5.3 Auditory tasks . 9
5.3.1 General auditory considerations. 9
5.3.2 General auditory requirements and recommendations. 9
5.4 Working postures. 9
5.4.1 Posture considerations . 9
5.4.2 Posture requirements and recommendations . 10
6 Control workstation layout. 12
6.1 General layout considerations . 12
6.1.1 Displays. 12
6.1.2 Controls. 13
6.2 Layout requirements. 13
6.2.1 Displays. 13
6.2.2 Controls. 15
6.2.3 Other workstation tasks . 17
6.2.4 General. 17
7 Control workstation dimensions . 17
7.1 Dimension considerations . 17
7.2 Seated control workstations. 17
7.3 Standing control workstations . 18
7.4 Sit-stand control workstations . 18
Annex A (informative) Arranging displays and control workstations. 19
Bibliography . 30

ISO 11064-4:2004(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 11064-4 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 4,
Ergonomics of human-system interaction.
ISO 11064 consists of the following parts, under the general title Ergonomic design of control centres:
 Part 1: Principles for the design of control centres
 Part 2: Principles for the arrangement of control suites
 Part 3: Control room layout
 Part 4: Layout and dimensions of workstations
 Part 5: Human-system interfaces
 Part 6: Environmental requirements for control centres
 Part 7: Principles for the evaluation of control centres

iv © ISO 2004 – All rights reserved

ISO 11064-4:2004(E)
Introduction
This part of ISO 11064 establishes ergonomic requirements, recommendations and guidelines for the design
of workplaces in control centres.
All types of control centres are covered, including those for the process industry, transport and dispatching
systems or emergency services. Although this part of ISO 11064 is primarily intended for non-mobile control
centres, many of the principles are relevant to mobile centres such as those found on ships, locomotives and
aircraft.
User requirements are a central theme of this part of ISO 11064 and the processes described are designed to
take into account the needs of users at all stages. The overall strategy for dealing with the user requirements
is presented in ISO 11064-1. ISO 11064-2 provides guidance on the design and planning of the control room
in relation to its supporting areas. Requirements for the layout of the control room are covered by ISO 11064-3.
Displays and controls, human computer interaction and the physical working environment are presented in
ISO 11064-5 and ISO 11064-6. Evaluation principles are dealt with in ISO 11064-7.
The ultimate beneficiaries of this part of ISO 11064 will be the operator within the control room and other
users. It is the needs of these users that provide the ergonomic requirements that are addressed by the
International Standards developers. Although it is unlikely that the end user will read this International
Standard, or even know of its existence, its application should provide the user with interfaces that are more
usable, and a working environment which is more consistent with operational demands and result in a solution
which will improve system performance and will minimize error and enhance productivity.
INTERNATIONAL STANDARD ISO 11064-4:2004(E)

Ergonomic design of control centres —
Part 4:
Layout and dimensions of workstations
1 Scope
This part of ISO 11064 specifies ergonomic principles, recommendations and requirements for the design of
workstations found in control centres. It covers workstation design with particular emphasis on layout and
dimensions. This standard covers primarily seated, visual-display-based workstations although sit/stand
workstations are also addressed. These workstations are to be found in applications such as transportation
control, process control and security installations.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
ISO 9241-3:1992, Ergonomic requirements for office work with visual display terminals (VDTs) — Part 3:
Visual display requirements
ISO 9241-5:1998, Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5:
Workstation layout and postural requirements
ISO 9355-2:1999, Ergonomic requirements for the design of displays and control actuators — Part 2: Displays
ISO 11064-3:1999, Ergonomic design of control centres — Part 3: Control room layout
ISO 11428:1996, Ergonomics — Visual danger signals — General requirements, design and testing
3 Terms and definitions
For the purposes of this part of ISO 11064, the following terms and definitions apply.
3.1
control workstation
single or multiple working position, including all equipment such as computers and communication terminals
and furniture at which control and monitoring functions are conducted
[ISO 11064-3:1999, definition 3.7]
3.2
cone of fixations
angular extend to which the line of sight can be swept by rotating the eyeball in the skull while the head rests
ISO 11064-4:2004(E)
3.3
legibility
visual properties of a character or symbol that determine the ease with which it can be recognized
[ISO 9241-3:1992, definition 2.17]
3.4
line-of-sight
line connecting the point of fixation and the centre of the pupil
[ISO 9241-3:1992, definition 2.18]
3.5
nearpoint
nearest viewing distance to which the eye accommodates
3.6
normal line-of-sig
...