prEN 17161

SLOVENSKI STANDARD
01-november-2025
Oblikovanje za vse - Upravljanje dostopnosti izdelkov in storitev
Design for All approach - Managing accessibility of products and services
Design für Alle Ansatz - Management der Barrierefreiheit von Produkten und
Dienstleistungen
Approche de la conception pour tous - Gestion de l'accessibilité des produits et des
services
Ta slovenski standard je istoveten z: prEN 17161
ICS:
01.120 Standardizacija. Splošna Standardization. General
pravila rules
03.080.01 Storitve na splošno Services in general
03.120.01 Kakovost na splošno Quality in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD DRAFT
NORME EUROPÉENNE
EUROPÄISCHE NORM
September 2025
ICS 01.120; 11.180.01; 13.180
Will supersede EN 17161:2019
English version
Design for All approach - Managing accessibility of
products and services
Approche de la conception pour tous - Gestion de Design für Alle Ansatz - Management der
l'accessibilité des produits et des services Barrierefreiheit von Produkten und Dienstleistungen
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/CLC/JTC 12.
If this draft becomes a European Standard, CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal
Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any
alteration.
This draft European Standard was established by CEN and CENELEC in three official versions (English, French, German). A
version in any other language made by translation under the responsibility of a CEN and CENELEC member into its own language
and notified to the CEN-CENELEC Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.Recipients of this draft are invited to submit, with their comments, notification
of any relevant patent rights of which they are aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.

CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2025 CEN/CENELEC All rights of exploitation in any form and by any means
Ref. No. prEN 17161:2025 E
reserved worldwide for CEN national Members and for
CENELEC Members.
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 8
2 Normative references . 8
3 Terms and definitions . 8
4 Context of the organization – Design for All approach . 12
4.1 Understanding the organization and its context . 12
4.2 Understanding the needs and expectations of interested parties . 13
4.3 Determining the scope of the Design for All approach within the organization. 14
4.4 Accessibility following a Design for All approach . 14
4.5 Integration with established process systems . 14
4.6 Application and use . 15
4.7 Application of service provisions . 15
5 Leadership . 15
5.1 Leadership and commitment . 15
5.2 Policy . 16
5.3 Organisational roles, responsibilities and authorities . 17
6 Planning . 17
6.1 Actions to address risks and opportunities . 17
6.2 Design for All approach objectives and planning to achieve them . 19
6.3 Planning for changes . 19
7 Support . 20
7.1 Resources . 20
7.2 Competence . 20
7.3 Awareness . 20
7.4 Communication . 21
7.5 Documented information . 21
8 Operation . 22
8.1 Operation planning and control . 22
8.2 Requirements for products and services . 22
8.3 Design and development of products and services . 22
8.4 Control of externally provided processes, products and services along the end-to-
end chain . 26
8.5 Communication with external suppliers . 27
9 Performance evaluation . 28
9.1 Monitoring, measurement, analysis and evaluation . 28
9.2 Internal audit . 29
9.3 Management . 29
10 Improvement . 30
10.1 General. 30
10.2 Nonconformity and corrective action in relation to accessibility outcomes . 30
10.3 Continual improvement . 31
Annex A (informative) Accessibility, Design for All approach and Human Rights . 32
A.1 Introduction . 32
A.2 Sustainable development with a Design for All approach . 32
A.3 Access, understand and use . 32
A.4 Examples of Design for All approaches . 33
Annex B (informative) User involvement . 35
B.1 Introduction . 35
B.2 Benefits of involving users . 35
B.3 Identifying and understanding potential users . 35
B.4 Demographic statistics . 36
B.5 Planning and performing user involvement . 36
Annex C (informative) Design activities within projects . 39
C.1 Introduction . 39
C.2 Activities and their inputs . 39
C.3 User input to activities (8.3.2.2) . 41
C.4 Understand and identify the users and the context of use (8.3.2) . 41
C.5 Requirements specification (8.3.3) . 42
C.6 Produce solutions to meet the user requirements (8.3.3.2) . 43
C.7 Evaluation (8.3.1) . 44
Annex D (informative) List of requirements . 46
D.1 Introduction . 46
D.2 List: requirements . 46
D.3 List: documented information . 51
Annex E (normative) Accessibility requirements of services . 54
Annex ZA (informative) Relationship between this European Standard and the
requirements of Directive (EU) 2019/882 of the European Parliament and of the
Council of 17 April 2019 on the accessibility requirements for products and services
aimed to be covered . 64
Bibliography . 66

European foreword
This document (prEN 17161:2025) has been prepared by Technical Committee CEN/CLC JTC 12
“Design for all”, the secretariat of which is held by SIS.
This document is currently submitted to the CEN Enquiry.
This document will supersede EN 17161:2019.
— further development of the alignment of the clauses to complement and be integrated to existing
organisational management and operational processes, to facilitate the integration of a Design for
All approach;
— service provisions included in a new Annex E Accessibility requirements of services;
— annex on non-exhaustive list of standards and guidance relevant to 'Accessibility following a Design
for All approach in pro
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