2016/2102/EU - Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document is intended to be used with Web based technologies, non-web technologies and hybrids that use both. It covers both software and hardware as well as services. It is intended for use by both providers and procurers, but it is expected that it will also be of use to many others as well. The relationship between the present document and the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies is given in Annex A. The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009, so that conformance testing can give conclusive results.

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) on accessibility requirements for public procurement of ICT products and services in Europe and provides a source reference for any other documents needed to implement the test procedures specified in that document.
As well as identifying the sources for the EN content, the present document also provides additional explanation to assist users of the EN with clarifications and supporting information about measurement methods, particularly where no globally agreed test presently exists.
Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled. The present document does not address additional sources or issues raised during the creation of later versions of the EN.

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) on accessibility requirements for public procurement of ICT products and services in Europe and provides a source reference for any other documents needed to implement the test procedures specified in that document. As well as identifying the sources for the EN content, the present document also provides additional explanation to assist users of the EN with clarifications and supporting information about measurement methods, particularly where no globally agreed test presently exists. Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled. The present document does not address additional sources or issues raised during the creation of later versions of the EN.

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) on accessibility requirements for public procurement of ICT products and services in Europe and provides a source reference for any other documents needed to implement the test procedures specified in that document.
As well as identifying the sources for the EN content, the present document also provides additional explanation to assist users of the EN with clarifications and supporting information about measurement methods, particularly where no globally agreed test presently exists.
Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled. The present document does not address additional sources or issues raised during the creation of later versions of the EN.

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document is intended to be used with web based technologies, non-web technologies and hybrids that use both. It covers both software and hardware as well as services. It is intended for use by both providers and procurers, but it is expected that it will also be of use to many others as well.
The relationship between the present document and the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies [i.28] is given in Annex A.
The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009 [i.14], so that conformance testing can give conclusive results.

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document might be useful for other
purposes such as procurement in the private sector.
The relationship between the present document and the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies [i.28] is given in Annex A.
The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009 [i.14], so that conformance testing can give conclusive results.
All clauses except those in clause 12, related to documentation and support services, are self-scoping. This means they are introduced with the phrase 'Where ICT '. Compliance is achieved either when the pre-condition is true and the corresponding test (in Annex C) is passed, or when the pre-condition is false (i.e. the pre-condition is not met or not valid).
NOTE 1: Compliance issues are covered in normative clause C.1.
The inherent nature of certain situations makes it impossible to make reliable and definitive statements that accessibility requirements have been met. In those situations therefore, the requirements in the present document are not applicable:
• when the product is in a failure, repair or maintenance state where the ordinary set of input or output functions are not available;
• during those parts of start-up, shutdown, and other state transitions that can be completed without user interaction.
NOTE 2: Even in the above situations, it is best practice to apply requirements in the present document wherever it is feasible and safe to do so.

This document specifies requirements and recommendations that can enable an organization to design, develop and provide products and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities.
This document specifies requirements and recommendations that can enable an organization to widen their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes.
This document specifies requirements that can enable an organization to meet applicable statutory and regulatory requirements as related to the accessibility of its products and services.
The requirements and recommendations set out in this document are generic and are intended to be applicable to all relevant parts of all organisations, regardless of type, size or products and services provided.
This document promotes accessibility following a Design for All approach in mainstream products and services and interoperability of these with assistive technologies.

This document specifies requirements and recommendations that can enable an organization to design, develop and provide products and services so that they can be accessed, understood and used by the widest range of users, including persons with disabilities.
This document specifies requirements and recommendations that can enable an organization to widen their range of users by identifying diverse needs, characteristics, capabilities, and preferences, by directly or indirectly involving users, and by using knowledge about accessibility in its procedures and processes.
This document specifies requirements that can enable an organization to meet applicable statutory and regulatory requirements as related to the accessibility of its products and services.
The requirements and recommendations set out in this document are generic and are intended to be applicable to all relevant parts of all organisations, regardless of type, size or products and services provided.
This document promotes accessibility following a Design for All approach in mainstream products and services and interoperability of these with assistive technologies.

The present document lists the documents used in the creation of EN 301 549 (V1.1.1) on accessibility requirements for public procurement of ICT products and services in Europe and provides a source reference for any other documents needed to implement the test procedures specified in that document.
As well as identifying the sources for the EN content, the present document also provides additional explanation to assist users of the EN with clarifications and supporting information about measurement methods, particularly where no globally agreed test presently exists.
Where there are any test gaps, these are identified and test descriptions and evaluation methodologies are developed. In those exceptional cases where it is not possible to do so, recommendations are given on how the gaps should be filled. The present document does not address additional sources or issues raised during the creation of later versions of the EN.

The present document specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement in a form that is suitable for use in public procurement within Europe. The present document is intended to be used with Web based technologies, non-web technologies and hybrids that use both. It covers both software and hardware as well as services. It is intended for use by both providers and procurers, but it is expected that it will also be of use to many others as well.
The relationship between the present document and the essential requirements of Directive 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies is given in Annex A.
The present document contains the necessary functional requirements and provides a reference document such that if procedures are followed by different actors, the results of testing are similar and the interpretation of those results is clear. The test descriptions and evaluation methodology included in the present document are elaborated to a level of detail compliant with ISO/IEC 17007:2009, so that conformance testing can give conclusive results.