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CEN

prEN ISO 22360

(Main)

Security and resilience - Crisis management - Concept, principles and framework (ISO/DTS 22360:2023)

Security and resilience - Crisis management - Concept, principles and framework (ISO/DTS 22360:2023)

This document provides an outline of crisis concepts and the principles that inform and support contemporary thinking on the circumstances and conditions under which crises can develop.
It specifies:
—     concepts and principles, governing crises;
—     the social-ecological system (SES) framework in which crises develop;
—     factors that contribute to crises;
—     the progression and evolution of a crisis;
—     a structure for classifying crises;
—     the relationship between issues, incidents, emergencies, disasters, and crises;
—     a crisis taxonomy for the systematic development of policies, strategies, and standards, relevant to crisis management (see Annex A).
This document does not provide guidance on how organizations can:
—     manage physiological or psychological aspects of human reactions to personal crises;
—     manage personal health or public health crisis affecting individuals, communities, or having broader impacts on society;
—     design, develop or implement crisis management programs or plans;
—     develop a strategic capability for crisis management;
—     apply crisis management techniques to specific crisis situations.
This document is applicable to all organizations. It can also be applied by standards users and standards writers and educators. It encourages a better understanding of crisis concepts and the interconnected characteristics of factors that contribute to crises through referencing the crisis controls and effects social-ecological system model. The application of the principles described in this document can encourage consistency in the use of crises related terms and definitions and complements other ISO standards for crisis management.

Sicherheit und Resilienz - Krisenmanagement - Konzept, Prinzipien und Handlungsrahmenv (ISO/DTS 22360:2023)

Varnost in vzdržljivost - Krizno upravljanje - Koncept, načela in okvir (ISO/DTS 22360:2023)

General Information

Status
Not Published
Publication Date
02-Jun-2025
ICS
03.100.01 - Company organization and management in general
13.200 - Accident and disaster control
Technical Committee
CEN/TC 391 - Societal and Citizen Security
Drafting Committee
CEN/TC 391/WG 3 - Crisis management/civil protection
Current Stage
Ref Project
oSIST prEN ISO 22360:2024 - Security and resilience - Crisis management - Concept, principles and framework (ISO/DTS 22360:2023)

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SLOVENSKI STANDARD
01-januar-2024
Varnost in vzdržljivost - Krizno upravljanje - Koncept, načela in okvir (ISO/DTS
22360:2023)
Security and resilience - Crisis management - Concept, principles and framework
(ISO/DTS 22360:2023)
Sicherheit und Resilienz - Krisenmanagement - Konzept, Prinzipien und
Handlungsrahmenv (ISO/DTS 22360:2023)
Ta slovenski standard je istoveten z: prEN ISO 22360
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
13.200 Preprečevanje nesreč in Accident and disaster control
katastrof
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

FINAL
TECHNICAL ISO/DTS
DRAFT
SPECIFICATION 22360
ISO/TC 292
Security and resilience — Crisis
Secretariat: SIS
management — Concepts, principles
Voting begins on:
2023-11-06 and framework
Voting terminates on:
2024-01-29
ISO/CEN PARALLEL PROCESSING
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/DTS 22360:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO 2023

ISO/DTS 22360:2023(E)
FINAL
TECHNICAL ISO/DTS
DRAFT
SPECIFICATION 22360
ISO/TC 292
Security and resilience — Crisis
Secretariat: SIS
management — Concepts, principles
Voting begins on:
and framework
Voting terminates on:
© ISO 2023
ISO/CEN PARALLEL PROCESSING
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
CH-1214 Vernier, Geneva
DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
ISO/DTS 22360:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN­
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
NATIONAL REGULATIONS. © ISO 2023

ISO/DTS 22360:2023(E)
Contents Page
Foreword .v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 3
4.1 Guiding principles relating to crises . 3
4.2 Principle 1: Crisis is contextual . 4
4.3 Principle 2: Crisis control is dependent upon a systems approach . 4
4.4 Principle 3: The all­hazards approach informs crisis preparedness . 4
4.5 Principle 4: Crisis management is a core capability. 4
4.6 Principle 5: Crises can present threat and opportunity . 4
5 Crisis framework . 5
5.1 The role of crisis analysis . 5
5.2 Structural and functional elements of a crisis . 5
5.3 Framework factors and elements . 5
6 Classification of crises .7
6.1 No crises are the same . 7
6.2 Source of crisis. 7
6.3 Crisis participants . 8
6.3.1 General . 8
6.3.2 Primary initiator or contributor . 8
6.3.3 Crisis respondents . 8
6.3.4 Third-party adversary . 9
6.3.5 Interested party participant . 9
6.4 Crises by extent of impact and contagion effects . 9
6.5 Classifying sources of crises from natural hazards . 10
7 Characteristics of crises.11
7.1 Characteristics as a source of knowledge . 11
7.2 Common features and qualities . 11
7.3 Characteristics of a crises in a vulnerable systems state. 11
7.4 Characteristics of a crises in a defective systems state .12
7.5 Characteristics of crises in a failed systems state . 13
7.6 Characteristics of an effective crisis response . 13
7.6.1 General .13
7.6.2 Identification and assessment . 14
7.6.3 Crisis intervention . 14
7.6.4 Crisis communication . 14
7.6.5 Decisive critical control point actions. 14
7.6.6 Crisis recovery and restoration . 14
8 The development of crisis conditions .14
8.1 Transition from a state of normal functioning . 14
8.2 State of vulnerability. 15
8.3 Defective and failed state . . 15
8.4 The progression of crises . 15
8.4.1 Origins of crises .15
8.4.2 Issues and problems . 16
8.4.3 Incidents . 16
8.4.4 Emergencies . 16
8.4.5 Disasters . 16
8.4.6 The evolution of a crisis . 16
iii
ISO/DTS 22360:2023(E)
9 Crises - An integrated social-ecological system .17
9.1 Changes in context – the source of initiating events . 17
9.2 Systems affected by change . 18
9.3 Positive and negative influences of change . 18
9.4 Abnormal or extraordinary events . 18
9.5 Issue management . 18
9.6 Initiating events . 19
9.7 Issue, incident, emergency (non-linear relationships) . 19
9.8 Resolution or escalation . 19
9.9 Decisive (tipping) point .20
Annex A  Crisis taxonomy: Family of crisis related standards .21
Annex B  Crisis concepts .23
Bibliography .
...

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