EN 9111:2005

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Aerospace series - Quality management systems - Assessment applicable to maintenance organizations (based on ISO 9001:2000)Aeronavtika - Sistemi vodenja kakovosti - Ocenjevanje, ki se uporablja v vzdrževalnih organizacijah (na podlagi ISO 9001:2000)Série aérospatiale - Systèmes de management de la qualité - Évaluation applicable aux organismes d'entretien (basé sur ISO 9001:2000)Luft- und Raumfahrt - Qualitätsmanagementsysteme - Audit für Wartungsfirmen (basiert auf ISO 9001:2000)49.020Letala in vesoljska vozila na splošnoAircraft and space vehicles in general03.120.10Vodenje in zagotavljanje kakovostiQuality management and quality assuranceICS:SIST EN 9111:2008en,fr,deTa slovenski standard je istoveten z:EN 9111:200501-junij-2008SIST EN 9111:2008SLOVENSKI
STANDARD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 9111December 2005ICS 03.120.10; 49.020 English VersionAerospace series - Quality management systems - Assessmentapplicable to maintenance organizations (based on ISO9001:2000)Série aérospatiale - Systèmes de management de laqualité - Évaluation applicable aux organismes d'entretien(basé sur ISO 9001:2000)Luft- und Raumfahrt - Qualitätsmanagementsystems -Audit für Wartungsfirmen (basiert auf ISO 9001:2000)This European Standard was approved by CEN on 28 October 2005.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2005 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 9111:2005: E

Maintenance Organizations Quality System Questionnaire.12 Annex B (normative)
Systems audit scoring.47 Bibliography.50

MAINTENANCE ORGANIZATIONS – Quality System Questionnaire associated to the International Quality Management System Standard EN 9110 (based on ISO 9001:2000) • Annex
Documents regarding the company: - Organization charts, - Copies of agreements and certifications .

ASSESSMENT REPORT Standards 9110/9111 Assessing company logo GENERAL ASSESSMENT INFORMATION 1
Maintenance Organization & Work Address Company Name: Tel Number:
Fax Number: Subsidiary of: e-mail: Organization Identification: CAGE code: Assessed Site Address: Assessment Representative & Title:
Quality Manager Representative & Title:
Main activities:
Product Types or Codes:
ISO Registration [
] ISO Registered Registrar Name: [
] ISO Standard / Revision Expiration Date (If applicable): [
] Aerospace Standard / Revision
Assessment Team Lead Assessor Name: Other Assessor Team Members: [
] Certified Auditor – Type & No.
[
] Qualified Auditor
Assessment Dates: 5
Assessment Scope [
] Total facility assessed [
] Initial assessment [
] All 9110 elements assessed [
] Partial facility assessed [
] Re-assessment [
] Partial 9110 elements assessed [
] Other: Elements not assessed: [
] Activity
assessed:
Assessment Disposition 7
Scoring [
] Conforming Scoring result: [
] Conforming with minor (mi) corrective action
[
] Nonconforming with Major (MA) corrective action
Assessment Approval Assessing Company Date Lead Assessor Name Signature
Distribution Agreement This Assessment Report is the property of the assessed Organization and the assessing Company. Distribution to other companies or individuals is authorized only after written agreement of the assessed Organization and of the assessing Company. To that end, a signature below by an Authorized Representative of the assessing company indicates that this report may be copied by the organization for other customers. If copied, the report must be disclosed in full including findings and any corrective actions. Authorized Representative Assessing Company Name _____________________________ Signature ___________________ Date __________

ASSESSMENT REPORT Assessing company logo ASSESSMENT CONCLUSIONS (To be completed in English) General comments about the organization and the quality system of the assessed organization: Strong points: Improvement Opportunities:

ASSESSMENT REPORT Assessing company logo GENERAL ORGANIZATION INFORMATION 1
Legal and Financial Aspects ˆ Date of Formation: ˆ Legal Status: ˆ Capital: ˆ Other Data:
Third Prior Financial Year (
) Second Prior Financial Year (
) First Prior Financial Year (
) Current Financial Year (
) Sales
Earnings
Earnings used for Re-Investment
Workforce
Turnover breakdown and main Customers Activities Main Customers Sales Percentage Aircraft, Space and Defence Industry
Other Activity (be specific)
Clearances or Approvals granted by Authorities Name of the Authority Types and References End of Validity (date)

ASSESSMENT REPORT Assessing company logo ASSESSMENT RESULT SUMMARY Organization: Result Elements* (EN 9110 – 9111) S Ma mi N/AObservation / Corrective Action Request Number(Ma/mi) 4 - Quality management system 4.1 General requirements
4.2 Documentation requirements
4.3 Configuration management
5 - Management responsibility 5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 - Resource management 6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 - Product realization 7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring devices
8 - Measurement, analysis and improvement 8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
Assessed Organization:
Rep’s name: Signature: Results Assessing Company:
Lead Assessor Name: Signature: * For each element, cross results of assessment: “S” for Satisfactory, “Ma” for major corrective action, “mi” for minor or “N/A” for non applicable

ASSESSMENT SCORING (Member logo) Organization: Result Major CAR or minor CAR on Key requirement Minor CAR on non Key requirement NO CAR RESULT
SCORING CHART Standards 9110/9111 Multiple findings Single finding Multiple findings Single finding
4 Quality management system (Max. 100)
4.1 General requirements 0 10 25 40 50
4.2 & 4.3 Documentation requirements & Configuration management 0 10 25 40 50
5 Management responsibility (Max. 150)
5.1 Management commitment 5.2 Customer focus 5.3 Quality policy 0 5 15 20 30
5.4 Planning 0 10 20 30 40
5.5 Responsibility, authority and communication 0 5 15 20 30
5.6 Management review 0 10 25 40 50
6 Resource management (Max. 100)
6.1 Provision of resources 6.2 Human resources 0 10 25 40 50
6.3 Infrastructure 6.4 Work environment 0 10 25 40 50
7 Product realization (Max.450)
7.1 Planning of product realization 0 5 15 20 30
7.2 Customer-related processes 0 10 30 50 60
7.3 Design and development
7.3.1 D& D Planning 0 5 15 20 30
7.3.2-3-4 Inputs, outputs & review 0 5 15 20 30
7.3.5-6 D&D verification & validation 0 5 15 20 30
7.3.7 Control of design and development changes 0 5 15 20 30
7.4 Purchasing 0 10 30 50 60
7.5 Production and service provision
7.5.1 Control of production and service provision 0 10 25 40 50
7.5.2 Validation of processes for production and service provision0 10 20 30 40
7.5.3 Identification and traceability 0 10 20 30 40
7.5.4-5 Customer property & preservation of product 0 5 15 20 30
7.6 Control of monitoring and measuring devices 0 5 10 15 20
8 Measurement, analysis and improvement (Max. 200)
8.1 General 0 5 10 15 20
8.2 Monitoring and measurement
8.2.1 Customer satisfaction 0 5 10 15 20
8.2.2 Internal audit 0 5 15 20 30
8.2.3 Monitoring and measurement of processes 0 5 15 20 30
8.2.4 Monitoring and measurement of product 0 5 15 20 30
8.3 Control of nonconforming product 0 5 15 20 30
8.4 Analysis of data 0 5 10 15 20
8.5 Improvement 0 5 10 15 20
Total Points Possible
Total Points Achieved
Score (pt achieved/pts × 100)
The assessed Organization agrees on the Quality System scoring and Corrective Action requests
Organization Representative: Signature: Date:

CORRECTIVE ACTION REQUEST (C.A.R.) Assessing company logo Organization: Identification C.A.R. No.: Site: Date issued: Reference Standard: Referenced Standard Element concerned: Criticality MA / mi Non-Conformance Description
Assessor Name: Assessor Signature: Assessed Organization to complete the Corrective Action Request with root cause analysis, corrective action and planned completion date of corrective action, and return to the assessing Company by due date. Due date: Action No.: Root Cause: Action No.: Corrective Action: Planned completion date of Corrective Action: Organization Representative Name: Signature: Current date: Verification of the implementation of the completed Corrective Action by the Assessed Organization Organization Representative Name: Signature: Current date: Verification of the implementation of the completed Corrective Action to be filled out by the Assessing Company Verification date: Accepted:
Yes
ˆ
No
ˆ Assessor Name: Assessor Signature:

List of Recommendations/Observations/Comments Assessing company logo Organization: Audit report number: Site: Issued date:
Item Number Section Description
Lead Assessor Name: Signature:

Maintenance Organizations Quality System Questionnaire associated to the International Quality Management System Standard EN 9110 (based on ISO 9001:2000) 1 Purpose The purpose of this standard is to present the questionnaire to be used during the “on site” quality system assessment of Organizations in order to ensure common practices for these assessments. This questionnaire is relative to EN 9110 standard (based on ISO 9001:2000). 2 Use of the questionnaire The use of this questionnaire is mandatory and will be a part of the Assessment Report. The questionnaire is based on the EN 9110 standard, section 1, which is relative to: − ISO 9001:2000 requirements
− Additional Aerospace specific requirements are shown in bold and italics. The audit is undertaken by review against the requirements of the questionnaire and the findings are recorded as appropriate by annotation of respective columns, ¾ Satisfactory (S)
¾ Not applicable (N/A) the reason shall be documented in the bottom of the page ¾ Not evaluated (N/E) ¾ Corrective Action Request (CAR) Major (Ma) or Minor (mi.) finding: The CAR number shall be referenced in the column “CAR number” The category Ma for Major CAR or mi for Minor CAR shall be included in this column also. Additional information on questionnaire Key Requirements: Some requirements are deemed to be very significant and are so identified by the presence of ‘P’ or ‘M’ against the specific section or question within the questionnaire, “P” direct link with product “M” direct link with Management
The extent of Key Requirement applicability is determined by the location of the ‘M’ or ‘P’. In the example below all of question 16 is considered as a key requirement. 16 Does the output from the management review include any decisions and actions related to : a) improvement of the effectiveness of the quality management system and its processes? b) improvement of product related to customer requirements? and c) resource needs? M

P
Guidance notes: Under Key requirements column certain questions will have a numeric reference that refers to additional guidance notes which are detailed within the ‘Guidance notes’ section located after the questions on each page. The guidance notes provide the Auditor with further insight on type of
objective evidence and/or review expectations etc. In the example below, note 1) refers the auditor to additional notes pertaining to question 51 part a). 51 Does the analysis of data provide information relating to : a) customer satisfaction (see 8.2.1) (1) ? b) conformity to product requirements (see 7.2.1)? c) characteristics and trends of processes and products including opportunities for preventive action? And d) organizations?
Guidance
Note 1) Give examples and check how the organization measures the effectiveness. References: When a reference (e.g. 4.1) is added to a question, it is linked to the appropriate chapter (e.g. 4.1) of EN 9110 standard. Objective evidence assessed / Observations / Comments / N/A explanation Record the objective evidence reviewed during the assessment or reason for not applicable. Nonconformities: Major : The absence of, or total breakdown of a management element specified in the EN 9110 standard or any nonconformities where the effect is judged to be detrimental to the integrity of the product or service.
Minor : A single system failure or lapse in conformance with a procedure relating to the EN 9110 standard. NOTE
A number of minor nonconformities against one requirement can represent a total breakdown of the system and this can be considered as a major nonconformity 3 Use of the Assessment Scoring chart Following completion of the Quality System Questionnaire the Assessment Scoring chart can now be completed. The findings of each section and sub-section of the completed Quality System Questionnaire are reviewed and the Assessment Scoring sheet completed as follows. ¾ If, multiple findings (i.e. greater than 1) with Major (Ma) Corrective Action Request (CAR) or minor (mi) CAR on Key requirement in a section, e.g. 4.1 General Requirements then score in Major CAR or minor CAR on Key Requirement (i.e. any questions with ‘M’ or ‘P’ indicator) “Multiple findings” column (result = 0), or ¾ If, single finding with Major (Ma) CAR or minor (mi) CAR on key requirements in a section, e.g. 4.1 General Requirements then score in Major CAR or minor CAR on Key Requirement “Single finding” column (result = 10), or

Minor (mi) CAR in a section, e.g. 4.1 General Requirements then score in Minor CAR on non Key requirement “Single findings” column (result = 40), or ¾ If, no CAR in a section, e.g. 4.1 General Requirements then score in “NO CAR” column (result = 50) ¾ When a single finding occurred on several questions affecting the same section of the scoring table( e.g. 4.2 & 4.3 or 5.1-5.2-5.3), then score as “multiple findings” Further notes on scoring The above review criteria should be considered sequentially. Maximum audit total can be, 1 000, where audit review comprises whole Quality System Questionnaire
or, 880, where audit review comprises Quality System Questionnaire less Design and Development. In this case, the final score = 880100TOTAL× If a complete section line of the score sheet has not been assessed (N/A or N/E) the score will be calculated as follow: Score = score possible maximum of Sum100TOTAL× The higher the score the greater the level of compliance acknowledged by the audit activity.

Section headings Page numbers 4 Quality management system
16 4.1 General requirements 16 4.2 Documentation requirements 17 4.3 Configuration management 19 5 Management responsibility 20 5.1 Management commitment 20 5.2 Customer focus 20 5.3 Quality policy 20 5.4 Planning 20 5.5 Responsibility, authority and communication 21 5.6 Management review 21 6 Resource management 23 6.1 Provision of resources 23 6.2 Human resources 23 6.3 Infrastructure 24 6.4 Work environment 24 7 Product realization 25 7.1 Planning of product realization 25 7.2 Customer-related processes 25 7.3 Design and development 27 7.4 Purchasing 31 7.5 Production and service provision 34 7.6 Control of monitoring and measuring devices 39 8 Measurement, analysis and improvement 40 8.1 General 40 8.2 Monitoring and measurement 40 8.3 Control of nonconforming product 44 8.4 Analysis of data 45 8.5 Improvement 46

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 16 4 Quality management system 4.1 General requirements 01 Has the organization established, documented, implemented and maintained a quality management system and provided for the continuous improvement of its effectiveness in accordance with the requirements of this Standard?
02 Has the organization obtained and maintained
required quality management system approvals and or any other approvals certificates, ratings, licenses ant permits required by the responsible Authority (1)? M
03 Does the organization: a) identify the processes needed for the quality management system and their application throughout the organization (2)? b) determine the sequence and interaction of these processes (2)? c) determine criteria and methods needed to ensure that both the operation and control of these processes are effective?
d) ensure the availability of resources and information necessary to support the operation and monitoring of these processes?
e) monitor, measure and analyze these processes? and f) implement actions necessary to achieve planned results and continual improvement of these processes?
04 Are these processes managed by the organization in accordance with the requirements of this Standard?
05 Where an organization chooses to outsource any process that affects product conformity with requirements, does the organization ensure control over such processes? P
06 Is the control of such outsource processes identified within the quality management system?
Note: Processes needed for the quality management system referred to above should include processes for management, provision, product realization and measurement.
Guidance
Note 1) Copies of valid approvals and associated ratings 2) Main processes formally identified in maintenance activities (capability management, documentation, training, release to service…)
Objective evidence assessed / Observations / Comments / N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 17 4.2 Documentation requirements 4.2.1 General 07 Does the quality management system documentation include:
a) documented statements of a quality policy and quality objectives (1)? b) a quality manual? c) documented procedures required by this Standard? d) documents needed by the organization to ensure the effective planning, operation and control of its processes? e) records required by this Standard (see 4.2.4)? and f) quality system requirements imposed by the applicable Authorities, as well as the standards to which the organization intends to work?
08 Does the organization ensure that personnel have access to quality management system documentation and are aware of relevant procedures (2)?
09 Do Customer and/or regulatory Authority representatives have access to quality management system documentation (3)?
Guidance Note 1) Yearly objectives (current and previous year) 2) Formalized issue (information notice to the personnel or meeting report) 3) Customer and/or regulatory Authority audit report
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 18 4.2.2 Quality manual 10 Has the organization established and maintained a quality manual that includes (1): a) the scope of the quality management system, including details of, and justification for, any exclusions. (See 1.2)? b) the documented procedures established for the quality management system, or reference to them, and (2) when referencing the documented procedures, is the relationship between the requirements of this Standard and the documented procedures clearly shown (3)? c) a description of the interaction between the processes of the quality management system?
Notes 1,2,3 applicable to section 4.2.1 Note 1: Where the term “documented procedure” appears within this Standard, this means that the procedure is established, documented, implemented and maintained. Note 2: The extent of the quality management system documentation can differ from one organization to another due to
a) the size of organization and type of activities, b) the complexity of processes and their interactions, and c) the competence of personnel. Note 3 : The documentation can be in any form or type of medium. 4.2.3 Control of documents 11 Are the documents required by the quality management system controlled? M
12 Are records controlled according to the requirements given in 4.2.4?
13 Has a documented procedure been established to define the controls needed to (4): a) approve documents for adequacy prior to issue? b) review and update as necessary and re-approve documents? c) ensure that changes and the current revision status of documents are identified? d) ensure that relevant versions of applicable documents are available at points of use? e) ensure that documents remain legible and readily identifiable? f) ensure that documents of external origin are identified and their distribution controlled? and g) prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose?
14 Does the organization coordinate document changes with customers and/or regulatory authorities in accordance with contract or regulatory requirements (5)? P
Guidance Note 1) Quality manual reference and/or maintenance exposition manual and issues for the different documentation (refer to note 2 for auditing) 2) Check the procedure list and documented procedure for maintenance activities 3) International standard used as referential 4) Examined procedures and applications for - Customer documents (STC, Engineering Order, maintenance program…) - Authorities ( AD’s
regulation …) - Manufacturer/OEM ( CMM, AMM, TO, SB, SL…) - Maintenance organization ( issued procedures, work package…) 5) Check latest or applicable version used by supplier for maintenance data (AD’s,SB,CMM,AMM, …) DON’T ALWAYS USE LATEST VERSION
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 19 4.2.4 Control of records 15 Are records established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system?
16 Do records remain legible, readily identifiable and retrievable (1)?
17 Has a documented procedure been established to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records (2)?
18 Does the documented procedure define the method for controlling records that are created by and/or retained by suppliers (3)?
19 Are records available for review by customers and regulatory authorities in accordance with contract or regulatory requirements?
4.3 Configuration management 20 Has the organization established, documented and maintained a configuration management process appropriate to the product? P
Guidance Note 1) List records reviewed and check the back-up procedures when records are stored in electronic form
2) List of examined procedures 3) Examined examples related to the maintenance activities
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 20 5 Management responsibility 5.1 Management commitment 01 Has Top management provided evidence of its commitment to the development and implemen-tation of the quality management system and continually improving its effectiveness by (1): a) communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements? b) establishing the quality policy? c) ensuring that quality objectives are established? d) conducting management reviews? and e) ensuring the availability of resources? M
5.2 Customer focus 02 Has Top management ensured that customer requirements are determined and are met with the aim of enhancing customer satisfaction (see 7.2.1 and 8.2.1)?
5.3 Quality policy 03 Has Top management ensured that the quality policy: a) is appropriate to the purpose of the organization? b) includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system? c) provides a framework for establishing and reviewing quality objectives? d) is communicated and understood within the organization (2)? and e) is reviewed for continuing suitability?
5.4 Planning 5.4.1 Quality objectives 04 Has Top management ensured that quality objectives, including those needed to meet requirements for product [see 7.1 a)], are established at relevant functions and levels within the organization (3)?
05 Are the quality objectives measurable and consistent with the quality policy? M
5.4.2 Quality management system planning 06 Has Top management ensured that: a) the planning of the quality management system is carried out in order to meet the requirements (see in 4.1), as well as the quality objectives? and b) the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented?
Guidance Note 1) Evidence of management commitment 2) Identify and record method of communication
3) Review objectives and status of their implementation Give examples for different relevant functions: Sales, Purchasing, Production, Training, Logistics
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 21 5.5 Responsibility, authority and communication 5.5.1 Responsibility and authority 07 Has Top management ensured that the responsibilities and authorities are defined and communicated within the organization (1)?
5.5.1.1 Accountable executive Manager 08 Has top management appointed a manager with corporate authority to ensure that all ordered maintenance can be financed, the necessary resources obtained, and all ordered maintenance completed in accordance with all organization, customer and Authority requirements (2)?
5.5.1.2 Maintenance Manager 09 Has top management appointed a manager responsible for assuring that all maintenance required is carried out in accordance with all organization, customer and Authority requirements (2)?
5.5.2 Management representative 10 Has Top management appointed a member of management who, irrespective of other responsibilities, has responsibility and authority that includes: a) ensuring that processes needed for the quality management system are established, implemented and maintained? b) reporting to top management on the performance of the quality management system and any need for improvement? c) ensuring the promotion of awareness of customer requirements throughout the organization? and d) the organizational freedom to resolve matters pertaining to quality? M
5.5.3 Internal communication 11 Has Top management ensured that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the quality management system?
5.6 Management review 5.6.1 General 12 Has Top management reviewed the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness (3)?
13 Does this review include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives?
14 Are records from management reviews maintained (see 4.2.4)?
Guidance Note 1) Identify and records method of communication within the organization 2) Identify in the organization the Accountable executive manager and the Maintenance manager 3) Records management review frequency and attendees
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 22 5.6.2 Review input 15 Does the input to management review include information on (1): a) Results of audits? b) Customer feedback? c) Process performance and product conformity? d) Status of preventive and corrective actions? e) Follow-up actions from previous management reviews? f) Changes that could affect the quality management system? and g) Recommendations for improvement? h) Results of audits and requests for corrective action from Authorities? M
5.6.3 Review output 16
Does the output from the management review include any decisions and actions related to (1): a) improvement of the effectiveness of the quality management system and its processes? b) improvement of product related to customer requirements? and c) resource needs? M
Guidance Note 1) Verify the availability of input / output data such as : statistical data; graphics; summary tables; reports ;etc for items a) to h)
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 23 6 Resource management 6.1 Provision of resources 01 Has the organization determined and provided the resources needed: a) to implement and maintain the quality management system and continually improve its effectiveness? and b) to enhance customer satisfaction by meeting customer requirements?
6.2 Human resources 6.2.1 General 02 Are personnel performing work affecting product quality competent on the basis of appropriate education, training, skills and experience (1)? 03 Are non-certificated personnel assessed on their ability to carry out maintenance operations prior to performing the work?
6.2.2 Competence, awareness and training 04 Does the organization: a) determine the necessary competence for personnel performing work affecting product quality (2)? b) provide training or take other actions to satisfy these needs? c) evaluate the effectiveness of the actions taken? d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives? e) Maintain appropriate records of education, training, skills and experience (see 4.2.4) (3)? f) Ensure that personnel performing maintenance release of aircraft and aircraft component are qualified and certified in accordance with Authority requirements (4)? g) Establish a continuation training program to ensure that personnel performing specific tasks remain current in terms of procedures, human factors and technical knowledge and? h) Ensure that continuation training is provided that covers changes in relevant regulatory requirements, the organization’s procedures, and the maintenance standards of the products being maintained?
P
Guidance Note 1) Review training Records and Plan (status of the current year and of the previous year) 2) Give examples of methods used to determine competence (e.g.: competence matrix, multiskill…)
3) Review training certificates for the certified personnel and training records (internal and external training courses, OJT) 4) Refer to the actions included in the continuation training and verify changes due to evolution in: regulatory requirement, organization’s procedures
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 24 6.3 Infrastructure 05 Does the organization determine, provide and maintain the infrastructure needed to achieve conformity to product requirements (1)? Infrastructure includes, as applicable: a) buildings, workspace and associated utilities? b) process equipment (both hardware and software)? and c) supporting services (such as transport or communication)?
6.4 Work environment 06 Does the organization determine and manage the work environment needed to achieve conformity to product requirements (2)? Note: Factors that may affect the conformity of the product include temperature, humidity, lighting, cleanliness, protection from electrostatic discharge, etc. P
Guidance Note 1) Give organization objectives and status of their implementation for new workplace, new process equipment to improve the maintenance infrastructure 2) Give the most significant action in relation with different maintenance processes ( painting, surface treatment, heat treatment, clean room, ESD…)
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 25 7 Product realization 7.1 Planning of product realization 01 Does the organization plan and develop the processes needed for product realization (see 4.1)? P
02 Is planning of product realization consistent with the requirements of the other processes of the quality management system (see 4.1)?
03 In planning product realization, does the organization determine the following, as appropriate: a) quality objectives and requirements for the product? b) the need to establish processes, documents, and provide resources specific to the product? c) required verification, validation, monitoring, inspection and test activities specific to the product and the criteria for product acceptance? d) records needed to provide evidence that the realization processes and resulting product meet requirements (see 4.2.4)? e) the identification of resources to support operation and maintenance of the product?
P
04 Is the output of this planning in a form suitable for the organization's method of operations?
NOTE 1 A document specifying the processes of the quality management system (including the product realization processes) and the resources to be applied to a specific product, project or contract, can be referred to as a quality plan. NOTE 2 The organization may also apply the requirements given in 7.3 to the development of product realization processes. 7.2 Customer-related processes 7.2.1 Determination of requirements related to the product 05 Does the organization determine: a) requirements specified by the customer, including the requirements for delivery and post-delivery activities (1)? b) requirements not stated by the customer but necessary for specified or intended use, where known? c) statutory and regulatory requirements related to the product? and d) any additional requirements determined by the organization? M
Guidance Note 1) Verify the following requirements for different maintenance customer orders and contract - scope of work subject to the maintenance contract - approved maintenance data to be used for carrying out
the maintenance - the kind of delivery documentation to be provided - the record keeping system and the retention times
- the conditions under which the organization may subcontract tasks to a sub-tier party whether this party is approved or not - a provision allowing the customer, and if applicable, the regulatory authority to perform surveillance over the organization.
Objective evidence assessed / Observations / Comment/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 26 7.2.2 Review of requirements related to the product 06 Does the organization review the requirements related to the product?
07 Is the review conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and does it ensure that (1): a) product requirements are defined? b) contract or order requirements differing from those previously expressed are resolved? c) the organization has the ability to meet the defined requirements? d) risks (e.g., new technology, short delivery time scale) have been evaluated? and e) that maintenance contracts include the scope of work, define the data and delivery requirements, and define the requirements regarding subcontracting of the work? P
08 Are records of the results of the review and actions arising from the review maintained (see 4.2.4) (2)?
09 Where the customer provides no documented statement of requirement, are the customer requirements confirmed by the organization before acceptance?
10 Where product requirements are changed, does the organization ensure that relevant documents are amended and that relevant personnel are made aware of the changed requirements? P
11 Do contract amendment processes include provisions for disposition of out-of scope defects discovered during maintenance?
Note: In some situations, such as internet sales, a formal review is impractical for each order. Instead the review can cover the relevant product information such as catalogues or advertising material. 7.2.3 Customer communication 12 Does the organization determine and implement effective arrangements for communicating with customers in relation to (3): a) product information? b) enquiries, contracts or order handling, including amendments? and c) customer feedback, including customer complaints?
Guidance Note 1) Check that all affected functions are involved in the review 2) Give examples 3) Refer to examples of customer communication with relevant functions in the maintenance organization
Objective evidence assessed / Observations / Comments/ N/A explanation

S: Satisfactory -
CAR: Corrective action required – Ma: Major corrective action – mi: Minor corrective action N /A: Not applicable -
N/E: Not evaluated
- P: Product
- M: Management 27 7.3 Design and devel
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