EN 14804:2005

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Language study tour providers - RequirementsAnbieter von Sprachreisen - AnforderungenOrganisateurs de séjours ou stages linguistiques - ExigencesLanguage study tour providers - Requirements03.200.01VSORãQRLeisure and tourism in general03.180Vzgoja in izobraževanjeEducation03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 14804:2005SIST EN 14804:2005en01-november-2005SIST EN 14804:2005SLOVENSKI
STANDARD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 14804June 2005ICS 03.180; 03.200English versionLanguage study tour providers - RequirementsOrganisateurs de séjours ou stages linguistiques -ExigencesAnbieter von Sprachreisen - AnforderungenThis European Standard was approved by CEN on 19 May 2005.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2005 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 14804:2005: ESIST EN 14804:2005

and in what manner the travel is accompanied; b) ratio of group leaders to minors during travel; c) policy regarding supervision of minors (e. g. the minimum supervision ratio). 3.2.3 Legal documentation and information The following information shall be provided: a) general passport, visa and health requirements; b) terms and conditions of booking and whether insolvency is covered; c) client and participant satisfaction and complaint procedure; d) information about insurance options available to the participant and an outline of the LSP's insurance cover, with further information available on request. 3.2.4 Declaration of special requirements The LSP shall ensure at the time of the booking that a form is supplied stipulating signature by the participant or by the legal representative of a minor to the LSP and requiring the listing of any healthcare or medication needed by the participant, any dietary restraints, allergies affecting the participant or any other medical condition (mental and physical disabilities) that may affect acceptance on and participation in the program. 3.2.5 Accommodation The following pre-booking information regarding accommodation shall be provided: a) type of accommodation, shared or single occupancy, the location, the availability of telephone, the availability or otherwise of laundry facilities, the main features of the accommodation and, where appropriate, its
tourist classification under the rules of the host country concerned; b) maximum age range of minors who are sharing a bedroom; c) meal plan. SIST EN 14804:2005

specification of the different language study programmes provided; b) course dates offered, the duration of language study programmes (in weeks or days), and the number of lessons per week, their timing and length (in minutes), including information about those public holidays when no teaching occurs; c) where applicable, other learning opportunities, such as multimedia centre or library d) whether groups are typically multilingual or monolingual, the maximum class size, and the age range of participants; e) minimum level of language skills required for each course and whether a course is intended for beginners; f) class placement procedures and what, if any, attendance certificates and reports are given at the end of the course; g) kind of activities included in the leisure programme, level of competence and special equipment required, and whether any medical restrictions apply; h) any optional leisure activities available, and approximate prices; i) whether a minimum number of participants is required for the course to take place and, if so, the deadline for informing the participant in the event of cancellation; j) arrangements to be made if any of the language study services previously contracted are not available upon arrival. 3.3 Pre-departure information The following information shall be provided not later than one week before the start of the journey, except where unforeseen circumstances or late enrolments prevent the provision of such information: - name, address and telephone number of the LSP or its representative at the destination; - details of the travel schedule including in-country travel/transfer arrangements; - details of the accommodation including approximate travel time to place of study; - details of arrangements for the first day at school; - relevant rules and regulations of the host country and of the LSP; - details of the leisure activities contracted; - contact name and emergency number to be used during the stay and the time during which that number is available; -
practical information and advice about living in the host country and about its culture. NOTE Late enrolments occur within six weeks or less prior to the commencement of the course. SIST EN 14804:2005
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