SIST EN 16587:2017
(Main)Railway Applications - Design for PRM Use - Requirements on Obstacle Free Routes for Infrastructure
Railway Applications - Design for PRM Use - Requirements on Obstacle Free Routes for Infrastructure
This European Standard describes the specific ‘Design for PRM Use’ requirements, ‘for obstacle free routes’ applying to Infrastructure on the Trans-European Network (TEN) and the assessment of those requirements. The following applies for this standard.
The definitions and requirements describe specific aspects of ‘Design for PRM Use’ required by people with reduced mobility as defined in TSI PRM.
This standard defines elements which are universally valid for obstacle free routes. The definitions and requirements of this standard are to be used for infrastructure applications.
This standard covers those requirements relating to Obstacle free routes.
The standard only refers to aspects of accessibility for PRM passengers it does not define general requirements and general definitions for specific components and systems.
This standard assumes that the infrastructure is in the defined operating condition, any damages or operating failures will not be taken into account when assessing these requirements.
This standard will describe these areas with clear and consistent terms and definitions. Measurement methods and/or assessment procedures needed to establish a clear pass/fail assessment are provided where necessary.
Bahnanwendungen - Gestaltung für mobilitätseingeschränkte Menschen - Anforderungen an die Infrastruktur für hindernisfreie Wege
Diese Europäische Norm beschreibt die spezifischen Anforderungen an die "Gestaltung für die Nutzung durch PRM", die auf Fahrzeuge anzuwenden sind, sowie die Bewertung dieser Anforderungen. Die nachfol-genden Punkte gelten für diese Norm:
- Die Festlegungen und Anforderungen beschreiben bestimmte Aspekte der "Gestaltung für die Nutzung durch PRM", die, wie in der TSI PRM festgelegt, für Menschen mit Behinderungen und Menschen mit eingeschränkter Mobilität erforderlich sind.
- Diese Europäische Norm beschreibt Elemente, die für hindernisfreie Wege im Allgemeinen gelten. Die Festlegungen und Anforderungen dieser Europäischen Norm gelten für Infrastrukturanwendungen.
- Diese Norm behandelt ausschließlich Gesichtspunkte der Zugänglichkeit für PRM-Fahrgäste. Sie legt keine allgemeinen Anforderungen und Definitionen fest.
- Für diese Norm wird angenommen, dass die Infrastruktur sich in ihrem festgelegten Betriebszustand befindet.
- Sind Maße für Mindest- oder Höchstabmessungen angegeben, ist zu beachten, dass es sich hierbei NICHT um Nominalwerte handelt.
Diese Europäische Norm enthält Anforderungen an "hindernisfreie Wege".
Applications ferroviaires - Conception à l'usage des personnes à mobilité réduite - Exigences relatives à l’absence d’obstacles sur les trajets pour l'infrastructure
La présente Norme européenne décrit les exigences spécifiques relatives à la « conception à l’usage des PMR », « pour l’absence d’obstacles sur les trajets » s’appliquant à l’infrastructure sur le réseau transeuropéen (TEN), ainsi que l’évaluation de ces exigences. Les éléments suivants sont valables pour la présente norme.
Les définitions et exigences décrivent des aspects spécifiques de « conception à l’usage des PMR » requis par les personnes à mobilité réduite telles que définies dans la STI PMR.
- La présente norme définit des éléments universellement valides pour les cheminements libres d’obstacles. Les définitions et exigences de la présente norme doivent être utilisées pour les applications d’infrastructure.
- La présente norme traite des exigences relatives aux cheminements libres d’obstacles.
- Cette norme ne se rapporte qu’aux aspects d’accessibilité pour les passagers à mobilité réduite ; elle ne définit pas d’exigences et de définitions générales pour des éléments et des systèmes spécifiques.
- La présente norme suppose que l’infrastructure se trouve dans les conditions d’exploitation définies. Toute détérioration ou tout défaut de fonctionnement ne sera pas pris en compte lors de l’évaluation des exigences.
- La présente norme décrira ces domaines avec des termes et définitions clairs et cohérents. Les méthodes de mesure et/ou les modes opératoires d’évaluation nécessaires à l’établissement d’une évaluation claire de succès/échec sont fournis en cas de besoin.
Železniške naprave - Načrtovanje za osebe z omejenimi gibalnimi sposobnostmi - Zahteve za infrastrukturo brez ovir na poti
Ta evropski standard opisuje posebne zahteve za »načrtovanje za osebe z omejenimi gibalnimi sposobnostmi« za infrastrukturo brez ovir na poti, ki se uporabljajo za infrastrukturo vseevropskega železniškega omrežja (TEN) ter oceno teh zahtev. Za ta standard velja naslednje.
Definicije in zahteve opisujejo posebne vidike načrtovanja za osebe z omejenimi gibalnimi sposobnostmi, zahtevane za osebe z omejenimi gibalnimi sposobnostmi, kot je opredeljeno v tehničnih specifikacijah za interoperabilnost za osebe z omejenimi gibalnimi sposobnostmi (TSI PRM).
Та standard določa elemente, ki so splošno veljavni za infrastrukturo brez ovir na poti. Definicije in zahteve iz tega standarda se uporabljajo za infrastrukturne naprave.
Ta standard zajema zahteve, ki so povezane z infrastrukturo brez ovir na poti.
Ta standard se nanaša le na vidike dostopnosti za potnike z omejenimi gibalnimi sposobnostmi; ne določa splošnih zahtev in splošnih definicij za posebne komponente in sisteme.
Ta standard predvideva, da je infrastruktura v določenem obratovalnem stanju, morebitne poškodbe ali napake v zvezi z obratovanjem pa pri oceni teh zahtev ne bodo upoštevane.
Ta standard opisuje ta področja z jasnimi ter doslednimi izrazi in definicijami. Merilne metode in/ali postopki za ocenjevanje, potrebni za določitev jasne ocene za sprejem/zavrnitev, so podani po potrebi.
General Information
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Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Bahnanwendungen - Gestaltung für mobilitätseingeschränkte Menschen - Anforderungen an die Infrastruktur für hindernisfreie WegeApplications ferroviaires - Conception à l'usage des personnes à mobilité réduite - Exigences relatives à l’absence d’obstacles sur les trajets pour l'infrastructureRailway Applications - Design for PRM Use - Requirements on Obstacle Free Routes for Infrastructure45.020Železniška tehnika na splošnoRailway engineering in general11.180.01VSORãQRAids for disabled and handicapped persons in generalICS:Ta slovenski standard je istoveten z:EN 16587:2017SIST EN 16587:2017en,fr,de01-september-2017SIST EN 16587:2017SLOVENSKI
STANDARD
SIST EN 16587:2017
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16587
June
t r s y ICS
s sä s z rä r sâ
v wä r t r English Version
Railway applications æ Design for PRM Use æ Requirements on obstacle free routes for infrastructure Applications ferroviaires æ Conception destinée à l 5usage par les PMR æ Exigences relatives aux cheminements libres d 5obstacles pour l 5infrastructure Bahnanwendungen æ Gestaltung für die Nutzung durch PRM æ Anforderungen an die Infrastruktur für hindernisfreie Wege This European Standard was approved by CEN on
t u January
t r s yä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Serbiaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey and United Kingdomä
EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre:
Avenue Marnix 17,
B-1000 Brussels
9
t r s y CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s x w z yã t r s y ESIST EN 16587:2017
EN 16587:2017 (E) 2 Contents Page European foreword . 3 Introduction . 4 1 Scope . 5 2 Normative references . 5 3 Terms and definitions . 6 4 Symbols and abbreviations . 6 5 Requirements . 7 5.1 General . 7 5.2 Obstacle-free routes . 7 5.2.1 General requirements of an obstacle-free route . 7 5.2.2 Horizontal circulation . 8 5.2.3 Vertical circulation . 10 5.3 Route identification . 11 5.4 Doors and entrances . 11 5.5 Floor surfaces . 11 5.6 Highlighting of transparent obstacles . 12 5.7 Toilets and baby nappy changing facilities . 12 5.8 Furniture and free-standing devices . 12 5.9 Ticketing, information desks and customer assistance points . 12 5.10 Lighting . 13 5.11 Visual Information: Sign posting, Pictograms, Printed or Dynamic Information . 13 5.12 Spoken Information . 13 5.13 Platform Width and Edge of Platform . 13 5.14 End of Platform . 15 5.15 Boarding Aids Stored on Platforms . 15 5.16 Passenger track crossings to platforms . 15 Annex A (normative)
EC verification . 18 A.1 Subsystems . 18 A.1.1 EC verification (general) . 18 A.1.2 Procedures for EC verification of a subsystem (modules) . 18 Annex B (normative)
Summary of testing requirements . 19 Annex C (informative)
Good Practice . 20 C.1 General . 20 C.2 Design Standards for Accessible Railway Stations: A joint Code of Practice by the Department for Transport (UK) and Transport Scotland March 2015 . 20 C.3 Inclusive Mobility – Department for Transport (UK) December 2005 . 20 C.4 Specifying a main route . 21 C.5 Weather Protection . 21 Annex D (informative)
A-Deviations . 22 Annex ZA (informative)
Relationship between this European Standard and the Essential Requirements of EU Directive 2008/57/EC . 23 Bibliography . 25 SIST EN 16587:2017
EN 16587:2017 (E) 3 European foreword This document (EN 16587:2017) has been prepared by Technical Committee CEN/TC 256 “Railway applications”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by December 2017, and conflicting national standards shall be withdrawn at the latest by December 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent rights. This document has been prepared under a mandate given to CEN by the European Commission and the European Free Trade Association, and supports essential requirements of EU Directive 2008/57/EC. For relationship with EU Directive 2008/57/EC, see informative Annex ZA, which is an integral part of this document.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16587:2017
EN 16587:2017 (E) 4 Introduction This document is part of a suite of four ‘Design for PRM Use’ standards that have in total nine parts: — EN 16584 is a standard that covers both Infrastructure and Rolling Stock — Railway Applications — Design for PRM Use - General Requirements: — Part 1: Contrast (EN 16584-1) — Part 2: Information (EN 16584-2) — Part 3: Optical and Friction Characteristics (EN 16584-3) — EN 16585 is a standard that covers Rolling Stock - Railway Applications - Design for PRM Use - Equipment and Components On Board Rolling Stock: — Part 1: Toilets (EN 16585-1) — Part 2: Elements for Sitting, Standing and Moving (EN 16585-2) — Part 3: Clearways and Internal Doors (EN 16585-3) — EN 16586 is a standard that covers Rolling Stock — Railway Applications — Design for PRM Use - Accessibility of Persons with Reduced Mobility to Rolling Stock: — Part 1: Steps for Access and Egress (EN 16586-1) — Part 2: Boarding Aids (EN 16586-2) — EN 16587 is a standard that covers Infrastructure — Railway Applications — Design for PRM Use - Requirements for Obstacle Free Routes for Infrastructure. These standards aim to clarify the requirements (with clear and consistent terms and definitions) and to define the associated criteria and, where appropriate, methodologies to allow a clear pass/fail assessment. SIST EN 16587:2017
EN 16587:2017 (E) 5 1 Scope This European Standard describes the specific ‘Design for PRM Use’ requirements for obstacle-free routes applying to infrastructure and the assessment of those requirements. The following applies to this European Standard: — The definitions and requirements describe specific aspects of ‘Design for PRM Use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI; — This European Standard defines elements which are universally valid for obstacle-free routes. The definitions and requirements of this European Standard should be used for infrastructure applications; — This European Standard only refers to aspects of accessibility for PRM passengers, it does not define general requirements and general definitions; — This European Standard assumes that the infrastructure is in the defined operating condition; — Where minimum or maximum dimensions are quoted these are absolute NOT nominal requirements. This European Standard contains requirements relating to 'Obstacle-free routes'. 2 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 81-70, Safety rules for the construction and installations of lifts - Particular applications for passenger and good passengers lifts - Part 70: Accessibility to lifts for persons including persons with disability EN 115-1, Safety of escalators and moving walks — Part 1: Construction and installation EN 16584-1, Railway applications - Design for PRM use - General requirements - Part 1: Contrast EN 16584-2, Railway applications - Design for PRM use - General requirements - Part 2: Information EN 16584-3, Railway applications - Design for PRM use - General requirements - Part 3: Optical and friction characteristics EN 16585-1:2017, Railway Applications — Design for PRM Use — Equipment and Components On Board Rolling Stock — Part 1: Toilets EN 16586-2, Railway Applications — Design for PRM Use — Accessibility of Persons with Reduced Mobility to Rolling Stock — Part 2: Boarding Aids EN ISO 2813, Paints and varnishes - Determination of gloss value at 20°, 60° and 85° (ISO 2813) ISO 21542, Building construction — Accessibility and usability of the built environment SIST EN 16587:2017
EN 16587:2017 (E) 6 ISO 23599, Assistive products for blind and vision-impaired persons — Tactile walking surface indicators 3 Terms and definitions For the purposes of this document, the terms and definitions given in EN 16584-1 and the following apply. 3.1 obstacle-free route link between two or more public areas dedicated to the transport of passengers that can be navigated independently by all persons with disabilities and reduced mobility Note 1 to entry: In order to achieve this, the route can be divided to better meet the needs of all persons with disabilities and reduced mobility. The combination of all the parts of the obstacle-free route constitutes the route accessible for all persons with disabilities and reduced mobility. 3.2 step free route division of an obstacle-free route that meets the needs of mobility impaired persons by avoiding changes in level or, when they cannot be avoided, are bridged via ramps or lifts 3.3 weather protection protection against the effects of weather Note 1 to entry: The level of weather protection is regulated by national rules. 4 Symbols and abbreviations Table 1 — Abbreviations Abbreviation Designation EN European Standard (Euronorm) PRM Persons with disabilities and persons with reduced mobility TSI Technical Specification for Interoperability UIC Union Internationale des Chemins de Fer Table 2 — Symbols Symbol Designation Unit km Length kilometre mm Length millimetre N Force Newton SIST EN 16587:2017
EN 16587:2017 (E) 7 5 Requirements 5.1 General Assessment of the requirements identified in Clause 5 shall be according to Annex A (EC verification) and Annex B (Summary of testing requirements). Where additional assessment criteria apply, these will be identified against the relevant clause. All measurements in figures unless otherwise stated shall be in full millimetres. 5.2 Obstacle-free routes 5.2.1 General requirements of an obstacle-free route 1) Obstacle-free routes shall be provided i. that accommodate all categories of PRM on the same route — Where there are height changes the route may diverge to accommodate ramps, steps or lifts, for example. — The route shall converge after the height changes and continue as a single route, unless the destination has already been reached. — For assessment: an example scenario would be moving through the station area to the platform area, the route diverges to utilize stairs and a separate lift or ramp to overcome the height change to the elevated walkway; the route converges on the elevated walkway above the tracks, then diverges to stairs and a separate lift or ramp, to overcome the height change back to platform level but there is no necessity to converge the routes again to a single, point as the platform was the destination. ii. at all times, for when trains are timetabled to operate at that station. iii. that interconnect the following public areas of the infrastructure, if provided and during the normal operation of those facilities: a) Stopping points for other connecting modes of transport within the station confines (for example, taxi, bus, tram, metro, ferry); b) Car parks c) Accessible entrances and exits d) Information desks e) Visual and audible information systems f) Ticketing facilities g) Customer assistance h) Waiting areas i) Toilet facilities SIST EN 16587:2017
EN 16587:2017 (E) 8 j) Platforms k) Customs l) Border control NOTE See Figure C.1 for an example of an obstacle-free route connecting to a variety of services with tactile path. 2) The length of the obstacle-free routes shall be the shortest practical distance. — There may be reasons that require the route to diverge to accommodate different categories of PRM, provided each division is the shortest practical distance for that category of PRM. — When the station building is open during the operating time for passenger traffic the main route shall pass through the station building if it is the shortest practical route. — When the station building is closed during the operating time for passenger traffic, all passengers shall be directed to an alternative route within the station confines. — This should be based on good practice as described in Annex C. An example of a specification for a main route is described in Annex C. 3) Obstacle-free route floor surfaces and ground surfaces shall have low reflecting properties. — Assessment shall be in accordance with EN ISO 2813 for paints and varnishes, an achieved gloss value of 50 or lower shall be assumed to be compliant. For any other ground material and/or surface materials an assessment is not necessary. 5.2.2 Horizontal circulation 1) All obstacle-free routes, footbridges and subways shall have a free width of a minimum of 1 600 mm, except in doors, platforms and level crossings — Assessment: minimum width shall be maintained from floor height to the minimum headroom requirement — Assessment: handrails may not encroach into the free width (shown in Figure 1) — Assessment: exceptions for platforms are specified in 5.13 NOTE 1 This requirement is further explained in UIC 140. — Assessment: the minimum width requirement does not take into account any additional width that may be required for passenger flows, these additional widths shall be in accordance with National Rules. NOTE 2 This requirement is not applicable to escalators, travelators and lifts. Where travelators are provided this should not be the only option available to a wheelchair user. SIST EN 16587:2017
EN 16587:2017 (E) 9 Dimensions in millimetres.
Figure 1 — Obstacle-free width at stairs example showing a minimum width of 1 600 mm between handrails 2) Where thresholds are installed on a horizontal route, they shall contrast with the surrounding floor and shall not be higher than 25 mm. — Assessment: Contrast shall be according to EN 16584-1 3) All obstacle-free routes, stairs, footbridges and subways shall have a minimum headroom of 2 100 mm (h) according to ISO 21542 over the entire width of 1 600 mm. — Assessment: the height shall be assessed from floor to ceiling over the full width of the obstacle-free route, footbridges and subways — Assessment: for stairs, the headroom shall be assessed vertically from the plane touching the nosing of each step as shown in Figure 2
Key h minimum clear headroom of 2 100 mm on staircases Figure 2 — Stair headroom SIST EN 16587:2017
EN 16587:2017 (E) 10 5.2.3 Vertical circulation 1) Where an obstacle-free route includes a change in level, there shall be a step-free route providing an alternative to stairs (also escalators and inclined travelators) for mobility impaired people. — Assessment: where there is a change in level along an obstacle-free route that is overcome by a step or steps (also escalators and inclined travelators) an alternative step free route shall be demonstrated. — Assessment: solutions provided shall be according to either National rules or ISO 21542 2) Staircases on the obstacle-free routes shall: i.
have a minimum width of 1 600 mm assessed between the handrails. — Assessment: handrails may not encroach into the free width (shown in Figure 1) ii. as a minimum the first and last steps shall be indicated by a contrasting band — Assessment: contrast of the band shall be according to EN 16584-1 iii. as a minimum tactile warning surface indicators shall be installed before the first descending step. — Assessment: tactile warning surface indicators shall be according to ISO 21542, ISO 23599 or national rules 3) Ramps shall be installed for persons with disabilities and persons with reduced mobility unable to use stairs where lifts are not provided. They shall have a moderate gradient. A steep gradient is allowed for ramps on short distances only. — Assessment: according to National rules or ISO 21542 4) Stairs and ramps shall be provided with handrails on both sides and at two levels. — Assessment: according to National rules or ISO 21542 5) Lifts shall be provided where ramps are not available and shall be at least of type 2. — Assessment: according to EN 81-70 Type 1 lifts are allowed in the case of stations being renewed or upgraded only. 6) Where escalators and moving walkways (travelators) are provided — Assessment: designed according to EN 115-1 7) Level track crossings can form part of an obstacle-free route when they comply with the requirements in 5.16 — Assessment: according to National Rules SIST EN 16587:2017
EN 16587:2017 (E) 11 5.3 Route identification Requirements and Assessment of route identification shall be according to EN 16584-2. 5.4 Doors and entrances This clause applies to all doors and entrances that are on obstacle-free routes, with the exception of doors giving access to the toilets which are not dedicated to persons with disabilities and persons with reduced mobility. 1) Doors and entrances shall i. have a minimum clear usable width of 900 mm — Assessment: minimum clear usable width shall be maintained from floor height to the minimum headroom requirement — Assessment: protrusions such as hinges or handles into the minimum clear usable width are not permitted — Assessment: where manual double doors are provided at least one door leaf shall comply with this requirement. ii. be operable by persons with disabilities and persons with reduced mobility — Assessment shall be according to ISO 21542 or National Rules iii. Have a free headroom of a minimum of 2 000 mm or according to the National rule — Assessment shall be according to ISO 21542 or National Rules It is allowed to use manual, semi-automatic or automatic doors. 2) Door operating devices shall be available at a height of between 800 mm and 1 100 mm — Assessment: shall be assessed vertically from the surface of the walking floor to the centre of the device — Assessment: suitable door operating devices shall be according to ISO 21542 or National Rules. 5.5 Floor surfaces 1) All floor coverings, ground surfaces and stair tread surfaces shall be slip resistant. — Assessment according to EN 16584-3 2) Within the station buildings there shall be no irregularities with a height or depth in excess of 5 mm at any given point in floor walking surface areas, except for thresholds, drainage channels and tactile walking surface indicators. — Assessment according to National rules or where no National rule is available assessed vertically from the nominal walking floor up or down to a maximum of 5 mm. SIST EN 16587:2017
EN 16587:2017 (E) 12 5.6 Highlighting of transparent obstacles Requirements and Assessment of transparent obstacles shall be according to EN 16584-3 5.7 Toilets and baby nappy changing facilities 1) If toilets are provided at a station, then a minimum of one unisex cubicle shall be wheelchair accessible (two separate wheelchair accessible cubicles, one male and one female, can be provided instead). — Assessment: shall be according to ISO 21542 or National Rules 2) If toilets are provided at a station, baby nappy changing facilities shall be provided which are accessible to both men and women. — Assessment: it shall be demonstrated that baby nappy changing facilities are accessible to both wheelchair users (men and women). 5.8 Furniture and free-standing devices 1) All items of furniture and free-standing devices at stations shall contrast with their background, and have rounded edges. — Assessment: contrast shall be according to EN 16584-1. 2) Within the station confines, furniture and free-standing devices (including cantilevered and suspended items) shall be positioned where they do not obstruct blind or visually impaired people, or they shall be detectable by a person using a long cane. — Assessment shall be according to ISO 21542 or other appropriate international or national standards 3) On each platform where passengers are allowed to wait for trains, and at every waiting area, there shall be i. a minimum of one area fitted with seating facilities — Assessment: it shall be demonstrated that the required facilities are provided and according to ISO 21542 ii. a space for a wheelchair user. — Assessment: it shall be demonstrated that the required facilities are provided and according to ISO 21542 4) When this waiting area is weather protected, it shall be accessible and provide the appropriate space for use by a wheelchair user — Assessment: it shall be demonstrated that the required facilities are provided and according to ISO 21542. For good practice, see Annex C. 5.9 Ticketing, information desks and customer assistance points 1) Where manual ticket sales counters, information desks and customer assistance points are provided along the obstacle-free route, a minimum of one desk shall be accessible to a SIST EN 16587:2017
EN 16587:2017 (E) 13 wheelchair user and to people of small stature and a minimum of one desk shall be fitted with an induction loop system for hearing assistance — Assessment shall be according to ISO 21542 or other appropriate international or national standards 2) If there is a glass barrier between the passenger and sales person at the ticket counter, this shall either be removable or, if not removable, an intercom system shall be fitted. Any such glass barrier shall consist of clear glass. — Assessment shall be according to EN 16584-2 and ISO 21542 or other appropriate international or national standards 3) If electronic devices are fitted that displays pricing information to the sales person, such devices shall also be fitted that display the price to the person purchasing the ticket. — Assessment shall be according to ISO 21542 or other appropriate international or national standards 4) If ticket control machines are fitted, a minimum of one of the machines shall have a free passageway with a minimum width of 900 mm and shall be able to accommodate an occupied wheelchair up to 1 250 mm in length. — Assessment: the minimum width of 900 mm shall be maintained from the floor to the minimum headroom requirement — Assessment: it shall be demonstrated that the ticket control can accommodate the transportable wheelchair, as specified in EN 16585-1:2016, Annex A 5) If turnstiles are used, there shall be a non-turnstile access point available for use by PRM at all operational times. 5.10 Lighting The illuminance level along obstacle-free routes shall be adapted to the visual task of the passenger. Particular attention shall be paid to the changes of levels, ticket vending offices and machines, information desks and information displays — Assessment: Light levels shall be according to EN 16584-3 5.11 Visual Information: Sign posting, Pictograms, Printed or Dynamic Information Requirements and Assessment of visual information shall be according to EN 16584-2. 5.12 Spoken Information Requirements and Assessment of spoken information shall be according to EN 16584-2. 5.13 Platform Width and Edge of Platform 1) The danger area of a platform commences at the rail side edge of the platform and is defined as the area where passengers are not allowed to stand when trains are passing or arriving. SIST EN 16587:2017
EN 16587:2017 (E) 14 2) It is permitted for the width of the platform to be variable over the whole length of the platform. 3) The minimum width of the platform without obstacles shall be the width of the danger area plus the width of two opposing freeways of 800 mm (1 600 mm). This dimension may taper to 900 mm at the platform ends. 4) It is permitted to have obstacles inside this freeway of 1 600 mm. Equipment required for the signalling system and safety equipment shall not be considered as obstacles in this point. The minimum distance from obstacles to the danger area shall be according to Table 3. Table 3 — Minimum distance from obstacle
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