SIST EN 16763:2017
(Main)Services for fire safety systems and security systems
Services for fire safety systems and security systems
This European Standard specifies minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely.
This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, fixed fire fighting systems and alarm systems and to combinations of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centers are not included.
This European Standard applies regardless of project size or organizational structure or size.
Fire detection and fire alarm systems include voice alarm systems.
Fixed fire fighting systems include such as water based and gas extinguishing systems, smoke and heat control and exhaust systems.
Alarm systems include such as intruder and hold-up alarm systems, access control systems, periphery protection systems, video surveillance-systems, other monitoring and surveillance systems related to security applications.
Dienstleistungen für Sicherheitsanlagen
Diese Europäische Norm legt Mindestanforderungen an die Dienstleistungsorganisation sowie an die Kompetenz, das Wissen und die Erfahrungen für die mit der Planung, Projektierung, Montage, Inbetriebnahme, Anlagenüberprüfung, Abnahme oder Instandhaltung von Sicherheitsanlagen betrauten Beschäftigten fest, unabhängig davon ob die Dienstleistungen am Installationsort oder durch Fernzugriff erbracht werden.
Diese Europäische Norm ist bei Dienstleistungen an Sicherheitsanlagen anzuwenden, diese sind Brandmeldeanlagen, ortsfeste Brandbekämpfungsanlagen und Alarmanlagen und die Kombinationen der vorgenannten Anlagen, einschließlich der Alarmübertragung für die der Dienstleister den Auftrag hat. Personen-Notsignal-Anlagen und Alarmempfangszentralen sind ausgenommen.
Diese Norm gilt unabhängig von der Projektgröße oder der Struktur oder Größe der Dienstleistungsorganisation.
Brandmeldesysteme schließen auch Sprachalarmanlagen und elektroakustische Notfallwarnsysteme ein.
Ortsfeste Brandbekämpfungsanlagen umfassen Systeme wie auf Wasser basierte Feuerlöschanlagen, Gaslöschanlagen und Rauch- und Wärmeabzugsanlagen.
Alarmanlagen umfassen Systeme wie Einbruchmeldeanlagen, Überfallmeldeanlagen, Zutrittskontrollanlagen, Freilandüberwachungssysteme, Videoüberwachungsanlagen und alle weiteren Überwachungssysteme für sicherungstechnische Anwendungen.
Prestations de services pour les systèmes de sécurité incendie et les services de sécurité
La présente Norme européenne spécifie les exigences minimales applicables aux prestataires de services, ainsi que les compétences, les connaissances et les aptitudes de leur personnel en charge de la planification, de la conception, de l’installation, de la mise en service, de la vérification, de la réception ou de la maintenance des systèmes de sécurité incendie et/ou des services de sûreté, que ces prestations soient fournies sur site ou à distance.
La présente Norme européenne s’applique aux prestations de services liées aux systèmes de sécurité incendie et/ou aux systèmes de sûreté, à savoir les systèmes de détection d’incendie et d’alarme incendie, les systèmes fixes de lutte contre l’incendie et les systèmes d’alarmes, ainsi qu’aux combinaisons de ces systèmes, y compris les éléments d’un système de transmission d’alarme, placés sous la responsabilité contractuelle du prestataire de services. Les systèmes d’alarme sociale et les centres de télésurveillance sont exclus.
La présente Norme européenne est applicable quelle que soit l’envergure du projet, la structure ou la taille de l’organisation.
Les systèmes de détection d’incendie et d’alarme incendie comprennent les systèmes d’alarme vocale.
Les systèmes fixes de lutte contre l’incendie comprennent par exemple les systèmes d’extinction automatique à base d’eau ou à gaz, les systèmes de contrôle et d’évacuation des fumées et de la chaleur.
Les systèmes d’alarme comprennent par exemple les systèmes de détection d’intrusion ou contre les hold-up, les systèmes de contrôle d’accès, les systèmes de protection périphériques, les systèmes de vidéosurveillance, ainsi que d’autres systèmes de contrôle et de surveillance liés aux applications de sécurité.
Storitve za sisteme požarne varnosti in varovanja
Ta evropski standard določa splošne zahteve za minimalno kakovost storitev podjetij, kot tudi kompetence sodelujočega osebja, zadolženega za načrtovanje, oblikovanje, namestitev, zagon, preverjanje, predajo ali vzdrževanje sistemov požarne varnosti in/ali varnostnih sistemov, ne glede na to, ali se te storitve zagotavljajo na kraju samem ali na daljavo. Ta evropski standard se uporablja za storitve sistemov požarne varnosti in/ali varnostne sisteme, sisteme za zaznavanje požara in požarne alarme, varnostne alarmne sisteme, vključno s tistimi deli alarmnega sistema, za katere je ponudnik storitev sprejel pogodbeno odgovornost (razen socialnih alarmnih sistemov, alarmnih sprejemnih centrov in preostalih delov omrežnih alarmnih sistemov) ter za fiksne sisteme za gašenje požarov in kombinacijo takšnih sistemov. Ta standard se uporablja ne glede na velikost projekta ali strukturo oziroma velikost podjetja.
General Information
- Status
- Published
- Public Enquiry End Date
- 14-Oct-2014
- Publication Date
- 26-Jan-2017
- Technical Committee
- I13 - Imaginarni 13
- Current Stage
- 6060 - National Implementation/Publication (Adopted Project)
- Start Date
- 20-Jan-2017
- Due Date
- 27-Mar-2017
- Completion Date
- 27-Jan-2017
Overview
EN 16763:2017 (CEN) - "Services for fire safety systems and security systems" defines minimum requirements for service providers and the competencies, knowledge and skills of staff involved in the planning, design, installation, commissioning, verification, handover and maintenance of fire safety and security systems. It applies to on-site and remote services irrespective of project size or organizational structure. Systems covered include fire detection and fire alarm (including voice alarm), fixed firefighting (water- and gas-based, smoke/heat control) and security systems (intruder/hold‑up alarms, access control, perimeter protection, video surveillance) and their combinations. Social alarm systems and alarm receiving centres are excluded.
Key topics and requirements
- Scope and stages of work: planning, design, installation, commissioning, verification, handover, maintenance - each stage requires documented outputs (see Annex A guidance).
- Service provider obligations: registration in a CEN/CENELEC member country, clear declaration of geographic coverage, compliance with national laws and applicable European/national application guidelines, access to manufacturer instructions and standards.
- Quality and management: documented management system for service quality (e.g., EN ISO 9001 or equivalent recommended), processes for collecting client/site information, record keeping (contract duration + 5 years if not otherwise regulated).
- Staff competencies and roles:
- Role A - technical decision-maker: responsible for technical compliance, risk management, supervision and professional development (demonstrable experience or EQF Level 5).
- Role B - self-managing staff who supervise routine work and support evaluation/improvement.
- Role C - operational staff executing routine tasks under supervision.
- Subcontracting: providers must monitor subcontractor quality; subcontracting does not remove primary contractual responsibility.
- Security and insurance: evidence of staff/company vetting where required; appropriate insurance for declared services.
- System conformity: use components/systems compliant with applicable standards or acknowledged rules of technology.
Applications
EN 16763 is practical for:
- Companies delivering installation, commissioning, maintenance and verification services for fire safety and security systems.
- Facility managers and building owners specifying minimum service levels in contracts.
- Certification bodies and auditors using the standard as a basis for service-level assessments.
- Regulators and procurement teams harmonizing cross-border service quality under the EU Services Directive.
Who should use this standard
- Fire and security service providers, integrators, installers, consultants, maintenance contractors, facility managers, insurers, and conformity assessment bodies.
Related standards
EN 16763 should be used alongside product and system standards developed by relevant CEN/CENELEC committees (e.g., CEN/TC 72, CLC/TC 79, CEN/TC 191) and national application guidelines. It can support the development of certification schemes but is not a certification scheme by itself.
Frequently Asked Questions
SIST EN 16763:2017 is a standard published by the Slovenian Institute for Standardization (SIST). Its full title is "Services for fire safety systems and security systems". This standard covers: This European Standard specifies minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, fixed fire fighting systems and alarm systems and to combinations of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centers are not included. This European Standard applies regardless of project size or organizational structure or size. Fire detection and fire alarm systems include voice alarm systems. Fixed fire fighting systems include such as water based and gas extinguishing systems, smoke and heat control and exhaust systems. Alarm systems include such as intruder and hold-up alarm systems, access control systems, periphery protection systems, video surveillance-systems, other monitoring and surveillance systems related to security applications.
This European Standard specifies minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, fixed fire fighting systems and alarm systems and to combinations of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centers are not included. This European Standard applies regardless of project size or organizational structure or size. Fire detection and fire alarm systems include voice alarm systems. Fixed fire fighting systems include such as water based and gas extinguishing systems, smoke and heat control and exhaust systems. Alarm systems include such as intruder and hold-up alarm systems, access control systems, periphery protection systems, video surveillance-systems, other monitoring and surveillance systems related to security applications.
SIST EN 16763:2017 is classified under the following ICS (International Classification for Standards) categories: 03.080.20 - Services for companies; 13.220.99 - Other standards related to protection against fire. The ICS classification helps identify the subject area and facilitates finding related standards.
SIST EN 16763:2017 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Storitve za sisteme požarne varnosti in varovanjaDienstleistungen für SicherheitsanlagenPrestations de services pour les systèmes de sécurité incendie et les services de sécuritéServices for fire safety systems and security systems13.220.99Drugi standardi v zvezi z varstvom pred požaromOther standards related to protection against fire03.080.20Storitve za podjetjaServices for companiesICS:Ta slovenski standard je istoveten z:EN 16763:2017SIST EN 16763:2017en,fr,de01-marec-2017SIST EN 16763:2017SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16763
January
t r s y ICS
r uä r z rä t r
English version
Services for fire safety systems and security systems
Prestations de services pour les systèmes de sécurité incendie et les systèmes de sûreté
Dienstleistungen für Brandsicherheitsanlagen und Sicherheitsanlagen This European Standard was approved by CEN on
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C Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN and CENELEC memberä
translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Serbiaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey and United Kingdomä
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels y any means reserved worldwide for CEN national Members and for CENELEC Membersä Refä Noä EN
s x y x uã t r s y ESIST EN 16763:2017
Guidance on the documentation for the stages of work . 13 A.1 General . 13 A.2 Planning . 13 A.3 Design . 13 A.4 Installation . 13 A.5 Commissioning . 14 A.6 Verification . 14 A.7 Handover . 14 A.8 Maintenance . 14
Figure 1 — Position of this European Standard within European Standards framework SIST EN 16763:2017
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