SIST EN 17929:2024

SLOVENSKI STANDARD
01-junij-2024
Transportne storitve Hyperloop
Hyperloop Transport Services
Hyperloop-Systeme - Hyperloop-Transportdienstleistungen
Services de transport Hyperloop
Ta slovenski standard je istoveten z: EN 17929:2024
ICS:
03.220.99 Druge oblike transporta Other forms of transport
45.020 Železniška tehnika na Railway engineering in
splošno general
55.020 Pakiranje in distribucija blaga Packaging and distribution of
na splošno goods in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD EN 17929
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2024
ICS 03.220.99; 45.020; 55.020
English version
Hyperloop Transport Services
Services de transport Hyperloop Hyperloop-Transportdienstleistungen
This European Standard was approved by CEN on 29 January 2024.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for
giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical
references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to
any CEN and CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,
Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and United Kingdom.

CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels
© 2024 CEN/CENELEC All rights of exploitation in any form and by any means
Ref. No. EN 17929:2024 E
reserved worldwide for CEN national Members and for
CENELEC Members.
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 6
4 Hyperloop System . 8
5 System Goals and Objectives . 8
5.1 General. 8
5.2 Passenger transport. 8
5.3 Cargo transport . 9
6 System boundaries and interfaces. 9
7 System Stakeholders . 10
7.1 General. 10
7.2 Hyperloop Transport System Users . 11
7.2.1 General. 11
7.2.2 Passenger Transport System Users . 11
Figure 1 — Passenger Transport System User . 12
7.2.3 Cargo Transport System Users . 12
Figure 2 — Cargo Transport System User . 13
7.3 Passenger Transport System Users Expectations . 13
Table 1 — Passenger transport system users and their priorities . 15
7.4 Cargo Transport System Users Expectations . 15
Table 2 — Cargo transport system users and their priorities . 17
8 Transport Services . 17
8.1 General hyperloop service characteristics . 17
Table 3 — Generic hyperloop service characteristics and service requirement . 18
8.2 Passenger Transport Service Characteristics . 18
Table 4 — Passenger transport service characteristics, service requirements and corresponding
user expectation . 19
Table 5 — Summary of the passenger transport service characteristics and service requirements
............................................................................................................................................................................. 21
8.3 Cargo Transport Service Characteristics . 23
Table 6 — Summary cargo transport service characteristics and service requirements . 23
8.4 Service Characteristics and System Aspects . 24
Figure 3 — Example of the passenger service characteristics, related system aspect and system
requirements . 25
Figure 4 — Example of the cargo service characteristics, related system aspect and system
requirements . 25
Table 7 — Example of Passenger transport service characteristics and related example of relevant
system aspect . 26
Table 8 — Example of cargo transport service characteristics and related example of relevant
system aspect . 27
8.5 Service Characteristics and Concept of Operations . 28
Figure 5 — Example of a concept of operations . 29
Figure 6 — Passenger journey . 29
Table 9 — Overview of passenger touchpoints and possible implementation . 29
8.6 Other services provided . 30
Annex A (Informative) Mobility matrix . 31
Table A.1 — Mobility matrix . 31
Table A.2 — Example: Comparison of travel times by rail, plane and hyperloop. 32
Bibliography . 33
European foreword
This document (EN 17929:2024) has been prepared by Technical Committee CEN/CLC/JTC 20 “Hyperloop
systems”, the secretariat of which is held by NEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by October 2024, and conflicting national standards shall be withdrawn at
the latest by October 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body. A
complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania,
Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the United Kingdom
Introduction
The purpose of this document is to describe and define the transport services provided by the hyperloop
system. The hyperloop is a new mode of transportation for passengers and cargo. As such there are two main
types of hyperloop transport services: one for transporting passengers and the other one for transporting
cargo. These services are having fundamentally different characteristics from each other. These characteristics
impose different requirements on the hyperloop system. Different aspects of each service in relation to the
hyperloop system are analysed and specified. A standardized method to clearly distinguish between those by
specifying the attributes that characterize each of these services is used for the concept of operation of the
hyperloop system.
1 Scope
Hyperloop transport services are designed to support passenger transport and cargo transport. For each of the
transport service passengers/cargo requirements and expectations are different. This document specifies the
hyperloop transport services supported by a hyperloop system and provides means for characterization and
description of these services. The characterization considers the technical as well as operational/commercial
features of each transport service. This document provides a framework for defining the transport services of
the hyperloop system and its operational concept(s).
The following are within the scope of this document:
1. the high level description of the hyperloop system and its operating principles for both passenger and cargo
transport;
2. system boundaries and interfaces;
3. the classification of the key stakeholders and users of the hyperloop system for hyperloop transport
services;
4. the definition of the key service characteristics and requirements of the hyperloop transport services;
5. the identification of related services and their characteristics;
6. common high-level scenarios for different hyperloop transport services from the passenger/ cargo
transport point of view.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at https://www.electropedia.org/
3.1
hyperloop
mode of land transportation capable of high speed and driverless operations, in which a vehicle is guided
through a low pressure tube or system of tubes, for passengers and/or cargo
3.2
customer
organization or person that receives a product or service
EXAMPLE Consumer, client, user, acquirer, buyer, or purchaser.
Note 1 to entry: A customer can be internal or external to the organization.
Note 2 to entry: this definition is adopted and further modified from ISO 9000:2015.
3.3
customer experience
customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a
supplier’s employees, systems, channels or products
[SOURCE: Gartner Glossary [7]]
3.4
capacity
capability of a hyperloop to handle a certain level of throughput for passengers and / or cargo
3.5
person with disabilities
person with reduced mobility (PRM)
any person who has a permanent or temporary physical, mental, intellectual or sensory impairment which, in
interaction with various barriers, may hinder their full and effective use of transport on an equal basis with
other passengers or whose mobility when using transport is reduced due to age
[SOURCE: Commission Regulation (EU) No 1300/2014, modified]
3.6
stakeholder
individual or organization having a right, share, claim, or interest in a system or in its possession of
characteristics that meet their needs and expectations
EXAMPLE End users, end user organizations, supporters, developers, producers, trainers, maintainers, operators,
disposers, acquirers, supplier organizations and regulatory bodies.
Note 1 to entry: Some stakeholders can have interests that oppose each other or oppose the system.
[SOURCE: ISO/IEC / IEEE 15288:2015, and ISO/IEC/IEEE 12207:2017, 3.1.5]
3.7
user
individual or group that interacts with a hyperloop or benefits from a hyperloop during its utilization
Note 1 to entry: As defined in ISO/IEC 25010:2011 the role of user and the role of operator are sometimes vested,
simultaneously or sequentially, in the same individual or organization.
[SOURCE: ISO/IEC 25010:2011]
3.8
safety
freedom from unacceptable risk to the outside from the functional and physical units considered
[SOURCE: IEC 60050]
3.9
security
freedom from unacceptable risk to the physical units considered from the outside
Note 1 to entry: In many other languages than English there is only one word for safety and security
[SOURCE: IEC 60050]
4 Hyperloop System
The hyperloop is an electrically powered mode of land transportation with vehicles travelling through a
network of low-pressure tubes, capable of high-speed and driverless operations, offering continuous service
for transporting passengers and cargo towards their destinations.
The hyperloop system uses magnetic forces for levitation, guidance and propulsion. Magnetic levitation is one
the key features of the hyperloop system. This eliminates the direct contact between the moving and static parts
of the system. The pressurized hyperloop vehicles operate inside a low-pressure tube. The low-pressure
environment reduces both air resistance and energy consumption. The body of the tube lowers noise emissions
towards the direct environment.
The hyperloop linear infrastructure enables controlled traffic flow of vehicles through a low pressure tube or
system of tubes that are either elevated on columns above the ground, at ground level, or go
underground/underwater. The spatial constraints need to be taken into account when designing the hyperloop
transport service.
5 System Goals and Objectives
5.1 General
The hyperloop transport system defines the goals and objectives for the system through the range of services
offered to its users in two main areas:
— Passenger transport;
— Cargo transport.
The range of the services either for passengers, cargo or combined passengers – cargo transport are offered in
a hyperloop network.
5.2 Passenger transport
The passenger transport system defines the goals and objectives for the system through the range of services
offered to its users:
— Fast travels enabled by speed exceeding high-speed transport modes (see Annex A);
— Controlled closed environment;
— Continuous operations not affected by weather and other external factors typically affecting operations of
ground-based transport such as accidents, crossing traffic;
— Energy efficient travels with low direct greenhouse gas emission levels;
— Enable flexible scheduling based on the capacity required;
— High frequency of arrivals/departures;
— Seamless interfaces with other transport networks for door-to door travel through integration with inter-
modal physical and digital Mobility as a Service (MaaS) infrastructure;
— Accessibility to person with disability and person with reduced mobility by enabling them to access and
use, embark, disembark and occupy their place in the vehicle without assistance. No system decisions shall
be made that subsequently restricts accessibility, especially with regard to people with reduced mobility
(PRM). Commission Regulation (EU) No 1300/2014] [6], EN 17161:2019 [10] should be used as
informative and directional for PRM related design requirements and decisions
5.3 Cargo transport
The cargo transport system defines the goals and objectives for the system through the range of services offered
to its users:
— Controlled closed environment;
— Continuous operations not affected by weather and other external factors typically affecting operations of
ground-based transport such as accidents, crossing traffic;
— Enable flexible scheduling based on the capacity required;
— Transportation of standardized, and configurable shipment units;
— Short transit times enabling up to same-day delivery within hyperloop;
— Seamless interfaces with other transport networks and last/first mile services;
— Fully traceable shipment;
— Infrastructure enabling easy integration into production, distribution and demand centres;
— Energy efficient travels with low direct greenhouse gas emission levels.
6 System boundaries and interfaces
The hyperloop system and its environment consists of a wide range of systems, entities, organizations, each
with their own set of services. Subsequently each system/entity/organization within the hyperloop
environment can have an array of system that themselves offer a set of services depending on their
functionality.
The boundary of the system in this document is defined by the hyperloop systems (infrastructure, vehicles and
operating system) providing the hyperloop transport services.
Key enabling systems for hyperloop are energy infrastructure and communication systems infrastructure. The
service characteristics of these systems such as power supply services, communications service for voice and
data transmission, etc are well defined in their corresponding standards. As such they are not to be specified in
this document.
In this document only a set of services specific to the hyperloop system focusing on technical design
development are to be defined. The following hyperloop features define the basis of the service design of the
hyperloop:
— The hyperloop is a primarily public mode of transportation, private applications are not excluded;
— The hyperloop is capable of very high-speed transport;
— The hyperloop vehicles operate in a closed environment;
— The hyperloop vehicles operate in a low pressure environment;
— The hyperloop is scalable in capacity for passenger transport and cargo operations.
The auxiliary services provided at the hyperloop station such as for example leisure and retail are not addressed
in this document.
7 System Stakeholders
7.1 General
Hyperloop system involves a number of internal and external stakeholders that are either directly participating
in the development of the system, its operations and/or maintenance as well as in the development of related
services. A range of stakeholder categories is evolving with the system development. For the purpose of this
document only the main generic categories are listed below:
— Hyperloop developers
Organizations developing hyperloop systems.
— Infrastructure - related entities
Organization responsible for development and / or maintenance of the transport infrastructure.
— Enabling systems service providers
Organizations providing the following services:
— Communication infrastructure and services – for example in-vehicle infotainment, entertainment,
applicability of vehicle to vehicle communications;
— Energy infrastructure;
— Traffic control and management;
— Mobility service providers that provide consumers with enhanced mobility through services and
information throughout the travel chain by combining the services of e.g. but not limited to several
inter-modal transport companies as well as other service providers such as mobile, navigation,
booking and financial service providers;
— Technical processes, methods and tools such as failure description and definitions, risks, anomalies
reduction, that are proven and being used by different technologies in a specific specialized domain or
in several domains can be used in hyperloop system as well.
— Suppliers of various parts of the hyperloop systems
— Vehicle manufacturers;
— Infrastructure providers/manufacturers;
— Suppliers of products that already have wide acceptance within their sectors and tailor those as needed
to hyperloop system parts.
— Operators
Inclusion of the operational know-how (e.g. railway operators) and future perspectives for utilization and
integration of transport modes are important in the design of hyperloop services especially in terms of
interoperability, compatibility and safety;
— Governments
Governments local/regional/national and other public authorities are that are responsible for planning
and very often funding the transport infrastructure.
— Legislative authorities
Public authorities such as Ministries of Transportation, Economic Development and Innovation that unlock
public funding, develop standards-receptive legislation, issue standardization mandates (e.g. through
Regulation (EU) No 1025/2012 of the European Parliament and of the Council) and public procurement,
help induce public acceptance of the hyperloop systems and communicate with the EU bodies and provide
the approval process and authority
— Independent research bodies (e.g. research institutes, universities)
Define and validate novel systems unique to the hyperloop, aid in the test planning according to the
standards.
— Certification / inspection bodies
Validate testing results and certify interfaces, parts and processes for commercial use;
— Users
Hyperloop passengers and/or their respective associations and logistic operators/ cargo carriers:
— Passengers are travellers who utilize hyperloop as transport means in order to get from origin to
destination. Passengers can furthermore be divided into other categories such as commuters, and non-
commuters;
— Logistic operators / cargo carriers are organizations which transport goods between locations and use
a hyperloop system as the means of transportation.
7.2 Hyperloop Transport System Users
7.2.1 General
Hyperloop transport system involves a number of internal and external stakeholders with whom it interacts
during or as a result of its operations. This set of stakeholders is a subset of the system stakeholders.
For the purpose of this document, in order to identify the user expectations, this subset is grouped in the
category of hyperloop system users. The system users are divided into:
— Passenger transport users;
— Cargo transport users.
7.2.2 Passenger Transport System Users
Passenger transport system users (see Figure 1) are the following:
— Travellers being the end users of the system benefit from its features;
— Transport operators (that run transportation system on a day-to-day basis) providing transport services;
— Infrastructure related entities and internal users responsible for development as well as maintenance of
the transport infrastructure;
— Services providers that offer enhanced mobility as a service;
— Governments and other authorities responsible for planning and very often funding the transport
infrastructure;
— General public is impacted by the operation of passenger transport system through its impact on economy,
accessibility to products and environment.

Figure 1 — Passenger Transport System User
7.2.3 Cargo Transport System Users
Cargo system users (see Figure 2) are the following:
— Cargo owners and recipients being end users of the system benefitfrom its features and bear the
consequences of its failures;
— Logistics service provider;
NOTE In many industries it is common that shipper / cargo owner works with one or more logistic service provider
for the door-to-door service. This logistic service provider can outsource some of the activities to freight transport
operators.
— Freight operators being direct users of the transport infrastructure responsible for delivering the cargo
transport service;
— Infrastructure managers and internal users responsible for development and maintenance of the transport
infrastructure;
— Governments and other authorities responsible for sustainability, planning and very often funding the
transport infrastructure;
— Society is impacted by the operation of cargo transport system through its impact on economy, accessibility
to products and environment;
Figure 2 — Cargo Transport System User
7.3 Passenger Transport System Users Expectations
Each user category has different needs, expectations and objectives towards the passenger transport system.
— Passengers primary expectation is that their travels in hyperloop are:
— safe;
— secure;
— reliable;
— fast providing short trip times from origin to destination;
— sustainable;
— punctual;
— quiet and comfortable;
— accessible;
— affordable;
— intermodal.
— Governments and other authorities are responsible for sustainability, planning, scalable capacity and very
often funding the transport infrastructure;
— Society in its entirety is impacted by the operation of public transport system through its impact on
economy, accessibility to services, products and environment;
— Transport operators expectation is that the operations and journeys are safe, secure and cost-efficient;
— Mobility service providers expectation is that the operations information is accessible at any time;
— Internal users of the passenger transport system include passenger information related services,
communication and control, and maintenance personnel. The common denominator of their needs is the
security and safety of the system and information and data which they require to efficiently perform their
duties with low error rates.
In summary, the user needs and expectations for the hyperloop passenger transport service are:
— Accessibility in the convenience and ease of access and egress by all passengers to hyperloop transport
service;
Existing regulations and standards such as Commission Regulation (EU) No 1300/2014] [6],
EN 17161 :2019 [10] should be taken into account for all passengers including person with disability and
person with reduced mobility;
— Comfort in smooth ride enabled by technical design as well as operational choices in personal space,
luggage allowance and on-board facilities;
— Cost of the journey in fair ticket pricing competitive with short/medium-haul aviation and high speed rail
(HSR); It must be noted that the pricing is an operators’s decision and could be subject to market
regulations authorities;
— Economical added value that hyperloop will bring as a new transport mode;
— Information on the services for the passengers as well as operations and maintenance;
— Punctuality in the realization of the service scheduling as planned;
— Reliability in starting and continuing the operations in a designated period, no impact from external factors
and weather conditions;
— Safety in prevention, mitigation and elimination of hazardous events being initiated by the hyperloop
system and/or external factors impacting the system;
— Scalability in capacity allowing for flexibility in scheduling;
— Security in elimination of hazardous digital and physical events being initiated by the external systems /
persons;
— Short travel times enables by high speeds and urban integration (see Annex A);
— Sustainability in energy efficiency with zero direct emissions and minimizing impact on the environment;
— System integration with other transport modes: digital (e.g. MaaS) as well as physical – intermodality.
The various needs of the identified user categories are summarized in Table 1:
Table 1 — Passenger transport system users and their priorities
Passenger Transport System Users Expectations

Government x   x    x x x  x x
Passenger
x x x  x x x x x  x x x
Society
x    x x   x x
Infrastructure Entities-
x   x x x   x
Station Personnel
Infrastructure Entities-
Communications and     x x x x x
Control Personnel
Infrastructure Entities-
x    x  x x x
Maintenance Personnel
Transport operators x  x   x x x x x   x
Mobility Service
x  x  x x   x    x
providers
7.4 Cargo Transport System Users Expectations
Each user category has different needs, expectations and objectives towards the cargo transport system:
— Cargo owners primary expectation is that their cargo is delivered unharmed, quickly, on time, sustainable
/environment friendly, flexible scheduling and that they are provided with information about the cargo
status and location (preferably real time data);
— Logistics service providers focus on reliability of the system (timely and error free services), low costs of
transport operations and accessibility of the service (such as connectivity with other transport modes,
availability of capacity slots for the cargo they would like to move);
— Freight operators interact with the cargo transport system through its hubs, providing the first and last
mile transport services. Their primary concern is accessibility of the hubs, scalable capacity and reliability
of the time slots allocated to them to (un)load their vehicles;
— Governments and public agencies are focused on the impacts of the cargo transport system on economy,
safety, security and environment;
— Society is impacted by the operation of the cargo transport system through its impact on economy,
accessibility to products and environment;
Accessibility
Comfort
Cost of the journey
Economical added
value
Information
Punctuality
Reliability
Safety
Security
Scalability
Short travel times
Sustainability
System Integration –
intermodality
— Internal users of the cargo transport system include cargo handling, communication and control, and
maintenance personnel. The common denominator of their needs is safety and security of the system, and
information and data which they require to efficiently perform their duties with low error rates.
In summary, the user needs and expectations for the hyperloop cargo transport service are:
— Accessibility in the convenience and ease of access, loading, unloading to hyperloop cargo transport
service;
— Cargo integrity in delivering cargo unharmed;
— Compatibility in technical design with standardized shipment units;
— Cost of the cargo transport;
— Economical added value that hyperloop will bring as a new transport mode;
— Information on the services for the cargo shipment tracing as well as operations and maintenance;
— Reliability in starting and continuing the operations in a designated period, no impact from external factors
and weather conditions;
— Safety in prevention and elimination of hazardous events being initiated by the hyperloop system;
— Scalability in capacity allowing for flexibility in scheduling;
— Security in elimination of hazardous digital and physical events being initiated by the external systems /
persons;
— Sustainability in energy efficiency with zero direct emissions and minimizing impact on the environment;
— System integration with other transport modes: digital as well as physical – intermodality.
The various needs of the identified user categories are summarized in Table 2.
Table 2 — Cargo transport system users and their priorities
Cargo Transport System User Expectations

Cargo Owners
x x x  x x  x x  x x
Government
x   x  x x x
Freight transport
x  x x  x x x x x x x x
operators
Logistic service
x x x x  x x x x x x x x
providers
Society     x   x  x x
Cargo Handling
x x   x  x  x  x
Personnel
Infrastructure entities
-Communications and      x x x  x  x
Control Personnel
Infrastructure entities-
Maintenance x     x  x  x  x
Personnel
8 Transport Services
8.1 General hyperloop service characteristics
Hyperloop’s position in the mobility mix (see Annex A) indicates it is most suited to regional or long -distance
trips and also in some metropolitan cases. As such, hyperloop’s service characteristics are specified by taking
into account such trips. In order to deliver consistent transport performance and build up a favourable
customer perception of hyperloop services, the service characteristics are specified utilizing the passenger
expectations for the passenger transport and cargo owner/logistic service provider for the cargo transport.
As depicted above expectations of the users of transport services differ between passenger and cargo transport
resulting in different characteristics and specifications for each service. However, there is a set of user
expectations that are the same for both types of services, namely speed, capacity, punctuality, reliability, safety,
security and sustainability. This set of user expectations for both passenger and cargo transport specifies the
generic hyperloop service characteristics.
NOTE The existing applicable standards for hyperloop service characteristics are in the technical report CEN/CLC/TR
17912.
The generic set of hyperloop service characteristics and corresponding service requirement is listed in Table 3:
Accessibility
Cargo Integrity
Compatibility
Cost of cargo
transport
Economical added
value
Information
Reliability
Safety
Scalability
Security
Sustainability
System Integration
Transhipment time
and cost
Table 3 — Generic hyperloop service characteristics and service requirement
Service
Service Requirement
Characteristics
Speed Hyperloop services should target very high operational cruise speed (e.g.
see Annex A), across its network
Capacity Hyperloop services should be scalable for mass transit and cargo
operations
Punctuality Hyperloop services, whether timetabled or demand-responsive (flexible
scheduling), should maximize on-time running, with minimal delays to
passen’ers' travels and cargo transport
Reliability Hyperloop services should be reliable, and fully enclosed from the
external environment
Safety Hyperloop services should be designed to prevent, eliminate and
minimize injuries or fatalities, with the aim for zero fatalities on its
network
Security Hyperloop services should enable passengers secure and relaxed
travelling on hyperloop. Baggage or cargo should not be damaged during
any aspect of operations
Sustainability Hyperloop services shall generate zero carbon emissions during its
operations
8.2 Passenger Transport Service Characteristics
The specific passenger transport service characteristics are derived from the user expectations listed in
Clause 7.3 and the parameters used to measure passenger experience in the existing transport modes.
Passenger experience is an all-encompassing term describing subjective perception of a journey, directly
related to transport service quality. The experience is a matter of perception of the travel which is subjective
and changes depending on the context (country, background, etc.).
In all transport modes, transport service quality is measured primarily via customer satisfaction surveys and
customer expectation surveys. The gap between these two gives a valuable insight into the required changes in
transport services and their prioritization. The number and nature of transport service descriptors used in
these surveys differ on a case-by-case basis, but there is a number of common denominators:
— Operational experience, including transit time, reliability and punctuality of service. Transit time takes
into account the actual in-vehicle time plus the time spent for baggage controls, identification, check-in,
waiting time as well as the minimum time needed for handling baggage and reaching the gate;
— On-board experience, including availability of seats and amount of space per passenger (level of
crowding), cleanliness of vehicles, availability of sanitary facilities and their cleanliness, safety and
personal security, additional services such as Wi-Fi or meals, availability of space for luggage. The on-board
experience is perceived by passengers as the comfort of using a given transport mode;
— Access/egress experience, including access/egress time (a measure of accessibility and connectivity of
stations), frequency of departures, information provision at stations, security at the station, availability of
station facilities, quality of station environment. The access/egress experience is perceived by passengers
as the convenience [1] of using a given transport mode;
— Purchase experience, including pricing, effort needed to purchase tickets, compensation for disruptions;
— Sustainability experience, focused on perceived environmental impact of a journey;
— Capacity. The system should have enough seating space to fulfil the travel demand.
Based on this list and user expectations, the derived specific hyperloop passenger transport service
characteristics and requirements are given in the Table 4:
Table 4 — Passenger transport service characteristics, service requirements and corresponding user
expectation
Corresponding
Service
Service Requirement
Characteristic
User expectation
Accessibility Stations facilities Hyperloop services should define the Accessibility,
access and use of the station facilities Short travel times
NOTE 1 How easy it is to access and use
stations, availability of basic facilities (ticket
purchase, sanitary facilities, accessibility
facilities), is there staff available for support
Hyperloop vehicles Hyperloop services should define the Accessibility,
access to the hyperloop vehicle namely Short travel times
platform and embarking/disembarking
Access/egress time Hyperloop services should define the Accessibility,
access/egress time by other means of Short travel times,
transport (intermodality) System
Integration
PRM accessibility Hyperloop services should enable PRM Accessibility
to embark/disembark on their own
during normal and emergency
operation.
Seamless Travel Transit time Hyperloop services should minimize in- Short travel times
vehicle time including the time spent for
baggage controls, identification, check-
in, transfer and waiting time as well as
the time needed for handling baggage
and reaching the gate
Ease of Hyperloop services should provide Accessibility,
transfers/intermodal transport connections that allow for Short travel times,
changes ease of transfers within hyperloop System
network as well as to/from other modes
Integration,
of transportation Intermodality
Frequency of service Hyperloop services should be designed Reliability, Short
to allow for timetabled or demand- travel times
responsive (flexible scheduling)
Corresponding
Service
Service Requirement
Characteristic
User expectation
Comfort Vehicle condition Hyperloop services should be carried in Comfort
well-functioning, well-maintained and
safe vehicles.
NOTE 2 The mechanical condition of
vehicles, including frequency of
breakdowns is important for the comfort of
the passengers.
Vehicle internal Hyperloop services should provide Comfort
environment comfort during the journey regarding
the seat spaciousness, noise levels,
vehicle stability, air conditioning
Capacity Hyperloop services should provide Comfort
comfort during the journey regarding
seats availability (crowding)
Aesthetics Appeal of vehicles, stations and waiting Comfort
areas should appeal to users’ senses
Perception of Safety and Hyperloop should be perceived as safe Comfort, Safety,
security by the from traffic accidents during the Security
passengers journey as well as secure mode of
transport
Vehicle facilities Hyperloop services should define the Comfort
availability of sanitary facilities on-
board and the space available on-board
for passengers luggage, PRM can
embark/disembark on their own during
normal and emergency operation.
Seatbelts and lavatories should be
present in every hyperloop vehicle.
On-board services Hyperloop services should define the Comfort,
additional services available on-board: Information
Wi-Fi, mobile signal, meals, staff
support
Information provision Hyperloop services should define the Accessibility,
in
...