ISO 37113:2024

International
Standard
ISO 37113
First edition
Sustainable cities and
2024-09
communities — Guidance
for managing a public-health
emergency response in smart city
operating models
Villes et communautés territoriales durables —
Recommandations pour la gestion d'une réponse d'urgence en
matière de santé publique dans les modèles d'exploitation des
villes intelligentes
Reference number
© ISO 2024
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Framework for smart city operating models in response to PHEs . 2
5 Implementing smart city operating models in response to PHEs . 3
5.1 Overview .3
5.2 Strategy management .4
5.2.1 General .4
5.2.2 Leadership and governance . . .5
5.2.3 Collaborative engagement .5
5.2.4 Integrated planning on a whole-chain basis .6
5.2.5 Capacity building and skills management .6
5.2.6 Procurement and supplier management.6
5.3 Citizen-centric service delivery . .7
5.3.1 General .7
5.3.2 Underpinning PHE response with a detailed understanding of citizen needs .7
5.3.3 Empowering citizens through information-sharing, transparency and public
accountability.7
5.3.4 Providing integrated citizen-centric services.8
5.3.5 Identity and privacy management .8
5.4 Integrated management of digital and physical resources .8
5.4.1 General .8
5.4.2 Smart enablement of city infrastructure .9
5.4.3 Integration and sharing of data resources .9
5.4.4 Real-time management of emergency response to PHEs .9
5.4.5 Improved decision-making .10
6 Improving the maturity of smart city operating models in response to PHEs within a
community . . 10
Annex A (informative) Maturity model for smart city operating models in response to PHEs .12
Bibliography .18

iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
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This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.

iv
Introduction
Managing public-health emergencies (PHEs) and eliminating their impact on sustainable development
has become a common challenge for all countries in the world. In recent years, various types of PHEs
[e.g. Ebola virus disease (EVD) in West Africa, the Middle East Respiratory Syndrome (MERS), Zika virus
disease, COVID-19 and monkeypox], have caused severe consequences to countries around the world. This
has critically challenged the public-health emergency management (PHEM) systems of many countries,
especially developing countries. Eliminating the impact of sudden public-health events is an important goal
for achieving sustainable development globally.
The rapid development of the internet, Internet of Things (IoT), artificial intelligence (AI), cloud computing
and other information and communication technologies are accelerating change across the economy and
society at large. In smart cities and communities, new network facilities, new data environments, and new
technology applications offer the potential to transform the effectiveness of PHEM. This enables monitoring
and analysis, virus tracing, prevention and control treatment, resource allocation and other aspects of PHEs,
to be managed more quickly. It also allows more efficient and transparent reporting systems, and more
effective medical, social and economic outcomes.
Equally, however, technology can only make a difference when accompanied by innovative ways of working
through smart governance processes, supported by interoperable standards that enable organizations to
collaborate in new ways to deliver integrated action, efficiently, effectively and at scale. This is done through
partnership across the public sector and private sector, and across local, regional, national and international
levels of government.
This document brings together practical recommendations to community authorities on how to plan
and deliver this type of smart response to PHEs, combining innovation in technology with innovation in
governance processes. These recommendations are designed to be flexible, enabling tailored implementation
by the local governments of cities and communities in ways that recognize their unique situation and policy
context.
This document helps leaders of cities and communities to:
— use smart technologies, following the principles of ISO 37106, to manage relevant facilities and resources
for PHEs, enabling dynamic real-time monitoring and management of relevant data;
— support a more effective response to PHEs and promote more effective cooperation among all interested
parties, based on each stage of the command-and-control process for emergency management and
incident response set out in ISO 22320;
— help cities to assess the current level of maturity of a PHE response in smart city operating models;
— improve urban resilience so that the cities or communities can adapt to all risks in PHEs and lead towards
sustainability with the help of smart city operating models.
NOTE This document was informed by research from cities around the world on how smart operating models
supported effective responses to the COVID-19 pandemic, as described in ISO/TR 37112.
The document is structured as follows:
— Clause 1 describes the scope;
— Clause 2 lists normative references;
— Clause 3 sets out the terms and definitions used in the document;
— Clause 4 illustrates the framework for smart city operating models in response to PHEs;
— Clause 5 describes how to implement smart city operating models in response to PHEs;
— Clause 6 describes the way to improve the maturity of smart city operating models in response to PHEs
within a community;
v
— Annex A describes the maturity model for smart city operating models in response to PHEs.

vi
International Standard ISO 37113:2024(en)
Sustainable cities and communities — Guidance for
managing a public-health emergency response in smart city
operating models
1 Scope
This document provides guidance to community authorities on how to use smart technologies and smart
ways of working to improve their ability to anticipate, manage and mitigate public-health emergencies
(PHEs), including through transparent, interactive and citizen-centric communications with citizens. It does
this by demonstrating how the principles and good practices for smart city operating models recommended
in ISO 37106 can deliver improved outcomes in public-health emergency management (PHEM), at every
stage of the command-and-control process for emergency management and incident response set out in
ISO 22320.
This document sets out recommendations for community authorities and provides tools that can be used to
assess the maturity of community systems for smart PHEM.
This document applies to all types of cities and communities that are willing to apply smart city operating
models to respond to PHEs.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated
...