ISO/IEC 20931:2025

International
Standard
ISO/IEC 20931
First edition
Information technology — User
2025-07
interfaces — Icons for representing
services in serviced offices
Reference number
© ISO/IEC 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2025 – All rights reserved
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 General principles . 2
4.1 Overview .2
4.2 Use of icons representing services.2
5 Icons for representing services . 2
5.1 General .2
5.2 Icons for representing basic services .2
5.2.1 General .2
5.2.2 Internet connection .2
5.2.3 Workplace .3
5.2.4 Supporting activities .4
5.2.5 Booking .4
5.2.6 Agency .5
5.2.7 Internet (web) meeting space .6
5.2.8 Private space .6
5.2.9 Meeting space .7
5.2.10 Phone booth (soundproof space).8
5.2.11 Desk with partitions .9
5.3 Icons for representing additional services .9
5.3.1 General .9
5.3.2 Accessibility support .9
5.3.3 External display .10
5.4 Icons for representing miscellaneous services .10
5.4.1 General .10
5.4.2 Coworking space . .11
5.4.3 Event space .11
5.4.4 Child-care . 12
5.4.5 Facilities . 13
5.4.6 Amenities . 13
Bibliography .15

© ISO/IEC 2025 – All rights reserved
iii
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international organizations,
governmental and non-governmental, in liaison with ISO and IEC, also take part in the work.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of document should be noted. This document was drafted in accordance with the editorial rules of the ISO/
IEC Directives, Part 2 (see www.iso.org/directives or www.iec.ch/members_experts/refdocs).
ISO and IEC draw attention to the possibility that the implementation of this document may involve the
use of (a) patent(s). ISO and IEC take no position concerning the evidence, validity or applicability of any
claimed patent rights in respect thereof. As of the date of publication of this document, ISO and IEC had not
received notice of (a) patent(s) which may be required to implement this document. However, implementers
are cautioned that this may not represent the latest information, which may be obtained from the patent
database available at www.iso.org/patents and https://patents.iec.ch. ISO and IEC shall not be held
responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www.iso.org/iso/foreword.html.
In the IEC, see www.iec.ch/understanding-standards.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 35, User interfaces.
Any feedback or questions on this document should be directed to the user’s national standards
body. A complete listing of these bodies can be found at www.iso.org/members.html and
www.iec.ch/national-committees.

© ISO/IEC 2025 – All rights reserved
iv
Introduction
For a serviced office that is defined as a part of third workplace (i.e. non-home, non-office), there are a
variety of service forms and usage patterns. When users look for a serviced office from websites or by search
application, it is convenient if there are icons that represent available services of serviced offices. In such a
case, it is important to maintain consistency between icon representation for a service of a serviced office
and the perceived service of the icon user. This document defines icons for use on websites or applications
for searching for serviced offices.

© ISO/IEC 2025 – All rights reserved
v
International Standard ISO/IEC 20931:2025(en)
Information technology — User interfaces — Icons for
representing services in serviced offices
1 Scope
This document provides the icons to specify the function and to indicate status of the serviced offices and
their services. The icons are used as the user interfaces for searching, booking, and advertising applications
for serviced offices. This document specifies basic icons that define the functions of all serviced offices, and
also specifies additional and miscellaneous icons that indicate other services. The functions specified by the
icons include facilities, equipment and services for fulfilling various user needs such as working style, tools,
amenities, language and accessibility needs, including older persons, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at h
...