CEN/TR 17884:2022

SLOVENSKI STANDARD
01-december-2022
Kompetence za dostopnost IKT - Smernice za širši razvoj IKT
ICT accessibility competences - Guidelines for a more inclusive ICT development
IKT-Zugänglichkeitskompetenzen - Leitlinien für eine umfassendere IKT-Entwicklung
Ta slovenski standard je istoveten z: CEN/TR 17884:2022
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TR 17884
TECHNICAL REPORT
RAPPORT TECHNIQUE
September 2022
TECHNISCHER REPORT
ICS 03.100.30; 35.020
English Version
ICT accessibility competences - Guidelines for a more
inclusive ICT development
IKT-Zugänglichkeitskompetenzen - Leitlinien für eine
umfassendere IKT-Entwicklung
This Technical Report was approved by CEN on 19 September 2022. It has been drawn up by the Technical Committee CEN/TC
428.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 17884:2022 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 4
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 7
4 ICT competences and accessibility . 7
4.1 State of art . 7
4.2 e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 1: Framework, EN 16234-1:2019 . 7
4.3 European ICT Professional Role Profiles, CWA 16458:2018 series . 8
4.4 Curriculum for training ICT Professionals in Universal Design, CWA 16266:2011 . 10
4.5 Foundational Body of Knowledge for the ICT Profession - Part 1: The Body of
Knowledge (ICT BoK), EN 17748-1 . 11
4.6 Information technology — Development of user interface accessibility — Part 1: Code
of practice for creating accessible ICT products and services, ISO/IEC 30071-1:2019
................................................................................................................................................................... 11
4.7 European Skills, Competences, Qualifications and Occupations (ESCO) . 12
4.8 Curricula on Web Accessibility, W3C . 13
5 ICT product requirements and accessibility . 14
5.1 Accessibility requirements for ICT products and services . 14
5.2 Accessibility goals for new ICT competences . 14
6 ICT accessibility competence requirements . 15
6.1 Rationale . 15
6.2 ICT competences and functional performances . 15
6.3 Common and base accessibility knowledge . 16
6.4 Digital Communication Role . 17
6.5 Education and Outreach Role . 18

6.6 Hardware Developer Role . 19
6.7 Software Developer Role . 20
6.8 Web Role Profiles . 21
Annex A (informative) ICT Accessibility Role Profiles examples . 26
Bibliography . 30

European foreword
This document (CEN/TR 17884:2022) has been prepared by Technical Committee CEN/TC 428 “ICT
professionalism and digital competences”, the secretariat of which is held by UNI.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
Introduction
Information and Communication Technologies (ICT) allows the removal of many of the remaining
barriers faced by persons with disabilities. With ICT increasingly integrated into every aspect of the
modern world, these ubiquitous technologies have become a positive force of transformation and a
crucial element of any personal development/empowerment and institutional framework for inclusive
development. ICT is already providing access to key public services, with widespread implications for
social progress and economic growth aimed at eradicating poverty and promoting inclusive societies and
sustainable development. Accessible ICT developments have the potential to provide persons with
disabilities unprecedented levels of access to education, skills training and employment, as well as the
opportunity to participate in the economic, cultural and social life of their communities.
Currently accessibility is not always considered in the design process and this leads to an exclusion of
persons with disabilities from access to ICT technologies which generates a digital discrimination.
Accessibility has become necessary due to the rapid growth of online information and interactive services
provided by web and mobile applications. Even if people with disabilities want to be independent and
carry out their activities independently, unfortunately, most Information and Communication
Technologies (ICT) applications and systems are not fully accessible today.
Nowadays everything interacts with technologies and for this reason technologies and digital
communication should be available for all.
The inclusion of persons with disabilities in all aspects of society is one of the remaining challenges of the
global development agenda. The widespread adoption of the United Nations Convention on the Rights of
the Persons with Disabilities (UNCRPD) in 2006 heralded a major step forward in advancing the inclusion
of persons with disabilities, turning their socio-economic exclusion into a human rights issue. The
UNCRPD places significant obligations on all state officials responsible for equal access to education and
employment opportunities.
In April 2019, the European Union published the DIRECTIVE (EU) 2019/882 OF THE EUROPEAN
PARLIAMENT AND OF THE COUNCIL on the accessibility requirements for products and services.
The “European Accessibility Act” (EAA) will become national law in the member states by 2022.
The EEA will have implications for different actors in the ICT field:
— Service providers offering ICT (especially Web) services for their customers;
— Device manufacturers;
— Software and ICT hardware manufacturers;
— Procurers and procurement of ICT products.
Standardization bodies as an organization offering services to its members and the public may be affected
by the EAA.
Europe is currently developing and defining the requirements for accessible devices and services.
EN 301549 (published under Mandate M 376) specifies functional accessibility requirements applicable
to ICT products and services, together with a description of the test procedures and evaluation
methodology for each accessibility requirement in a form that is suitable for use in procurement. The
minimum requirements of the European Web Accessibility Directive (Directive 2016/2102) are explicitly
detailed in Annex A of EN 301549:2021.
In this scenario, there is a need to set the basic ground of ICT competences related to Accessibility.
EN 16234-1:2019, e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 1: Framework refers to accessibility competences, but different actors in
the ICT market (e.g. education institutes, professional certifications) still need to be supported with
specific requirement knowledge, skills, responsibility and autonomy related to different ICT professional
profiles.
1 Scope
This document specifies the knowledges, skills, responsibility and autonomy of ICT experts involved in
the development of products and services (including digital contents) to increase the accessibility
knowledge in different fields, for different competences and responsibilities.
This document:
— considers accessibility as "base line" (accessibility has been also recognized in EN 16234-1:2019 as
a Transversal aspect);
— recognizes accessibility as the requirement in procurement for both public and private sectors;
— provides an overview of useful CEN, ISO and ESCO publications in the field;
— defines a set of knowledges, skills, responsibility and autonomy for different ICT areas to improve
accessibility in the current professional roles and job positions (hardware, software, web);
— refers to ESCO ICT profiles, that can be adapted for the three main areas: hardware, software, web;
— refers to W3C activities for define knowledges, skills, responsibility and autonomy in web
accessibility role profiles;
— supports activities for educational providers and exam/certification institutes.
This document should help, for example, to:
— avoid issues on the definition of third level profiles derived from European ICT Professional Role
Profiles without missing accessibility requirements;
— enable easy application of accessibility related EU-level standards and references from CEN, ISO and
ESCO;
— allow the market to adapt their current job profiles and/or training courses adding the accessibility
skills.
This document supports the definition of knowledge and skills for each ICT professional role without
creating new ICT role profiles which includes accessibility competences.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 16234-1:2019, e-Competence Framework (e-CF) — A common European Framework for ICT
Professionals in all sectors — Part 1: Framework
EN 301549:2021, Accessibility requirements for ICT products and services
CWA 16458-1:2018, European ICT professional role profiles — Part 1: 30 ICT Profiles
CWA 16458-2:2018, European ICT professional role profiles — Part 2: User Guides
CWA 16458-3:2018, European ICT professional role profiles — Part 3: Methodology documentation
CWA 16458-4:2018, European ICT professional role profiles — Part 4: Case studies
CWA 16266:2011, Curriculum for training ICT Professionals in Universal Design
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 16234-1:2019, EN 301549:2021,
CWA 16458:2018 series and CWA 16266:2011 apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at https://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
4 ICT competences and accessibility
4.1 State of art
e-Competence in accessibility field is a core topic that can be found in different frameworks and
documents produced by standardization bodies and third parties.
EN 16234-1:2019, ESCO, CWA 16458-1:2018 and CWA 16266:2011 described in the following clauses,
set the state of art regarding accessibility aspects without addressing the specific competences required
by ICT professionals that have basic and/or advanced accessibility principles knowledge.
4.2 e-Competence Framework (e-CF) - A common
...