EN 16234-1:2019

SLOVENSKI STANDARD
01-februar-2020
Nadomešča:
SIST EN 16234-1:2016
Krovni seznam e-usposobljenosti (e-CF) - Skupno evropsko okolje za strokovnjake
na področju informacijske in komunikacijske tehnologije v vseh sektorjih - 1. del:
Krovni seznam
e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 1: Framework
e-Kompetenz-Rahmen (e-CF) - Ein gemeinsamer europäischer Rahmen für IKT-Fach-
und Führungskräfte in allen Branchen - Teil 1: Rahmenwerk
Référentiels de e-Compétences - Référentiel européen commun pour les professionnels
des technologies de l'information et de la communication dans tous les secteurs - Partie
1 : Référentiel
Ta slovenski standard je istoveten z: EN 16234-1:2019
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.240.01 Uporabniške rešitve Application of information
informacijske tehnike in technology in general
tehnologije na splošno
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN 16234-1
EUROPEAN STANDARD
NORME EUROPÉENNE
December 2019
EUROPÄISCHE NORM
ICS 35.020 Supersedes EN 16234-1:2016
English Version
e-Competence Framework (e-CF) - A common European
Framework for ICT Professionals in all sectors - Part 1:
Framework
Référentiels de e-Compétences - Référentiel européen e-Kompetenz-Rahmen (e-CF) - Ein gemeinsamer
commun pour les professionnels des technologies de europäischer Rahmen für IKT-Fach- und
l'information et de la communication dans tous les Führungskräfte in allen Branchen - Teil 1:
secteurs - Partie 1 : Référentiel Rahmenwerk
This European Standard was approved by CEN on 23 October 2019.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 16234-1:2019 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 7
4 Symbols and abbreviated terms . 9
5 Main principles . 10
5.0 General. 10
5.1 Dimension 1: Five e-Competence areas . 10
5.2 Dimension 2: e-Competences . 10
5.3 Dimension 3: Five work proficiency levels . 11
5.4 Dimension 4: Knowledge and skills . 11
5.5 Transversal Aspects . 11
5.6 Embedded in Dimension 2, 3, 4 and in transversal aspects: Attitudes. 12
6 Objective . 12
7 e-Competence Framework overview . 13
8 e-Competence Framework full description . 15
8.0 Transversal Aspects of the e-Competence Framework . 15
8.1 A. PLAN: e-Competences A.1 to A.10. 17
8.2 B. BUILD: e-Competences B.1. to B.6. . 27
8.3 C. RUN: e-Competences C.1. to C.5. . 33
8.4 D. ENABLE: e-Competences D.1. to D.11. . 38
8.5 E. MANAGE: e-Competences E.1. to E.9. . 49
Annex A (normative)  Level parameters of this standard . 58
Annex B (informative) Positioning this standard to other structures and frameworks. 59
B.1 Introduction . 59
B.2 European Qualifications Framework (EQF) . 60
B.3 ESCO . 63
B.4 DigComp . 67
st
B.5 P21’s Framework for 21 Century Learning . 70
B.6 SFIA . 72
B.7 European ICT Professional Role Profiles . 78
B.8 Related ISO standards and standardisation initiatives . 85
Bibliography . 91

European foreword
This document (EN 16234-1:2019) has been prepared by the Technical Committee CEN/TC 428 “ICT
professionalism and digital competences”, the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by June 2020, and conflicting national standards shall be
withdrawn at the latest by June 2020.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN 16234-1:2016.
In comparison with the previous edition, the following technical modifications have been made:
— Review of terms and definitions
— Review of all existing competences in the light of latest business and technology trends
— Adding three new competences in the light of latest business and technology trends (A.10 User
Experience, C.5 Systems Management, D.7 Data Science and Analytics)
— Merging three previously co-existing competences to one (D.5. Sales Development)
— Elaboration of a new e-Competences descriptions complementary transversal concept (aspects of
cross-cutting relevance to any successful ICT professional competence performance in context)
— Adding in Annex B,
— a report relating and/ or positioning this standard against other relevant structures and
concepts in a similar field (EQF, ESCO, DigComp).
— In addition P21 is referenced as one example for making behavioural skills explicit.
— A report establishes relationships of this standard with SFIA.
— A new relationship with the European ICT Professional Profiles (CWA 16458-1:2018) is
provided: the competence content of each Professional Profile, including level assignment, has
been aligned with this standard.
— Relationships with relevant ISO standards have been systematically checked with regard to
mutual consistency in structure, terminology and/or content.
This standard for ICT professional competence outlines the minimum requirements of competence (i.e.
a threshold) in the workplace: it includes typical knowledge and skills examples that are not
standardised but provided to support orientation and understanding. When applying the standard, this
approach has to be recognised to clearly distinguish between which elements are mandatory and which
are merely examples (represented by, shall versus should/may/can, etc.).
This European standard consists of three parts:
— Part 1: is the Framework of the e-CF published as an European Norm (EN).
— Part 2: is the User Guide published as a CEN Technical Report (TR).
— Part 3: is the Methodology published as a CEN Technical Report (TR).
Part 1 is fully standalone, and part 2 and 3 rely on part 1.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Introduction
This standard was established as a tool to support mutual understanding and provide transparency of
language through the articulation of competences required and deployed by Information and
Communication Technology (ICT) professionals.
To support users and guide developers of applications to this standard, the following narrative provides
an overview of the underpinning philosophy and principles adopted during the standard’s construction
and maintenance. This is also intended to provide guidance for successive updates to the standard.
The Guiding Principles:
This standard is an enabler; it is designed to be a tool to empower users, not to restrict them.
This standard provides a structure and content for application by many types of users from
organizations in the private and public sector, ICT user or ICT supply companies, educational
institutions including higher education and private certification providers, social partners and
individuals. In this broad application context, this standard is designed to support common
understanding, not to mandate the use of each and every word used within it.
This standard expresses ICT competence using the following definition: ‘Competence is a
demonstrated ability to apply knowledge, skills and attitudes for achieving observable results’. This
holistic concept directly relates to workplace activities and incorporates complex human attitudes and
resultant behaviours. Behaviour and attitude are important influences that facilitate successful
knowledge and skills application. Within each competence, embedded attitudes are reflected in
behaviour and enable the successful integration of knowledge and skills.
Competence is a durable concept and although technology, jobs, marketing terminology and
promotional concepts within the ICT environment change rapidly, this standard remains durable
requiring maintenance approximately every three years to maintain relevance.
A competence can be a component of a job role, but it cannot be used as a substitute for similarly
named job titles, for example; the competence, E.2. ‘Project and Portfolio Management’ does not
represent the complete content of a ‘Project Managers’ job role. Competences can be aggregated, as
required, to represent the essential content of a job role or profile. On the other hand, one single
competence may be assigned to a number of different job profiles.
Competence is not to be confused with process or technology concepts such as, ‘Cloud Computing’
or ‘Big Data’. These descriptions represent evolving technologies and in the context of this standard,
they may be integrated as knowledge and skills examples in Dimension 4.
This sta
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