EN 16234-1:2016

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Krovni seznam e-usposobljenosti (e-CF) - Skupno evropsko okolje za poklicne strokovnjake v vseh industrijskih sektorjih - 1. del: Krovni seznamE-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors - Part 1: Framework35.240.01Uporabniške rešitve informacijske tehnike in tehnologije na splošnoApplication of information technology in general03.100.30Vodenje ljudiManagement of human resourcesICS:Ta slovenski standard je istoveten z:EN 16234-1:2016SIST EN 16234-1:2016en,fr,de01-september-2016SIST EN 16234-1:2016SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16234-1
April
t r s x ICS
u wä r t r Supersedes CWA
s x t u væ sã t r s vEnglish Version
Framework for ICT Professionals in all industry sectors æ Part
sã Framework Référentiel des eæcompétences æ Référentiel européen commun pour les professionnels des technologies de l 5information et de la communication dans tous les secteurs d 5activité æ Partie
s ã Référentiel europäischer Rahmen für IKTæFachæ und Führungskräfte in allen Branchen æ Teil
sã Rahmenwerk This European Standard was approved by CEN on
s v January
t r s xä
egulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN memberä
translation under the responsibility of a CEN member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä
CEN members are the national standards bodies of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey andUnited Kingdomä
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B-1000 Brussels
t r s x CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Membersä Refä Noä EN
s x t u væ sã t r s x ESIST EN 16234-1:2016

............................................................................................................................................................ 15 7.1.1 A.1. IS and Business Strategy Alignment .............................................................................................. 15 7.1.2 A.2. Service Level Management ............................................................................................................... 16 7.1.3 A.3. Business Plan Development ............................................................................................................. 17 7.1.4 A.4. Product/Service Planning ................................................................................................................ 18 7.1.5 A.5. Architecture Design ............................................................................................................................ 19 7.1.6 A.6. Application Design
............................................................................................................................. 21 7.1.7 A.7. Technology Trend Monitoring ........................................................................................................ 22 7.1.8 A.8. Sustainable Development ................................................................................................................. 23 7.1.9 A.9. Innovating .............................................................................................................................................. 24 7.2 B. BUILD ........................................................................................................................................................... 24 7.2.1 B.1. Application Development ................................................................................................................. 24 7.2.2 B.2. Component Integration ..................................................................................................................... 26 7.2.3 B.3. Testing ..................................................................................................................................................... 27 7.2.4 B.4. Solution Deployment .......................................................................................................................... 28 7.2.5 B.5. Documentation Production .............................................................................................................. 29 7.2.6 B.6. System Engineering............................................................................................................................. 30 7.3 C. RUN ............................................................................................................................................................... 32 7.3.1 C.1. User Support .......................................................................................................................................... 32 7.3.2 C.2. Change Support ..................................................................................................................................... 33 7.3.3 C.3. Service Delivery
................................................................................................................................... 34 7.3.4 C.4. Problem Management ........................................................................................................................ 35 7.4 D. ENABLE ....................................................................................................................................................... 36 7.4.1 D.1. Information Security Strategy Development ............................................................................. 36 7.4.2 D.2. ICT Quality Strategy Development ................................................................................................ 37 7.4.3 D.3. Education and Training Provision................................................................................................. 38 7.4.4 D.4. Purchasing ............................................................................................................................................. 39 7.4.5 D.5. Sales Proposal Development ........................................................................................................... 40 SIST EN 16234-1:2016

Examples of e-Competence usage . 58 Annex B (normative)
Basic reference works . 65 Bibliography . 67
Part 1: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors –Part 1: Framework (EN); –
Part 2: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors – Part 2: User guide (TR); –
Part 3: e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in all industry sectors – Part 3: Methodology (TR). Part 1 is fully standalone, and Parts 2 and 3 rely on Part 1. A relationship with the European ICT Professional Profiles (CWA 16458, original CWA updated by e-CF 3.0 competences and re-published in 2014) is established: to each Profile a number of relevant e-Competences and their applying level(s), as defined by this standard, are assigned. This standard on qualification of personnel outlines the minimum requirements (i.e. a threshold) of the staff competence based on skills and/or knowledge. This principle needs to be taken into consideration when assessing what part is mandatory and what becomes a simple recommendation when setting out the elements of each competence (shall versus should/may/can, etc.) According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16234-1:2016

ICT service, user and supply organizations,
ICT professionals, managers and human resource (HR) departments,
vocational education institutions and training bodies including higher education,
social partners (trade unions and employer association), professional associations, accreditation, validation and assessment bodies,
market analysts and policy makers, and other organizations and stakeholders in public and private sectors. 2 Normative reference No document has been identified as indispensable for the application of this document. 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 ICT professional skill capability relating or belonging to professions in the ICT sector [SOURCE: OXFORD English Dictionary, modified – the word “ICT” has been added] 3.2 ICT management skill capability of dealing with and controlling issues related or belonging to the ICT [SOURCE: OXFORD English Dictionary, modified – the word “ICT” has been added] 3.3 ICT user skill capability required for the effective application of ICT systems and devices by the individual ICT user Note 1 to entry:
ICT users apply systems as tools in support of their own work. 3.4 competence demonstrated ability to apply knowledge, skills and attitudes for achieving observable results SIST EN 16234-1:2016

In the context of this standard, skills are described as cognitive (involving the use of logical, intuitive and creative thinking) or practical (involving manual dexterity and the use of methods, materials, tools and instruments). [SOURCE: EQF] 3.7 attitude way that one thinks and feels about somebody or something; the way that one behaves towards somebody or something that shows how one thinks and feels [SOURCE: OXFORD English Dictionary] Note 1 to entry:
Soft skills may shape attitudes; attitudes and soft skills can influence each other. For example, positive thinking leads to a positive attitude; good communication and conflict mediator skills may benefit a leadership attitude; a listener attitude facilitates relationship skills, etc. 3.8 soft skills personal attributes that enable someone to interact effectively and harmoniously with other people [SOURCE: OXFORD English Dictionary] Note 1 to entry:
Soft skills include skills such as communication, ability to work on multidisciplinary teams, etc. These skills should be distinguished from technical, or “hard skills”. 3.9 proficiency level rank in a scale defined by three facets: context complexity, autonomy and behavior Note 1 to entry:
All three facets are also present and easily identifiable within the EQF definitions and descriptions. This maintains a consistent relationship between the EQF (expressing learning levels) and this standard (expressing proficiency levels). 3.10 autonomy capacity to act without external control or influence Note 1 to entry:
Ranges between “responding to instructions” and “making personal choices”. SIST EN 16234-1:2016

Ranges between “structured – predictable” situations and “unpredictable – unstructured” situations. 3.12 behavior observable outcome of attitudes Note 1 to entry:
Ranges between “the ability to apply” and “the ability to conceive”. 3.13 plan e-Competence area related to the capabilities of conceiving, deciding, designing and setting up products, services, actions and policies [SOURCE: CMMI 2006] 3.14 build e-Competence area concerned with the capabilities of development and implementation of products, services and solutions [SOURCE: CMMI 2006] 3.15 run e-Competence area focused on the capabilities of provisioning, supporting and maintaining the products, services and solutions delivered or deployed [SOURCE: CMMI 2006] 3.16 enable e-Competence area representing capabilities that produce the proper conditions and the facilities for implementing and managing ICT systems, e.g. security, quality management, marketing and selling, distributing and supplying, procuring, acquiring incl. outsourcing, disposition [SOURCE: CMMI 2006] 3.17 manage e-Competence area representing companies’ daily business administration and improvement [SOURCE: CMMI 2006] SIST EN 16234-1:2016

absence of autonomy and responsibility, EQF level 1, to full accountability and substantial authority in one or more fields, EQF level 8 (third EQF column - Autonomy and Responsibility), b)
basic knowledge, EQF level 1, to “knowledge at the most advanced frontier of a field of work or study and at the interface between fields”, EQF level 8 (first EQF column - Knowledge), c)
“basic skills required to carry out simple tasks”, EQF level 1, to “the most advanced and specialized skills and techniques, including synthesis and evaluation, required to solve critical problems”, EQF level 8 (Second EQF column – Skills). SIST EN 16234-1:2016

e-1 to e-5, related to EQF levels 3–8
e-1 e-2 e-3 e-4 e-5 A. PLAN
A.1. IS and Business Strategy Alignment
A.2. Service Level Management
A.3. Business Plan Development
A.4. Product/ Service Planning
A.5. Architecture Design
A.6. Application Design
A.7. Technology Trend Monitoring
A.8. Sustainable Development
A.9. Innovating
B. BUILD
B.1. Application Development
B.2. Component Integration
B.3. Testing
B.4. Solution Deployment
B.5. Documentation Production
B.6. Systems Engineering
C. RUN
C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
D. ENABLE
D.1. Information Security Strategy Development
D.2. ICT Quality Strategy Development
D.3. Education and Training Provision
D.4. Purchasing
D.5. Sales Proposal Development
D.6. Channel Management
D.7. Sales Management
D.8. Contract Management
D.9. Personnel Development
D.10. Information and Knowledge Management
D.11. Needs Identification
D.12. Digital Marketing
E. MANAGE
E.1. Forecast Development
E.2. Project and Portfolio Management
E.3. Risk Management
E.4. Relationship Management
E.5. Process Improvement
E.6. ICT Quality Management
E.7. Business Change Management
E.8. Information Security Management
E.9. IS Governance
jobs, role profiles, recruitment offers and needs and other types of competence specifications,
training courses, qualifications, certifications and higher education curricula,
career paths and professional development needs,
formal and non-formal learning paths,
competence gaps analysis at the individual, team or organizational level,
education and training needs at the individual, team or organizational level,
criteria for competence assessment and market-trend watching, etc. The opportunities for improving the efficiency and effectiveness of European ICT HR-related processes by adopting this standard are significant. It provides a link between jobs, competences and qualification. This means in more detail: a)
This standard describes competence and can be used in a broad variety of applications where consistency of competence language is required. These include job descriptions, role profiles, competence specifications and the articulation of professional development needs. b)
This standard identifies proficiency at five e-Competence levels and can be used to provide detailed profiling where various competence combinations are involved. Career path association supports workforce development for roles with defined competences. c)
This standard supports assessment of competence from a job role perspective, enabling targeted and efficient recruitment, contracting, sourcing and hiring. d)
This standard makes it possible to measure competence gaps at the individual, team or organizational level. It enables short and long-term planning by HR management or by individuals to assess and budget for education and training needs. As this standard becomes more universally applied, further applications can be envisaged. These include curriculum and ICT qualification and certification development. e)
This standard is also an enabler, making it possible for students to better understand the possibilities offered by ICT jobs and to identify future career opportunities. This standard is a tool which facilitates new national and international offers of education/qualification including higher education programs. In addition it may support the development of employer focused certification. SIST EN 16234-1:2016

provide leadership for the construction and implementation of long-term innovative IS solutions. (level e-4); and/or
provide IS strategic leadership to reach consensus and commitment from the management team of the enterprise. (level e-5). No further levels are available for the e-Competence A.1. DIMENSION 4 This person should have knowledge of or be familiar with: K1 business strategy concepts; K2 trends and implications of ICT internal or external developments for typical organizations; K3 the potential and opportunities of relevant business models; K4 the business aims and organizational objective; K5 the issues and implications of sourcing model; K6 the emerging technologies (e.g. distributed systems, virtualization, mobility, data sets); K7 architectural frameworks; K8 security. This person may be able to apply the following skills: S1 analyse future developments in business process and technology application; S2 determine requirements for processes related to ICT services; SIST EN 16234-1:2016

ensure the content of the SLA (level e-3); and/or
negotiate revision of SLAs, in accordance with the overall objectives and ensure the achievement of planned results (level e-4). No further levels are available for A.2. DIMENSION 4 This person should have knowledge of or be familiar with: K1 SLA documentation; K2 how to compare and interpret management data; K3 the elements forming the metrics of SLAs; K4 how service delivery infrastructures work; K5 impact of service level non-compliance on business performance; K6 ICT security standards; SIST EN 16234-1:2016

exploit specialist knowledge to provide analysis of market environment (level e-3); and/or
provide leadership for the creation of an information system strategy that meets the requirements of the business (e.g. distributed, mobility-based) and includes risks and opportunities (level e-4); and/or
apply strategic thinking and organizational leadership to exploit the capability of ICT to improve the business (level e-5). No further levels are available for A.3. DIMENSION 4 This person should have knowledge of or be familiar with: K1 business plan elements and milestones; K2 the present and future market size and needs; SIST EN 16234-1:2016

act systematically to document standard and simple elements of a product (level e-2); and/or
exploit specialist knowledge to create and maintain complex documents (level e-3); SIST EN 16234-1:2016

provide leadership and take responsibility for, developing and maintaining overall plans (level e-4). No further levels are available for A.4. DIMENSION 4 This person should have knowledge of or be familiar with: K1 effective frameworks and methodologies for governance plans; K2 typical KPIs; K3 basic decision-making methods; K4 IPR principles and regulation; K5 agile techniques; K6 structured project-management methodologies (e.g. agile techniques); K7 optimization methods (e.g. lean management); K8 emerging technologies. This person may be able to apply the following skills: S1 identify all potential targets for the product or service; S2 define the communication plan; identify key users and create related documentation; S3 produce quality plans; S4 ensure and manage adequate information for decision makers; S5 manage the change request process; S6 manage the product/service development management lifecycle (inclusive of the formal change request process). 7.1.5 A.5. Architecture Design (DIMENSION 2) The professional person possessing the competence Architecture Design shall be able to: 1) specify, refine, update and make available a formal approach to implement solutions, necessary to develop and operate the IS architecture; 2) identify change requirements and the components involved: hardware, software, applications, processes, information and technology platform; 3) take into account interoperability, scalability, usability and security; 4) maintain alignment between business evolution and technology developments SIST EN 16234-1:2016

exploit specialist knowledge to define relevant ICT technology and specifications to be deployed in the construction of multiple ICT projects, applications or infrastructure improvements (level e-3); and/or
act with wide ranging accountability to define the s
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