CEN/TR 16234-4:2021

SLOVENSKI STANDARD
01-april-2021
Krovni seznam e-usposobljenosti (e-CF) - Skupno evropsko okolje za strokovnjake
na področju informacijske in komunikacijske tehnologije v vseh sektorjih - 4. del:
Študije primerov
e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 4: Case Studies
e-Kompetenz Rahmenwerk (e-CF) - Ein gemeinsamer europäischer Rahmen für IKT-
Fach- und Führungskräfte in allen Branchen - Teil 4: Fallstudien
Référentiel des e-Compétences - Référentiel européen commun pour les professionnels
des technologies de l'information et de la communication dans tous les secteurs
d'activité - Partie 4 : Études de cas
Ta slovenski standard je istoveten z: CEN/TR 16234-4:2021
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN/TR 16234-4
TECHNICAL REPORT
RAPPORT TECHNIQUE
February 2021
TECHNISCHER BERICHT
ICS 35.020 Supersedes CWA 16234-4:2014
English Version
e-Competence Framework (e-CF) - A common European
Framework for ICT Professionals in all sectors - Part 4:
Case Studies
Référentiel des e-Compétences - Référentiel européen e-Kompetenz Rahmenwerk (e-CF) - Ein gemeinsamer
commun pour les professionnels des technologies de europäischer Rahmen für IKT-Fach- und
l'information et de la communication dans tous les Führungskräfte in allen Branchen - Teil 4: Fallstudien
secteurs d'activité - Partie 4 : Études de cas

This Technical Report was approved by CEN on 15 February 2021. It has been drawn up by the Technical Committee CEN/TC
428.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 16234-4:2021 E
worldwide for CEN national Members.

Content  Page
European foreword . 3
Introduction . 4
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 7
4 Main Principles . 7
4.1 e-CF overview: structure, content . 7
4.2 Overview of e-CF case studies provided by this document . 10
5 Case studies: e-CF for multiple application across a variety of target groups . 14
5.1 Case Study A: Skill-UP: Please, mind the gap. e-CF and ICT Professional Role Mapping
to accelerate company transformation . 14
5.2 Case Study B: Educating the European ICT Professionals of the Future – an e-CF
compliant curriculum. 17
5.3 Case Study C: Teaching students human resource practices in the ICT profession as a
component of an Informatics services management course – example of a hiring
process . 21
5.4 Case Study D: Implementation of Software Engineering Competence Remote
Evaluation for Master Program Graduate” – e-CF based Learning Outcome usage for
Improving the Quality and Relevance of Higher Education . 25
5.5 Case Study E: ICT profile review process in the context of the German dual Vocational
Training System – use of the e-CF. 28
5.6 Case Study F: Making a role profile of an early adopter of Blockchain using the e-CF
standard . 32
5.7 Case Study G: UWV From Data services towards Data Science . 37
5.8 Case Study H: National approach to systematic multi-stakeholder engagement for ICT
education – using e-CF as a common language . 41
5.9 Case Study I: Using the e-CF to develop a certification framework and spin-off
curricula and VET programmes . 44
5.10 Case Study J: VIVAT – Aligning IT Professional Resources to the Company Strategy . 49
5.11 Case Study K: e-CF in support of cultural change in a large ICT user organization. 51
Bibliography . 55

European foreword
This document (CEN/TR 16234-4:2021) has been prepared by Technical Committee CEN/TC 428 “ICT
Professionalism and digital competences”, the secretariat of which is held by UNI.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CWA 16234-4:2014.
In comparison with the previous edition, the following technical modifications have been made:
— Development of new case studies in the light of the EN 16234-1 revision and benefitting from
multiple e-CF user experiences gathered and application feedback received.
The EN 16234-1 (e-CF) for ICT professional competence being the main reference of this document
outlines the minimum requirements of competence (i.e. a threshold) in the work context. It includes
typical knowledge and skills examples that are not standardized but provided to support orientation and
understanding. When applying the EN 16234-1 (e-CF), this approach must be recognized to clearly
distinguish between which elements are mandatory and which are merely examples (represented by,
shall versus should/may/can etc.).
This European standard is made up of four parts:
— EN 16234-1 e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 1: Framework. It provides the e-Competence Framework (e-CF)
published as a European Norm - EN.
— CEN/TR 16234-2 e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 2: User Guide. It provides the e-CF User guide published as a CEN
Technical Report (TR).
— CEN/TR 16234-3 e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 3: Methodology. It provides the e-CF Methodology published as a
CEN Technical Report (TR).
— CEN/TR 16234-4 e-Competence Framework (e-CF) - A common European Framework for ICT
Professionals in all sectors - Part 4: Case Studies. It provides a series of Case Studies illustrating e-CF
practical use from multiple ICT sector perspectives published as a CEN Technical Report (TR).
Part 1 is fully standalone, and part 2, 3 and 4 rely on part 1.
Introduction
EN 16234-1 e-Competence Framework (e-CF) - A common European Framework for ICT Professionals in
all sectors Part 1: Framework was established as a tool to support mutual understanding and provide
transparency of language through the articulation of competences required and deployed by Information
and Communication Technology (ICT) professionals.
To support users and guide developers of applications to EN 16234-1 (e-CF), the following narrative
provides an overview of the underpinning philosophy and principles adopted during the standard’s
construction and maintenance. Understanding these guiding principles is equally vital for applying the
standard in multiple environments concerned with ICT professionalism.
EN 16234-1 (e-CF) Guiding Principles:
EN 16234-1 (e-CF) is an enabler; it is designed to be a tool to empower users, not to restrict them.
It provides structure and content for application by many users from organisations in the private and
public sector, ICT user or ICT supply organisations, educational institutions including higher education
and private certification providers, social partners and individuals. Across this broad application context,
EN 16234-1 (e-CF) is designed to support common understanding, not to mandate the use of each and
every word used within it.
EN 16234-1 (e-CF) expresses ICT competence using the following definition: ‘Competence is a
demonstrated ability to apply knowledge, skills and attitudes for achieving observable results’. This
holistic concept directly relates to workplace activities and incorporates complex human attitudes and
resultant behaviours. Behaviour and attitude are important influences that facilitate successful
knowledge and skills application. Within each competence, embedded attitudes are reflected in
behaviour and enable the successful integration of knowledge and skills.
Competence is a durable concept and although technology, jobs, marketing terminology and
promotional concepts within the ICT environment change rapidly, EN 16234-1 (e-CF) remains durable
requiring maintenance approximately every three years to maintain relevance.
A competence can be a component of a job role, but it cannot be used as a substitute for similarly
named job titles, for example; the competence, E.2. ‘Project and Portfolio Management’ does not
represent the complete content of a ‘Project Manager’s’ job role. Competences can be aggregated, as
required, to represent the essential content of a job role or profile. On the other hand, one single
competence may be assigned to a number of different job profiles.
Competence is not to be confused with process or technology concepts such as, ‘Cloud Computing’
or ‘Big Data’. These descriptions represent evolving technologies and in the context of EN 16234-1 (e-
CF), they may be integrated as knowledge and skills examples in Dimension 4.
EN 16234-1 (e-CF) does not attempt to cover every possible competence deployed by an ICT
professional nor are the included competences necessarily unique to ICT. EN 16234-1 (e-CF)
articulates competences associated with ICT professional roles including some that may be found in
other professions but are very important in an ICT context; examples include, C.4. ‘Problem
Management’ or E.3. ‘Risk Management’. However, to maintain an ICT focus, EN 16234-1 (e-CF)
avoids generic competences such as ‘Communications’ or ‘General Management’. Although very
applicable these generic competences are comprehensively articulated in other structures. Selecting
competences for inclusion within EN 16234-1 (e-CF) is therefore a pragmatic rather than an
exhaustive process. The selection was based on engagement with a broad cross-section of
stakeholders who prioritize competence inclusion based upon industry knowledge and experience.
EN 16234-1 (e-CF) is structured across four dimensions. e-Competences in Dimensions 1 and 2 are
presented from the organisational perspective as opposed to an individual’s perspective. Dimension 3
defines e-Competence levels and relates to the European Qualifications Framework (EQF), it provides a
bridge between organisational and individual competences. Dimension 4 provides examples of
knowledge and skills in the e-Competences of Dimension 2; they are not intended to be exhaustive but
included for inspiration and orientation.
This latest version of the standard incorporates a new element, transversal aspects; these
recognize the relevance of a number of important cross-cutting aspects and provide additional generic
ICT related descriptors for successful application of e-CF competences in the workplace. Accessibility,
Ethics and Security are examples of transversal aspects that may be applied flexibly to match the
application context.
EN 16234-1 (e-CF) has a sector specific relationship to the EQF; competence levels within EN 16234-
1 (e-CF) provide a consistent and rational relationship to levels defined within the EQF. The relativity
between EQF learning levels and the e-competence work proficiency levels of EN 16234-1 (e-CF) has
been systematically established to enable consistent interpretation of the EQF in the ICT workplace
environment. It should be noted that an exact equivalency is not possible due to the different purposes
and contexts of the EQF and the e-CF, but relevant relationship information is provided.
Continuity of EN 16234-1 (e-CF) is imperative; following maintenance updates, it is essential that
users are provided with a simple upgrade path. Users of EN 16234-1 (e-CF) invest considerable time and
resources to align processes or procedures to it. Organisations deploying these downstream activities are
reliant upon EN 16234-1 (e-CF) and need to be confident of the co
...