EN 14508:2003+A1:2007
(Main)Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail.
This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times.
The overall transit time quality-of-service result is to be expressed as percentage of mail delivered within J + n days end-to-end according to the EU "Postal directive" .
This European Standard relates to the measurement of so-called "normal" services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices, have pick ups at their offices or give their mail directly at postal service operators’ sorting centres.
For technical reasons this European Standard may not in all parts be suitable for the measuring of very small volumes of mail and for operators with limited coverage.
This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services and hybrid mail, which require different measurement systems and methodologies.
Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse
Zusätzlich zu EN 13850:2002 legt diese Europäische Norm Verfahren für die Beurteilung der end-to-end-Laufzeiten für inländische und grenzüberschreitende Einzelsendungen ohne Vorrang fest, die von Postbetreibern abgeholt, bearbeitet und zugestellt werden. Sie berücksichtigt Verfahren, deren Umsetzung eine repräsentative end-to-end-Stichprobe aller Arten von adressierten Einzelbriefsendungen zugrunde liegt.
Diese Europäische Norm wurde auf der Grundlage von EN 13850:2002 entwickelt und ist mit den dort enthaltenen Anforderungen kompatibel. Als solches können gleichzeitig Erhebungen für Einzelsendungen ohne Vorrang und Sendungen erster Klasse durchgeführt werden; während für die Laufzeiten im Bereich der Einzelsendungen ohne Vorrang und Sendungen erster Klasse separate Berichte vorgelegt werden.
Das Ergebnis für die gesamte Laufzeitdienstgüte muss als Prozentsatz der innerhalb von E + n Tagen (im end-to-end-Service) zugestellten Post gemäß der Postalischen Richtlinie ) der EU dargestellt werden.
Diese Europäische Norm bezieht sich auf die Beurteilung sogenannter normaler Dienste, die für die Privatpersonen/Haushalte und Unternehmen erbracht werden, die ihre Post in öffentlichen Briefkästen oder über die Schalter der Postfilialen aufgeben, in ihren Räumlichkeiten abholen lassen oder direkt in den Sortierzentren der Postbetreiber abliefern.
Aus technischen Gründen eignet sich diese Europäische Norm unter Umständen nicht für die Messung sehr geringer Postmengen und für Betreiber mit begrenzter Reichweite.
Diese Europäische Norm eignet sich nicht für die Messung der end-to-end-Laufzeit bei der Zustellung im Rahmen von Diensten für die Versender von großen Mengen und Hybridpost. Hier sind andere Messsysteme und Methodologien gefordert.
Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classe
En complément de l’EN 13850, Services postaux Qualité de service Mesure du délai d’acheminement des services de bout en bout pour le courrier prioritaire égrené et de première classe, la présente Norme européenne spécifie la méthode de mesure du délai «bout en bout» du courrier égrené non prioritaire national et transfrontière, collecté, traité et distribué par des opérateurs postaux. Elle présente la méthode utilisant un échantillon observé de bout en bout représentatif de courrier égrené adressé.
La présente Norme européenne a été élaborée à partir de l’EN 13850:2002 et est compatible avec ses exigences, dans la mesure où les études sur le courrier égrené prioritaire et non prioritaire peuvent être menées simultanément tout en calculant de manière distincte les délais d’acheminement du courrier prioritaire et non prioritaire.
Le résultat global de la qualité de service du délai d’acheminement est exprimé en pourcentage de courrier distribué en J + n jours, de bout en bout, conformément à la Directive postale européenne ).
La présente Norme européenne porte sur la mesure ce que l'on appelle les services «normaux» offerts aux personnes physiques/ménages et entreprises qui déposent leur courrier dans les boîtes aux lettres de rue, au guichet des bureaux de poste, le font relever à leurs bureaux ou le déposent directement aux centres de tri des opérateurs du service postal.
Pour des raisons techniques, il est possible que certaines parties de la présente Norme européenne ne soient pas appropriées pour la mesure de très petits volumes de courrier ou pour des opérateurs ayant une couverture limitée.
Cette Norme européenne n’est pas applicable à la mesure du délai d’acheminement de bout en bout du courrier des expéditeurs d'envois en nombre et du courrier hybride, qui requiert et des méthodologies et des systèmes de mesure différents
Poštne storitve – Kakovost storitev – Merjenje časa prenosa od sprejema do vročitve za posamične pošiljke neprednostne pošte in pošte drugega razreda
General Information
- Status
- Withdrawn
- Publication Date
- 27-Mar-2007
- Withdrawal Date
- 20-Jan-2026
- Technical Committee
- CEN/TC 331 - Postal services
- Drafting Committee
- CEN/TC 331/WG 1 - Quality of service
- Current Stage
- 9960 - Withdrawal effective - Withdrawal
- Start Date
- 17-Feb-2016
- Completion Date
- 28-Jan-2026
Relations
- Effective Date
- 19-Jan-2023
- Effective Date
- 22-Dec-2008
- Effective Date
- 24-Feb-2016
- Effective Date
- 28-Jan-2026
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Frequently Asked Questions
EN 14508:2003+A1:2007 is a standard published by the European Committee for Standardization (CEN). Its full title is "Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail". This standard covers: In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail. This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as percentage of mail delivered within J + n days end-to-end according to the EU "Postal directive" . This European Standard relates to the measurement of so-called "normal" services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices, have pick ups at their offices or give their mail directly at postal service operators’ sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measuring of very small volumes of mail and for operators with limited coverage. This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services and hybrid mail, which require different measurement systems and methodologies.
In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail. This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as percentage of mail delivered within J + n days end-to-end according to the EU "Postal directive" . This European Standard relates to the measurement of so-called "normal" services given to private persons / households and businesses that post mail at street letter boxes, over the counter at post offices, have pick ups at their offices or give their mail directly at postal service operators’ sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measuring of very small volumes of mail and for operators with limited coverage. This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services and hybrid mail, which require different measurement systems and methodologies.
EN 14508:2003+A1:2007 is classified under the following ICS (International Classification for Standards) categories: 03.240 - Postal services. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 14508:2003+A1:2007 has the following relationships with other standards: It is inter standard links to EN 14508:2003, EN 14508:2003/prA1, EN 14508:2016, EN 13850:2002. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
EN 14508:2003+A1:2007 is associated with the following European legislation: EU Directives/Regulations: 2002/39/EC, 97/67/EC; Standardization Mandates: M/312. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
EN 14508:2003+A1:2007 is available in PDF format for immediate download after purchase. The document can be added to your cart and obtained through the secure checkout process. Digital delivery ensures instant access to the complete standard document.
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Postal services - Quality of service - Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mailServices postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classePostalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter KlasseTa slovenski standard je istoveten z:EN 14508:2003+A1:2007SIST EN 14508:2004+A1:2007en;fr;de03.240Poštne storitvePostal servicesICS:SLOVENSKI
STANDARDSIST EN 14508:2004+A1:200701-maj-2007
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 14508:2003+A1
March 2007 ICS 03.240 SupersedesEN 14508:2003English Version
Postal services - Quality of service -Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail
Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour le courrier égrené non prioritaire et de seconde classe
Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Einzelsendungen ohne Vorrang und Sendungen zweiter Klasse This European Standard was approved by CEN on 3 March 2003 and includes Amendment 1 approved by CEN on 4 February 2007.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36
B-1050 Brussels © 2007 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 14508:2003+A1:2007: E
Relaxation related to changed requirements to cover flows with smaller mail volumes in an enlarged EU.9 A.1 General.9 A.2 Introduction.9 A.3 Domestic mail flows.9 A.4 Cross border mail flows.9 Bibliography.11
— independent end-to-end measurement capabilities; — a focus on cross-border delivery service performance; — a single, uniform and reliable system for monitoring delivery service performance within the European Union. The European Commission acknowledged that the different postal traditions and cultures in Europe would not allow for the establishment of one common unified European measurement system and that national systems should have sufficient degrees of freedom to reflect national needs and peculiarities. On the other hand, they should fulfil a defined set of minimum requirements to satisfy the information interests of the national regulatory authority, postal customers and postal operators themselves.
The objective of the measurement is to estimate the transit time quality of service given to the customer in each European country domestically and cross-border between the European countries.
This European Standard refers to a number of principles and minimum requirements to be applied for the measurement of the transit time of the national and cross-border mail. This European Standard for single piece non-priority mail has been developed from EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. Both standards consider methods using a representative end-to-end sample of addressed letter mail. The additional specifications in this European Standard are required to define the minimum confidence levels for the measurement of non-priority mail. !When EN 14508 was developed it was decided to base it on existing measuring systems already in use among the European Union member states. Since the publication of EN 14508 in 2003 more countries have joined the European Union which have increased the number of cross-border mail flows significantly and therefore made it necessary to adapt the standard accordingly. Amendment 1 to this European Standard has been developed to make it possible to economically measure a larger number of mail flows from a wider range of countries than the original versions of the standard was made for. Amendment 1 to this European Standard gives information on how to categorize mail flows for measuring purposes and explain how required accuracy for small and medium sized mail flows can be obtained by measuring under a consecutive number of years." 1 Scope In addition to EN 13850:2002 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail. This European Standard has been developed from and is compatible with the requirements of EN 13850:2002. As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently whilst reporting separate estimates of priority and non-priority transit times.
Postal Services - Quality of service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail EN ISO 19011
Guidelines for quality and/or environmental management systems auditing
NOTE: As the measurement method in this standard is based on the principles described in EN 13850:2002 it is necessary to follow in parallel the rules of that standard.
For convenience, the referen
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