EN ISO/IEC 19796-1:2009

SLOVENSKI STANDARD
01-julij-2009
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Information technology - Learning, education and training - Quality management,
assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)
Informationstechnik - Lernen, Ausbilden und Weiterbilden - Qualitätsmanagement, -
sicherung und -metriken - Teil 1: Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et formation - Management,
assurance et métrologie de la qualité - Partie 1: Approche générale (ISO/IEC 19796-
1:2005)
Ta slovenski standard je istoveten z: EN ISO/IEC 19796-1:2009
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.240.99 8SRUDEQLãNHUHãLWYH,7QD IT applications in other fields
GUXJLKSRGURþMLK
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO/IEC 19796-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2009
ICS 03.100.30; 35.240.99
English Version
Information technology - Learning, education and training -
Quality management, assurance and metrics - Part 1: General
approach (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et Informationstechnik - Lernen, Ausbilden und Weiterbilden -
formation - Management, assurance et métrologie de la Qualitätsmanagement, -sicherung und -metriken - Teil 1:
qualité - Partie 1: Approche générale (ISO/IEC 19796- Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
1:2005)
This European Standard was approved by CEN on 7 May 2009.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
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Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
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EUROPÄISCHES KOMITEE FÜR NORMUNG
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© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 19796-1:2009: E
worldwide for CEN national Members.

Contents Page
Foreword .3

Foreword
The text of ISO/IEC 19796-1:2005 has been prepared by Technical Committee JTC 1 “Information technology
for learning, education and training” of the International Organization for Standardization (ISO) and the
International Electrotechnical Commission (IEC) and has been taken over as EN ISO/IEC 19796-1:2009 by
Technical Committee CEN/TC 353 “Information and Communication Technologies for Learning, Education
and Training” the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by November 2009, and conflicting national standards shall be withdrawn
at the latest by November 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO/IEC 19796-1:2005 has been approved by CEN as a EN ISO/IEC 19796-1:2009 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 19796-1
First edition
2005-11-01
Information technology — Learning,
education and training — Quality
management, assurance and metrics —
Part 1:
General approach
Technologies de l'information — Apprentissage, éducation et
formation — Management, assurance et métrologie de la qualité —
Partie 1: Approche générale
Reference number
ISO/IEC 19796-1:2005(E)
©
ISO/IEC 2005
ISO/IEC 19796-1:2005(E)
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ii © ISO/IEC 2005 – All rights reserved

ISO/IEC 19796-1:2005(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 Terms and definitions .1
3 Process model.5
3.1 Descriptive model.6
3.2 Reference Framework for Quality Descriptions (RFDQ): process model .7
3.2.1 Process model description .8
4 Conformance .15
Annex A (informative) Explanation for the use of the model.16
Annex B (informative) DIN process model (DIN PAS 1032-1 ).19
Annex C (informative) French code of practice in E-Learning (AFNOR Z76-001) .64
Annex D (informative) Reference Quality Criteria (RQC) DIN PAS 1032-1 .87
Annex E (informative) Harmonized model for quality management for learning, education,
and training: mapping CELTSC and RFDQ.111
Annex F (informative) Specific quality objectives .116
Annex G (informative) References .121

© ISO/IEC 2005 – All rights reserved iii

ISO/IEC 19796-1:2005(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 19796-1 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 36, Information technology for learning, education and training.
ISO/IEC 19796 consists of the following parts, under the general title Information technology — Learning,
education and training — Quality management, assurance and metrics:
⎯ Part 1: General approach
Three further parts will be developed:
⎯ Part 2: Harmonized quality model
⎯ Part 3: Reference methods and metrics (RMM)
⎯ Part 4: Best practice and implementation guide

iv © ISO/IEC 2005 – All rights reserved

ISO/IEC 19796-1:2005(E)
Introduction
The Reference Framework for the Description of Quality Approaches (RFDQ) is a framework to describe,
compare, and analyze quality management and quality assurance approaches. These approaches can be
mapped to RFDQ. Therefore, the framework is not a quality management or quality assurance model – it
is a framework for the description of quality approaches. It will serve to compare different existing
standards and to harmonize these towards a common quality model. For a better understanding of the
standard, several annexes show samples of the usage of the standard – the annexes are based on the
French “Code of Practice" and German DIN PAS 1032-1. Additionally, an annex on Reference Quality
Criteria (RQC) is included. These criteria shall serve as reference criteria for the analysis and evaluation
of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but
a framework to compare different quality assurance and quality assessment approaches.
The following figure shows the levels of quality approaches and the relation of the RFDQ and RQC to
existing approaches.
Figure 1: Levels of Quality Approaches

The following figure shows the role of the models within the standardization process.
© ISO/IEC 2005 – All rights reserved v

ISO/IEC 19796-1:2005(E)
Figure 2: Standardization Process

Chapter 3 describes the process-oriented framework for the description of quality approaches (RFDQ).
Annex A (informative) describes the use of RFDQ and the use of classifications to extend the process
model introducing sub-processes.
Annex B (informative) shows the full German process model (DIN PAS 1032-1) as an example how the
basic model can be extended.
Annex C (informative) describes the use of the model describing the “French Code of Practice in
e-Learning” (AFNOR Z 76-001) as a second sample of the use of the standard.
Annex D (informative) provides a reference list of quality criteria which can be included in RFDQ for
assessment and evaluation.
Annex E (informative) describes how other quality approaches can be mapped to RFDQ. Specifically, the
Chinese Model CELTSC is used as an example of the mapping procedure.
Annex F (informative) describes the use of the model for specific quality objectives such as metadata
quality.
Annex G (informative) lists references to papers used for explanatory purposes.

vi © ISO/IEC 2005 – All rights reserved

INTERNATIONAL STANDARD      ISO/IEC 19796-1:2005(E)

Information technology — Learning, education and training —
Quality management, assurance and metrics —
Part 1:
General approach
1 Scope
This part of ISO/IEC
...