EN 16114:2011
(Main)Management consultancy services
Management consultancy services
This European Standard gives guidelines for the effective delivery of management consultancy services.
This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism.
This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client.
This European Standard provides recommendations for carrying out management consultancy services, including:
- legal and ethical matters (see Clause 4);
- management, communications and evaluation (see Clause 4);
- client relationships (see Clause 4);
- proposal and agreement (see Clause 5);
- planning and execution (see Clause 6);
- closure of the assignment (see Clause 7).
This European Standard is independent from other normative or regulatory documents, such as:
- provision of support to small businesses (see CEN/TS 99001);
- quality management systems (see EN ISO 9001:2008);
- public procurement (see Public Procurement Directive 2004/18/EC).
This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification.
Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard.
It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
Unternehmensberatungsdienstleistungen
Diese Europäische Norm beinhaltet Leitlinien für eine effektive Bereitstellung von Unternehmensberatungsdienstleistungen.
Diese Europäische Norm ist auf alle Unternehmensberatungen anwendbar: öffentliche und private Gesellschaften, staatliche Einrichtungen, soziale/karitative Organisationen sowie firmeninterne Beratungseinheiten, unabhängig von der Gesellschaftsform, Struktur, Größe oder Spezialisierung.
Diese Europäische Norm gilt für jede Beauftragung, unabhängig vom Klienten. Sie beabsichtigt nicht, Klienten irgendwelche Verpflichtungen aufzuerlegen.
Diese Europäische Norm gibt Empfehlungen für Unternehmensberatungsdienstleistungen und umfasst Themen wie:
- gesetzliche und ethische Problemstellungen (siehe Abschnitt 4);
- Führung, Kommunikation und Bewertung (siehe Abschnitt 4);
- Klientenbeziehungen (siehe Abschnitt 4);
- Angebot und Vertrag (siehe Abschnitt 5);
- Planung und Durchführung (siehe Abschnitt 6);
- Abschluss des Auftrages (siehe Abschnitt 7).
Diese Europäische Norm ist unabhängig von anderen normativen Dokumenten oder Regelwerken, wie:
- Unterstützungsbereitstellung für Kleinunternehmen (siehe CEN/TS 99001);
- Qualitätsmanagementsysteme (siehe ISO 9001:2008);
- öffentliche Beschaffung (siehe Richtlinie 2004/18/EG).
Diese Europäische Norm will sich nicht in vertragliche Verpflichtungen oder Urheberrechte einmischen. Gleichzeitig fordert sie nicht die Notwendigkeit der Zertifizierung durch eine dritte Partei. Sie ist für Zertifizierungszwecke, für die Nutzung in staatlichen Regelsetzungen oder Verträgen weder vorgesehen noch geeignet und soll auch nicht als Grundlage für eine persönliche oder unternehmensbezogene Bewertung dienen.
Zertifizierungsangebote oder Erklärungen, nach dieser Europäischen Norm zertifiziert zu sein, stellen eine Fehleinschätzung von Zielsetzung und Zweck sowie einen Missbrauch dieser Europäischen Norm dar. Weil diese Europäische Norm keine Anforderungen beschreibt, wäre jede derartige Zertifizierung keine Konformitätsaussage zu dieser Europäischen Norm.
Es ist weder beabsichtigt, eine Grundlage für rechtliche Aktivitäten, Beschwerden, Einreden oder andere Ansprüche für internationale, nationale oder sonstige Vorgänge zu liefern, noch ist es vorgesehen, als Hinweis auf die Entwicklung des internationalen Gewohnheitsrechtes zitiert zu werden.
Services de conseil en management
La présente Norme européenne donne des lignes directrices pour la fourniture efficace de services de conseil en
management.
La présente Norme européenne est applicable à tous les prestataires de services de conseil en management
(PSCM) : entreprises publiques et privées, entités gouvernementales, organisations à but non lucratif et services
internes de conseils, quels que soient leurs propriétaires, leur structure, leur taille ou leur spécialisation.
La présente Norme européenne s'applique à tout type de missions et pour tout type de clients. Elle n'impose
aucune obligation au client.
La présente Norme européenne émet des recommandations pour la réalisation de services de conseil en
management, comprenant :
⎯ le droit et la déontologie (voir Article 4) ;
⎯ le management, la communication et l'évaluation (voir Article 4) ;
⎯ les relations avec le client (voir Article 4) ;
⎯ la proposition de mission et l'accord (voir Article 5) ;
⎯ la planification et l'exécution (voir Article 6) ;
⎯ la clôture de la mission (voir Article 7).
La présente Norme européenne est indépendante des autres documents normatifs ou réglementaires, comme :
⎯ la fourniture de services d'accompagnement et de conseil aux petites entreprises (voir CEN/TS 99001) ;
⎯ les systèmes de management de la qualité (voir EN ISO 9001:2008) ;
⎯ les marchés publics (voir la Directive sur les marchés publics 2004/18/CE).
La présente Norme n'impose pas d'obligations contractuelles ou de droits de propriété intellectuelle ; elle n'interfère
avec aucune obligation contractuelle, ni aucun droit de propriété intellectuelle. En outre, elle ne requiert, ni
n’implique une nécessité de certification par tierce partie. Elle n'a pas pour objet de servir à une certification ou de
répondre à des besoins réglementaires ou contractuels et elle n'est ni prévue, ni conçue pour servir de base à une
quelconque qualification personnelle ou organisationnelle.
Toute proposition de certification ou toute revendication de certification au nom de la présente Norme européenne
serait une présentation déformée de son intention et de son objectif et en constituerait une utilisation abusive.
Cette norme européenne ne comportant aucune obligation, une telle certification ne saurait représenter une preuve
de conformité à la présente Norme européenne.
Elle n'a pas pour objet de fournir une base à des actions en justice, des plaintes, des actions en défense ou autres
réclamations dans le cadre de poursuites judiciaires internationales, nationales ou autres, et n'a pas pour objet
d'être citée comme preuve d'une évolution du droit international coutumier.
Svetovalne storitve na področju vodenja
Ta evropski standard podaja smernice za učinkovito izvajanje svetovalnih storitev pri vodenju. Standard velja za vse izvajalce svetovalnih storitev pri vodenju: javna in zasebna podjetja, vladne subjekte, neprofitne organizacije in notranje svetovalne enote, ne glede na lastništvo, strukturo, velikost ali specializacijo. Standard velja za vse vrste nalog pri kateri koli stranki. Lahko je koristen za stranke, a jim ne nalaga nobenih obveznosti. Standard podaja priporočila za svetovalne naloge na področju vodenja, vključno s tipičnimi vprašanji, kot so: - pravna in etična vprašanja; - vodenje, komunikacija in vrednotenje; - odnosi s strankami; - predlog in dogovor o nalogi; - načrtovanje in izvedba; - zaključek naloge. Ta standard ni odvisen od drugih standardov, kot so: - Zagotavljanje podpore malim podjetjem (glej CEN TS 99001). - Sistemi vodenja kakovosti (glej ISO 9001:2008) – javno naročanje (glej Direktivo 2004/18/ES o javnem naročanju).
General Information
Relations
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.UnternehmensberatungsdienstleistungenServices de conseils en managementManagement consultancy services03.080.20Storitve za podjetjaServices for companiesICS:Ta slovenski standard je istoveten z:EN 16114:2011SIST EN 16114:2011en,de01-november-2011SIST EN 16114:2011SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16114
September 2011 ICS 03.080.20 English Version
Management consultancy services
Services de conseil en management
Unternehmensberatungsdienstleistungen This European Standard was approved by CEN on 13 August 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2011 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 16114:2011: ESIST EN 16114:2011
Contents Page Foreword .4Introduction .51Scope .62Normative references .63Terms and definitions .74Principles .94.1General .94.2Policies . 104.2.1Regulatory framework . 104.2.2Communication . 114.2.3Ethics . 114.2.4Corporate Social Responsibility . 114.2.5Capability . 114.2.6Quality . 114.2.7Guarantees . 114.2.8Health and safety . 114.3Ongoing evaluation and improvement . 115Offering . 125.1General . 125.2Purpose . 125.3Input . 125.4Outcome . 135.5Contents . 135.5.1General . 135.5.2Context . 135.5.3Services and deliverables . 135.5.4Approach and work plan . 145.5.5Roles and responsibilities . 145.5.6Terms and conditions . 156Execution . 156.1General . 156.2Purpose . 156.3Input . 156.4Outcome . 156.5Contents . 166.5.1General . 166.5.2Refining the agreed work plan . 166.5.3Implementing the work plan . 166.5.4Assignment management and monitoring . 166.5.5Approvals and acceptance . 187Closure . 187.1General . 187.2Purpose . 187.3Input . 187.4Outcome . 187.5Content . 197.5.1Legal and contractual matters . 197.5.2Final evaluation and improvement. 19SIST EN 16114:2011
Examples of ethical guidelines for MCSPs . 21Annex B (informative)
Examples of values for MCSPs . 22Annex C (informative)
Examples of content of a corporate social responsibility statement . 23Annex D (informative)
Examples of evaluation criteria . 24Bibliography . 25 SIST EN 16114:2011
Foreword This document (EN 16114:2011) has been prepared by Technical Committee CEN/TC 381 “Project Committee - Management consultancy services”, the secretariat of which is held by UNI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by March 2012, and conflicting national standards shall be withdrawn at the latest by March 2012. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.
Management consultancy services make a substantial contribution to the European economy. To promote and develop a single market for management consultancy services, the industry and its stakeholders have created this service standard.
The aim of this standard is to improve transparency and understanding between clients and management consultancy service providers (hereinafter referred to as MCSPs). This should lead to better results from consultancy projects and reduce barriers to cross-border trade in management consultancy services.
Successful application of the standard should enable MCSPs to provide better value for clients and reduce risk in management consultancy assignments. By improving the quality, professionalism and interoperability of management consultancy, this standard is intended to enhance the effectiveness of the European management consulting industry and accelerate the development of the profession.
This standard is based on good practice from the management consultancy industry in Europe. It includes recommendations to improve the specification, execution, acceptance and closure of management consultancy services, based on research and the experience of a wide range of MCSPs and their clients.
This standard takes the form of an easy-to-understand guidance document, written from the perspective of the service provider. It applies to all MCSPs, whatever their size or specialism, but does not place requirements or obligations on individuals. Innovation and differentiation are important parts of an MCSP’s value proposition. The standard focuses only on the outputs and outcomes; MCSPs are free to use their own methods and approaches. In summary, the guiding principles of this Standard are that it: a) is written as guidance; b) does not require certification; c) focuses on MCSPs, not on clients; d) focuses on MCSPs, not individual internal resources; e) is applicable to all MCSPs; f) is based on outcomes;
g) protects innovation and differentiation; h) emphasises importance of understanding clients needs; i) is easy to understand. SIST EN 16114:2011
1 Scope This European Standard gives guidelines for the effective delivery of management consultancy services. This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism. This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client. This European Standard provides recommendations for carrying out management consultancy services, including:
legal and ethical matters (see Clause 4); management, communications and evaluation (see Clause 4); client relationships (see Clause 4); proposal and agreement (see Clause 5); planning and execution (see Clause 6); closure of the assignment (see Clause 7). This European Standard is independent from other normative or regulatory documents, such as: provision of support to small businesses (see CEN/TS 99001); quality management systems (see EN ISO 9001:2008); public procurement (see Public Procurement Directive 2004/18/EC).
This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification. Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard. It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law. 2 Normative references Not applicable. SIST EN 16114:2011
The definition is adapted from the one of “customer” given in EN ISO 9000:2005, applied to this context. 3.4 closure last phase in the assignment
3.5 communication maintenance between the MCSP and the client of clear and systematic flow of information
3.6 corporate governance
system by which an organization makes and implements decisions in pursuit of its objectives
[ISO 26000:2010] 3.7 deliverable output tangible item produced by the MCSP as part of an assignment NOTE For example a report, a plan, a document. 3.8 enterprise entity engaged in an economic activity, irrespective of its legal form; this includes self-employed persons and family businesses engaged in craft or other activities, and partnerships or associations regularly engaged in an economic activity [Commission Recommendation C(2003) 1422] [CEN/TS 99001:2008] NOTE This includes public sector entities, NGOs, charities and local governments. SIST EN 16114:2011
3.9 execution
performance of the management consultancy service 3.10 management consultancy service, MCS service set of multidisciplinary activities of intellectual work, within the field of management activities, which aim to create value or promote changes, by providing advice or solutions, by taking actions or by producing deliverables 3.11 management consultancy service provider, MCSP enterprise providing management consultancy services 3.12 offering
set of activities aimed at reaching an agreement to provide MCS, excluding supplier selection and pre-sale activities
NOTE See 5.1. 3.13 outcome result of a process or an action which refers to something valuable for the enterprise NOTE For example an improvement of profitability or value of an indicator. 3.14 organization
group of people and facilities with an arrangement of responsibilities, authorities and relationships [EN ISO 9000:2005] 3.15 process set of interrelated or interacting activities which transforms inputs into outputs [EN ISO 9000:2005] 3.16 project unique process, consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements, including the constraints of time, cost and resources NOTE An individual project can form part of a larger project structure. [EN ISO 9000:2005] 3.17 project governance framework by which a project is directed and controlled
NOTE 1 Project governance includes aspects such as defining the management structure; the policies, processes and methodologies to be used; limits of authority for decision making; stakeholder responsibilities and accountabilities; and interactions such as reporting and the escalation of issues or risks.
It is the application of methods, tools, techniques and resources to the management of a project. Project management includes the integration of the various phases of the project life cycle. Project management is accomplished through processes. 3.19 requirement need or expectation that is stated, generally implied or obligatory NOTE “Generally implied” means that it is custom or common practice for the organization, its customers and other interested parties, that the need or expectation under consideration is implied. [EN ISO 9000:2005] 3.20 stakeholder individual and/or organization that is actively involved in the assignment or whose interest may be affected as a result of execution or completion of the assignment
4 Principles 4.1 General
This European Standard is structured to reflect the typical phases of a consultancy assignment. It also describes (see 4.2 and 4.3) a guiding policy framework, and includes guidelines for ongoing evaluation and improvement. Offering phase: The first phase of a consultancy assignment is Offering. The MCSP and the client reach a clear agreement on the service to be provided and commit to working together. Transparency is critical to avoid misunderstanding and minimise risk. Execution phase: Once agreement has been reached, the second phase of the assignment is Execution. The MCSP implements the service, following the agreed approach and plan. To achieve a mutually positive outcome, the MCSP and the client need to collaborate with confidence, fairness and mutual respect. Closure phase: The final phase is Closure. After completion of the deliverables and assessment of the outcomes, the assignment is completed by resolving any open items and meeting all contractual and legal obligations. It is critical that the MCSP gains acceptance from the client that the assignment is complete. Clauses 5, 6 and 7 give more details about each of these phases. See Figure 1. SIST EN 16114:2011
Figure 1 — Approach 4.2 Policies NOTE The contents of policies described in the annexes are examples, not requirements. 4.2.1 Regulatory framework MCSPs should maintain an appropriate level of awareness of the relevant laws, policies, rules, regulations and standards that govern their services.
An effective communication strategy and policy should exist for the duration of the assignment. 4.2.3 Ethics 4.2.3.1 Code of conduct
A professional code of conduct and business ethics should be observed i
...
Frequently Asked Questions
EN 16114:2011 is a standard published by the European Committee for Standardization (CEN). Its full title is "Management consultancy services". This standard covers: This European Standard gives guidelines for the effective delivery of management consultancy services. This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism. This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client. This European Standard provides recommendations for carrying out management consultancy services, including: - legal and ethical matters (see Clause 4); - management, communications and evaluation (see Clause 4); - client relationships (see Clause 4); - proposal and agreement (see Clause 5); - planning and execution (see Clause 6); - closure of the assignment (see Clause 7). This European Standard is independent from other normative or regulatory documents, such as: - provision of support to small businesses (see CEN/TS 99001); - quality management systems (see EN ISO 9001:2008); - public procurement (see Public Procurement Directive 2004/18/EC). This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification. Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard. It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
This European Standard gives guidelines for the effective delivery of management consultancy services. This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism. This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client. This European Standard provides recommendations for carrying out management consultancy services, including: - legal and ethical matters (see Clause 4); - management, communications and evaluation (see Clause 4); - client relationships (see Clause 4); - proposal and agreement (see Clause 5); - planning and execution (see Clause 6); - closure of the assignment (see Clause 7). This European Standard is independent from other normative or regulatory documents, such as: - provision of support to small businesses (see CEN/TS 99001); - quality management systems (see EN ISO 9001:2008); - public procurement (see Public Procurement Directive 2004/18/EC). This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification. Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard. It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.
EN 16114:2011 is classified under the following ICS (International Classification for Standards) categories: 03.080.20 - Services for companies. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 16114:2011 has the following relationships with other standards: It is inter standard links to EN ISO 20700:2018. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
You can purchase EN 16114:2011 directly from iTeh Standards. The document is available in PDF format and is delivered instantly after payment. Add the standard to your cart and complete the secure checkout process. iTeh Standards is an authorized distributor of CEN standards.
EN 16114:2011は、マネジメントコンサルタントサービスの効果的な提供に関するガイドラインを提供するヨーロッパ標準です。この標準は、所有権、構造、規模、専門性に関係なく、公共および民間企業、政府機関、非営利団体、内部コンサルティングユニットを含む全てのマネジメントコンサルタントサービス提供者（MCSP）に適用されます。 この標準の主な強みは、クライアントとの関係や提案、合意に関する推奨事項を含めた、マネジメントコンサルティングサービスを実施するための包括的なフレームワークを提供している点です。特に、法律および倫理的な問題、マネジメント、コミュニケーション、評価、計画および実行という重要な要素について具体的な指針を示しているため、実務において非常に重要です。 さらに、この標準はクライアントに対して義務を課さず、クライアントのニーズに合わせた柔軟なアプローチを可能にします。これにより、各種のクライアントやプロジェクトに応じて適切な手法を選択することができ、より効果的なサービスを提供できるようになります。 EN 16114:2011は、他の規範的または規制の文書から独立しており、例えば小規模事業への支援や品質管理システム、公的調達に関する基準とは直接的な関係がありません。また、この標準は契約上の義務や知的財産権に干渉するものではなく、第三者の認証を必要としません。したがって、マネジメントコンサルタントサービスの実施において、企業や組織が自由に標準を活用できる点でも強みがあります。 このように、EN 16114:2011は、幅広いアプローチを可能にし、マネジメントコンサルティングの質を向上させるための重要な指針を提供するものであり、現代のビジネス環境において非常に関連性の高い標準といえます。
The EN 16114:2011 standard provides comprehensive guidelines for the effective delivery of management consultancy services, showcasing its broad applicability across various sectors. It is specifically designed for management consultancy service providers (MCSPs) from diverse backgrounds, including public and private companies, government entities, not-for-profit organizations, and internal consultancy units, regardless of their ownership, structure, size, or specialization. This ensures that the standard is relevant and valuable to a wide array of consultants and clients. One of the significant strengths of EN 16114:2011 is its structured approach to delivering management consultancy services, encompassing key aspects such as legal and ethical matters, management, communications, evaluation, and client relationships. By outlining these critical areas in Clause 4, the standard facilitates a comprehensive understanding of the consultancy process, ensuring that MCSPs prioritize ethical conduct and effective client engagement in their practices. Moreover, this standard emphasizes clarity and organization in proposal and agreement development (Clause 5), methodical planning and execution (Clause 6), and effective closure of assignments (Clause 7). This structured methodology fosters a consistent and professional approach to consultancy work, enhancing the quality of services provided to clients. The independence of EN 16114:2011 from other normative or regulatory documents, such as quality management systems and public procurement guidelines, highlights its unique role within the consultancy domain. By not imposing mandatory requirements, contractual obligations, or interfering with intellectual property rights, the standard remains flexible for users while providing valuable recommendations. This autonomy further emphasizes its relevance, allowing organizations to adopt its guidance without concerns of legal entanglements or certification requirements. Overall, EN 16114:2011 serves as an essential resource for management consultants. Its broad applicability, structured recommendations, and independence from existing regulations reinforce its relevance in today's consultancy environment, providing a robust framework for MCSPs to deliver effective and ethical consultancy services to various clients.
EN 16114:2011은 경영 컨설팅 서비스의 효과적인 제공을 위한 지침을 제공하는 유럽 표준으로, 모든 경영 컨설팅 서비스 제공자(MCSP)에 적용됩니다. 이 표준은 공공 및 민간 기업, 정부 기관, 비영리 조직 및 내부 컨설팅 부서 등 소유권, 구조, 규모 또는 전문성에 관계없이 모든 유형의 클라이언트에게 적합합니다. 이 표준의 강력한 점은 법적 및 윤리적 문제, 관리, 커뮤니케이션 및 평가, 그리고 클라이언트 관계 등의 포괄적인 지침을 제공한다는 것입니다. 또한, 제안 및 합의, 계획 및 실행, 그리고 과제 종료 과정에서의 권장 사항을 포함하여 경영 컨설팅 서비스를 수행하는 데 필요한 세부적인 절차를 명시하고 있습니다. EN 16114:2011은 CEN/TS 99001, EN ISO 9001:2008, 2004/18/EC 공공 조달 지침 등 다른 규범적 또는 규제 문서와 독립적입니다. 이는 특정 계약적 의무나 지적 재산권을 침해하지 않으며, 제3자 인증의 필요성을 요구하거나 암시하지 않습니다. 이 표준은 인증, 규제 또는 계약적 용도로 설계되지 않았으며, 개인이나 조직의 자격 기준으로 사용될 수 없습니다. 본 표준은 어떤 법적 조치, 불만, 방어 또는 다른 주장을 위한 기초를 제공할 의도가 없으며, 관습 국제법의 발전에 대한 증거로 인용될 수도 없습니다. 이러한 특성으로 인해 EN 16114:2011은 경영 컨설팅 서비스의 품질과 효과성을 높이는 데 중요한 역할을 하며, 실제 상황에 맞춰 유연하게 적용될 수 있는 기준으로서의 가치를 지닙니다. 전체적으로, 이 표준은 경영 컨설팅 분야에서의 전문성과 신뢰성을 제고하는 데 큰 기여를 합니다.
La norme EN 16114:2011, qui concerne les services de conseil en gestion, constitue un cadre essentiel pour les Professionnels de Services de Conseil en Gestion (MCSPs) des secteurs public et privé, ainsi que pour les entités gouvernementales, les organisations à but non lucratif et les unités de conseil internes. Son étendue est impressionnante, car elle s'applique à tous types de missions pour tout type de client, sans imposer d'obligations spécifiques aux clients eux-mêmes. Les forces de cette norme résident dans la précision de ses recommandations, qui couvrent des aspects clés tels que les questions légales et éthiques, la gestion des relations avec les clients, ainsi que la planification et l'exécution des missions. Chaque clause, que ce soit pour la proposition et l'accord (Clause 5) ou pour le suivi de l assignment (Clause 7), est conçue pour guider les MCSPs dans la livraison efficace des services de conseil en gestion. De plus, l'EN 16114:2011 se distingue par son indépendance par rapport à d'autres documents normatifs ou réglementaires, comme les systèmes de management de la qualité (EN ISO 9001:2008) ou les directives sur les marchés publics. Cela signifie que cette norme peut être appliquée librement sans interférer avec d'autres systèmes ou obligations contractuelles, renforçant ainsi sa pertinence dans divers contextes professionnels. Il est également important de noter que la norme ne nécessite pas de certification par un tiers, ce qui élimine les complications liées aux droits de propriété intellectuelle et aux obligations contractuelles. Cette indépendance et la clarté des recommandations font de l'EN 16114:2011 un outil précieux pour les consultants en gestion cherchant à présenter leurs services de manière professionnelle et éthique. Dans l'ensemble, la norme EN 16114:2011 s'affirme comme une référence incontournable pour les MCSPs, fournissant des lignes directrices claires et pratiques pour l'exécution des services de conseil, tout en respectant l'autonomie et les spécificités de chaque organisation et projet.
Die Norm EN 16114:2011 bietet umfassende Richtlinien für die effektive Erbringung von Managementberatung Dienstleistungen. Sie ist für alle Management Consulting Service Provider (MCSPs) anwendbar, einschließlich öffentlicher und privater Unternehmen, staatlicher Einrichtungen, gemeinnütziger Organisationen und interner Beratungseinheiten, unabhängig von ihrer Eigentumsform, Struktur, Größe oder Spezialisierung. Dies macht die Norm besonders relevant, da sie eine breite Zielgruppe anspricht und sicherstellt, dass eine Vielzahl von Organisationen von den Empfehlungen profitieren kann. Ein zentraler Vorteil dieser Norm ist ihre Flexibilität, da sie auf jede Art von Auftrag für jeden Klienten anwendbar ist, ohne dem Klienten Verpflichtungen aufzuerlegen. Diese Eigenschaft fördert eine transparente und faire Beziehung zwischen Beratern und Klienten. Darüber hinaus behandelt die Norm wichtige Aspekte wie rechtliche und ethische Fragen, Management, Kommunikation und Evaluation, was dazu beiträgt, die Qualität der Beratungsdienstleistungen zu sichern. Die Empfehlungen zur Planung und Durchführung von Projekten, sowie zum Abschluss eines Auftrags sind klar strukturiert und ermöglichen es Beratern, ihre Arbeit effizient und professionell zu gestalten. Durch die klare Gliederung der Themen in den verschiedenen Klauseln, insbesondere in den Bereichen Kundenbeziehungen, Angebote und Vereinbarungen, wird den Beratern ein nützliches Rahmenwerk an die Hand gegeben, welches die Qualität und Effektivität ihrer Dienstleistungen erhöht. Ein weiterer positiver Aspekt der EN 16114:2011 ist, dass sie unabhängig von anderen normativen oder regulatorischen Dokumenten ist, die in spezifischen Kontexten Anwendung finden könnten, wie etwa bei der Unterstützung von Kleinunternehmen oder Qualitätsmanagementsystemen. So kann sie als eigenständige Norm für die Managementberatung betrachtet werden, ohne dass sie zusätzliche Anforderungen oder Zertifizierungen nach sich zieht. Dies fördert die Zugänglichkeit und Benutzerfreundlichkeit der Norm über verschiedene Branchen hinweg. Insgesamt zeigt die Norm EN 16114:2011 ihre Relevanz und Stärke in der Standardisierung von Managementberatungsdiensten, indem sie eine solide Grundlage für die Verbesserung von Prozessen, die Sicherstellung qualitätssichernder Maßnahmen und die Förderung ethischer Standards in der Branche liefert.
Questions, Comments and Discussion
Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.
Loading comments...